






Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.
In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life...
Care Provided by Cross Way House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cross Way House for full pricing details and T&Cs.
Contact Cross Way House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Beneva Care
- Private Owned
Person in charge
- Della Pope(Care Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (5)
Visiting
- No Restrictions
Parking
- Onsite Parking
Cross Way House Reviews (53)
Cross Way House has a Review Score of 9.6 (9.556) out of 10, based on 9 reviews in the last 2 years.
Over all time Cross Way House has 53 reviews.
I'm very happy with the care and general atmosphere at Cross Way.
The staff are pleasant and seem happy to help and also seem to work together well.
The place has the feel of a family.
I don't imagine their job is easy working with some who have advanced dementia as mum has, yet they seem to do it cheerfully.
My experience of Cross Way House has been very positive. My relative is highly dependant on the staff for her needs and personal care, we have found them to be kind, attentive and extremely professional and sensitive to her wellbeing.
Best wishes
Due to my sister-in-law's condition, she is unable to communicate her own satisfaction with Cross Way House, but it is evident from her demeanour each time we visit that she is very happy to be there. Having been in care for most of her adult life, we think that the care she gets, the attitude of the staff and the general running of the home is the best treatment she has ever received. We are kept in constant awareness by the team if there are any concerns about her health. We are very grateful to all at Cross Way House.
Best wishes
I am always kept informed if there is a problem with her health or if she needs anything. My aunt has put on nearly 2 stone in the last year which is fabulous as she was well under weight when transferred to Cross Way House. The staff are her family now as she relates to them better than to her actual family.
Dementia is horrid but the staff here make her feel normal which is great. The food is good the home is always clean which is great. If I have any concerns I know I can speak to the management and they will sort it.
Thank you to all the staff you are doing a great job.
Very good!
Very pleased with aunts improvement and encouragement from the staff.
A big thank you to all at Cross Way House, I was devastated when my husband had to go into care after being married for 54 years and caring for him for 15 years with dementia. We both found it very difficult but the wonderful manager and staff have worked so hard to help us to settle in. They have made my husband very welcome, happy and have been very supportive and caring to us both. A great atmosphere with lots of music. Also, my husband received excellent care when he was taken ill with flu.
My mother is very well fed and cared for. Carers are very kind and responsive to mum's needs. The home is very clean and friendly. Manager very pleasant and professional. Overall a very well run, compassionate care home. It's a relief for the family to know mum is getting the best treatment available.
I cannot praise the home highly enough and we were very lucky the day we found Cross Way House for our mum.
All the staff from the manager down are kind, caring, approachable and respectful to the residents and visitors.
Mum is very happy and really enjoys the company of the other residents. Mum especially loves all the activities that are laid on by the staff and the home cooked food.
They have a lovely day room that leads out to a sunny courtyard seating area with hanging baskets and flowers. It was nice to sit outside when visiting mum in the summer and chat about the nice flowers and tomato plants. We always feel welcome to visit and always get offered tea.
Mum has a lovely sunny room with shelves and plenty of storage with her own pictures on the wall. All areas are clean and tidy with nice decoration and recently fitted new flooring.
The family are always kept up to date with any changes or issues that may arise.
The manager and her team do a brilliant job. Thank you.
My mother went to live at Cross Way House in May. We have had nothing but kindness from the staff, she is extremely happy and loves the carers. I find the staff very welcoming, no matter when you turn up. My mother likes the food, as her waistline proves. Everywhere is very clean. Her room is very homely. Not much more to say now, just very glad she there.
In that time I have always found the premises clean, homely and the staff very welcoming. I try to visit 2 to 3 times a week on a regular basis.
The staff, from management downwards have always been extremely helpful and informative about the care provided to my sister. I have observed the staff be kind, caring and considerate, not only to the residents but also to those who visit.
I hold the management and staff in high esteem and have no hesitation in recommending Crossways Care Home to those looking for a clean, well run and most of all caring home to anyone looking for a care home.
I have been very impressed with the standard of care, the concern for individual needs and personal characteristics, and the range and frequency of activities which offer stimulation and interaction. The rooms are spacious and my mother's room is light and airy. The staff are hard working and fully involved. The day and dining rooms are good, and the corridors sensibly wide. Most importantly, my mother is happy there.
I have no issue with the home since Mum moved in a year ago. The staff are all very helpful and friendly and any problem is soon dealt with.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cross Way House.
There are no upcoming events for Cross Way House.
Awards / Recognitions (7)
- 28 Feb 2019Recipient: Beneva Care
- 01 Feb 2018Recipient: Beneva Care
- 15 Feb 2016Recipient: Cross Way House
Accreditations
There are no accreditations posted yet for Cross Way House.
Meet the Team (1)

I am the registered manager at Crossway House. I hold a Level 5 qualification in health and social care, leadership and management. I have been the manager at Crossway House for over 7 years. I have worked in health and social care for over 24 years, achieving my first managerial post in 2014. I have successfully run a number of care homes within my career with experience in both caring for the elderly and learning disabilities. I pride myself on delivering and providing the highest standards of care; I drive change and promote a positive culture within the service. I have an open-door policy; residents, staff and families are always welcome to see me. I am most proud of developing the staff team to be able to improve the home CQC rating from inadequate to now having a rating of good. I have built a good reputation and working relationships with outside health professionals.
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