
Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.
Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...
Care Provided by The Elms Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Elms Care Home for full pricing details and T&Cs.
Contact The Elms Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gill McLean (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (8)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Car parking is available
The Elms Care Home Reviews (85)
The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years.
Over all time The Elms Care Home has 85 reviews.
The Elms was chosen as a stepping stone between leaving hospital after nearly a month, and going home. I had to learn to live with a catheter and manage the regular changing of its components after the hospital doing it all without much advice. That's why my wife was with me most of the time at The Elms. Everyone at The Elms worked together as a good team and their skills were comforting as their kindness to one and all. Accommodation was clean and bright and food more than adequate. In all a friendly caring place with I would think most happy occupants. Being a tempory, fleeting visitor I don't think my stay was typical.
Adjusting to something like managing a catheter can be challenging, so its good to know you felt...
The Elms has such a welcoming feel with the attentive staff who are conscientious in their care. They listen carefully to requests and ensure their work is carried out professionally and with respect and gentle care. My parents love to come in for Day visits (and delicious meals) and always look forward to spending time in such a genuinely happy home. Thank you to all the staff for ensuring their time at The Elms is always filled with joy.
We are delighted to hear that your parents enjoy their visits to The Elms and that they feel happy, welcomed, and well cared for. It means a great deal to our team to know that their efforts are appreciated and that the environment we strive...
The duty manager always got a big smile and willing to help everyone. Fantastic caring staff. They are always there for the patients. The care home does lots of activities for them all to get involved with. Thank you for showing so much care and support to our family.
We cannot thank you all at the elms enough.
Thank you so much for your wonderful feedback. We're pleased to hear how well supported you and your family have felt and that our team's dedication and care have made such a positive impression. Your kind words about the duty manager, our caring staff and the range of activities mean a great deal...
The accomodation is comfortable, warm and has everything you need; a real home from home. The little touches, such as a welcome pack of toiletries, was so thoughtful. I came straight from hospital and I was provided with certain items that I had truly missed, such as a hand held mirror and a comb. It was magical and made me feel human again.
I joined in with some of the daily activities which were fun and helped to pass the time. The food was delicious and plentiful and there was always a cuppa on hand!
I am so glad that I was sent to The Elms. As I said before, it's a real home away from home.
Thank you for taking the time to write this review. It is heartwarming to hear how positive your stay at The Elms was. We really are pleased to know how happy you were with the care and support you received and that the team made you feel so welcome and at home. We will pass on these very kind words to everyone at The Elms.
My Sister has broken her leg & required respite care for a period of time. From the moment she arrived the staff have all been so lovely & kind & made us laugh ! Nothing has been too much trouble, especially a male member of staff JJ who sourced a wheelchair & blew the tyre up for her, nothing seemed to be too much trouble, but peace of mind for her sisters knowing she is in good hands with smiling kind staff every one of you, from the lovely activities lady to the gorgeous little black cat asleep at reception. My sister said the food is also excellent.
We'll be...
I am currently residing at the Elms rehabilitation centre, the staff here have gone above and beyond anything I could have expected and to say I would be at a loss in not having the help and support that they have given me is putting it lightly. Should you have any other concerns, please don't hesitate to contact me!
Thank you for taking the time to write this review. It is wonderful to know how happy you are with the care and support you receive at The Elms and that the support is exceeding expectations. Thank you once again and we will pass on your kind words to the team at The Elms.
I didn't know what to expect in the Elms after a time in hospital. The staff were very welcoming and couldn't have been more helpful. I made a point of talking to the residents even the ones who had dementia. A lot of carers/helpers came into the home on a regular basis and I was able to talk to them about their role. In essence, it was a very good experience.
Thank you for sharing your experience. We're so pleased to hear that you felt welcomed and supported during your time at The Elms. It's lovely that you took the time to connect with other residents and our care team. We're glad it was a positive experience for you, our doors are always open, and we'd love to welcome you back for a cuppa and a chat.
