Guysfield Residential Home

Willian Road, Willian, Letchworth Garden City SG6 2AB
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9.8 70 Reviews
  • Guysfield Residential Home, Letchworth Garden City
Guysfield Care Home is a Victorian building with a warm welcoming family atmosphere. The home has highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home is surrounded by beautiful rural countryside and stands within large grounds of south facing landscaped gardens, with mature trees and shrubs and large areas of terracing where residents can sit and enjoy the rural views in changing seasons.

Guysfield Care Home is part of Caring Homes, an established, family-run care company.
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Care Provided by Guysfield Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £900
  • Self-Funded Residential Dementia Care: from £995
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1095

These prices are only a guideline, please contact Guysfield Residential Home to find out the exact price for your requirements.

Contact Guysfield Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Guysfield Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emily Douglass (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (4)

Guysfield Residential Home Reviews (70)

9.8

Guysfield Residential Home has a Review Score of 9.8 (9.765) out of 10, based on 16 reviews in the last 2 years.
Over all time Guysfield Residential Home has 70 reviews.

Overall Experience
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Reviewer Connection to Guysfield Residential Home
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Review from Trevor L (Husband of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guysfield is a lovely friendly caring home with a real family feel.
All staff are well trained and residents are treated with care and dignity.
All rooms including day rooms are kept spotlessly clean. The chef is excellent and produces lovely nutritious meals which change daily and residents with
any special dietry requirements are also well catered for. Team leaders are always available to chat and discuss any changes in care plans.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time, Trevor, to leave a review for Guysfield Care Home and for your positive comments about our home and team. We are pleased to hear we're meeting your expectations as care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been shared with the team who will be delighted to hear your feedback.
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Review from Helen H (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are very helpful and supportive. My father is very happy here. We have had no concerns or issues with this home and always felt listened to.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review, Helen. We are so pleased to read your positive comments about your Father's care at Guysfield Care Home and it is lovely to hear you have no concerns and that we're meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from C B (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Guysfield to be warm and welcoming, the staff friendly and helpful, giving much-needed care and support of mum as she journeys through her dementia. She is always encouraged at difficult times, and the staff providing support and love.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave a review for Guysfield Care Home, and for your positive comments about our home. We are pleased to hear the team are meeting your expectations with regards to the care your mother is receiving. Your comments have been shared with the team who will be delighted to hear your feedback.
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Review from J R (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guysfield has always been excellent with mum's care. Lots of activities for mum to take part in, and the staff are always caring. It is so comforting to know mum is safe and so happy in her home.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care provided here at Guysfield Care Home, and it's great to hear your Mother is enjoying the activities and is happy here. Your feedback will be passed on to the team who will be delighted with your review.
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Review from Susan G (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy environment with helpful and caring staff who are supportive and communicative. My relative is very happy and contented here.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review, Susan, and for your kind words and recognition of the team at Guysfield Care Home. The care and services we deliver as a team to our residents and families is extremely important to us and it's great to hear your relative is happy with us. Your feedback will be shared with the team.
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Review from R Y (Husband of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my wife's first Christmas and the New Year at Guysfield. The attention of the staff to the residents was fantastic. We had a lovely Christmas dinner and a lovely Boxing Day. The care they show even the little things, hair, nails and entertainment is fantastic.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your wife's care at Guysfield Care Home, and it is lovely to hear you enjoyed the Christmas period. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Linda M (Wife of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I liken it to being part of one big happy family. This gives such peace of mind, something that you cannot put a price one. I have absolutely no hesitation in recommending Guysfield for anyone's loved one.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review, Linda. We are so pleased to read your positive comments about the team here at Guysfield, and it's great to hear you'd have no trouble recommending us. Your feedback will be passed on to the team who will be delighted with your review.
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Review from Angela B (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are amazing. They look after my mum so well. They always have time for the relatives as well. We are more than pleased.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review, Angela. We are so pleased to read your positive comments about the team here at Guysfield, and it's great to read how happy you are with the care we're delivering. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Sophia T (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home, my mother has been a resident for 4 years and is very happy here. Staff are both kind & respectful & they are very aware of all the residents individual needs.We, and our mother are kept updated about any changes & participate in care planning. In my professional life I experienced
many care homes & this is certainly the best I have ever visited.
Reply from Edwin Cabagui, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review, Sophia. We are so pleased to read your positive comments about your mother's care at Guysfield, and it is lovely to hear how happy she is with us. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Linda M (Wife of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guysfield is an exceptional care home, with highly professional and empathetic staff, as well as taking great care of my husband, they've wrapped their arms around me. I liken it to being part of one big happy family. This gives such peace of mind, something that you cannot put a price one. I have absolutely
no hesitation in recommending Guysfield for anyone's loved one.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Guysfield Residential Care Home, and it is lovely to hear you wouldn't hesitate in recommending us to others. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Wendy H (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Guysfield Residential Home since October 2024. She came to the home for respite for my dad but unfortunately, he passed away 24 hours later. My family and I cannot express how wonderful the staff there were to my mum and ourselves. I visit Mum 2-4 times a week and I am
always welcomed with a smile. Mum is always dressed so smartly. The staff are amazing and her room is always clean and immaculate.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review, Wendy. We are very sorry for your loss and we're glad we were able to help your mum and family through such a difficult time. We are so pleased to read your positive comments about your mum's care at Guysfield Residential Care Home and that our team are meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from K R (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Guysfield Residential Home enough, from the assessment and admission to the carers who are amazing. Everyone has been so helpful during the transition, which helped my mum settle, especially when we had other family issues. It's so lovely to know that my mum is being looked after and
is beginning to make friends as she is being encouraged to join in, which she never used to. So thanks to them!
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care and that the team have helped with the transition of moving into Guysfield. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Wendy S (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Guysfield since April 2022. It was a very hard decision for us to do as my dad could no longer care for her needs. I cannot praise Guysfield highly enough. It has changed all of our lives for the better. All of the staff there are lovely and it's a relief to know that my mum is cared
for so well - thank you.
Reply from Emily Douglass, Guysfield Manager at Guysfield Residential HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. It is lovely to hear she is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from Raymond C (Husband of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very helpful nothing is too much trouble and carried out in a friendly manner. I personally think it has to do with an excellent team leader who puts in 100% of everything she is involved with. All the staff get on with one another.
Reply from Emily Douglass, Guysfield Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families are extremely important to us, and its lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from Jennifer M (Daughter-in-law of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for looking after my mum-in-law during the years she was with you, but especially her final days. I saw the flowers and chocolate-themed treats you bought her (her favourites), and it was wonderful to see how much you'd done to make her feel loved, special and cared for when she was very unwell.
Again, thank you. I felt the love from you and your team every time I walked into the home, and you were so kind, compassionate and thoughtful - not just to my mum-in-law, but to us as a family.
It's been a huge comfort to my husband to see how well she was loved at Guysfield, and having her die there was what she - and we - wanted. I can't thank you enough for making that happen for us. I know it was a challenge, but one you went out of your way to rise to. My mum-in-law was in a couple of care situations before she came to you, and Guysfield was so much better. Having spent more hours there recently it's clear how incredible your team are, and what a wonderful job they do.
Reply from Emily Douglass, Guysfield Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. We are sorry for your loss. Your feedback will be shared with the team.
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Review from Karen C (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been and continue to be delighted by the care my mother receives at Guysfield. It has a lovely ambience, very caring staff and lots going on. Mum has been more relaxed and much happier since being there and enjoys all the activities on offer. The setting and gardens are beautiful! Overall...
a quality residential home with an upbeat atmosphere.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother's care at Guysfield and it is lovely to hear she is enjoying all of what the home offers. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Jennifer B (Wife of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home seems clean and warm. Food is good, had lunch one day with him. It was lunch so not normal meal - pasta in tomato sauce followed by sponge and custard. Staff are very warm and friendly.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for leaving a review. Your words of kindness are very much appreciated. All comments will be passed on to the team.
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Review from Peter S (Brother-in-law of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister-in-law has, as usual, received an excellent standard of care. Recent changes to the type of meals and the timing thereof has been very beneficial to her.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your sister-in-law’s care at Guysfield Residential Home and it is lovely to hear she has enjoyed the recent changes to the type of meals that are offered. Your feedback will be passed on to the team.
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Review from Rose T (Granddaughter of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been at Guysfield for two years, the team have been wonderful throughout this time. They have been particularly good at supporting her mental health and wellbeing and she now considers a lot of the team as family. They are very supportive of us as a family and always welcoming.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to hear your grandmother considers a lot of the team as family. Your feedback will be shared with the team.
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Review from R K (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care Mum receives. She is being looked after extremely well.
Reply from Emily Douglass, Home Manager at Guysfield Residential HomeThank you for taking the time to leave us a review. We are pleased to read your positive comments about your mum’s care at Guysfield Residential Home and your feedback will be passed on to the team.
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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Guysfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Guysfield Residential Home is calculated as follows: ( (168 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 192 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Guysfield Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (4)

