Burleigh House Residential Home

Burleigh House, 41 Letchworth Road, Baldock SG7 6AA
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9.2 35 Reviews
  • Burleigh House Residential Home, Baldock
Burleigh House offers both long-term and short-term residential and dementia care, as well as respite, intermediate and day care.

Registered with the Care Quality Commission (CQC), Burleigh House offers comprehensive facilities and a service of care developed to promote individuality, comfort, safety and well-being.

Burleigh House's outstanding quality and high standards have been recognised by Hertfordshire County Council, bestowing an “Accredited Care Home for Herts CC” within Hertfordshire.

The Home has also been specially selected by Hertfordshire County Council to participate in their “Complex Care Premium” (CCP) initiative, (since 2015). They are one of only a few care homes in the whole of Hertfordshire to be selected to act as a “beacon” care home within Hertfordshire, providing care to residents with complex care needs.

Burleigh House has also won multiple awards over the years, including:

Winner: “Outstanding Achievement Award 2020/21” (Hertfordshire Care Providers Association)
Winner: “Care Home Gold Award 2019/20” (Hertfordshire Care Providers Association)
Winner: “CEO Today Healthcare Award 2018/19” (Today Healthcare Awards)
Winner: “Complex Care Premium Care Home 2016/17” (Hertfordshire Care Providers Association)
Winner: “CEO Today Healthcare Award 2018/19” (Today Healthcare Awards)
Winner: “Best Dementia Care Home Hertfordshire 2016/17” (Healthcare & Pharmaceutical Awards)
Winner: “Champion of Champions 2015/16” (Hertfordshire Care Providers Association)
Runner Up: “Best Care Team 2013/14” (Hertfordshire Care Providers Association)
Runner Up: “Best Business in North Herts. 2013” (Federation of Small Businesses (FSB)
Runner Up: “Best Training and Development Program 2013” (Federation of Small Businesses (FSB)
Winner: “Care Worker of the Year 2013” (Comet Community Awards)
Winner: “Care Business of the Year 2011/12” (Hertfordshire Care Providers Association)
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Care Provided by Burleigh House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1550
  • Self-Funded Residential Dementia Care: £1400 – £1550
  • RESPITE Self-Funded Residential Care: £1400 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1550

All care and accommodation costs are included in our weekly fees.
The only additional costs could be Sundry costs such as hairdressing, chiropody, etc.

These prices are only a guideline, please contact Burleigh House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Manage Care Homes Ltd

Person in Charge

  • Jane Coelho (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • Visitors are welcome to visit 7 days a week, at their convenience.

Parking

  • Full car parking facilities available onsite.

Burleigh House Residential Home Reviews (35)

