Newgrange Residential Care Home

Cadmore Lane, Cheshunt, Waltham Cross EN8 9JX
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10 39 Reviews
  • Newgrange Residential Care Home, Waltham Cross
The team at Newgrange are all working together to create a happy and caring environment. They aim to build a home which they are proud of, and where they would choose to place their own relatives.

Residents' wellbeing is at the centre of all of decision making. Newgrange are a small care home, with only 37 bedrooms, which means their understanding of residents' needs and wishes is entirely personalised.

They can support individual's living with:

Dementia • Parkinson's Disease • Diabetes • Respite Care • End of Life

Newgrange have a team of 46 brilliant staff & do not have the need to call on agency. There are conversations, laughter and joy amongst residents and carers, and the long-standing team show genuine, nurturing care.

All the bedrooms have high quality furniture and soft furnishings with en-suite wet rooms. There is also a lounge, dining area, conservatory, cinema room & two quiet rooms.

The home had input for the design of the gardens from the Lottery Fund and the Paradise Wildlife Park, making it possible to have a diverse & stimulating outdoor environment.

There are extensive well being and social activities which help to stimulate and entertain, as well as monthly bus trips for the residents to garden centres and pub lunches.

Residents can enjoy fresh cooked wholesome food by chefs with choices at every meal.

Personalised care plans are followed that put the resident first.

The home also benefits from visits from a Chiropodist, Hairdresser & Masseur.

Newgrange are committed to ensuring they are leaders in dementia care. They have added many features such as signage and improved lighting for the well-being of residents living with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

Fees vary depending on individual care needs and include 24/7 care, accommodation , food laundry and activity Program

These prices are only a guideline, please contact Newgrange Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Newgrange of Cheshunt Ltd

Person in charge

  • Alison Wood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome at any time

Parking

  • Ample off road parking on-site

Newgrange Residential Care Home Reviews (39)

10

Newgrange Residential Care Home has a Review Score of 10 (9.966) out of 10, based on 17 reviews in the last 2 years.
Over all time Newgrange Residential Care Home has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Newgrange Residential Care Home
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Total of 39, showing 1-20
Review from Susan B (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Newgrange since July 2019 and the level of care, compassion, love has not changed from day one. All staff from the Managers to the cleaners are so wonderful and are not only there for Mum but for myself as well. Mum did not have much mobility but was able to join in with
all the activities - sadly she took to bed in 2021 with dementia and there she has remained. The level of care Mum needs has obviously increased and all staff are so considerate of her dignity and always come into her room with a smile and stay for a chat even though Mum is no longer aware, no conversation, or recognises myself. Her personal hygiene is second to none and she always looks clean and fresh. Mum has to be risk fed due to swallowing/choking issues and whichever carer feeds her, takes so much time and care and are so tender with her. I am so grateful to all staff for the last 6 years of care to Mum - they are our earth angels and Mum is in very good kind hands - Thank you x
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you very much for your time in reviewing our service. Your comments have been shared with our staff, who always strive to give of their best

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Review from S R (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we walked in we felt a warm friendly atmosphere. I spoke to family members of other residents who all said how happy they were with their loved ones care & their loved ones were happy at Newgrange.
My mum has been here since June 2025 & she is happier & brighter than when she was at home.
She has Alzheimer's & although she isn't always sure of where she is, she constantly asks me if she can stay another night. Mum joins in with a range of activities & is constantly monitored & checked up on, I receive updates when needed.
I love that we can visit whenever we like & also take mum out if she needs an appt or change of scenery.
The staff are friendly, attentive & encouraging, my mum has her dignity, makes her own choices & is always well presented. I wouldn't want anyone else looking after my mum.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you for your positive review, which is greatly appreciated by our staff.

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Review from Bernadette S (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only here a couple of months before she sadly passed but the care she received was amazing. The staff were all so ultra friendly, caring, compassionate and sensitive. It was like they knew Mum for years and always treated her with the utmost respect. They also enquired after our wellbeing
and made sure we were well looked after during Mum's last day as they were so kind and thoughtful. Thank you to everyone at Newgrange.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

We are all very grateful for your kind comments. Take care

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Review from Vivienne S (Wife of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The hardest thing I've ever had to deal with ever. I have been kindly and patiently supported. The staff here are truly wonderful. I know i have the best care for my treasured husband. Standards are high...pride in work in caring for residents. Every staff member contributes with care and compassion.
Beautifully clean.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Many Thanks for taking the time to review. This is so important for us. I will look at your comments and scores and use this information to ever improve our service.

