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Cross Way House

59 Crossway, Havant, Hampshire PO9 1NG
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Cross Way House, Havant
Cross Way House, Havant
Cross Way House, Havant

Cross Way House welcomes a wide range of general and specialist care needs, with a highly-trained team being experienced in objectives that include dementia care, help for the mentally infirm and also learning difficulty.

In a friendly atmosphere, carers place warm support and stimulation at the centre of their service practice. Family members and loved ones are made to feel welcome and able to see for themselves how quality of life...  

Care Provided by Cross Way House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,260 - £1,320£1,260 - £1,320
Residential Dementia Care£1,260 - £1,320£1,260 - £1,320

Contact Cross Way House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Della Pope(Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Single Rooms with ensuite Wet Room (5)

Visiting

  • No Restrictions

Parking

  • Onsite Parking

Cross Way House Reviews (53)

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9.6

Cross Way House has a Review Score of 9.6 (9.556) out of 10, based on 9 reviews in the last 2 years. Over all time Cross Way House has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Sheila H (Sister of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience
Very good today, well looked after.
So pleased our sister is being well looked after.
Staff are very friendly and helpful.

Our thanks to everyone.

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind review it is a pleasure to look after her.

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Review from Marlene A (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card
Overall Experience

Since my dad has been in Cross Way House it has taken a lot of worry from us as a family knowing that all of his needs are taken care of. He is always clean and tidy and on a balanced diet that meets all his needs. The staff are always helpful. Very happy with all of the support that Dad is given and the facilities are of a high standard.

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Review from Sue C (Daughter of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

Mum was in Cross Way for seven months and during that time she was treated with care, compassion and dignity by all the staff there. Her physical needs were very well met as was her emotional wellbeing. The manager and staff were always friendly and welcomed us with a smile when visiting. Not only was Mum well supported and cared about, but I was too. This was really a home from home for Mum, nothing seemed too much trouble. When Mum was on end-of-life care they kept me informed every step of the way and went above and beyond in their care of Mum to ensure she passed peacefully. I don't have the words to express my gratitude for the way the whole team looked after my mum. Thank you.

Reply from Della Pope, Manager at Cross Way House

Thank you for your kind words, I will miss her very entertaining stories.

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Review from Angela B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience

I feel Mum is being cared for very well and always safe. My mum does need to be encouraged to speak out ie when in pain, wants a drink/fruit. Carers do encourage this but she still isn't reaching out as much as she should.

Reply from Della Pope, Manager at Cross Way House

Thank you, we will continue to build on her confidence.

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Review from L F (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

I've found everyone very nice and very helpful.

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Review from J S (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card
Overall Experience

My mum has been treated by all members of staff with care, compassion and dignity. Her needs have been met with regard to meals, personal care, medical care, together with her emotional wellbeing. The caring staff greet me with as smile when I arrive and have a positive attitude towards residents and visitors alike. I feel that both Mum and myself are supported and cared about.

Reply from Della Pope, Manager at Cross Way House

It has been a pleasure looking after her and thank you for your kind comments.

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Review from Linda B (Friend of Resident) published on 28 December 2023 Submitted via Postal Card
Overall Experience

The team at Cross Way House are extremely caring with both the residents and their families. When someone is end of life, which I have witnessed twice now, they go above and beyond in keeping you informed every step of the way. I advised my friend to put her mum into this home and she was extremely grateful that her mum was looked after the way she was - right to the end.

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Review from David A (Son of Resident) published on 20 December 2023 Submitted via Website
Overall Experience
The level of care and support from the nursing staff was excellent. Mum spent her last 15 months at Cross Way before finally passing on Friday 8th December.
I always felt happy with no complaints about the professional and personal way Mum was cared for. It’s an excellent facility and close to where Mum lived.

Personal thank you to all the hard-working staff at Cross Way.

Reply from Della Pope, Manager at Cross Way House

Thank You for your kind words it was a pleasure to care for your mum.

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Review from Karen A (Daughter of Resident) published on 15 December 2023 Submitted via Website
Overall Experience

My mother was treated with the utmost dignity and kindness throughout her stay until her sad passing recently. Nothing was too much trouble and staff were absolutely marvellous, kind, caring and compassionate, all that you want for a loved one suffering from dementia. The staff went above and beyond to get my mum better treatment to ease her suffering. I do not have enough words to praise them. I would definitely recommend this care home to any of my friends needing its service. I used this home on a recommendation from a friend whose father was a resident but now also sadly passed.

Reply from Della Pope, Manager at Cross Way House

Thank you for your feedback, it was a pleasure to care for such a lovely person.

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Review from M R (Resident / Service User) published on 29 October 2021 Submitted via Postal Card
Overall Experience

Excellent staff, very caring and attentive. When I first came I was very nervous but within a week was well settled and happy. There are good activities and excellent food.

