Oakland Grange Care Home

10/12 Merton Road, Southsea PO5 2AG
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9.8 54 Reviews
  • Oakland Grange Care Home, Southsea
Oakland Grange Care Home believe in providing person centred nursing support to older people from any background in a dignified and respectful manner.

At Oakland Grange the staff team work tirelessly to ensure that your loved one is cared for as if they were in their own home.   The team believe in building relationships forged around trust and centred around who they are caring for.

The home's aim is simply to do their best to make every resident feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £925 – £1250
  • Self-Funded Residential Dementia Care: £975 – £1300
  • RESPITE Self-Funded Residential Care: £925 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £975 – £1300

These prices are only a guideline, please contact Oakland Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crescent care Ltd

Person in charge

  • Maria Rodrigues (Home Manager)

Local Authority / Social Services

Admission Criteria

  • N/A
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (41)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • any time.

Parking

  • Park available

Oakland Grange Care Home Reviews (54)

Total of 54, showing 21-40
9.8

Oakland Grange Care Home has a Review Score of 9.8 (9.818) out of 10, based on 19 reviews in the last 2 years. Over all time Oakland Grange Care Home has 54 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Tracey W (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at oaken Grange for over four years and has received amazing care from all the carers. Our family has also received kind and caring attitude from all at the home. The food must be extremely tasty and good, Mum has always had a good appetite and has continued to enjoy her food until
recently. She always looks well groomed and dressed and the sensitive care she receives is wonderful. Rooms are kept clean and tidy's always.

Reply from Maria Rodrigues, Manager at Oakland Grange Care Home

Thank you so much for the kind words means a lot to us.
Thank you.

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Review from Wayne R (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility provides what we require for Mum - safety and care.
The staff are fantastic - very attentive and always make time to discuss any questions we may have.
Mum has settled well and said her room is great. The food is excellent and they make a fuss of her and she feels happy there.
My family
and I are happy knowing Mum is happy and she is safe and being cared for.

Reply from Maria Rodrigues, Manager at Oakland Grange Care Home

Thank you so much for your kind words about Oakland Grange, means a lot to us.

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Review from Kerry S (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hated the idea of Mum going into a care home, but because of her declining dementia, she was no longer safe at home. Seven months in, and we are happy Mum has actually improved. The mental stimulation of being around people is really showing. Mum has made friends, which, if you knew my mum pre-dementia,
would surprise you.

Reply from Maria Rodrigues, Manager at Oakland Grange Care Home

Thank you for your words, coming from you is amazing.
Thank you so much.

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Review from Dawn C (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum initially moved in, she was very anxious, but you would never know now. Their amazing care of her has helped her to settle in, and she loves it there now. The manager is absolutely fantastic; my mum loves her. We cannot fault a single aspect of their care for her. From the food to the facilities,
everything is perfect. Would 100% recommend.

Reply from Maria Rodrigues, Manager at Oakland Grange Care Home

Dawn, we're really grateful and appreciate you taking the time to share your experience with us.
Thank you so much for your kind words.

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Review from William J (Son-in-law of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for about six months, and she loves it. All the staff look after her really well. She loves the food and her room; she has made a very good friend. There are lots of activities for her to do, and she keeps on telling us about a special lady (the owner) with a big
heart. Would definitely recommend this home to anybody looking for a home for their relatives - ten out of ten.

Reply from Maria Rodrigues, Manager at Oakland Grange Care Home

Thank you so much for your feedback; it means a lot to all of us.
Oakland Grange and all staff appreciated your kind words; it is an incentive for us to continue doing our best every day to meet our resident's needs.
Many Thanks.

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Review from K R (Daughter-in-law of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been in this home for two years, she is very happy, and although suffering from dementia, she always seems very happy in her own mind. She is clean, well fed and well cared for, and the staff have the utmost patience when dealing with any issues relating to the residents. The home
is clean and always has a celebration of some kind going on, always well decorated for the celebration, and residents are included in everything that is happening.

Reply from Maria Rodrigues, Manager at Oakland Grange Care Home

Thank you so much for your kind words; it means a lot to us; we do our best every day to meet our resident's needs.
Thank you.

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Review from Derek B (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother, in her late 90s, was a resident here for just over three years. She was extremely fortunate to be in this lovely caring environment with, without exception, incredibly positive, hardworking, and very caring staff. She was happy and cared for beyond the family’s expectations. We cannot recommend
this Care Home more highly. The quality runs from the manager and her deputy to every member of staff. In our mother’s final days, involving palliative care, we again could not find fault. There was outstanding care that continued to the end. A lovely residential home. With heartfelt thanks.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Thank you so much for your fantastic and kind feedback. I will make sure the whole team is aware of what wonderful job they are doing. We always endeavour to give the best care and create a home from home experience for our residents.

