The Elms Care Home

The Elms was chosen as a stepping stone between leaving hospital after nearly a month, and going home. I had to learn to live with a catheter and manage the regular changing of its components after the hospital doing it all without much advice. That's why my wife was with me most of the time at The Elms. Everyone at The Elms worked together as a good team and their skills were comforting as their kindness to one and all. Accommodation was clean and bright and food more than adequate. In all a friendly caring place with I would think most happy occupants. Being a tempory, fleeting visitor I don't think my stay was typical.

The Elms has such a welcoming feel with the attentive staff who are conscientious in their care. They listen carefully to requests and ensure their work is carried out professionally and with respect and gentle care. My parents love to come in for Day visits (and delicious meals) and always look forward to spending time in such a genuinely happy home. Thank you to all the staff for ensuring their time at The Elms is always filled with joy.

We cannot thank you all at the elms enough.

I am so glad that I was sent to The Elms. As I said before, it's a real home away from home.

My Sister has broken her leg & required respite care for a period of time. From the moment she arrived the staff have all been so lovely & kind & made us laugh ! Nothing has been too much trouble, especially a male member of staff JJ who sourced a wheelchair & blew the tyre up for her, nothing seemed to be too much trouble, but peace of mind for her sisters knowing she is in good hands with smiling kind staff every one of you, from the lovely activities lady to the gorgeous little black cat asleep at reception. My sister said the food is also excellent.

I am currently residing at the Elms rehabilitation centre, the staff here have gone above and beyond anything I could have expected and to say I would be at a loss in not having the help and support that they have given me is putting it lightly. Should you have any other concerns, please don't hesitate to contact me!

I didn't know what to expect in the Elms after a time in hospital. The staff were very welcoming and couldn't have been more helpful. I made a point of talking to the residents even the ones who had dementia. A lot of carers/helpers came into the home on a regular basis and I was able to talk to them about their role. In essence, it was a very good experience.

Absolutely excellent care home the staff here have gone above and beyond looking after my mum and just this week was my mums big 80th and the staff helped me to surprise my mum ad take her out for the day absolutely faultless care from everyone there top top establishment and highly recommend

Mum has had quite a few stays in The Elms over the past few years. I have found the staff, including the carers, nurses, housekeeping, laundry, cook and receptionist to be caring and friendly to Mum and us as visiting family. In recent weeks the manager and deputy have been really supportive in helping me navigate Adult Social Care and the NHS in trying to get the appropriate support in place for Mum.

Be great to have volunteers dropping in for a chat, when family are unable to visit.

The Elms is a fantastic care home with excellent staff. My friend is very happy there and comments how caring the staff team are. I have always found management to be approachable and welcoming and would not hesitate to recommend this home. The home is decorated beautifully and when I have had meals there they have always been tasty and hot.

My dear dad has end-stage Multiple Sclerosis and after years of caring for him at home, the very difficult decision was made to place him in permanent nursing care. This was a worrying time, as we had experienced poor levels of care from another home on the island when my partner and I were desperate for respite, however; on admission to The Elms, our worries were quickly laid to rest, as the care and attention given to my dad is exemplary, and usually delivered with a smile, which can honestly make the world of difference! Dad prefers to stay in his room, which may I add, is bright, clean and comfortable, but he is never left for long without being checked which is invaluable for our peace of mind, and we are particularly grateful for the vigilance of the nurses if my dad's condition deteriorates. So a huge THANK YOU to the super-friendly reception and management team, for whom nothing is too much trouble and the wonderful carers and nurses who look after my dad so brilliantly!

Mum has been in The Elms for 2 years. Initially, everything was great. The staff are excellent but standards have drastically slipped. There is no routine timetable or management. Things happen as and when if there's time. New staff are poorly trained, having spoken to several, they are also not happy with this and feel inadequate to carry out their tasks.

Generally pleased with the home. Wrong that the home takes the money given to my mother by the NHS for nursing care on top of the large amount she pays monthly. I should have been told about this at my mother's admittance with paperwork, I received neither. Off-site activities always seem to be the same faces in the pictures, probably because they are mobile, do they pay extra for this privilege? Staffing levels often seem lower at weekends. Could do with water being available for residents in the lounge.

Bless you All!

I will miss this place and especially all the amazing staff, every single one of them. I want to say thank you all for taking such great care of me.

I spent six weeks at the home and received excellent care from the staff and physiotherapists. All the staff were cheerful and nothing was too much trouble for them. I was impressed with their attitude, and their friendliness helped me to settle in quickly, dispelling any fears I had about being referred to a nursing home. I have much to thank them for.

I would put the Elms as one of the best homes on the island. The staff are friendly, very encouraging and so helpful. The food is excellent, plenty of choice with care taken for vegetarian foods. An amazing array of things to do every day. Rooms are super, good size and en suite. Lovely garden to sit in and enjoy. It seems nothing is too much trouble, plenty available between meals and at night. My only criticism being the call system. This urgently needs attention, no repeat calling appearing to carers and no emergency call available. The change to the current system was not thought through. The Night Staff numbers definitely require looking at, repeatedly as few as two only, unfair to them and leaving residents unhappy/uncomfortable.

My mother was temporarily in the care of The Elms after a fall. During her stay, she was very well treated in a safe and pleasant environment. The staff were helpful and attentive at all times and made her feel welcome and happy during her stay. Thank you.

As a person very experienced and qualified in providing care, I think I have a good judgement. It was with great reluctance that I accepted the need for care. Your staff continue to be very aware of ones needs and these they provide with efficiency, patience and cheerfulness, coping with all our requests. In my opinion, I could find nowhere better. I would like to have a face to face discussion occasionally, maybe in a group but not everybody at once, say a group of four or five.