Cross Way House

59 Crossway, Havant PO9 1NG
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9.8 51 Reviews
  • Cross Way House, Havant
Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life has been enhanced.

A new Sensory Room has opened in March 2015, to further support the residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1170 – £1220
  • Self-Funded Residential Dementia Care: £1170 – £1220
  • RESPITE Self-Funded Residential Care: £1170 – £1220
  • RESPITE Self-Funded Residential Dementia Care: £1170 – £1220

These prices are only a guideline, please contact Cross Way House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Della Pope (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • No Restrictions

Parking

  • Onsite Parking

Cross Way House Reviews (51)

9.8

Cross Way House has a Review Score of 9.8 (9.819) out of 10, based on 27 reviews in the last 2 years.
Over all time Cross Way House has 51 reviews.

Overall Experience
  • 42
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Date Published
  • 51
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  • 27
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Reviewer Connection to Cross Way House
  • 25
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Total of 51, showing 41-51
Review from Keith S (Brother-in-law of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to my sister-in-law's condition, she is unable to communicate her own satisfaction with Cross Way House, but it is evident from her demeanour each time we visit that she is very happy to be there. Having been in care for most of her adult life, we think that the care she gets, the attitude of the
staff and the general running of the home is the best treatment she has ever received. We are kept in constant awareness by the team if there are any concerns about her health. We are very grateful to all at Cross Way House.
Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Cross Way House

Thanks for your excellent review. We appreciate this very much. This will help others make an informed choice for themselves or their family members.
Best wishes

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Review from Denise H (Niece of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home provides a loving caring approach to the residents. They are always well fed, cleanly, clothed and respectable which cannot be easy when or if they are incontinent.
I am always kept informed if there is a problem with her health or if she needs anything. My aunt has put on nearly 2 stone
in the last year which is fabulous as she was well under weight when transferred to Cross Way House. The staff are her family now as she relates to them better than to her actual family.
Dementia is horrid but the staff here make her feel normal which is great. The food is good the home is always clean which is great. If I have any concerns I know I can speak to the management and they will sort it.


Thank you to all the staff you are doing a great job.

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Review from David C (Husband of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good!
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Review from S F (Niece of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with aunts improvement and encouragement from the staff.
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Review from June T (Wife of Resident) published on 12 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
A big thank you to all at Cross Way House, I was devastated when my husband had to go into care after being married for 54 years and caring for him for 15 years with dementia. We both found it very difficult but the wonderful manager and staff have worked so hard to help us to settle in. They have made
my husband very welcome, happy and have been very supportive and caring to us both. A great atmosphere with lots of music. Also, my husband received excellent care when he was taken ill with flu.
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Review from Jackie S (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well fed and cared for. Carers are very kind and responsive to mum's needs. The home is very clean and friendly. Manager very pleasant and professional. Overall a very well run, compassionate care home. It's a relief for the family to know mum is getting the best treatment available.
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Review from Wendy P (Daughter of Resident) published on 28 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the home highly enough and we were very lucky the day we found Cross Way House for our mum.


All the staff from the manager down are kind, caring, approachable and respectful to the residents and visitors.


Mum is very happy and really enjoys the company of the other residents. Mum

especially loves all the activities that are laid on by the staff and the home cooked food.


They have a lovely day room that leads out to a sunny courtyard seating area with hanging baskets and flowers. It was nice to sit outside when visiting mum in the summer and chat about the nice flowers and tomato plants. We always feel welcome to visit and always get offered tea.


Mum has a lovely sunny room with shelves and plenty of storage with her own pictures on the wall. All areas are clean and tidy with nice decoration and recently fitted new flooring.


The family are always kept up to date with any changes or issues that may arise.


The manager and her team do a brilliant job. Thank you.

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Review from Margaret P (Daughter of Resident) published on 4 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to live at Cross Way House in May. We have had nothing but kindness from the staff, she is extremely happy and loves the carers. I find the staff very welcoming, no matter when you turn up. My mother likes the food, as her waistline proves. Everywhere is very clean. Her room is very
homely. Not much more to say now, just very glad she there.
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Review from Robert J (Brother of Resident) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident since May 2017 in Crossways Care home, Havant.
In that time I have always found the premises clean, homely and the staff very welcoming. I try to visit 2 to 3 times a week on a regular basis.


The staff, from management downwards have always been extremely helpful and

informative about the care provided to my sister. I have observed the staff be kind, caring and considerate, not only to the residents but also to those who visit.


I hold the management and staff in high esteem and have no hesitation in recommending Crossways Care Home to those looking for a clean, well run and most of all caring home to anyone looking for a care home.

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Review from R W (Son of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the standard of care, the concern for individual needs and personal characteristics, and the range and frequency of activities which offer stimulation and interaction. The rooms are spacious and my mother's room is light and airy. The staff are hard working and fully
involved. The day and dining rooms are good, and the corridors sensibly wide. Most importantly, my mother is happy there.
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Review from Alison L (Daughter of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no issue with the home since Mum moved in a year ago. The staff are all very helpful and friendly and any problem is soon dealt with.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Cross Way House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Cross Way House is calculated as follows: ( (265 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cross Way House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 01 Sep 2025

No current vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Della

Della Pope

Job Title: Home Manager Joined: 2017

I am the registered manager at Crossway House. I hold a Level 5 qualification in health and social care, leadership and management. I have been the manager at Crossway House for over 7 years. I have worked in health and social care for over 24 years, achieving my first managerial post in 2014. I have successfully run a number of care homes within my career with experience in both caring for the elderly and learning disabilities. I pride myself on delivering and providing the highest standards of care; I drive change and promote a positive culture within the service. I have an open-door policy; residents, staff and families are always welcome to see me. I am most proud of developing the staff team to be able to improve the home CQC rating from inadequate to now having a rating of good. I have built a good reputation and working relationships with outside health professionals.

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