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Willowthorpe Care Home

High Street, Stanstead Abbotts, Ware, Hertfordshire SG12 8AS
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Willowthorpe Care Home, Ware
Willowthorpe Care Home, Ware
Willowthorpe Care Home, Ware

Purpose built to cater for residents' specific needs, Willowthorpe opened in April 2005. The home is situated in the charming Hertfordshire town of Stanstead Abbotts. With picturesque riverside views, Willowthorpe attracts an array of wildlife as well as narrowboats mooring at the home.

Willowthorpe pride themselves on providing the very latest facilities and the highest standards in person centred care.

All rooms at Willowthorpe are single en-suite with shower facilities, and are...  

Care Provided by Willowthorpe Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,450
Residential Dementia CareFrom £1,550From £1,550

Contact Willowthorpe Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Edwards (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (56)
  • Single Rooms with ensuite Wet Room (53)

Willowthorpe Care Home Reviews (36)

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9.5

Willowthorpe Care Home has a Review Score of 9.5 (9.459) out of 10, based on 11 reviews in the last 2 years. Over all time Willowthorpe Care Home has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Kay M (Daughter of Resident) published on 8 February 2022 Submitted via Website
Overall Experience
My father entered Willowthorpe for respite but, eventually, this became permanent as he settled in quickly and enjoyed the company of others making friends easily with both staff and residents. He loved the singalongs and listening to the other residents' life stories.

The staff gave exceptional care for my father especially whilst he underwent chemotherapy allowing me to visit on a regular basis during this difficult time. The Team Leader was so helpful with her advice and would take time out of her busy day to listen to us. This took the stress away from the family having to do anything other than enjoy our visiting time with Dad. During his final days, we cannot thank the management enough for allowing us the extended time we could spend with Dad. We will be forever grateful knowing that he was well cared for, safe and happy.

Reply from Lisa Edwards, Home Manager at Willowthorpe Care Home

Thank you for your kind words. Dad was a character and missed by us all.

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Review from Helen S (Daughter of Resident) published on 4 February 2022 Submitted via Website
Overall Experience
Being met with the shock of a mum needing to move into care is never easy. Having viewed other homes I was in pieces with guilt and anxiety.
The minute we arrived at Willowthorpe and met the staff all our fears evaporated.

My Mum is happy, enjoys the food, has a lovely dual aspect room, looking over the river. Delightful surroundings and excellent care. The shining factor here though is the staff. Being met with a smile, despite restrictions, knowing you can ring and ask questions, regular updates by email, a private Facebook group so you can see regular updates, all outstanding. The Engagement Lead is outstanding, all staff show enthusiasm, care and bring joy. If I had to spend my final days somewhere I would choose Willowthorpe for myself and I think that says everything. A proper home from home.

Reply from Lisa Edwards, Home Manager at Willowthorpe Care Home

Thank you for your lovely review. It is a pleasure caring for your mum.

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Review from John W (Son of Resident) published on 5 February 2021 Submitted via Website
Overall Experience

We wanted to say "thank you" to all staff for their continued excellent care of our mothers. The home is a safe environment with forward-thinking and planning at every stage and usually in advance of government guidelines. Entertainment and needs are met by caring and loving staff and we feel very lucky to be part of the" Willowthorpe family". The home and grounds are beautifully maintained and cleaned making it a home from home for everyone. Communication is top-notch, nothing is too much trouble and even head offices updates are gratefully received in these difficult times. So thank you all, we appreciate you all.

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Review from Tony C (Son of Resident) published on 5 February 2021 Submitted via Website
Overall Experience

My 94-year-old mother will have been a resident at Willowthorpe for 2 years in March 2021. January 2021 has been a particularly difficult month for my Mum, but, with all the care, help and support from the members of staff at Willowthorpe, from management down to the cleaning staff, her pain and discomfort has been made more bearable and with changes to her daily care, my Mum's needs are being fully met. My Mum has more obstacles to negotiate going forward and I know that I can rely on the Willowthorpe staff to be there for her every step of the way. I don’t know what I would do without your continued support and communication/website etc in these unprecedented times we find ourselves in. Thank you again one and all.

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Review from J G (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card
Overall Experience

I have only experienced friendly and caring work being carried out by all staff. I certainly would recommend Willowthorpe to anyone looking for a home. Everyone in the home does their very best for the welfare of all residents. I cannot stress enough how glad I am to have found Willowthorpe for a care home for my mother. I know she is looked after and happy, so a big thank you to everyone.

Reply from Nicola Mead, Manager at Willowthorpe Care Home

Thank you for your very positive review and kind words.

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Review from S W (Friend of Resident) published on 30 January 2020 Submitted via Postal Card
Overall Experience

I visit a friend every 3-4 weeks for the past two and a half years. The staff always make us very welcome.

