
Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.
Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...
Care Provided by The Elms Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Elms Care Home for full pricing details and T&Cs.
Contact The Elms Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gill McLean (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (8)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Car parking is available
The Elms Care Home Reviews (85)
The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years.
Over all time The Elms Care Home has 85 reviews.
I am very impressed with all the staff who seem to know my mum well and are very caring toward her and us as a family. Always happy to help. I was extremely pleased with a follow up to some facts I provided about Mum. The doctor has been unformed and phoned me, which allowed us to have a meaningful conversation about Mum's health issues.
Thank you so much for your wonderful feedback about The Elms. You are all part of our Elms family, and we are delighted you are so satisfied with the way in which we are keeping you informed about your Mum's health. Please let us know if there is anything else we can do to help.
The staff were extremely supportive and empathetic, especially when Mums condition became end of life care. I was able to spend time with my mum and was there at the end.
The staff couldn’t do enough for myself or my mum and remained professional and so very caring throughout. I saw many staff from different shift patterns also, and this was across the board.
I would highly recommend this home.
The staff clearly love their job.
Thank you so much for your wonderful review of The Elms. We are so sorry for the loss of your mum. We are glad you are happy with the way we all cared for her during this very difficult time for you. We will let our team know how much you appreciate everything they did for your mum and you, especially ensuring you were there with her at the end.
It is clear my mother has settled well and is pleased to find good activities to enjoy. The care notes system is easily accessible to me, and I can monitor my mother’s progress which is reassuring. I can see all care plans and feel able to comment on these.
Thank you for your lovely feedback about The Elms. It is our pleasure to care for your mother, and we are so pleased you feel able to comment on the way we are looking after her. We shall let our terrific team know how much you appreciate everything they are doing to ensure she stays safe, settled and happy.
Helpful staff - very clean and smells very clean as well. They look after their clients and visitors, and while the Covid-19 is on, they test every visitors. They keep their clients well entertain every day. Thanks to the whole staff; they even have a wall of photo's of all the staff who work there, but they call it The Elms family.
Thank you so much for your wonderful words about The Elms. We are all The Elms family, so please consider yourself part of it!
Both my grandparents have now been looked after by the wonderful staff at The Elms. During the past difficult year, while we have been unable to visits, the staff have helped us to remain in contact, and I have no doubts that the residents are being well looked after. The activities team, in particular, have provided great entertainment for residents. Would definitely recommend.
Thank you so much for your lovely recommendation for The Elms. It is our pleasure to look after your grandparents, and we have done all we can to ensure you and their loved ones can keep in regular contact with them during these difficult times. We have so much fun organising our activities for everyone to enjoy. We shall pass on your kind comments to all the team here at The Elms.
Good stay here; would return.
Thank you very much for your kind words about The Elms. We are so glad you were very happy with your stay with us. We shall pass on your appreciation to our friendly, helpful team here. Please keep in touch, and if there is anything else we can do to support you, do let us know.
I feel that the manager and all the staff at The Elms Nursing Home deserve medals for the care and professionalism they have shown during this pandemic - often putting themselves at risk. Every person treated my mum with dignity, respect and love, just as they did for my dad, to my daughter and me. We think of them as part of our family, and even though my beloved Mum is no longer with them, we will always stay in touch. Thank you all for what you did for us as a family.
Thank you so much for your wonderful review of The Elms. This pandemic has proved a very challenging and often difficult time for us all, but we have always put the safety and care of all our residents at the heart of everything we do. You will always be part of our family at The Elms, and please...
Due to COVID-19, my contact with the home have been by phone or brief encounters in the Reception area. At no time was I made to feel that I was being a nuisance despite, for example, some requests for a visit being made at relatively short notice and clearly interrupting a busy routine. At all times, the staff have been kind, understanding and have patiently assisted my Mother to enjoy brief visits outside the confines of the buildings. I have nothing but praise for their attitude and efforts in helping my Mother recover. My ratings below are all Good based on the feedback from my Mother and my necessarily, limited observation of the facilities and care provision.
Thank you so much for your very kind comments about our superb staff at The Elms. These past few months have been very challenging for all of us. It is very important to us though that relatives and loved ones are kept informed about their well-being especially your Mother during her recovery. We will ensure all the team caring for your Mother see your lovely review.
Very satisfactory. Happy staff and helpful.
Thank you so much for your lovely comments about The Elms. We are a happy, helpful family here and we shall let everyone know how much you appreciate the way they are caring for you.
I have only been here for 9 days so have been in semi self-isolation. I have not had a chance to try all the facilities/activities The Elms has to offer. I have been well looked after and fed and watered. The garden looks very inviting and I look forward to sitting in it next week. All the staff have been helpful and cheerful which his very welcome after spending five weeks in hospital prior to coming here.
Thank you for your review of The Elms. It is unfortunate that all residents must self-isolate for 14 days under the current rules. However, we look forward to you enjoying all the lovely facilities especially our gorgeous garden, where you will see lots of wildlife including squirrels. We do hope...
