Oakland Grange Care Home

10/12 Merton Road, Southsea PO5 2AG
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9.8 54 Reviews
  • Oakland Grange Care Home, Southsea
Oakland Grange Care Home believe in providing person centred nursing support to older people from any background in a dignified and respectful manner.

At Oakland Grange the staff team work tirelessly to ensure that your loved one is cared for as if they were in their own home.   The team believe in building relationships forged around trust and centred around who they are caring for.

The home's aim is simply to do their best to make every resident feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £925 – £1250
  • Self-Funded Residential Dementia Care: £975 – £1300
  • RESPITE Self-Funded Residential Care: £925 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £975 – £1300

These prices are only a guideline, please contact Oakland Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crescent care Ltd

Person in charge

  • Maria Rodrigues (Home Manager)

Local Authority / Social Services

Admission Criteria

  • N/A
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (41)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • any time.

Parking

  • Park available

Oakland Grange Care Home Reviews (54)

Total of 54, showing 41-54
9.8

Oakland Grange Care Home has a Review Score of 9.8 (9.818) out of 10, based on 19 reviews in the last 2 years. Over all time Oakland Grange Care Home has 54 reviews.

Overall Experience

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Date Published

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Review from G P (Niece of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is currently residing in Oakland Grange Southsea and she is very happy. A week before she moves in, my friend and I were on a mission to find a good home for my aunt. We both felt warm and welcoming the moment we entered the home. The staff are so friendly, caring and approachable. Nothing
is too much trouble.
The home equipped with adequate facilities, premier location, clean, excellent menu, good daily activities and friendly staff. The team has never failed to update me should there be any problem with my aunt, a very good communication system indeed.
The home is managed extremely well by the Manager and its team, all problems are dealt with promptly.
In my opinion, this is one of the best care homes in Southsea. Well done Oakland Grange and thank you very much.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Thank you very much for your kind words about Oakland Grange.

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Review from D M (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent seven years at Oakland Grange and has been well looked after by all the staff. They should all be praised for their commitment to the residents.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Sorry again about the loss of your mum. Thank you very much for your very kind words for the team of Oakland Grange. Many thanks.

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Review from S R (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted from hospital in September this year. From the moment she was admitted (until her death on 22/11/19) she received the best possible care, attention and love we could have asked for. All the staff are exceptional and we couldn't have asked for more.

Reply from Charisma Williams, Manager at Oakland Grange Care Home

Thank you so much for your kinds words. We really appreciate you taking the time to share your views about Oakland Grange Team. Your mum was an amazing lady and we feel privileged to have cared for and known her. Our thoughts and prayers to you and your whole family.

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Review from Caroline (Daughter-in-law of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakland Grange has been extremely kind and supportive during the difficult progression of our father's illness. Nothing is ever too much trouble. Staff are always so friendly and welcoming when we arrive, and Dad has been very happy living here.
We are so grateful for the gentleness and professional
care extended to Dad during his palliative care. The staff ensured he was always cared for with dignity, and that he died with great dignity too.
Mum and Dad were so fortunate to be accommodated together, in such a nice setting.

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Review from Michael F (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully caring home with a fine set of friendly happy staff. In parallel, the home is very professionally run, including a very accessible management team

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Review from J T (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring and respectful staff. Food is fantastic. The atmosphere is warm, friendly and peaceful.

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Review from R P (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Oakland Grange to be very welcoming and the staff very caring. Knowing some of the problems they have to deal with they cope very well.

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Review from Jane B (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough. All the staff are very caring and compassionate and treat the residents with a such a lot of respect and kindness. The staff definitely go above and beyond what is expected of them. It is not unusual for staff to stay past their shift to help or comfort a
resident. They do not do this just because it is part of the job but because they really care. The food is excellent and cooked by a chef on the premises. The homemade banana bread is definitely one to try. If my mother does not feel like something they would make something else to tempt her. Nothing was too much trouble. This is a wonderful place to stay.

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Review from Jo T (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate and responsive care from every single member of the team. A warm, safe and very homely place. Every staff member I have met is patient and kind and demonstrates genuine care and respect for residents, family and for each other. Catering and housekeeping are excellent. Thank you for making
a difficult move so much better than we expected.

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Review from A E (Friend of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident at Oakland Grange for almost 6 years. She is now totally bedbound but is looked after well.

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Review from Brian E (Resident) assisted by family/friend published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's a lovely building and I love our room. Looking forward to a day out down the seafront with my wife on day trips. Staff are very kind and thoughtful.

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Review from Peter A (Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it in most ways.

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Review from Joan M (Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoy living here.

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Review from Brian H (Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is very good and it couldn't be better.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Oakland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Oakland Grange Care Home is calculated as follows: ( (186 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 225 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakland Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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