Absolutely excellent care home the staff here have gone above and beyond looking after my mum and just this week was my mums big 80th and the staff helped me to surprise my mum ad take her out for the day absolutely faultless care from everyone there top top establishment and highly recommend
Thank you so much for your kind words and heartfelt feedback. We're absolutely delighted to hear that your mum had a memorable 80th birthday and that our team could be part of making it special. It's our privilege to care for such wonderful residents, and knowing that you feel supported and...
Mum has had quite a few stays in The Elms over the past few years. I have found the staff, including the carers, nurses, housekeeping, laundry, cook and receptionist to be caring and friendly to Mum and us as visiting family. In recent weeks the manager and deputy have been really supportive in helping me navigate Adult Social Care and the NHS in trying to get the appropriate support in place for Mum.
Thank you for taking the time to write this review. It is great to know that your mum and yourselves feel supported and cared for during her stays at The Elms. Across Hartford Care we work on a one team approach so it is great to hear that this is being recognised. It is also good to know that at...
Be great to have volunteers dropping in for a chat, when family are unable to visit.
Thank you for taking the time to write this review. It is good to know how happy you are with the care and support your uncle is receiving at The Elms and that there is always a warm welcome. Your kind words will be passed on to the team at The Elms.
The Elms is a fantastic care home with excellent staff. My friend is very happy there and comments how caring the staff team are. I have always found management to be approachable and welcoming and would not hesitate to recommend this home. The home is decorated beautifully and when I have had meals there they have always been tasty and hot.
Thank you for taking the time to write this review. We are pleased to hear how happy your friend is at The Elms and that you have found the team to be friendly and approachable. It is also great to hear that you enjoy the fresh homecooked meals served by our chefs. We will pass on these kind words to the team at The Elms.
My dear dad has end-stage Multiple Sclerosis and after years of caring for him at home, the very difficult decision was made to place him in permanent nursing care. This was a worrying time, as we had experienced poor levels of care from another home on the island when my partner and I were desperate for respite, however; on admission to The Elms, our worries were quickly laid to rest, as the care and attention given to my dad is exemplary, and usually delivered with a smile, which can honestly make the world of difference! Dad prefers to stay in his room, which may I add, is bright, clean and comfortable, but he is never left for long without being checked which is invaluable for our peace of mind, and we are particularly grateful for the vigilance of the nurses if my dad's condition deteriorates. So a huge THANK YOU to the super-friendly reception and management team, for whom nothing is too much trouble and the wonderful carers and nurses who look after my dad so brilliantly!
Thank you for taking the time to write this review. We are sorry to hear of your previous experience of care for your dad and are happy that you have found the right home for him now at The Elms. It is wonderful to hear how you can now rest assured that your dad is being well cared for and...
Mum has been in The Elms for 2 years. Initially, everything was great. The staff are excellent but standards have drastically slipped. There is no routine timetable or management. Things happen as and when if there's time. New staff are poorly trained, having spoken to several, they are also not happy with this and feel inadequate to carry out their tasks.
Firstly, I would like to send my apologies from the senior management team at the Elms, regarding your feelings around the standards dropping within the home. I would like to reassure you that we have management in the home daily, they are always available to meet or talk via telephone. All our...
Generally pleased with the home. Wrong that the home takes the money given to my mother by the NHS for nursing care on top of the large amount she pays monthly. I should have been told about this at my mother's admittance with paperwork, I received neither. Off-site activities always seem to be the same faces in the pictures, probably because they are mobile, do they pay extra for this privilege? Staffing levels often seem lower at weekends. Could do with water being available for residents in the lounge.
Thank you for your valued review. We are pleased to hear that your overall review of The Elms is positive. We are always continuing to improve our service, therefore would love to take the opportunity to discuss the points in relation to funding and activities. Our dedicated management team will be in contact with you to discuss further. Thank you for taking the time to review our home.
