Woodlands Care Home

19/23 Lovedean Lane, Lovedean, Waterlooville PO8 8HJ
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9.7 52 Reviews
  • Woodlands Care Home, Waterlooville
Woodlands Care Home is situated in a peaceful residential area of Waterlooville, from where people can receive a versatile care service whilst having easy access to the local community.

The home has undergone a significant investment programme, thanks to care provider Brookvale's modernisation programme, allowing residents to enjoy updated facilities and furnishings.

Pleasant gardens add to the benefits of a homely interior, while regal dining rooms are very popular.
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Care Provided by Woodlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1230 – £1300
  • Self-Funded Residential Dementia Care: £1230 – £1300
  • RESPITE Self-Funded Residential Care: £1230 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1230 – £1300

These prices are only a guideline, please contact Woodlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Dunn (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)

Visiting

  • No restrictions

Parking

  • On site parking

Woodlands Care Home Reviews (52)

9.7

Woodlands Care Home has a Review Score of 9.7 (9.726) out of 10, based on 28 reviews in the last 2 years.
Over all time Woodlands Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodlands Care Home
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Total of 52, showing 21-40
Review from Susan L (Wife of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodlands treat my husband with care and dignity. They try hard to get to know him as an individual, meeting his particular dietary requirements well, and taking time to talk to him and share jokes when busy schedules allow.
They are good at keeping me in the loop where medical issues or changes in
his condition are concerned.
Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a lovely review. We pride ourselves on ensuring families are kept involved at all times. Many thanks from us all at Woodlands.

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Review from T M (Daughter of Resident) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who is practically blind, is a resident of the home, where he is well looked after.
In recent months there has been significant improvement in the home with renovation and decoration and opening up of communal spaces resulting in a wonderful atmosphere.
I would like to thank the management
and staff for doing their utmost to keep my father content.
Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a lovely and positive review, it is fantastic to hear that there has been a significant improvement. Many thanks from us all at Woodlands.

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Review from Karen P (Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is a resident in Woodlands Care Home, she has dementia, and the care and attention she receives are excellent all the staff are very caring and attentive. As her daughter, I can go home and not worry knowing she is being well cared for.
Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands for such a lovely review.

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Review from L K (Daughter-in-law of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s a hard decision to put a loved one in a care home, it’s even harder to choose the right one for them, we struck gold with Woodlands. My Mother-in-law moved in here in September and loves it (to our relief). A plethora of activities for her to take part in includes a variety of entertainers, singing
and dancing, bingo and quizzes, visits from nursery and various animals, arts and crafts, and themed days.


There’s a choice of areas, including a sensory garden, so she can choose whether or not to interact with others. The staff are what makes this such a lovely place. They are kind, caring, fun-loving and go out of their way to ensure all her needs are met. We are kept up to date with any changes in medication or if she is unwell. We are always made to feel welcome and are invited to lots of activities they have for relatives.


Woodlands meets all our needs and most importantly my mother-in-law is happy and safe.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you from us all at Woodlands for such a lovely review. We very much look forward to welcoming all families and friends to the upcoming Christmas celebrations.

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Review from Diana B (Daughter of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands is a lovely care home for my dad. He has been in here since October and has settled in really well. The staff are very friendly and helpful and have been fantastic with him. He seems very happy here.
Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for your review, we appreciate such lovely feedback. A big thank you from us all at Woodlands.

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Review from Karen D (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We, as a family, are extremely happy with the care, and support our mother is given. She has been a resident at Woodlands now for 18 months. She has a lovely big bedroom which is nicely decorated and with nice furniture. She is very happy, so we are happy. The staff are caring towards her and attentive
to her needs. We are always updated with any changes to her medication or if she is unwell. She enjoys the activities, which are varied, and she especially enjoys singing and dancing.


Children from the local school also visit for lunch and activities. Which mum also enjoys. The menu is varied, with choices and with various snacks during the day. She is looked after by lovely caring people and in a safe environment.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a lovely review. We as a home really appreciate your feedback. Many thanks from us all at Woodlands.

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Review from Adele H (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a wonderful time at the Summer Fayre. Fantastic staff who work very hard to keep everyone happy. Lots of stalls to keep people happy. Great BBQ. The singer was excellent. A lovely home, very cosy.


Thanks for everything you do.

Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a lovely review so pleased you enjoyed the summer fayre. Many thanks from us all at Woodlands.

