






Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.
In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life...
Care Provided by Cross Way House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cross Way House for full pricing details and T&Cs.
Contact Cross Way House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Beneva Care
- Private Owned
Person in charge
- Della Pope(Care Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (5)
Visiting
- No Restrictions
Parking
- Onsite Parking
Cross Way House Reviews (53)
Cross Way House has a Review Score of 9.6 (9.556) out of 10, based on 9 reviews in the last 2 years.
Over all time Cross Way House has 53 reviews.
So pleased our sister is being well looked after.
Staff are very friendly and helpful.
Our thanks to everyone.
Thank you for your kind review it is a pleasure to look after her.
Since my dad has been in Cross Way House it has taken a lot of worry from us as a family knowing that all of his needs are taken care of. He is always clean and tidy and on a balanced diet that meets all his needs. The staff are always helpful. Very happy with all of the support that Dad is given and the facilities are of a high standard.
Mum was in Cross Way for seven months and during that time she was treated with care, compassion and dignity by all the staff there. Her physical needs were very well met as was her emotional wellbeing. The manager and staff were always friendly and welcomed us with a smile when visiting. Not only was Mum well supported and cared about, but I was too. This was really a home from home for Mum, nothing seemed too much trouble. When Mum was on end-of-life care they kept me informed every step of the way and went above and beyond in their care of Mum to ensure she passed peacefully. I don't have the words to express my gratitude for the way the whole team looked after my mum. Thank you.
Thank you for your kind words, I will miss her very entertaining stories.
I feel Mum is being cared for very well and always safe. My mum does need to be encouraged to speak out ie when in pain, wants a drink/fruit. Carers do encourage this but she still isn't reaching out as much as she should.
Thank you, we will continue to build on her confidence.
I've found everyone very nice and very helpful.
My mum has been treated by all members of staff with care, compassion and dignity. Her needs have been met with regard to meals, personal care, medical care, together with her emotional wellbeing. The caring staff greet me with as smile when I arrive and have a positive attitude towards residents and visitors alike. I feel that both Mum and myself are supported and cared about.
It has been a pleasure looking after her and thank you for your kind comments.
The team at Cross Way House are extremely caring with both the residents and their families. When someone is end of life, which I have witnessed twice now, they go above and beyond in keeping you informed every step of the way. I advised my friend to put her mum into this home and she was extremely grateful that her mum was looked after the way she was - right to the end.
I always felt happy with no complaints about the professional and personal way Mum was cared for. It’s an excellent facility and close to where Mum lived.
Personal thank you to all the hard-working staff at Cross Way.
Thank You for your kind words it was a pleasure to care for your mum.
My mother was treated with the utmost dignity and kindness throughout her stay until her sad passing recently. Nothing was too much trouble and staff were absolutely marvellous, kind, caring and compassionate, all that you want for a loved one suffering from dementia. The staff went above and beyond to get my mum better treatment to ease her suffering. I do not have enough words to praise them. I would definitely recommend this care home to any of my friends needing its service. I used this home on a recommendation from a friend whose father was a resident but now also sadly passed.
Thank you for your feedback, it was a pleasure to care for such a lovely person.
Excellent staff, very caring and attentive. When I first came I was very nervous but within a week was well settled and happy. There are good activities and excellent food.
The staff all treat me courteously and with respect, even if I get "stroppy" which has been known!
My dad had a very happy time at CrossWay. The staff always did their best to make him comfortable.
Mum joined Cross Way House just a few weeks before covid shutdown so this experience could have been disturbing for her. However, the genuine kindness, compassion and professional care have kept hers and our spirits up. The staff have kept us up to date on mum's welfare and made it possible for me to wave to her each morning through a window. They have kept Cross Way covid free.
The Manager and Deputy Manager do an amazing job, as do the dedicated team of staff. The last few months must have been particularly difficult due to COVID-19 but they have kept smiling and ensured residents needs are met at all times. Well done the Care Manager for leading a committed team who go above and beyond - please accept our very grateful thanks.
I have no hesitation in recommending Cross Way House to everyone.
Despite all the problems of dealing with Coronavirus, the staff were all very cheerful and helpful.
I have found Cross Way House to be a very friendly and kind environment from day one of my husbands stay. Everyone has been most supportive bot of my husband and myself. The entertainment and occupational therapy have been outstanding. The atmosphere is happy and positive. I have no complaints concerning his treatment and welfare. He is treated with respect and kindness at all times and the staff do an excellent job.
Everywhere is clean. My mum is always clean and well looked after.
The staff are very helpful and attentive to my sister's needs which are numerous.
The facilities here are good and the little garden is well looked after.
We have always found the house clean and tidy and my sister has a bright, colourful room with lovely lights and decorated well.
It is clear the staff and management genuinely care for the residents and have always treated my mum with dignity and affection.
The staff are always approachable and deal with any issues quickly and effectively.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cross Way House.
There are no upcoming events for Cross Way House.
Awards / Recognitions (7)
- 28 Feb 2019Recipient: Beneva Care
- 01 Feb 2018Recipient: Beneva Care
- 15 Feb 2016Recipient: Cross Way House
Accreditations
There are no accreditations posted yet for Cross Way House.
Meet the Team (1)

I am the registered manager at Crossway House. I hold a Level 5 qualification in health and social care, leadership and management. I have been the manager at Crossway House for over 7 years. I have worked in health and social care for over 24 years, achieving my first managerial post in 2014. I have successfully run a number of care homes within my career with experience in both caring for the elderly and learning disabilities. I pride myself on delivering and providing the highest standards of care; I drive change and promote a positive culture within the service. I have an open-door policy; residents, staff and families are always welcome to see me. I am most proud of developing the staff team to be able to improve the home CQC rating from inadequate to now having a rating of good. I have built a good reputation and working relationships with outside health professionals.
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