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Review from Trevor C (Son-in-law of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law (103 years old) has been at Newgrange Care Home for almost 4 years. She is very happy there and is cared for excellently. Her room is lovely, nice and airy and clean. She always looks immaculate, has a shower every day, and dressed nicely. All the carers go above and beyond their duty.
The home always looks lovely and clean.
Her meals are amazing, five stars to the kitchen staff. Entertainment is brilliant.
All the carer's are excellent, my wife and I are very happy with everything at Newgrange. Happy mother, happy us!
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you for reviewing our service positively, all reviews are very useful in our constant quest to improve our standards.

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Review from L M (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are caring, good communal spirit amongst residents. Excellent choice of food alongside the daily menus. Regular armchair activities, encouraging residents to join in. Any concerns always welcomed with regular reviews carried out on residents well being .
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Many Thanks for reviewing our service.This assists us in always improving our service.

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Review from M F (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
New Grange is a lovely well run care home.
Spotlessly clean and both the building and garden is very well maintained.
The staff are caring, considerate and very understanding.
Yesterday I attended the Summer Party, organised by the staff. There was live music, dancing, decorations, plenty of
food and drink.
All the families were invited to attend too.
All the residents were included in the fun!
The attention to detail was so lovely. It made for a very special afternoon.
The staff are friendly and I feel they know my Dad and understand his behaviours and needs.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Many thanks for taking the time to send a review for our home.I have shared with the staff who are always so pleased to receive feedback.We shall continue to do all things possible to improve our standards.

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Review from Paula B (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad came to Newgrange in December 2024 and he loves being here he call it home. He could not be more cared for and looked after. Every member of staff from the managers to the cleaners they are truly amazing two members of staff are so kind knowing my dad is cared for and looked after and happy is
a blessing even when he had a few weeks in hospital they called me to see how he was and when he returned had the loveliest welcome from all the staff.
Thank you Newgrange you are all amazing xx
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

It was lovely to receive your review of Newgrange. We all work very hard to meet the highest standards of care and it is so refreshing to hear good feedback. Always let us know if we can improve anything.

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Review from George W (Son of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Newgrange since December 2023 and has improved significantly as the months have gone by.well looked after by all staff,staff always willing to help if they can. The only thing i would like to see would be more toilets on the ground floor.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for your review. I will share with the staff, and this means a lot to them. You and I have discussed the WCs on the for use ground floor.

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Review from Tracy M (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum resided at Newgrange for just 6.5 weeks before she sadly passed away after a long battle with Alzheimer's. Her care at Newgrange exceeded all expectations. The love and care shown to her were exemplary and nothing was too much trouble. This support and care was shown to the family too and
was much appreciated particularly as Mum started to fail. The home is beautifully appointed, bright and clean and very homely. The bedrooms are lovely with matching furniture and en suite bathrooms. Every single person we met, from managers, care staff, cooks and cleaners was so polite and friendly and had genuine care and concern for Mum and the family. We thank them all from the bottom of our hearts.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Wow, thank you for the kind words that you said about the home, it brought a tear to my eye reading them. Much appreciated!

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Review from L P (Grandson of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care and compassion is of the highest level and can not be faulted, nothing is too much trouble. Visiting family members are treated with the same level of care and thoughtfulness too. The premises are secure and immaculately clean. The staff are so polite and at the top of their chosen
profession.
I could not ask for a better place for my Nan to be cared for and know that the family have chosen the right place for Nan and that is so comforting and dispels any worries when you leave when time to go home.
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Review from Anthony B (Son-in-law of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities are excellent.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your kind review of our home.
We will share this with our team, it is always much appreciated to get positive feedback.

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Review from D L (Respite Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been happy living here. I have been here just over a year and I feel I have been lucky. I am happy because it is free going, I please myself and have my own routine. The staff are pleasant and easy to get along with. They really care for me.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you, you make our home a special place to be with your energy and positivity.

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Review from Janice R (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care, all the carers are very nice and friendly towards my mum. She is always clean whenever I visit her and looks well-kept. The staff always keep me up to date as to how her well-being is and what is going on with her.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for the review, to constantly improve people's everyday lives makes our team very happy.

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Review from Anna R (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Newgrange team is excellent. Mother has settled in very well and has responded to the caring and dedicated nurses and support team, who have been attentive to all her individual needs, even her food likes and dislikes. She particularly loves music and it has been lovely to see her
engaging in musical entertainment provided there. I feel a safe environment is prioritised at all times at Newgrange. High standards of cleanliness are also evident throughout.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

It is always good to have feedback, thank you for taking the time to write. Any feedback helps us to continuously improve our service.