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Review from S C (Wife of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home and wonderful and lovely people (staff). Always there for your concerns and wants. Helpful in every way and very polite.
Reply from Victoria Dunn, Manager at Woodlands Care Home

Thank you for such a lovely review. Many thanks from us all at Woodlands.

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Review from Tracy B (Niece of Resident) published on 30 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited Woodlands a few times to see my auntie, each time I was greeted with a smile and warm welcome. My auntie passed peacefully on 2/12/2021. I was able to stay with my cousin in her last days at the home to support her. Whilst we sat with my auntie I was made drinks, offered food and provided
everything we needed to ensure this sad time was more bearable. True care and consideration were shown by all staff. My auntie was deeply loved and cared for, I am truly grateful.
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Review from Lorraine P (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has gone always over and above their daily duties, they care, deliver the level of care you would provide for your family and have a beautiful way of communicating with visitors to reinforce the support they give. Nothing is too much trouble. I visited 12 homes before I chose this one,
the manager amazed me, the staff were so open and caring. They treat my mother with the love and attention she deserves and this is not always easy. By far the best care home in the whole of this area. I hope all members of staff (including the member of staff who always gives my mum a cup of tea to allow my mum to sit and talk to me) get the recognition they deserve. Think we should do a newspaper review on them to show as they need to be seen as the real heroes of what is going on currently in this world.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you so much for your lovely words. Your mum is a wonderful lady who brightens up our day without even knowing it. It really means a lot to us to see these reviews in print and it really lifts staff morale and especially during the last 2 years of madness it is great for staff to get the recognition they deserve. When this comes from families of our residents it means so much more.
Thank you for choosing Woodlands.

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Review from June M (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Woodlands Care Home staff seem friendly and caring and my father is happy where he is. I think my only complaint is the lack of communication to families during lockdown, it would have been great if we could have had a regular update to what activities the residents had been getting involved with and
how they were getting on during the long period of time when no visitors were allowed.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you for your feedback. I am sorry that you felt that there was a lack of communication during lockdown for updates about your families wellbeing and how they had been during a time of limited visits.
Staff and Management tried very hard to keep people updated with emails and phone calls when possible. We have taken your feedback on board and although we are hoping that we are never in a lockdown situation again if we are we can learn from past experiences and seek to improve.

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Review from Jenny O (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was recently concerned that when I visited my mother, she had not been cleaned up properly after her meal. Also, I would like to regularly check my mother's intake of food and fluid as she now has considerable difficulty swallowing and I am concerned that because it takes so long getting food and
fluid, down her, she might not be getting a sufficient amount. How do I go about checking her intake as I understand you do it on a mobile app?
Reply from Nicole Robinson, Manager at Woodlands Care Home

I am so sorry to read that you found your Mum - having not been cleaned after her meal. If this ever happens again, please speak to a senior on duty or management as this is not the level of care that is expected from the staff at Woodlands. In terms of finding out how much your Mum has had to eat and drink, you can ask any member of staff when you are visiting and they can show you the amounts offered and taken during that day. If you want an idea over a longer time frame then you can speak to one of the management team and a report can be run and printed to show you her fluid and food intake for a week at a time. I hope this helps answer your question. If you need anything else then please do not hesitate to call us at the home anytime.

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Review from Sam B (Daughter of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one Mum has been happy at Woodlands. All of the staff are professional and friendly and show great compassion to Mum. The home is cosy, clean and very secure. The entertainment is very varied and even throughout the lockdown, various films were shown and also the residents got to do quizzes,
colouring, painting etc. It has been great that zoom and skype calls have been available to book.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you so much for your kind words. We worked so hard to keep residents entertained and happy during lockdown and it's so refreshing to hear that families were happy with things during lockdown. We look forward to welcoming families back in as we used to before this madness (covid-19) for a good old knees up - Woodlands Style!

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Review from Helen B (Daughter of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having gone through two prolonged lockdowns where visits were suspended, I always felt reassured and safe in the knowledge that my Mother's care and needs would be maintained throughout these dangerous and demanding periods. Her care under normal circumstances is difficult enough since she is totally
bedridden and no longer able to communicate, and so her very existence and wellbeing is totally in the hands of the care staff who have done an incredible job under the most stressful and demanding times. Hats off and sincere thanks to all the staff at Woodlands for taking such great care of my Mum and kept her safe so that my family could once again get back to visiting her.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you for your kind words. It's so nice to read and share with all staff. I am incredibly proud of all staff at Woodlands and how they have managed Covid-19 and Lockdown 1 and 2. We are now ready to get back to a new kind of normal. Let's hope this new normal lets Woodlands showcase to families what we do best. Have fun!

