Newgrange Residential Care Home

Cadmore Lane, Cheshunt, Waltham Cross EN8 9JX
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9.9 45 Reviews
  • Newgrange Residential Care Home, Waltham Cross
The team at Newgrange are all working together to create a happy and caring environment. They aim to build a home which they are proud of, and where they would choose to place their own relatives.

Residents' wellbeing is at the centre of all of decision making. Newgrange are a small care home, with only 37 bedrooms, which means their understanding of residents' needs and wishes is entirely personalised.

They can support individual's living with:

Dementia • Parkinson's Disease • Diabetes • Respite Care • End of Life

Newgrange have a team of 46 brilliant staff & do not have the need to call on agency. There are conversations, laughter and joy amongst residents and carers, and the long-standing team show genuine, nurturing care.

All the bedrooms have high quality furniture and soft furnishings with en-suite wet rooms. There is also a lounge, dining area, conservatory, cinema room & two quiet rooms.

The home had input for the design of the gardens from the Lottery Fund and the Paradise Wildlife Park, making it possible to have a diverse & stimulating outdoor environment.

There are extensive well being and social activities which help to stimulate and entertain, as well as monthly bus trips for the residents to garden centres and pub lunches.

Residents can enjoy fresh cooked wholesome food by chefs with choices at every meal.

Personalised care plans are followed that put the resident first.

The home also benefits from visits from a Chiropodist, Hairdresser & Masseur.

Newgrange are committed to ensuring they are leaders in dementia care. They have added many features such as signage and improved lighting for the well-being of residents living with dementia.
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Care Provided by Newgrange Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

Fees vary depending on individual care needs and include 24/7 care, accommodation , food laundry and activity Program

These prices are only a guideline, please contact Newgrange Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Newgrange of Cheshunt Ltd

Person in Charge

  • Alison Wood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome at any time

Parking

  • Ample off road parking on-site

Newgrange Residential Care Home Reviews (45)