Helpful in every case where help is needed, especially by resident staff.
Thank you so much for your lovely review which we will share with the team at The Elms. It is our pleasure to look after you.
I'm very happy in the home.
Thank you so much for your lovely words. We are so glad you are happy being cared for by our lovely team at The Elms.
The experience Mum received at The Elms Nursing Home was first class. Management and all staff, indeed everyone, made her feel so welcome and looked after her superbly. Nothing was too much trouble, they were wonderful. Mum was kept so lovely and clean and had fresh clothes on every day. She enjoyed the activities provided and looked forward to her meals. Mum had a lovely bedroom overlooking the garden which was kept immaculate. My husband and I visited Mum most days and when lockdown came, she really struggled but the carers reassured her. We were always made to feel so welcome when we visited Mum. A friendly smile, a lovely chat and a nice cup of tea. When Mum passed away we were able to be with her which meant such a lot. The care, compassion and kindness shown to us from all staff was something I will never forget. Just absolutely amazing. They deserve all the praise imaginable. We will never forget the hospitality, friendliness and love shown to my dear mum and family at this difficult time from the wonderful Elms family.
What wonderful words about The Elms. We are overwhelmed by your kind comments about the way in which we cared for your beloved Mum. This has been a challenging time for all of us and we will pass on your thanks and praise to the team who looked after her. We would also like to offer you our sincerest condolences on the loss of your lovely Mum.
We are so grateful that our dad has been well looked after during lockdown. We have not been able to see him but have had peace of mind that the carers have looked after him. The manager and admin are fantastic.
Thank you so much for your superb review of The Elms. We are so glad you are happy with the way in which we have been looking after your dad during this very challenging time. We shall share your very kind words with everyone in our terrific team, and we look forward to seeing you again when it is safe to do so.
Excellent guards taken in this coronavirus time, manager on the ball with restrictions through the epidemic. Clients treated safely even when dealing with hospital ex-patients while COVID was high. Good safe practices undertaken.
Thank you very much for your positive comments about The Elms. We are happy that the home has remained COVID-free due to the conscientiousness of our staff here.
The atmosphere is homely, friendly and caring. The staff are, in the main, cheerful and caring. The Manager is always available to give advice and support to the family, and our phone calls to the home are always welcomed (we are never made to feel as if we’re being a nuisance), even during the evening when I have occasionally called to check on him. The administrator is always full of reassurance when we need to talk about Dad and it seems that nothing is too much trouble for her. Dad is thriving in their care, eating well, and interested in his surroundings. If we cannot have him at home, we are relieved that he is in the care of The Elms.
Thank you so much for your lovely words about The Elms. It is our pleasure to care for your dad and to see him thriving and enjoying life during these difficult times. You are always welcome to call us and we look forward to seeing you again once it is safe to do so. We will share your wonderful review with all our terrific Elms team.
My father has been in the home since early March and was very poorly after suffering a stroke, the staff have always made every effort to comfort him and make him feel welcome and he is now starting to come to terms with this awful situation, the staff have been caring and supportive and always considerate towards my father and the rest of the family, we all feel quite happy with the current situation and must commend the way problems when they have arisen have been dealt with.
Thank you so much for your lovely review of The Elms. We are so glad you are satisfied with how we are caring for your father and the way we are giving him comfort and support at this very difficult time for you all. We shall pass on your kind words to the team who are looking after him.
From the first days of Mum's stay at The Elms, the team have been ahead of us in predicting Mum's condition and progress in the home environment. They have been able to keep Mum sufficiently occupied to significantly reduce feelings of anxiety and loneliness that she had when she was living alone through the Covid crisis. Communication with the staff team has been good and on all occasions, we have been able to get updates or minor issues attended to.
Thank you so much for your lovely comments about The Elms. We are delighted you are satisfied with the care your Mum is receiving from us. It has been a difficult time for us all but one of our main priorities is to keep you fully informed and up to date with how she is getting on. We will pass on your kind words to the team that is looking after your Mum.
Magical staff. The food could be improved. My stay was extended because of the Coronavirus.
Thank you so much for your lovely words about The Elms. It was our pleasure for our magical team to look after you. We shall pass on your feedback about the food. Please keep in touch with us.
Having been in the home for several months was treated with respect and dignity from the beginning, right up to going home. Staff is extremely pleasant and helpful and very cheery considering what they have to do and some not pleasant. Food not bad but room for improvement, especially evening meal - soup and sandwiches a bit tiresome to say the least.
Thank you very much for your very kind words about The Elms. It was our pleasure to look after you especially at such a difficult and challenging time for all of us. We shall pass on your comments about the food, but our team will be delighted that you appreciated all they did to care for you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms Care Home.
There are no upcoming events for The Elms Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Elms Care Home.
Meet the Team (2)

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.
The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.
I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.
I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.
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