Care Homes Owned by Beneva Care

I find the staff to be very polite and courteous to all residents & visiting relatives, even when dealing with difficult situations. The home is clean, the food looks very tasty. Nothing is too much trouble, the manager is always happy to speak to you if you have any queries. The staff are kind and helpful and I know that if I am not able to visit, my mum is being well looked after as they take time to sit with the residents & talk to them or help them with activities if needed.

Mum has been very well looked after for the last 4 years. She had a fall and broke her shoulder but has recovered well- despite being 97! The staff understand her needs and cater for them. She is still active but needs 24 hour care due to frailty and dementia.

It has provided a safe and happy environment for her, she was able to settle quickly and she has felt safe which is so important as she has progressive dementia

There are always staff in the lounge who are attentive to all of the requirements of the residents.

From our first visit where we were shown around to see what Beechwood had to offer we were very impressed. It felt right for Mum, we had viewed another place but didn't like the feel of it, so we were pleased with how this felt.

You cannot fault the staff they are all very caring and compassionate towards the residents, they treat everyone with kindness and empathy, be it residents or visitors. This includes every member of staff whatever their role is.

Unfortunately Mum was only there for 15 days and was unable to enjoy what was available to her. During that time she was very well cared for and so were we, nothing was too much trouble for any of the staff

My thanks to Della, Stacey, and the team at Cross Way House for the exemplary care and consideration shown to our friend, over the time he was with you, the caring, professional attitude made his settling in and stay very comfortable. Thank you all.

My mum is a resident at this amazing and caring home.After my mum was diagnosed with Dementia,I never knew what care home was going to be caring and safe for her.And I have now found her the perfect place at Crossways..From every member off staff and the manager Della,they are all absolutely amazing..My mum has changed so much,for the better since she has been at Crossways..I also love to come for the entertainment as well..Seeing all the residents so happy every time I visit makes me know,I picked the best care for my mum.

My mother has settled well into Solent Cliffs. The staff are patient and kind to her. They learnt very quickly how to care for her as an individual. Any concerns the family have had (very few) are dealt with very quickly.

My Mum was transferred here in January from QA for care, due to a fall and becoming non weight bearing. M organised everything competently and was available to answer my many questions constantly. Mum's room was spotless and beautifully decorated. She was looked after with compassion and taken down to the day room daily to socialise with the other residents. This was very important to her. N and V were extremely helpful and went out of their way to help mum settle in. Mum loved the food and quoted "This is not just food ..this is Solent Cliffs food!!"G and V provided an enjoyable and varied entertainment and activity programme which Mum joined in as enthusiastically . The carers were friendly, gentle and understanding especially M (J) who was very kind to mum. Mum was very confused at times but she was treated with dignity. A big thank you to everyone and mum is looking coming back for respite soon.

Although my dear dad only spent the last two weeks of his life here, he was treated with dignity, respect and was shown great care and kindness. I cannot fault any of the staff from the manager right down to the lowest orderly. Always ready to listen and answer any questions or concerns and to comfort me as well as my dad. They are very empathetic, showing a true understanding to my dads needs as well as showing care and professionalism at all times. Every member of staff have shown me and my family great care and kindness at this difficult time.

Peter

I would like to thank all the staff for showing my grandmother such love and care.

This has taken me some time to be able to sit down and reflect back on my Dad's time at Beechwood House, The care and compassion that was shown to my Dad was second to none. All staff was so supportive to my Dad and also very supportive to the rest of my family, Beechwood is kind, compassionate and attentive with person-centred care. The home is clean & fresh and very welcoming. Beechwood focuses on high quality clinical care in a warm environment and always focus on my Dads dignity and respect.

I would recommend this home to anyone Thank you.

My father continues to be very happy at the care home. His care plan and needs are totally tailored to him. The staff are always engaged with him and chat or wave to him as he wants. It's always nice to come in and see what activities the residents are involved in too. I feel very lucky that my father is in such a happy home.

You are all true angels !!

top class service from the home, was difficult putting mum in a home but the staff are actually brilliant could not fault any of the including the carers, management, cleaners cooks, laundry staff and the entertainment team.

I am kept up to date with any issues and they are dealt effectively and efficiently.

Relatives are welcome and are treated like extended family, each member of staff treats family and residents with the utmost coutesy and in a friendly caring matter

Thank you Woodlands

My mum has been a resident at Solent Cliffs for the past 3 years. During this time, the level of care, support and kindness has been amazing. The professionalism shown by everyone has been such a reassuring thing, and the smiles and engagement of the staff, each visit and on the phone so welcoming. Mum recently passed away, and the kindness, advice, support and care shown was again above and beyond. We couldn't have asked for more from everyone at Solent Cliffs. Hayley and the team are the best, and we can't thank them enough.

They have an excellent support system in place for her care and support, I cannot fault it.

Me and my family never expected to be writing another review 9 years after Mum first went to live at Solent Cliffs a very poorly lady , on discharge from hospital, to receive what the hospital described as end of life care. Her health conditions were stabilised by the care at Solent and in her first years she was able to enjoy her new home and join in activities and the friendship of the nurses and carers. With age she now can not see or hear very well and has dementia which have all sadly deteriorated. It is hard for us all and her at times but the care she has, the dignity and the love showed to her through all stages of her progressive illnesses have never waivered,.hence a few weeks ago she reached 100 years old and despite no partying , she had a sleepy day, Solent made her day very special , her room sparkled just like the love and dedication of all..Thank you