9.9

Newgrange Residential Care Home has a Review Score of 9.9 (9.946) out of 10, based on 23 reviews in the last 2 years.
Over all time Newgrange Residential Care Home has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Newgrange Residential Care Home
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Review from Anna R (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Newgrange team is excellent. Mother has settled in very well and has responded to the caring and dedicated nurses and support team, who have been attentive to all her individual needs, even her food likes and dislikes. She particularly loves music and it has been lovely to see her
engaging in musical entertainment provided there. I feel a safe environment is prioritised at all times at Newgrange. High standards of cleanliness are also evident throughout.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home
It is always good to have feedback, thank you for taking the time to write. Any feedback helps us to continuously improve our service.
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Review from W A (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my sister chose this care home for our father after an extension search nearly two years ago. There is no stone unturned for any resident, all staff are always kind, helpful and caring. Each resident has immaculately washed and ironed clothes every day, rooms cleaned daily, food is catered
for everyone’s needs and fab entertainment. Simply the best.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home
What a lovely review. Thank you so much for the feedback, it brought a tear to my eye, we will print this off to show to our team!
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Review from Ruth K (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at this exceptional care home for 18 months now. I am so pleased that we found the perfect home for his needs.
All staff and management are dedicated and passionate about providing personalised care to each of their residents.
It is a small home where the carers get to
know each resident’s individual needs and can cater for them accordingly.
This home is immaculately clean, the food is nutritious and varied and Dad always looks well dressed and happy. There are various activities provided each day.
I cannot praise highly enough each and every one of the friendly, caring and understanding staff at Newgrange. I am so grateful for all they do for Dad every day.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home
Thank you for your kind words, your father is a pleasure to spend time with and care for.
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Review from N B (Granddaughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff take great care of the residents. The activities are varied to keep them interested and to help with their dementia care. The resident seems happy and content which is the main priority for older persons.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home
Thank you for your glowing review, much appreciated. I will share it with the team. Take care,
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Review from Hilary L (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the care of our Father very good. The home is always clean. Our father's clothes are clean daily. His dietary needs are met. His hair and nails and skin are all well looked after. He is involved in lots of activities and enjoys the entertainment provided. The staff always know
how he is and any concerns will communicate them to me and my sister. I have and will recommend this home to anyone.
Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home
Thank you for your lovely review, so much appreciated. We will share with the team.
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Review from Chris W (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home provides excellent care for my mum and I can’t thank them enough for what they do, always helpful with enquires and I can see a lot of care and effort goes into how my mum is cared for, I would recommend them as my mum has now been cared for, for over 2 years and even through Covid, the
home ensured we could see my mum.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you so much for taking the time to review.
It supports the team so much.
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Review from Claire A (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the care home since 2019 I visited a lot of care homes but as soon as I walked into this one I knew it was the one for my dad. Everything was new then and clean and has all the latest equipment and up to date. All the staff are lovely and take really good care of him and my dad says
the same. He also really enjoys the activities they put on there such as quizzes, indoor bowling and also the singers that come in. The staff always encourage my dad to join in and he always gets up to have a little dance.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you for your kind comments, which mean a lot to the Newgrange team
Kindest regards.
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Review from S T (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for a year. She is content here. The staff are always on hand to offer help and go over and above for the residents. The entertainment provided is great. My mum enjoys all the extra activities. What a splendid effort from everyone regarding the jubilee party. Had an enjoyable
afternoon watching everyone enjoying themselves. Keep up the good work.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you so much for taking the time to review our home.
It is good for the staff to receive such lovely comments.
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Review from E B (Son of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is coming up for 3 years residential care in the home and she has nothing but praise for how she is treated and looked after. If Mum is happy, we are happy. We have no concerns over her care and well-being.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you very much for taking the time to provide your comments. I shall share with our team of dedicated care staff.
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Review from Susan P (Daughter of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased and happy with the care Mum received and has received since she has been in New Grange. Before Covid hit, we had regular access to all areas of the home and could not have been more pleased with everything. Mum had been quite poorly recently and the care given to her by the staff
could not have been more reassuring and kind.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you so much for taking the time to write a review for Newgrange.
We are all very proud of our home and our support of all of our residents. It is meaningful when we hear that our work is…read more
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Review from Janet T (Daughter of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was welcomed warmly into this home. The staff always listened to her needs and met them. They were flexible and understanding and willing to do anything she asked for. I know she is being well looked after.
Reply from Alison Wood, Registered Manager at Newgrange Residential Care Home
Thank you Janet for taking the time to review our home. We welcome all feedback to help us improve our service.
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Review from Belinda B (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is now 85, has been at Newgrange since March 2019, she is blind and deaf so she had to go into care. We were so lucky when we were asked if we would like to view this home, and a bonus was everything was new. The rooms have everything a resident needs. My mum loves singing so, although
some activities she can't do they always try to include her, she calls out the bingo numbers and loves singing on the microphone. She was asked the other day if she was happy and she replied yes the staff are so helpful. The food is excellent always fresh homemade and they take note of what she likes and doesn't like. I find the home always clean and the staff can't do enough for the resident's families.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you so much for taking the time to review our home.
I am pleased we are meeting the standards that we constantly aim to achieve and making life as rewarding as possible for Mum.
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Review from Geraldine B (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank all of the staff enough for their kindness towards my mum, especially in these difficult times. They have made her feel so welcomed and as part of their wider family. The care that they have given her is exceptional. We as a family appreciate everything you are doing for her. Thank you
so much.
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Review from Robert C (Son of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Newgrange for three months and I have nothing but praise for the standard of care. The staff are all very kind and compassionate and the surroundings and activity programme is superb.
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Review from Carol B (Daughter of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really upset at having to put my mother into a care home for respite, and after looking at quite a few, we decided on Newgrange because of the amazing facilities and the kindness of all the staff (especially the manager). Despite the current COVID-19 situation, the atmosphere was still brilliant.
My mum has now been at Newgrange for nearly a month and she absolutely loves it - she looks so well cared for and years younger. Both me and my sister have been delighted with our mum's care, and she’s now staying at Newgrange after her respite is over permanently. I can’t thank the staff enough, for both the wonderful support they’ve given my family and for the care of my mum.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you so much for taking the time to review our home.
It is so rewarding for all of us.
We shall look forward to caring for your mother for many years and welcoming you all as visitors into the…read more
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Review from Paul (Son of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Newgrange for two weeks of respite care after an operation in February. Both she and I were delighted with the care she received. The home is modern, clean, spacious and bright. All of the staff were so friendly, caring and welcoming and nothing was too much trouble. Their attention
to the individual needs and safety of each resident was clear to see and very reassuring. The food was excellent, I know first hand because I also joined the residents for lunch one day. On the admin side, I found all the managers, owner and staff very efficient and easy to liaise with, even when we had some last-minute changes to plans. Mum was very reluctant to go into care but she soon changed her mind after being there a couple of days. She made lots of friends and has asked to go back there if there is ever a need in the future. Would highly recommend Newgrange. Many thanks.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Dear Paul
Thank you for your kind comments. We very much enjoyed looking after Mum and look forward to seeing her back again.
Kind Regards
Alison Wood
Manager
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Review from Nigel B (Son of Resident) published on 7 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In February 2019 after a two-year struggle with Dementia, our Mother became progressively worse and needed more care.
We looked at four care homes before we chose Newgrange, it really stood out as the place we wanted for our Mother. Our first impressions were of a clean, fresh, modern and purpose-built
care home, with welcoming and kind staff. We are so grateful for the excellent care that Mum received during her time there. Mum was treated with respect, consideration and above all kindness by everyone there who made her feel welcome and safe and part of a family.
Unfortunately, they never saw Mum at her best, but they worked to bring out the best in her. Our Mother lived at Newgrange until her death in November 2019, the end of life care she received was expert, considerate and dignified.
Our family would have no hesitation in recommending Newgrange Care Home and we are truly appreciative of the care and kindness our Mother was shown. Thank you.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Dear Nigel
We all thank you for your kind comments about our Home. We very much enjoyed having you all, and especially Mum, as part of our community.
Hope to see you all again.
Kind Regards
Alison
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Review from Susan G (Daughter of Resident) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newgrange Care Home has surpassed all my expectations. All the staff are helpful and friendly and treat the residents with compassion, understanding and respect and go out of their way to make visitors feel welcome. The facilities and site are of the highest standard and are kept immaculately clean
and tidy and the activities available keep residents stimulated along with regular entertainment for everyone to attend eg. BBQs/singers and musicians. After visiting Mum, I leave Newgrange feeling confident that she is receiving the very best care and would recommend them to anyone.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you Sue
I understand how daunting this process can be and hope that you are now feeling more settled

