Cross Way House

59 Crossway, Havant PO9 1NG
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9.8 51 Reviews
  • Cross Way House, Havant
Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life has been enhanced.

A new Sensory Room has opened in March 2015, to further support the residents.
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Care Provided by Cross Way House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1170 – £1220
  • Self-Funded Residential Dementia Care: £1170 – £1220
  • RESPITE Self-Funded Residential Care: £1170 – £1220
  • RESPITE Self-Funded Residential Dementia Care: £1170 – £1220

These prices are only a guideline, please contact Cross Way House to find out the exact price for your requirements.

Contact Cross Way House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cross Way House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Della Pope (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • No Restrictions

Parking

  • Onsite Parking

Cross Way House Reviews (51)

9.8

Cross Way House has a Review Score of 9.8 (9.819) out of 10, based on 27 reviews in the last 2 years.
Over all time Cross Way House has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cross Way House
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Total of 51, showing 21-40
Review from Sue C (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in Cross Way for seven months and during that time she was treated with care, compassion and dignity by all the staff there. Her physical needs were very well met as was her emotional wellbeing. The manager and staff were always friendly and welcomed us with a smile when visiting. Not only was
Mum well supported and cared about, but I was too. This was really a home from home for Mum, nothing seemed too much trouble. When Mum was on end-of-life care they kept me informed every step of the way and went above and beyond in their care of Mum to ensure she passed peacefully. I don't have the words to express my gratitude for the way the whole team looked after my mum. Thank you.
Reply from Della Pope, Manager at Cross Way House
Thank you for your kind words, I will miss her very entertaining stories.
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Review from Angela B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel Mum is being cared for very well and always safe. My mum does need to be encouraged to speak out ie when in pain, wants a drink/fruit. Carers do encourage this but she still isn't reaching out as much as she should.
Reply from Della Pope, Manager at Cross Way House
Thank you, we will continue to build on her confidence.
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Review from L F (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've found everyone very nice and very helpful.
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Review from J S (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been treated by all members of staff with care, compassion and dignity. Her needs have been met with regard to meals, personal care, medical care, together with her emotional wellbeing. The caring staff greet me with as smile when I arrive and have a positive attitude towards residents and
visitors alike. I feel that both Mum and myself are supported and cared about.
Reply from Della Pope, Manager at Cross Way House
It has been a pleasure looking after her and thank you for your kind comments.
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Review from Linda B (Friend of Resident) published on 28 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Cross Way House are extremely caring with both the residents and their families. When someone is end of life, which I have witnessed twice now, they go above and beyond in keeping you informed every step of the way. I advised my friend to put her mum into this home and she was extremely
grateful that her mum was looked after the way she was - right to the end.
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Review from David A (Son of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The level of care and support from the nursing staff was excellent. Mum spent her last 15 months at Cross Way before finally passing on Friday 8th December.
I always felt happy with no complaints about the professional and personal way Mum was cared for. It’s an excellent facility and close to where
Mum lived.
Personal thank you to all the hard-working staff at Cross Way.
Reply from Della Pope, Manager at Cross Way House
Thank You for your kind words it was a pleasure to care for your mum.
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Review from Karen A (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was treated with the utmost dignity and kindness throughout her stay until her sad passing recently. Nothing was too much trouble and staff were absolutely marvellous, kind, caring and compassionate, all that you want for a loved one suffering from dementia. The staff went above and beyond
to get my mum better treatment to ease her suffering. I do not have enough words to praise them. I would definitely recommend this care home to any of my friends needing its service. I used this home on a recommendation from a friend whose father was a resident but now also sadly passed.
Reply from Della Pope, Manager at Cross Way House
Thank you for your feedback, it was a pleasure to care for such a lovely person.
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Review from M R (Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very caring and attentive. When I first came I was very nervous but within a week was well settled and happy. There are good activities and excellent food.
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Review from Dennis W (Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the services I receive at Cross Way House Care Home.
The staff all treat me courteously and with respect, even if I get "stroppy" which has been known!
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Review from Valerie W (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had a very happy time at CrossWay. The staff always did their best to make him comfortable.
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Review from G G (Daughter of Resident) published on 15 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum joined Cross Way House just a few weeks before covid shutdown so this experience could have been disturbing for her. However, the genuine kindness, compassion and professional care have kept hers and our spirits up. The staff have kept us up to date on mum's welfare and made it possible for me to