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Review from Sue V (Daughter of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been extremely pleased with the care and kindness shown to my mother, even more so during the last very challenging year. The staff have worked so hard to ensure residents' happiness and to keep them safe from the pandemic.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you for your kind words. We really appreciate it. It's nice to be able to show staff the comments on here from family members. We look forward to continuing our work with residents and families.

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Review from Sue H (Daughter of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Woodlands now for just a year all through these very difficult times that we are all experiencing. The staff are amazing. Always cheerful and willing to help. Interact with the residents with respect and treat them like one of the family. Mum always seems happy and likes to take part
in many of the activities they have there. This was an emergency admission for Mum during lockdown last year and I can do nothing but sing the praises of this home. I am glad that they were able to look after her.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you for your review. It's so nice to be able to share all the comments with the staff here at Woodlands. Your Mum has bought lots of laughter and fun to our home and always makes sure the staff are OK or need any help. Your Mum helps a lot throughout the home and we enjoy having her here.

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Review from Geoff S (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been at Woodlands Care Home for about 30 months now and never heard him complain about staff. The staff are always friendly and helpful. Food at Woodlands is fantastic and my dad really enjoys the cakes and treats. The staff are easy to talk to and have a very good understanding of dad's needs,
likes and dislikes. We feel he is in safe hands and hope he remains in their care forever!
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you for your kind words. We really appreciate it. Your Dad is a big personality in Woodlands and he keeps us on our Toes. We really enjoy caring for him and where ever he is in the home there is usually a lot of laughter and jokes. Thank you for choosing Woodlands.

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Review from Carol B (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring, stimulating environment, I love that the local nursery come in regularly to visit with the residents, mum enjoys their visits. Mum feels very safe. She enjoys being in the garden, sitting in the sun is her favourite occupation and the staff encourage the residents to use the garden when the
weather permits.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you so much. The nursery visits are a big part of Woodlands and just a small part of the fantastic activities programme on offer. Your Mum is loved by all staff and without fail every morning she comes and blows a kiss to staff in the office. We love taking care of her and thank you both for choosing Woodlands.

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Review from Amanda H (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very well looked after and cared for. She is mainly bed-bound, however, the staff regularly give her the opportunity to get out in a wheelchair and sit in the lounge with other residents or in the garden. The staff are fully aware of her needs and know her very well. During the pandemic, they
took photos and sent them to me as video calling would not have worked for my mum. When I visit, the staff tell me how she has been and let me know if she’s reminisced about anything, which is really helpful and reassuring.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you. We all enjoy spending time with your Mum and love it when she wants to be out of her room joining in with others. Thank you for your kind words and now the Covid risk is lowering we look forward to having more visits from family members to make more memories.

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Review from Angela H (Daughter of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Woodlands Care Home have been excellent over the last year that my Mum has been in their care. They appear to be very content in their employment, although because of Covid I have not had a great deal of contact with them, or been able to visit the home until recently.
Reply from Nicole Robinson, Manager at Woodlands Care Home

Thank you, Angela. We now look forward to welcoming families back into Woodlands as we used to for parties etc. Your Mum has settled well at Woodlands and staff always comment on how your Mums smile lights up a room. She has been a pleasure to have at the home with us.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Woodlands Care Home is calculated as follows: ( (244 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 329 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Victoria

Victoria Dunn

Job Title: Registered Manager Joined: 2023

The home manager, Victoria Dunn is a Registered General Nurse, with a Level 5 qualification in Leadership and Management.


Victoria has been with the Brookvale Healthcare family for over 10 years. She has worked in two of the companies’ nursing homes during her time in Brookvale. Victoria moved over to Woodlands Care Home in October 2023.


Victoria prides herself on delivering and providing the highest standards of care, she drives change and promotes a positive culture within the service. Victoria has an open-door policy, residents, staff and families are always welcome to see her.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodlands Care Home to verify any information. View our terms and conditions. Woodlands Care Home has an Enhanced Service - more info.