Emily

Emily Douglass

Job Title: Home Manager Joined: 2017

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

Natalie

Natalie Upton

Job Title: Deputy Manager Joined: 2017

I've been working for Caring Homes at Guysfield for over 6 years now. The Home has helped me progress my career where I started as a carer and worked my way up through the career ladder. I'm also a Safeguarding Champion and trainer.

Elliot

Elliot Hall

Job Title: Site Maintenance Officer Joined: 2020

I started at Guysfield Residential Home over 3 years ago as a Housekeeper and worked hard to be promoted to Head Housekeeper, before securing my role as a Site Maintenance Officer. I love interacting with our residents and leading the team to ensure Guysfield is safe and as homely as possible.

Elaine

Elaine Johnson

Job Title: Home Administrator Joined: 2017

I've worked at Guysfield since 2017 and play a crucial part in the team as the home administrator. I strive for good customer service to the residents and relatives and will go above and beyond to ensure everything is completed to a high standard. One of my favourite things about working at Guysfield is spending time with the team, residents and relatives.

Frequently Asked Questions about Guysfield Residential Home

What types of Care is Guysfield Residential Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Guysfield Residential Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Guysfield Residential Home?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Guysfield Residential Home to the centre of Letchworth Garden City?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Guysfield Residential Home to verify any information. View our terms and conditions. Guysfield Residential Home has an Enhanced Service - more info.