9.2

Burleigh House Residential Home has a Review Score of 9.2 (9.197) out of 10, based on 6 reviews in the last 2 years.
Over all time Burleigh House Residential Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Burleigh House Residential Home
  • 14
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Total of 35, showing 1-20
Review from Anthony B (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider the Burleigh House Residential Home to be outstanding.
The interaction we have with the management and day-to-day staff is first-class.
Nothing is too much trouble for them.
We have regular (weekly) visits/calls which are essential to us as a family.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Anthony. many thanks for your kind and supportive words, we are delighted that you are so pleased with both the level of care and support provided to both your loved one and your family. We hope…read more
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Review from Fiona P (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a forward-thinking provider. The staff are courteous and caring. We receive regular updates on care user's activities, medical reviews and doctor visits - focussed on well-being. The staff go out of their way to include families and genuinely ask how families are doing. The management
team keep us up to date with meetings and emails. They provide a transparent, five-star service to all.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Fiona. Many thanks for your kind words, it's been our privilege caring for your loved one. Thank you too for your continued support towards both her, our other residents in the home, our staff…read more
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Review from Sue Y (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, the staff have been extremely accommodating, making Mum feel very much at home from the start, we have noticed a huge difference in her confidence which is very much due to the staff's help and encouragement. Mum loves the food and has enjoyed taking part in all activities that are on
offer.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Sue. Many thanks for your kind words. We are so pleased that Mum is very happy - with the environment, the staff, the food and the activities. It is so very heartening to hear that you have seen…read more
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Review from Ricky S (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received the best and most professional care from all the amazing staff at Burleigh House Residential Home from the moment we walked in the door. We were made to feel at ease at what was a very emotional time and the change from her going into care was seamless. Every member of staff is a credit
to this place.
Thank you for looking after our mum/wife.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Ricky, many thanks for your review. We were delighted that Mum settled in so well into the home. It's great to hear the positive comments about our staff and the care provided, it's been our…read more
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Review from Louise S (Friend of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you go in you notice a clean, fresh smell. The staff are friendly and attentive. The person we visited was very happy and calm, she said the food is lovely and is impressed by the care she's receiving
Burleigh House Residential Home is to be commended for their high standard.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Louise, many thanks for your kind words, it's so reassuring to hear that your friend is so happy within the home and you, yourself, have also felt the same. Please do let us know if you would…read more
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Review from Holly B (Daughter-in-law of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has now been living at Burleigh House for 6 weeks. I am nothing but impressed with the care he has received. The staff are so friendly and accommodating on every visit, especially towards my children. We are very grateful that we can relax knowing my father-in-law is safe and happy with
you. He looks forward to the fortnightly live music entertainment on Fridays and has never eaten so well, so compliments to the chef too.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your kind words. We are delighted that your Father-in-Law has settled in so well into our Home and that this in turn has given you peace of mind. In particular, we are also delighted…read more
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Review from Ann R (Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very wary until my first week. I was so impressed by all aspects of my care, but mostly, by the wonderful atmosphere created by the warmth of all the staff. I am now feeling completely at home and very grateful that I was accepted as a permanent resident.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Ann, we are delighted that you have settled so well into the home and in particular that any initial reservations you may have had about moving into a care home have been removed by the service…read more
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Review from R W (Daughter of Resident) published on 17 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with Burleigh House since my mother moved in. She is thriving in a way she was not at home and has received excellent personal care and exceptional kindness from all staff, many of whom she has formed very strong bonds with. They have introduced her to new craft hobbies and she
is enjoying life again after a very difficult period of poor health. I am enormously grateful to everyone to everyone at Burleigh House for enabling my mum to have a safe, secure and stable life. The staff are always welcoming and responsive. I recommend Burleigh House as an outstanding home.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your comments and sentiments. We are delighted that Mum has settled in so well into the home and that you and the family have seen a marked improvement in her health, happiness and…read more
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Review from Robert M (Husband of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has had a troubled time since 2017, probably before this but that is when it became really evident she was suffering from a lot of health issues. We sought help for her but although she went to various care establishments, nobody could get to what was actually wrong with her, having known her
for over 50 years I was convinced the main problem was acute anxiety, but I am not a doctor and never try to tell them their job. I was, however, really disappointed when it was decided to place her in Victoria Court, a home for advanced dementia sufferers. We were eventually told she did not have dementia but acute anxiety, then began the long haul to get her where she needed to be and to make good the damage caused by 2 years of misdiagnosis. I cannot thank the manager and one other staff member in particular, enough for the chance they have given her, on what was a very rocky baptism, but they and the wonderful staff worked wonders with her. There is still a way to go, but thanks to the kindness shown we now can hope.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Robert, It has been a pleasure caring for your wife and we are very happy that she has settled in so well into the home. Thank you for your kind words, our staff work hard to provide the right…read more
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Review from J P (Wife of Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff and management extremely courteous, kind and sympathetic. The staff are aware of the needs of my husband and encourage him in every way to feel at home. Whenever I or relatives/friends have visited, we are greeted with a smile from the staff and made to feel comfortable. Nothing
