Buttercup House

12 Radstock Road, Woolston, Southampton SO19 2HP
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9.5 32 Reviews
  • Buttercup House, Southampton
Buttercup House has been transformed into a 20 single bed (17 en-suites) dementia friendly home. Each room has been uniquely designed to make them stylish and comfortable.

A newly constructed lounge opens out onto the landscaped and dementia friendly garden. In addition to a newly fitted kitchen and dining room the home now houses a beauty salon/well-being room.

All bedrooms have been modernised and refurbished. They are dementia friendly to help maintain resident’s independence, dignity, respect and choice. They are decorated to a very high standard and kept to a high standard of cleanliness. All rooms are fitted with a nurse call system, en-suite (toilet and hand basin) or hand basin, TV point, lockable cabinet, dementia friendly cupboard, comfortable chair and a standard bed. All residents are encouraged to personalise their rooms with their home comforts.

Activities are provided throughout the day on an individual basis by experienced staff to enable those with dementia to live well. External companies visit the home to provide group activities such as Bingo, Music and dance. Events and themed days are also organised throughout the year at Buttercup House. Events include a special performance from the pantomime theatre company, supporting The Alzheimer’s Society Cupcake Day, Dignity Day and many more.
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Care Provided by Buttercup House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Shivron Care Home Ltd

Person in charge

  • Amanda Keith (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (20)

Buttercup House Reviews (32)

9.5

Buttercup House has a Review Score of 9.5 (9.539) out of 10, based on 8 reviews in the last 2 years.
Over all time Buttercup House has 32 reviews.

Overall Experience
  • 26
  • 5
  • 1
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Date Published
  • 32
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  • 7
  • 8
  • 24
Reviewer Connection to Buttercup House
  • 12
  • 6
  • 3
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  • 1
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  • 1
  • 1
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Total of 32, showing 21-32
Review from Steve S (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly Dad only spent a short time in Buttercup House before losing his battle against Alzheimer's and Dementia. However, the kindness and compassion shown towards Dad and the rest of the family during the final days of his life will always be remembered as perfect. The support that was given during
this period and the days after, made the whole traumatic experience so much easier to handle. We will always be grateful to the staff and management for the way they handled everything. We are sure if Dad had been with us longer, he would have enjoyed his life in Buttercup House.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you very much for your appreciated feedback - it will be shared with management and staff. God bless.

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Review from Liz W (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Buttercups from Dec 2019 till her passing in January 2021, She was extremely well cared for and loved the whole time she was there. The owners and all staff went over and above with their care for her. She was extremely happy there. I couldn't have asked for more.
Reply from Naval Nagpal, Owner at Buttercup House

We thank you for taking the time to provide us with a review. We will pass on your review notes to all our staff. Thank you again. God bless.

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Review from Ian C (Son of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unable to answer all questions as not visited internally due to COVID-19.
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Review from Valerie D (Wife of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my appreciation that you have been keeping the family safe from COVID-19, keeping us informed by videos showing how happy and well residents are and as soon as we could letting us visit keeping to the regulations. When we ring staff are always helpful about giving me the information
asked for.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you so much for your review, it is a pleasure. Our team and staff are very grateful for your positive comments. God bless.

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Review from Jennifer H (Daughter-in-law of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Brother-in-law received was of the highest order, everything was done in a professional and efficient manner but the staff went far beyond this standard they created a place where he felt totally at home and peaceful. The staff laughed and in the end cried with him, they could not do enough
to make his stay with them a happy time. He was not the easiest person to deal with but all the staff managed to make him feel comfortable and safe. I saw a new person come to life under their care They can be very proud of the work they do its not just a job but a true vocation. Well done this home is a jewel.
Reply from Naval Nagpal, Owner at Buttercup House

We thank you so much for your kind words - it means a great deal to us, God Bless.

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Review from S D (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Buttercup House Care Home - the staff are great, they are caring, supportive, friendly, helpful and will assist in any way. My Dad has been a resident at Buttercup House for nearly a year, the care, respect, given to him by the staff, management team and owners has been fantastic. As a family member,
we are invited and included in all the home's celebrations, whether it be, Xmas Party, Bar-B-Q, Fete or just our dinner/tea there. You are always welcomed. After all, this is now my dad's home. Thank you.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you for your positive feedback it is most lovely to read!

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Review from P T (Grandson of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff and always very clean. I also like the fact that my Nan has 24 hours care which I find very reassuring.
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Review from J F (Daughter of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feels like a family home, not an institution. Carers are responsive to the needs of all residents and family members. I have full confidence in the care and support my father receives at all times. He enjoys the light, bright well decorated and furnished lounge.
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Review from Joan L (Mother of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The outlook is absolutely fine when approaching the home. There is definitely no smell, the staff are very welcoming when we visit. My daughter is very happy there and the food and care are excellent.
The place is clean and tidy.
We don't worry about her as we know that she is well looked after.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you for the feedback. Much appreciated by staff and management.

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Review from J M (Son of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an issue due to the last manager but since the meeting with the owners, I am more than happy to have my family stay here.
The new manager has improved the home in every way possible.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you for your feedback. It is much appreciated by the staff as well as management of Buttercup.

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Review from J H (Cousin of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are extremely kind and helpful, especially the manager who keeps me well informed by emails and phone. The bedroom is very basic with no view but my cousin stays downstairs in the lounge most of the day. The food is good and my cousin is now eating better and looking healthier. The manager
has said a better room will be available when she can be moved.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you for the feedback. We shall endeavour to establish how we can further improve 'facilities' and 'rooms' ratings. Buttercup has only recently been completely redeveloped into a Dementia friendly environment home. All furniture, furnishings and flooring have been completely replaced with dementia friendly ones together with equipment and all lighting as well. This includes the internal and external environment of the home. Thank you.

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Review from Y B (Wife of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is good and we are happy that my husband is being well looked after. The staff are friendly and genuinely caring.
Reply from Naval Nagpal, Owner at Buttercup House

Thank you for the helpful feedback. We will need to establish with you as to why facilities and activities are rated 'satisfactory'. This will assist us in further improving our service to present and future residents. Thank you.

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Buttercup House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Buttercup House is calculated as follows: ( (69 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 92 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Buttercup House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Catherine

Catherine

Job Title: Activities Lead Joined: 2012

CB has gone above and beyond for many years and is very dedicated to ensuring residents and staff are supported with their well-being. CB thoroughly enjoys organising activities within the home. Although CB has had a tough couple of months with their health but continued to ensure residents have activity and well-being days to look forward to. CB listens and appreciates person-centred care and provides one-to-one activities and group activities.


Armchair travelling has become one of the resident’s favourite activities-Africa was the highlight of our destinations with staff who were African natives who came to work with traditional African clothing. Residents made a stunning 3D African female silhouette with African fabric, jewellery and African hair. African staff performed a traditional African dance. It was an opportunity for all residents and staff to celebrate each other’s cultures and embrace diversity and inclusivity.


Catherine has been nominated for the 2023 Dementia Excellence Award.

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