wave to her each morning through a window. They have kept Cross Way covid free.
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Review from Anne T (Daughter of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following being hospitalised in February, my Dad needed more care than we could give him at home and he settled in well. In March we started looking for a suitable place for him to call home. Having visited a few homes, my sister and I felt that Cross Way House Care Home was the right place for him.
We are so glad we made this choice, as the team of staff are all so caring, and genuinely care about the residents. The ambience provides a happy home environment and the attention to detail means you can rest assured that your relative is being looked after physically and mentally.
The Manager and Deputy Manager do an amazing job, as do the dedicated team of staff. The last few months must have been particularly difficult due to COVID-19 but they have kept smiling and ensured residents needs are met at all times. Well done the Care Manager for leading a committed team who go above and beyond - please accept our very grateful thanks.
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Review from Janella B (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I reviewed Cross Way House when my mum first went to live there. Seventeen months on I felt I had to do another review to say that the standard of care hasn't reduced or even stayed the same - it has improved to an outstanding standard and continues to improve all the time. Mum's quality of care has
been the best we could have hoped for. The manager has shown herself to be a woman of integrity who gives her heart and soul to Cross Way House and has ensured that her staff do the same. I feel welcome when I visit, no matter what time. I feel that Mum gets all the care and support she needs and I have that care and support too. There have been times when I find my mum's dementia hard to cope with and it has been those times when I have been given care, support, a hug, a chat and a cup of tea.
I have no hesitation in recommending Cross Way House to everyone.
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Review from D P (Son of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite all the problems of dealing with Coronavirus, the staff were all very cheerful and helpful.
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Review from Shirley C (Wife of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Cross Way House to be a very friendly and kind environment from day one of my husbands stay. Everyone has been most supportive bot of my husband and myself. The entertainment and occupational therapy have been outstanding. The atmosphere is happy and positive. I have no complaints concerning
his treatment and welfare. He is treated with respect and kindness at all times and the staff do an excellent job.
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Review from P L (Daughter of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly, kind and caring. Nothing is any trouble. The cook is amazing, the food is delicious.
Everywhere is clean. My mum is always clean and well looked after.
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Review from K E (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's been a resident at Cross Way for more than a year now.
I'm very happy with the care and general atmosphere at Cross Way.
The staff are pleasant and seem happy to help and also seem to work together well.
The place has the feel of a family.
I don't imagine their job is easy working with some
who have advanced dementia as mum has, yet they seem to do it cheerfully.
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Review from L A (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have felt my mum is cared for and safe.
It is clear the staff and management genuinely care for the residents and have always treated my mum with dignity and affection.
The staff are always approachable and deal with any issues quickly and effectively.
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Review from Sandra N (Sister of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister seems very happy here and enjoys seeing the children when they come in.
The staff are very helpful and attentive to my sister's needs which are numerous.
The facilities here are good and the little garden is well looked after.
We have always found the house clean and tidy and my sister
has a bright, colourful room with lovely lights and decorated well.
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Review from Marilyn S (Sister of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Cross Way House has been very positive. My relative is highly dependant on the staff for her needs and personal care, we have found them to be kind, attentive and extremely professional and sensitive to her wellbeing.
Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Cross Way House
We thank you for your review. This will help others know that we are a good for themselves or their family.
Best wishes
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Cross Way House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Cross Way House is calculated as follows: ( (265 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cross Way House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Della

Della Pope

Job Title: Home Manager Joined: 2017

I am the registered manager at Crossway House. I hold a Level 5 qualification in health and social care, leadership and management. I have been the manager at Crossway House for over 7 years. I have worked in health and social care for over 24 years, achieving my first managerial post in 2014. I have successfully run a number of care homes within my career with experience in both caring for the elderly and learning disabilities. I pride myself on delivering and providing the highest standards of care; I drive change and promote a positive culture within the service. I have an open-door policy; residents, staff and families are always welcome to see me. I am most proud of developing the staff team to be able to improve the home CQC rating from inadequate to now having a rating of good. I have built a good reputation and working relationships with outside health professionals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cross Way House to verify any information. View our terms and conditions. Cross Way House has an Enhanced Service - more info.