Cross Way House, Havant, Hampshire
Cross Way House, Havant, Hampshire
Cross Way House, Havant, Hampshire

Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life has been enhanced.

A new Sensory Room has opened in March 2015, to further support the residents.

Group: Brookvale Healthcare

Person in charge: Della Pope (Care Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 24

Rooms with ensuite WC: 24

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cross Way House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Cross Way House has a Review Score of 9.7 (9.735)

The Review Score of 9.7 (maximum of 10) for Cross Way House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Cross Way House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.735 for Cross Way House is calculated as follows: ( (61 Excellents x 5) + (22 Goods x 4) ) ÷ 83 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cross Way House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cross Way House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cross Way House

  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

The staff in this home go above and beyond what is expected of them. They treat my aunt with a lot of respect even when she is not nice to them.

With her dementia, she knows them more than her family so they are her family now. As a relative, I am always made welcome and nothing is too much bother. She is always clean and tidy and well fed. I feel they really do care for her.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the home highly enough and we were very lucky the day we found Cross Way House for our mum.

All the staff from the manager down are kind, caring, approachable and respectful to the residents and visitors.

Mum is very happy and really enjoys the company of the other residents. Mum especially loves all the activities that are laid on by the staff and the home cooked food.

They have a lovely day room that leads out to a sunny courtyard seating area with hanging baskets and flowers. It was nice to sit outside when visiting mum in the summer and chat about the nice flowers and tomato plants. We always feel welcome to visit and always get offered tea.

Mum has a lovely sunny room with shelves and plenty of storage with her own pictures on the wall. All areas are clean and tidy with nice decoration and recently fitted new flooring.

The family are always kept up to date with any changes or issues that may arise.

The manager and her team do a brilliant job. Thank you.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went to live at Cross Way House in May. We have had nothing but kindness from the staff, she is extremely happy and loves the carers. I find the staff very welcoming, no matter when you turn up. My mother likes the food, as her waistline proves. Everywhere is very clean. Her room is very homely. Not much more to say now, just very glad she there.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very well fed and cared for. Carers are very kind and responsive to mum's needs. The home is very clean and friendly. Manager very pleasant and professional. Overall a very well run, compassionate care home. It's a relief for the family to know mum is getting the best treatment available.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister has been a resident since May 2017 in Crossways Care home, Havant.
In that time I have always found the premises clean, homely and the staff very welcoming. I try to visit 2 to 3 times a week on a regular basis.

The staff, from management downwards have always been extremely helpful and informative about the care provided to my sister. I have observed the staff be kind, caring and considerate, not only to the residents but also to those who visit.

I hold the management and staff in high esteem and have no hesitation in recommending Crossways Care Home to those looking for a clean, well run and most of all caring home to anyone looking for a care home.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I have been very impressed with the standard of care, the concern for individual needs and personal characteristics, and the range and frequency of activities which offer stimulation and interaction. The rooms are spacious and my mother's room is light and airy. The staff are hard working and fully involved. The day and dining rooms are good, and the corridors sensibly wide. Most importantly, my mother is happy there.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have no issue with the home since Mum moved in a year ago. The staff are all very helpful and friendly and any problem is soon dealt with.

How likely would you be to recommend Cross Way House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

January 2015

CEO Award 2014

Recipient: Cross Way House

Date: Saturday 10 Jan 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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