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Review from Dennis W (Resident / Service User) published on 29 October 2021 Submitted via Postal Card
Overall Experience
I am very happy with all the services I receive at Cross Way House Care Home.

The staff all treat me courteously and with respect, even if I get "stroppy" which has been known!

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Review from Valerie W (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

My dad had a very happy time at CrossWay. The staff always did their best to make him comfortable.

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Review from G G (Daughter of Resident) published on 15 August 2020 Submitted via Postal Card
Overall Experience

Mum joined Cross Way House just a few weeks before covid shutdown so this experience could have been disturbing for her. However, the genuine kindness, compassion and professional care have kept hers and our spirits up. The staff have kept us up to date on mum's welfare and made it possible for me to wave to her each morning through a window. They have kept Cross Way covid free.

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Review from Anne T (Daughter of Resident) published on 13 July 2020 Submitted via Website
Overall Experience
Following being hospitalised in February, my Dad needed more care than we could give him at home and he settled in well. In March we started looking for a suitable place for him to call home. Having visited a few homes, my sister and I felt that Cross Way House Care Home was the right place for him. We are so glad we made this choice, as the team of staff are all so caring, and genuinely care about the residents. The ambience provides a happy home environment and the attention to detail means you can rest assured that your relative is being looked after physically and mentally.

The Manager and Deputy Manager do an amazing job, as do the dedicated team of staff. The last few months must have been particularly difficult due to COVID-19 but they have kept smiling and ensured residents needs are met at all times. Well done the Care Manager for leading a committed team who go above and beyond - please accept our very grateful thanks.

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Review from Janella B (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card
Overall Experience
I reviewed Cross Way House when my mum first went to live there. Seventeen months on I felt I had to do another review to say that the standard of care hasn't reduced or even stayed the same - it has improved to an outstanding standard and continues to improve all the time. Mum's quality of care has been the best we could have hoped for. The manager has shown herself to be a woman of integrity who gives her heart and soul to Cross Way House and has ensured that her staff do the same. I feel welcome when I visit, no matter what time. I feel that Mum gets all the care and support she needs and I have that care and support too. There have been times when I find my mum's dementia hard to cope with and it has been those times when I have been given care, support, a hug, a chat and a cup of tea.

I have no hesitation in recommending Cross Way House to everyone.

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Review from D P (Son of Resident) published on 23 April 2020 Submitted via Postal Card
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Despite all the problems of dealing with Coronavirus, the staff were all very cheerful and helpful.

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Review from Shirley C (Wife of Resident) published on 26 July 2019 Submitted via Postal Card
Overall Experience

I have found Cross Way House to be a very friendly and kind environment from day one of my husbands stay. Everyone has been most supportive bot of my husband and myself. The entertainment and occupational therapy have been outstanding. The atmosphere is happy and positive. I have no complaints concerning his treatment and welfare. He is treated with respect and kindness at all times and the staff do an excellent job.

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Review from P L (Daughter of Resident) published on 7 January 2019 Submitted via Postal Card
Overall Experience
The staff are very friendly, kind and caring. Nothing is any trouble. The cook is amazing, the food is delicious.

Everywhere is clean. My mum is always clean and well looked after.

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Review from Sandra N (Sister of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience
Our sister seems very happy here and enjoys seeing the children when they come in.
The staff are very helpful and attentive to my sister's needs which are numerous.
The facilities here are good and the little garden is well looked after.

We have always found the house clean and tidy and my sister has a bright, colourful room with lovely lights and decorated well.

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Review from L A (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience
We have felt my mum is cared for and safe.
It is clear the staff and management genuinely care for the residents and have always treated my mum with dignity and affection.

The staff are always approachable and deal with any issues quickly and effectively.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Cross Way House.

Upcoming Events

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Awards / Recognitions (7)

  • 28 Feb 2019Recipient: Beneva Care
  • 01 Feb 2018Recipient: Beneva Care
  • 15 Feb 2016Recipient: Cross Way House

Accreditations

There are no accreditations posted yet for Cross Way House.

Meet the Team (1)

Della Pope
Della PopeJob Title:Home ManagerJoined: 2017

I am the registered manager at Crossway House. I hold a Level 5 qualification in health and social care, leadership and management. I have been the manager at Crossway House for over 7 years. I have worked in health and social care for over 24 years, achieving my first managerial post in 2014. I have successfully run a number of care homes within my career with experience in both caring for the elderly and learning disabilities. I pride myself on delivering and providing the highest standards of care; I drive change and promote a positive culture within the service. I have an open-door policy; residents, staff and families are always welcome to see me. I am most proud of developing the staff team to be able to improve the home CQC rating from inadequate to now having a rating of good. I have built a good reputation and working relationships with outside health professionals.

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