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Review from W A (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my sister chose this care home for our father after an extension search nearly two years ago. There is no stone unturned for any resident, all staff are always kind, helpful and caring. Each resident has immaculately washed and ironed clothes every day, rooms cleaned daily, food is catered
for everyone’s needs and fab entertainment. Simply the best.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

What a lovely review. Thank you so much for the feedback, it brought a tear to my eye, we will print this off to show to our team!

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Review from Ruth K (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at this exceptional care home for 18 months now. I am so pleased that we found the perfect home for his needs.
All staff and management are dedicated and passionate about providing personalised care to each of their residents.
It is a small home where the carers get to
know each resident’s individual needs and can cater for them accordingly.
This home is immaculately clean, the food is nutritious and varied and Dad always looks well dressed and happy. There are various activities provided each day.
I cannot praise highly enough each and every one of the friendly, caring and understanding staff at Newgrange. I am so grateful for all they do for Dad every day.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your kind words, your father is a pleasure to spend time with and care for.

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Review from N B (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff take great care of the residents. The activities are varied to keep them interested and to help with their dementia care. The resident seems happy and content which is the main priority for older persons.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your glowing review, much appreciated. I will share it with the team. Take care,

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Review from Hilary L (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the care of our Father very good. The home is always clean. Our father's clothes are clean daily. His dietary needs are met. His hair and nails and skin are all well looked after. He is involved in lots of activities and enjoys the entertainment provided. The staff always know
how he is and any concerns will communicate them to me and my sister. I have and will recommend this home to anyone.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your lovely review, so much appreciated. We will share with the team.

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Review from Chris W (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home provides excellent care for my mum and I can’t thank them enough for what they do, always helpful with enquires and I can see a lot of care and effort goes into how my mum is cared for, I would recommend them as my mum has now been cared for, for over 2 years and even through Covid, the
home ensured we could see my mum.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to review.
It supports the team so much.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Newgrange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for Newgrange Residential Care Home is calculated as follows: ( (197 Excellents x 5) + (7 Goods x 4) ) ÷ 204 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newgrange Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (8)

Alison

Alison Wood

Job Title: Manager Joined: 1984

Alison helped set up Old Grange in 1984 and assisted in the establishment of Newgrange in 2002. Alison is passionate about creating the best possible environment for older people and enabling them to live their lives as normally as possible.


As registered manager she has overall responsibility for the running of the home and manages the care team to make sure they give their best at all times.

Lynda

Lynda Beckett

Job Title: Deputy Manager Joined: 1988

Lynda has worked at Newgrange and its predecessor for 20 years. Lynda is the key Duty Manager in respect of care and ensures a full and active agenda. She praises and encourages the homely atmosphere and the closeness of staff and residents which creates a really happy relaxed environment. Lynda also looks after staff rotas.

Angela

Angela Luciano

Job Title: Team Leader Joined: 2018

Angela is a native Italian speaker, so is able to converse well with our Italian residents. She has been an integral part of our team for the past 5 years. She is an outstanding carer and always puts the interests of the resident first.

Charlie

Charlie Terry

Job Title: Manager Joined: 2019

Charlie is medication lead and deals with residents, their families and Next of Kin in the care Planning of our residents

Maria

Maria Defoe

Job Title: Floor Manager Joined: 2002

Maria has been with the company since 2002. Maria is passionate about delivering high-quality care to our residents and leads by example. She is fluent in Italian and speaks Spanish. She is our coach for End of Life Care, she promotes dignity and respect and shows compassion to our resident’s families.

Sheila

Sheila Nyanzu

Job Title: Healthcare Assistant Joined: 2019

Sheila has been at Newgrange since 2019, she is one of our Night Care Assistants. She has a warm, bubbly personality which the residents connect well with.

Lucy

Lucy Montouri

Job Title: Housekeeper Joined: 1998

Lucy and team ensure the home is spotless and welcoming. Whether it's a bedroom, a bathroom or the living areas everywhere is fresh and ready.

Stacie

Stacie Wingrove

Job Title: Chef/Kitchen assistant Joined: 2018

Stacey believes fresh, home cooked food is the best and that good nutrition is crucial for care residents. Mealtimes are one of the highlights of the day.

Frequently Asked Questions about Newgrange Residential Care Home

What types of Care is Newgrange Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Newgrange Residential Care Home have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Newgrange Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newgrange Residential Care Home to the centre of Waltham Cross?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newgrange Residential Care Home to verify any information. View our terms and conditions. Newgrange Residential Care Home has an Enhanced Service - more info.