Willowthorpe, Ware, Hertfordshire
Willowthorpe, Ware, Hertfordshire
Willowthorpe, Ware, Hertfordshire

Purpose built to cater for residents' specific needs, Willowthorpe opened in April 2005. The home is situated in the charming Hertfordshire town of Stanstead Abbotts. With picturesque riverside views, Willowthorpe attracts an array of wildlife as well as narrowboats mooring at the home.

Willowthorpe pride themselves on providing the very latest facilities and the highest standards in person centred care.

All rooms at Willowthorpe are single en-suite with shower facilities, and are decorated to a very high specification and may be personalised.

Willowthorpe offers two levels of care within different areas of the home. A 32-bed residential care environment caters for the more physically active resident, offering easy access to spacious grounds. The dementia care courtyard environment is designed to meet the specific needs of older people who have dementia related needs. This area provides a safe and secure space, offering residents freedom to move around its walk ways.

Willowthorpe offers residents a choice of period style lounges and dining areas, together with a sunny, riverside garden terrace and courtyard. The beautifully kept grounds at Willowthorpe offer views along the river, with easy access pathways for outdoor activities.

Willowthorpe offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Group: B&M Care Ltd

Person in charge: Nicola Mead (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Comprehensive Pre Admission Assessment/Life Histories. Ages 65+.

Single Rooms: 56

Rooms with ensuite WC: 56

Weekly Charges Guide: Personal Care Single from £900 (These prices are only a guideline, please contact Willowthorpe to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willowthorpe: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Willowthorpe has a Review Score of 9 (9.015)

The Review Score of 9 (maximum of 10) for Willowthorpe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Willowthorpe in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Willowthorpe is calculated as follows: ( (40 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.446 Points relating to the number of positive Reviews for Willowthorpe is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.2 Target = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowthorpe?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowthorpe

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1

My friend said he was very content here, this was two weeks after he protested he didn't want to go into a home.
I have managed several elderly relatives and friends through care homes. I really didn't think places like Willowthorpe existed. Even compared to the best of the other I know Willowthorpe is head and shoulders above. From the moment you walk in the smell, decor, food and the atmosphere you feel you are part of a happy team that really care about their customers.
Others homes ban you at meal times and bedtimes Willowthorpe not only welcome you, feed you excellent home cooked food, but encourages you to help with the care. If I end up at Willowthorpe I would be very happy.

How likely would you be to recommend Willowthorpe? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My cousin lived at Willowthorpe from January 2015 until her death on 21st September 2017. She was happy and well cared for during that time. The staff were kind and caring. The care home was clean warm and comfortable. There were plenty of activities for her to take part in. We are very grateful to the staff at Willowthorpe for making the last years of my cousin's life as happy and entertained.

How likely would you be to recommend Willowthorpe? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have resided here for approximately eight months but have had many respite periods here. My husband was here with dementia and I visited him twice a week. The staff were very kind to him but sadly he died three years ago. I was living on my own and feeling that I was not capable of doing jobs there. I became a resident here and I do not regret it.
Nobody is perfect but the staff here are excellent (when they are all present!)
My room is very pleasant with a lovely view of the garden and the boatyard. I have no complaints worth mentioning!

How likely would you be to recommend Willowthorpe? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Satisfactory and efficient.

How likely would you be to recommend Willowthorpe? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Safety / Security: Good

A lovely village location, set in lovely gardens on the banks of the River Lee, always something to look at the river.
Many activities and trips organised, staff are very friendly and helpful.
Regular review meetings with suggestions to improvements to care plans.
Great interaction between family, residents and staff.

How likely would you be to recommend Willowthorpe? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Willowthorpe provided loving and attentive care to my mother throughout her time there and gave us great support during her final illness. The staff recognise that residents have different needs and they respected my mother's desire for privacy, whilst encouraging her to join other residents for some meals. My mother particularly loved the garden and watching life on the river.

How likely would you be to recommend Willowthorpe? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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