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Review from D S (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card
Overall Experience

I am very happy with the care my mother is receiving at Willowshorpe and that her needs are being met. All the staff are wonderful. They are caring, kind and patient, nothing is too much trouble. We are also pleased with their relationship with us, always making us feel so welcome and keeping us informed. We would have no hesitation in recommending Willowthorpe.

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Review from Margaret W (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

The greatest asset this care home has (aside from a beautiful riverside setting) is its staff. I can truly say these lovely people really "care", they look after the residents with real heart and as individuals - taking time to interact despite being so very busy. I would recommend Willowthorpe without hesitation.

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Review from S W (Son of Resident) published on 6 July 2018 Submitted via Postal Card
Overall Experience
Excellent standard of care throughout mum's stay.
I live some distance from Willowthorpe but I was always kept well informed on mum's health and general wellbeing.

Thank you.

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Review from Andrew C (Son of Resident) published on 25 June 2018 Submitted via Postal Card
Overall Experience
My Dad was a resident for 6 years and was always well treated and looked after.
Willowthorpe is how a home should be run.

Thank you.

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Review from Neil S (Friend of Resident) published on 23 November 2017 Submitted via Postal Card
Overall Experience
My friend said he was very content here, this was two weeks after he protested he didn't want to go into a home.
I have managed several elderly relatives and friends through care homes. I really didn't think places like Willowthorpe existed. Even compared to the best of the other I know Willowthorpe is head and shoulders above. From the moment you walk in the smell, decor, food and the atmosphere you feel you are part of a happy team that really care about their customers.

Others homes ban you at meal times and bedtimes Willowthorpe not only welcome you, feed you excellent home cooked food, but encourages you to help with the care. If I end up at Willowthorpe I would be very happy.

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Review from Stephen S (Cousin of Resident) published on 30 October 2017 Submitted via Postal Card
Overall Experience

My cousin lived at Willowthorpe from January 2015 until her death on 21st September 2017. She was happy and well cared for during that time. The staff were kind and caring. The care home was clean warm and comfortable. There were plenty of activities for her to take part in. We are very grateful to the staff at Willowthorpe for making the last years of my cousin's life as happy and entertained.

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Review from Patricia A (Resident / Service User) published on 28 August 2017 Submitted via Postal Card
Overall Experience
I have resided here for approximately eight months but have had many respite periods here. My husband was here with dementia and I visited him twice a week. The staff were very kind to him but sadly he died three years ago. I was living on my own and feeling that I was not capable of doing jobs there. I became a resident here and I do not regret it.
Nobody is perfect but the staff here are excellent (when they are all present!)

My room is very pleasant with a lovely view of the garden and the boatyard. I have no complaints worth mentioning!

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Review from D W (Resident / Service User) published on 26 June 2017 Submitted via Postal Card
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Satisfactory and efficient.

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Review from V M (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card
Overall Experience
A lovely village location, set in lovely gardens on the banks of the River Lee, always something to look at the river.
Many activities and trips organised, staff are very friendly and helpful.
Regular review meetings with suggestions to improvements to care plans.

Great interaction between family, residents and staff.

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Review from Pauline W (Daughter of Resident) published on 19 October 2016 Submitted via Website
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Willowthorpe provided loving and attentive care to my mother throughout her time there and gave us great support during her final illness. The staff recognise that residents have different needs and they respected my mother's desire for privacy, whilst encouraging her to join other residents for some meals. My mother particularly loved the garden and watching life on the river.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

No Vacancies

Posted: 17 August 2026

Private Residential and Dementia Care

News (0) & Events (0)

News

There are no news items for Willowthorpe Care Home.

Upcoming Events

There are no upcoming events for Willowthorpe Care Home.

Awards / Recognitions (3)

  • 28 Feb 2019Recipient: B&M Care Ltd
  • 01 Feb 2018Recipient: B&M Care Ltd
  • 01 Apr 2017Recipient: B&M Care Ltd

Accreditations

There are no accreditations posted yet for Willowthorpe Care Home.

Meet the Team (1)

Lisa Edwards
Lisa EdwardsJob Title:Home Manager

I have worked in the care environment for over 25 years and can think of no better environment to be in. Over this time, I have strived to improve and hone my skills and qualifications. B&M Care not only want the best for their residents but also want this for their staff which is what attracted me to work with them and joined The Chadwick.

Working alongside a great team, we endeavour to promote and encourage independence and confidence whilst ensuring a social environment and engaging activities to develop a community within the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowthorpe Care Home to verify any information. View our terms and conditions. Willowthorpe Care Home has an Enhanced Service -more info.