Autumn House

21-27 Avenue Road, Sandown PO36 8BN

Autumn House has been under the same owner ship since 1988. It enjoys a good rapport with all the community services. They welcome clients with a wide range of problems and difficulties. The home is very well run under the guidance of the manager helped by her deputies and a great team of well trained and conscientious staff. The housekeeping and laundry staff play an important role in ensuring the home is always comfortable. Please call for details.

Owner: Autumn House Care Ltd

Person in charge: Janice Ioannou (Registered Manager)

Local Authority / Social Services: Isle of Wight Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 42

Shared Rooms: 1

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £486 – £700 , Personal Care Shared (per person) £450 – £550 (These prices are only a guideline, please contact Autumn House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Autumn House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Autumn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Autumn House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Autumn House is calculated as follows: ( (26 Excellents x 5) + (10 Goods x 4) ) ÷ 36 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.841 Points relating to the number of positive Reviews for Autumn House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.8 Target = 0.341

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Autumn House has a Review Score of 8.6 (8.563) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Autumn House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Autumn House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

My mum has been a resident here for the last 5 years. I have great admiration for the manager and all the staff in this care home. I cannot get to see Mum on a daily basis because of travelling distance. I telephone the home at least 3 times a week to see how Mum is. I always feel at ease when I speak to any member of staff.
The daily activities they do for the residents are amazing and when I do visit you are always met with a friendly smile and chat. I am so happy Mum is where she is cared for with love and dedication. Every member of staff are all angels in my eyes.

How likely would you be to recommend Autumn House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Janice Ioannou, Manager at Autumn House responded to this review on 10 May 2018:

Thank you for your kind words and your on going support, your all part of our Autumn House family and we love keeping in touch, regards

Very well managed home with very good standard of care. Comfortable, communal and private areas cheerily decorated and well equipped. Staff appear well trained and are very attentive to each resident's need. The key to this home is the happy atmosphere, always something going on with a fun daily activity schedule. All key seasonal events Christmas, Easter etc are celebrated along with each resident's birthday and family members are encouraged to get involved. Family members can also be kept up to date with daily posts on the Autumn House website. Have always been welcomed when visiting and any special requests are usually met. Feel very confident that my mother who has been a resident for approx 1 year, is in a safe, comfortable and happy environment.

How likely would you be to recommend Autumn House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.3 out of 5

Janice Ioannou, Manager at Autumn House responded to this review on 10 May 2018:

Thank you very much for your kind words, your Mum is a pleasure to look after, and we all enjoy seeing you all when you visit. Regards

I found the organisation and welcoming procedure 5 stars, the staff and management were extremely helpful and very kind during this difficult time and settled my mum in with no fuss at all, it feels like a weight has been lifted off my shoulders as I now know my mum is in a safe environment. The difference in my mum is amazing and I would thoroughly recommend this care home. Thank you to all the Autumn House staff, you truly are special people.

How likely would you be to recommend Autumn House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Janice Ioannou, Manager at Autumn House responded to this review on 20 Oct 2017:

Thank you for your kind words, our aim is to make sure that new clients and families feel supported and welcomed into the home. We are really happy that your mum has settled well.

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Bed Vacancies

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Awards / Recognitions

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Care Home Idol 2016

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