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Review from Susan B (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The senior team are incredibly supportive and understanding. I have not had a lot of interaction with other staff members due to COVID. My Dad is happy and seems well cared for, he is of sound mind so would say if something was not right. If he's happy I am happy.

Reply from Jehan Emambux, Owner at Oakland Grange Care Home

Thank you for your kind words about Oakland Grange.

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Review from S D (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the care given to my mother. She settled in well and I have always found the staff to be friendly and helpful. We are experiencing very difficult times with the pandemic but they have been compassionate and caring.

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Review from S E (Son of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a relaxed enjoyable experience visiting my Mum at Oakland.

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Review from Graham D (Nephew of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident since Janaury 2016, in that time he has received the best care I could have possibly hoped for. Nothing has ever been too much trouble. The team are excellent, they are caring and show genuine affection for their residents, putting the needs of the residents first at all
times.
My uncle’s health due to vascular dementia has deteriorated over the years, the team at Oakland Grange have adapted to his care needs with professionalism and love. They have also always ensured I have been kept informed of all aspects of my uncle’s care and made me feel part of their team.
I would recommend Oakland Grange to anyone who is looking for short or long term care, they simply are the best.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Thank you for your kind words, and we feel honoured of your acknowledgement and recognition of our care and dedication.

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Review from S S (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this home for a year now. The staff are wonderful. Mum is always so happy. The procedures they have put into place during the Covid-19 pandemic has been a credit to there success for cases.

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Review from J H (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my lovely mum went to Oakland Grange, when I visit her (obviously not very often because of the virus) my mum has dementia, I always aks her if she is happy and she always says yes. I have been able to message her, unfortunately, her hearing aid broke just after she went in there so one of the
carers helps her to talk to me. Before the virus, I used to go there most days and although I couldn't for a few months I know that she is being well looked after.

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Review from J C (Brother of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with great management providing every assistance when needed.
During this virus pandemic taking all precautions needed to keep clients safe. Making all possible measures to keep communications open between myself and my sister during the lockdown.

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Review from Susan B (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum was a resident for just 4 weeks, we had hoped she had longer but alas she was taken from us sooner than we thought. The Home itself is kept clean and homely, the staff were amazing, food fantastic, even Mum was only there for a short time she actually put on weight, she was well cared
for and loved it there. So I thank you from my heart. You are simply the best.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Hi Susan,
Thanks a lot for taking the time to leave us an excellent review. It's great to hear that the respite care experienced was great and to hear that you are satisfied by the level of care that the team provided to your mum. Thank you again for your wonderful words. Stay safe always

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Review from Ann D (Niece of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear aunt was a resident of Oakland Grange Care Home from September 2018 until she sadly passed away this month. She couldn't have wished for better care. All the staff are very caring and professional and the food is superb (I know this as I was, very kindly, offered a meal when I moved my aunt
into her room). Oakland Grange stood out from others which I'd visited because it's clean, friendly and has 'heart'. It's a mark of a well-run business to find that the staff look happy and seldom change, indeed they were there from the start of my aunt's residency until the end. Finding a care home for a loved one is a daunting task. Finding a good one is hard. I wouldn't hesitate to recommend Oakland Grange. A big thank you to all the lovely staff - I'll miss you.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Hi Ann, thank you for your kind words and our heart goes out to you on the passing of your aunt. She was a lovable and kind lady.

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Review from Joseph F (Son of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home cares are extremely pleasant and polite. They took care of all my father's needs. The management were very efficient and caring too. They took care of him right up to the end. Thank you all!

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Review from Domenica H (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakland Grange was the best thing that ever happened to Dad, he was so happy. The staff were very caring and obliging to Dad, the management very helpful, friendly and caring couldn't fault them at all, very much appreciated.
Thank you to all the staff.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Thank you for your kind words to the whole team of Oakland Grange.

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Review from Lorraine D (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 3 years my father was at this home has been a happy time for him. The staff and management have been very friendly, kind and compassionate towards him and was looked after very well.

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Review from C F (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home gave the best care for my dad. It also gave him his medication as required. They helped get through his pain he used to get. The carers are friendly, polite, respectful and helpful. Overall I was very happy about Dad being in Oakland Grange.

Reply from Jehan Emambux, MD at Oakland Grange Care Home

Thank you for your kind words about Oakland Grange.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Oakland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Oakland Grange Care Home is calculated as follows: ( (186 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakland Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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