Westbourne Care Home

The care staff are excellent. The majority are kind, patient and treat the residents with dignity. They do their best to meet their individual needs and are welcoming to family, recognising the importance of maintaining the relationship. The home itself reatins the quality of a comfortable home with small rooms and usually not too many residents in one room at a time. The care home has basic but functional facilities that adequately meet the needs of the staff and clients. The cost of the home is one of the lower prices for private care in the area, still very expensive but helpful when paying from savings/property. The owners do need to consult and listen to relatives/staff more.

I cannot recommend this home for your family highly enough.

Excellent services and care, my sister has thrived since she came here and has come out of herself and joins in. great variety of meals, and her needs are catered for, she is treated as an individual and encouraged to join in with the many activities that they provide, she is also aloud to have her own space it wanted .

Thank you to you all. Luckily I am able to visit regularly and this friendly and relaxed approach has made what can be a difficult time so much easier. The team provide great communication and I am updated on care plans and any changes with my parents health requirements regularly. The kitchen team provide great home cooked meals and will chat with my mum and dad to find out what they might like to eat and a choice is always on offer. Overall I feel confident and happy that mum and dad are well cared for by the lovely team here.

My mother has been resident at Westbourne Care Home since October 2023. I was delighted when she was initially placed at the home by Social Services and have never had a reason to worry about her life there. My mother is very settled and happy, the staff are excellent, engaging and caring. On her initial placement with the home, my mother had a chronic skin condition that was proving exceptionally difficult to manage. The staff were incredibly focused, persistent and gentle with my mother who found being touched unpleasant and became very difficult. It took time, but they got the condition fully under control, giving my mother respite from the constant discomfort. All the staff in the home are great, whatever their role. The food is excellent and there are always activities for residents as well as events that family can attend and join in.

Overall, I enjoy visiting, I am always made to feel welcome.

The manager and the staff were very polite and helpful, try their best and look after my mum. They are very busy, especially in the mornings. They are very engaging and have a good sense of humour. Creating a warm and relaxed atmosphere. Having more staff would help especially with residents who have more challenging needs or need 1-1 support but they still manage relatively well despite this. Managers and staff work hard. Lunch is good, supper could improve in quantity slightly for those with larger appetites. Nice you get to know the manager and staff, less agency.

The company have applied for planning permissions to convert the property into flats. Bainscare Ltd tried to pull the wool over our eyes by saying the planning application was submitted during COVID. Having checked the Gov website the planning application was submitted June 2023. They have been very dishonest with the staff and residents.

Pleasant, comfortable environment. The staff are helpful and friendly and go out of their way to make visitors welcome. Lovely being taken our to church which allows me to feel part of the community, also weekdays.

Since the new manager took over, my mum's care has improved. She and everyone else reacts immediately if we ask for something to be done. We have no concerns.

A good traditional home. I've been happy with care received here, staff are all friendly and helpful. I think response to emails could be much faster, although phone conversations are useful and informative.

Every member of staff at Westbourne truly cares about the residents. Nothing is a bother/nothing is too much trouble. The chef makes sure that he is serving food the residents like and will make different options without any problem. The managers take a keen interest in all of the residents and show them care, compassion and love at every opportunity.

At this present time, I do have a bit of an issue about the staff contact with the family as different members are being phoned regarding any issues with my stepfather. This is not a complaint but I do believe that something should be put in place to make sure that only one point of contact is informed of any issues.

My husband of 65 years, at the age of 90, was diagnosed with both dementia and Alzheimer's. We came to Westbourne Care Home in May when I could not cope any longer. I thank them all for their care and support to us both. Westbourne Care Home has enabled me to cope with what life has dealt us and we thank them for being our new friends. Help is hard to find today but we've found it with them.

It was great to come and celebrate my friend's 90th birthday and pleased to see the effort that was put into this occasion. The home is very well kept and the staff are very welcoming and friendly. Very happy to see my friend looked after.

Staff are always very helpful and everything is kept clean and tidy. Everyone made a great effort for my mum's 90th birthday. Overall I'm very happy with the care that my mother receives and would certainly recommend the care home.

Mum is very happy here, she has been here for over two years now. She is well looked after. She seems to like the food most of the time. We are usually able to visit her when we want and access during the pandemic has been mainly good.

My father-in-law was made very welcome from the very beginning. The food was made freshly each day for every meal. There was a regular sense that the staff were very stretched - huge demand, perhaps not enough staff. I was made aware that this was going to be addressed. The staff showed great care and attention to my father-in-law, as well as us, his family. Thank you.

Both the manager and staff at Westbourne were so friendly and happy to help with the care of my mother at these difficult Covid-19 times. They showed care and compassion to my mother in her last few weeks.

Part of Westbourne is not purpose-built and in some small areas the corridors are tight and the lift is a little small, but what it lacks in this part is more than compensated by its excellent staff and management. They are constantly smiling, caring and helpful. This applies to both residents and their families. During covid 19, they did all they could to keep the residents in touch with their loved ones, which I much appreciated. The staff made me feel part of their team.