Another special Thank You to 3 care-ladies who comforted me as a daughter in the final moments. I wouldn't be able to survive it without you. I am forever grateful!
Bless you All!
This review is so touching to read and thank you so much for taking the time and trouble to send it in, at what must be a very difficult time for you and your family. The team at The Elms are just wonderful and we know that they will be so grateful for your really kind words about them. Thank you again and all the very best to you.
The staff are fantastic, friendly, funny and brilliant. My constant banter with them all has been fun and made my stay very enjoyable.
The physiotherapy crew have achieved, in my view, a miracle to get me back on my feet and walking and exercises that due to Spinal Muscular Atrophy is not an easy thing to do. I can not thank them all enough for all their professional support and guidance plus encouragement which has allowed me in only two weeks to be allowed to go home.
The meals here are absolutely delicious. Three meals a day plus biscuits or cake with your morning and afternoon teas and coffees. The meals are very tasty and the variety of dishes per week is excellent.
I will miss this place and especially all the amazing staff, every single one of them. I want to say thank you all for taking such great care of me.
It's wonderful to read your review of your stay at The Elms and I know the team there will be absolutely delighted to read it too! How great to hear that you were back on your feet so quickly, after only two weeks, and on your way back home. Your really positive comments will be so gratefully...
I spent six weeks at the home and received excellent care from the staff and physiotherapists. All the staff were cheerful and nothing was too much trouble for them. I was impressed with their attitude, and their friendliness helped me to settle in quickly, dispelling any fears I had about being referred to a nursing home. I have much to thank them for.
I would put the Elms as one of the best homes on the island. The staff are friendly, very encouraging and so helpful. The food is excellent, plenty of choice with care taken for vegetarian foods. An amazing array of things to do every day. Rooms are super, good size and en suite. Lovely garden to sit in and enjoy. It seems nothing is too much trouble, plenty available between meals and at night. My only criticism being the call system. This urgently needs attention, no repeat calling appearing to carers and no emergency call available. The change to the current system was not thought through. The Night Staff numbers definitely require looking at, repeatedly as few as two only, unfair to them and leaving residents unhappy/uncomfortable.
Thank you so much for your wonderful feedback about The Elms. We are thrilled that you rate us so highly as one of the Isle of Wight's best residential care homes. We are very aware of the situation with the call system. We are working closely with the company that installed it to get the situation rectified as soon as possible.
My mother was temporarily in the care of The Elms after a fall. During her stay, she was very well treated in a safe and pleasant environment. The staff were helpful and attentive at all times and made her feel welcome and happy during her stay. Thank you.
Thank you for your very positive feedback about The Elms. It was our pleasure to look after your mother while she was recuperating from her fall. We will share your appreciation and thanks with our helpful, attentive team who cared for her during her stay with us.
As a person very experienced and qualified in providing care, I think I have a good judgement. It was with great reluctance that I accepted the need for care. Your staff continue to be very aware of ones needs and these they provide with efficiency, patience and cheerfulness, coping with all our requests. In my opinion, I could find nowhere better. I would like to have a face to face discussion occasionally, maybe in a group but not everybody at once, say a group of four or five.
Thank you for your lovely comments about The Elms. It is our pleasure to have you as part of our Elms family and to see you enjoying all the activities we organise. We are always here to talk to you if there is anything, in particular, you would like us to do to help and support you more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms Care Home.
There are no upcoming events for The Elms Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Elms Care Home.
Meet the Team (2)

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.
The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.
I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.
I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.
Frequently Asked Questions about The Elms Care Home
What types of Care is The Elms Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Elms Care Home have?
There are 48 Single Rooms.
What are the Facilities & Services at The Elms Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Elms Care Home to the centre of Bembridge?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms Care Home to verify any information. View our terms and conditions. The Elms Care Home has an Enhanced Service -more info.