Burleigh House, 41 Letchworth Road, Baldock SG7 6AA
Burleigh House is a multiple Award Winning care home with the Home's excellence having been acknowledged many times.
This includes The Hertfordshire Care Providers Association, (HCPA) who voted the home as “The Best Care Business 2011/2012” and Runners-Up as “Best Care Team 2013/14” in Hertfordshire, and also by the Federation of Small Businesses (FSB) Herts, who named the Home as double-award winners in the categories of Best Business North Herts 2013 and Best Training and Development Program 2013.
Further, the Home has also earned an 'Accredited' status within Herts County Council, for the provision of its high standards of Dementia Care.
Services include long-term care packages, together with respite and day care, and carers have expertise in dementia care provision.
The Home is registered with the Care Quality Commission (CQC) as a residential care home and offers comprehensive facilities and a service of care developed to promote individuality, comfort, safety and well-being.
Bedrooms and lounge areas are comfortably furnished, with sensory gardens and a greenhouse, home-cooked meals and modern care technology.
The care home encourages residents to pursue an active lifestyle with a comprehensive activities schedule, which includes the Home's niche product of Montessori-based Therapies for the Elderly.
Staff are very well trained to maintain the high standards of care offered within the Home, allowing them to provide a person-centred care service to all individuals.
Owner: Manage Care Homes Ltd
Person in charge: Peter Meredith (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease
Admission Information: Private and LA placements welcomed.
Single Rooms: 44
Rooms with ensuite WC: 44
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visitors are welcome to visit 7 days a week, at their convenience.
Parking:
Full car parking facilities available onsite.
Latest Care Quality Commission* Report on Burleigh House Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.1 (maximum of 10) for Burleigh House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Burleigh House Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.639 for Burleigh House Residential Home is calculated as follows: ( (48 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.639
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.477 Points relating to the number of positive Reviews for Burleigh House Residential Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.8 Target = 0.227
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Burleigh House Residential Home has a Review Score of 8.1 (8.116) from 6 Reviews
Review submitted from a Postal Card by Jeanette E (Daughter of Resident) on Monday 15 January 2018. Relates to December 2017.
We are pleased with the level of care offered to my mum especially with the attention to detail regarding the administration of her medication.
The care home organises lots of activities which we would prefer if mum joined in with more than she appears to do.
How likely would you be to recommend Burleigh House Residential Home? Likely
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Mihir Shah, Director at Burleigh House Residential Home responded to this review on 16 Jan 2018:
Many thanks for your response, most kind of you to take the trouble to submit the form. We are pleased to see your relative has settled in well.
Review submitted from a Postal Card by Margaret H (Sister of Resident) on Monday 24 April 2017. Relates to April 2017.
The staff at Burleigh House are so very caring, attentive and very kind.
I love to visit relatives as I know they are happy and cared for.
Always ready to help in any situation, there's always plenty to do activity wise.
How likely would you be to recommend Burleigh House Residential Home? Extremely Likely
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Mihir Shah, Director at Burleigh House Residential Home responded to this review on 24 Apr 2017:
Many thanks for your kind comments. We are delighted that you are happy with the care and support we provide. Many thanks. Mihir.
Review submitted from a Postal Card by Adrian K (Son of Resident) on Wednesday 12 April 2017. Relates to April 2017.
Burleigh House Residential Home is an excellent care home. A truly family oriented home where residents are treated with care and dignity. I would not have any hesitation in recommending this home.
How likely would you be to recommend Burleigh House Residential Home? Extremely Likely
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Mihir Shah, Director at Burleigh House Residential Home responded to this review on 19 Apr 2017:
Dear Adrian. Many thanks for your kind words. It's our privilege caring for your Mother and we are delighted that you are happy with the care she is receiving. Many thanks again. Mihir.
Review submitted from a Postal Card by Jude S (Daughter of Resident) on Friday 7 April 2017. Relates to March 2017.
Absolutely fantastic place with wonderful, caring staff. We were so worried when we couldn't care for dad at home any longer but Burleigh House is great. They make all the family feel at home. I really like it, that we can visit at any time, so we can see the home as it really is.
How likely would you be to recommend Burleigh House Residential Home? Extremely Likely
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Mihir Shah, Director at Burleigh House Residential Home responded to this review on 07 Apr 2017:
Many thanks for your comments. Its been a pleasure caring for your Father and having the support of such a loving family.
Review submitted from a Website Submission by Lisa C (Daughter of Resident) on Sunday 11 December 2016. Relates to December 2016.
My mother moved here in August 2016 and has settled very well. The staff are wonderful and very skilled. I am a previous carer and the standards of the home would be what I would look for if looking for job vacancies. Nothing is too much trouble and they always contact you if they are worried or if something occurs with my mum. The food is lovely and the chefs give the residents a choice. I have started to attend residents/ family meeting which is really well run as they give you every detail of what is happening in the home. They run activities every day and sometimes take the residents out on trips. I could not have found a better place for my mum.
How likely would you be to recommend Burleigh House Residential Home? Extremely Likely
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Mihir Shah, Director at Burleigh House Residential Home responded to this review on 12 Dec 2016:
Many thanks for your kind words.
We are delighted that your Mother has settled in well and you are happy with the standard of care she is receiving.
Many thanks
Mihir Shah
(Director)
Review submitted from a Postal Card by Andrew T (Son of Resident) on Thursday 6 October 2016. Relates to September 2016.
I am of the opinion that this home delivers over and above the required levels whilst it is fair to say that my father does not "enjoy" being there he knows that he is in the best possible place with the 24-hour care etc.
How likely would you be to recommend Burleigh House Residential Home? Extremely Likely
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Care / Support
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Treated with Dignity
Food & Drink
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Mihir Shah, Director at Burleigh House Residential Home responded to this review on 06 Oct 2016:
Many thanks for your kind words, Andrew. We are delighted that your father has settled in well and that we are able to meet his needs. Regards, Mihir.
November 2013
June 2013
Recipient: Burleigh House Residential Home
Date: Thursday 13 Jun 2013
May 2013
July 2011
Recipient: Burleigh House Residential Home
Date: Sunday 31 Jul 2011
March 2011
Recipient: Burleigh House Residential Home
Date: Thursday 31 Mar 2011
There are currently no Care Home Idol entrants who have performed at Burleigh House Residential Home