Kind Regards
Alison
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Review from Amy J (Friend of Resident) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newgrange is an immaculate site with staff who obviously love their jobs and are dedicated to their residents. Staff, residents and visitors alike are always smiling and laughing which is what really makes this place a home.
They have an outstanding activities team who are passionate about encouraging
stimulation in their residents. They are also looking into expanding their activities range and improving their garden facilities, which I know many of the residents are excited about!
100% recommended!
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Review from Pamela J (Daughter of Resident) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Newgrange in January 2019. From the first day, she was well looked after, cared for and loved. All staff are friendly and approachable, kind and giving, nothing is too much trouble for them. This approach is extended to us as a family. Newgrange is an excellent residential care home
and I would recommend it to anybody.
Reply from Alison Wood, Registered manager at Newgrange Residential Care Home
Thank you so much for taking the time to review.

This really helps us and others in their decision in selecting an appropriate care home.

Kind Regards
Alison
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Newgrange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Newgrange Residential Care Home is calculated as follows: ( (261 Excellents x 5) + (15 Goods x 4) ) ÷ 276 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Newgrange Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (8)

Alison

Alison Wood

Job Title: Manager Joined: 1984

Alison helped set up Old Grange in 1984 and assisted in the establishment of Newgrange in 2002. Alison is passionate about creating the best possible environment for older people and enabling them to live their lives as normally as possible.


As registered manager she has overall responsibility for the running of the home and manages the care team to make sure they give their best at all times.

Lynda

Lynda Beckett

Job Title: Deputy Manager Joined: 1988

Lynda has worked at Newgrange and its predecessor for 20 years. Lynda is the key Duty Manager in respect of care and ensures a full and active agenda. She praises and encourages the homely atmosphere and the closeness of staff and residents which creates a really happy relaxed environment. Lynda also looks after staff rotas.

Angela

Angela Luciano

Job Title: Team Leader Joined: 2018

Angela is a native Italian speaker, so is able to converse well with our Italian residents. She has been an integral part of our team for the past 5 years. She is an outstanding carer and always puts the interests of the resident first.

Charlie

Charlie Terry

Job Title: Manager Joined: 2019

Charlie is medication lead and deals with residents, their families and Next of Kin in the care Planning of our residents

Maria

Maria Defoe

Job Title: Floor Manager Joined: 2002

Maria has been with the company since 2002. Maria is passionate about delivering high-quality care to our residents and leads by example. She is fluent in Italian and speaks Spanish. She is our coach for End of Life Care, she promotes dignity and respect and shows compassion to our resident’s families.

Sheila

Sheila Nyanzu

Job Title: Healthcare Assistant Joined: 2019

Sheila has been at Newgrange since 2019, she is one of our Night Care Assistants. She has a warm, bubbly personality which the residents connect well with.

Lucy

Lucy Montouri

Job Title: Housekeeper Joined: 1998

Lucy and team ensure the home is spotless and welcoming. Whether it's a bedroom, a bathroom or the living areas everywhere is fresh and ready.

Stacie

Stacie Wingrove

Job Title: Chef/Kitchen assistant Joined: 2018

Stacey believes fresh, home cooked food is the best and that good nutrition is crucial for care residents. Mealtimes are one of the highlights of the day.

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