seems too much trouble. I have never felt uncomfortable asking about my husband's condition and kept up to date with anything concerning his care. Definitely, the best thing I have done placing him in Burleigh House for anyone considering placing a relative in a home, because of their kindness and dedication to the needs of all residents in their care. The staff and management are wonderful.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Thank you very much for your kind words and review, they are much appreciated. We are delighted to hear how well you feel your husband is cared for and we are very pleased with the improvement in his…read more
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Review from Kerry S (Daughter of Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burleigh's staff have been so supportive and wonderful to my mum. Burleigh's management has helped me understand what is needed for Mum and her care and have been present around the home, interacting with both visitors and residents. While I have been visiting my mum, the staff at Burleigh, have gone
above and beyond to help Mum have a wonderful birthday and really made it a special day for her and her family. I feel blessed that Mum is part of the Burleigh family and wouldn't want anyone else to take care of her.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Thank you for your review and kind words. It has been a pleasure caring for your mum and we value the input you have also provided in her care. We are delighted with the progress Mum has made and our…read more
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Review from N S (Daughter of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would and have recommended Burleigh House. My mother receives the best care.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your comments, they are much appreciated. It has been a delight caring for your Mother, and we are very pleased to receive your views.
Regards
Mihir
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Review from L D (Daughter of Resident) published on 31 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burleigh House care home is excellent, all the care and support is outstanding. During the pandemic I have been informed of all precautions that have been taken. My mother has had the very best care from the time she became a resident.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your kind comments. We are very pleased that you and the family are so happy with the care given to your Mother, and hope to continue in that vain.
Regards
Mihir
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Review from M S (Wife of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is fine. Well cared for.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Thank you for your review, we are very pleased to see that you are happy with the service being provided, and we hope that further activities will be able to be resumed as Covid restrictions are…read more
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Review from D S (Son of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities and care. Friendly and professional staff. Everyone I meet is kind and helpful.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your review, it is much appreciated. We are delighted that you are happy with the quality of the Home and care that is being offered by us to your Father. Please do let us know if…read more
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Review from J E (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has Parkinson's disease and it is important she has her medication at set times throughout the day. The staff are excellent at giving mum her medication at the correct times and giving support if needed. Mum has started to have falls and the staff have phoned me each time she has a fall with
the reassurance she is ok and the actions they have taken. I am always pleased and confident with the staff's actions and the care she has been given.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your kind review.
It is very pleasing to hear about your satisfaction with the care and support your Mother is receiving. She is a much-loved resident within our Home and a delight…read more
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Review from C D (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was in Burleigh House for just over a year and this of course was during lockdown until he finally passed away. Not having access to the home I am not able to comment completely on all the facilities available, however, I am more than satisfied with the standard of care my father received,
especially towards his end of life and the care shown to my husband and I this was excellent.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your comments and thoughts. It was a privilege caring for your Father and I am delighted that you were very happy with the care he received.
We hope you will keep in touch with the…read more
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Review from Margaret H (Sister of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and help my sister gets in this wonderful home. The staff does such a wonderful job in caring for everybody here. They are so very helpful to the visitors.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Margaret,
Many thanks for your comments and thoughts. It's a pleasure caring for your sister who is very much part of our family.
We look forward to seeing you soon.
Regards
Mihir
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Review from Alan M (Nephew of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late aunt was a much loved and cared for resident of Burleigh House for seven and a half years. The family could not have wished for a better home for our dear aunt to live the last years of her life. The professionalism, warm and caring approach by all the staff and management was second to none.
My aunt was always treated with dignity, respect and care through all her stages of dementia right up to her passing.
The staff always kept us up to date with any changes to my aunt's health and we all knew my aunt was in safe hands.
My family and I do not hesitate to recommend Burleigh to any family that needs a professional, committed and caring home for a loved one needing care during their later years.
Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Alan
Many thanks for your warm and kind review.
Your Aunt was a much-loved member of our family and it was a privilege for us to have cared for her.
We sincerely hope you and the whole family…read more
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Review from Sue H (Daughter of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent 4 years at Burleigh House with dementia and was a much loved resident. They treated my dad with so much love and respect right up to the very end. My mum also has dementia now and is happily living there so we never worry about her care now we know she is loved and cared for. I would highly
recommend them to anyone looking for a kind loving care home.
Reply from Mihir Shah, Director at Burleigh House Residential Home
It was our pleasure caring for your Father and we are very touched that you have shown your trust in us once again as we now look after your Mother. Thank you for your kind words and we hope to…read more
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Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Burleigh House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Burleigh House Residential Home is calculated as follows: ( (65 Excellents x 5) + (6 Goods x 4) ) ÷ 71 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.282 Points relating to the number of positive Reviews for Burleigh House Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Burleigh House Residential Home

What types of Care is Burleigh House Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burleigh House Residential Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Burleigh House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burleigh House Residential Home to the centre of Baldock?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burleigh House Residential Home to verify any information. View our terms and conditions. Burleigh House Residential Home has an Enhanced Service - more info.