The Elms Care Home

Swains Road, Bembridge PO35 5XS
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9.4 81 Reviews
  • The Elms Care Home, Bembridge
The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.

Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and provides a full schedule of activities, entertainment and outings to cater to everyone’s taste.

Residents also benefit from a hairdressing salon, comfortable communal areas as well as quiet areas to sit. Fresh, homemade meals can be enjoyed in the dining room.

An all inclusive laundry service is available along with access to video calling to keep in touch with family and friends and a dedicated room for overnight visitors.

The Elms is set within its own secluded grounds, located just off a residential street in a quiet part of Bembridge and provides a wonderfully cosy, comfortable and social place for residents to call home. The home offers 48 generously proportioned en-suite bedrooms which are all newly decorated, tastefully furnished and equipped with a flat-screen digital TV, telephone point and 24-hour call bell. The Elms boasts beautiful and well-maintained courtyard gardens where various activities can be enjoyed or where residents can sit and watch the world go by.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact The Elms Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Haines (Regional Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking is available

The Elms Care Home Reviews (81)

9.4

The Elms Care Home has a Review Score of 9.4 (9.364) out of 10, based on 10 reviews in the last 2 years.
Over all time The Elms Care Home has 81 reviews.

Overall Experience
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  • 5
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Date Published
  • 81
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Reviewer Connection to The Elms Care Home
  • 28
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  • 1
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Total of 81, showing 41-60
Review from L H (Granddaughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my grandparents have now been looked after by the wonderful staff at The Elms. During the past difficult year, while we have been unable to visits, the staff have helped us to remain in contact, and I have no doubts that the residents are being well looked after. The activities team, in particular,
have provided great entertainment for residents. Would definitely recommend.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely recommendation for The Elms. It is our pleasure to look after your grandparents, and we have done all we can to ensure you and their loved ones can keep in regular contact with them during these difficult times. We have so much fun organising our activities for everyone to enjoy. We shall pass on your kind comments to all the team here at The Elms.

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Review from Nigel P (Respite Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly and helpful.
Good stay here; would return.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your kind words about The Elms. We are so glad you were very happy with your stay with us. We shall pass on your appreciation to our friendly, helpful team here. Please keep in touch, and if there is anything else we can do to support you, do let us know.

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Review from Gayle B (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that the manager and all the staff at The Elms Nursing Home deserve medals for the care and professionalism they have shown during this pandemic - often putting themselves at risk. Every person treated my mum with dignity, respect and love, just as they did for my dad, to my daughter and me.
We think of them as part of our family, and even though my beloved Mum is no longer with them, we will always stay in touch. Thank you all for what you did for us as a family.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. This pandemic has proved a very challenging and often difficult time for us all, but we have always put the safety and care of all our residents at the heart of everything we do. You will always be part of our family at The Elms, and please do keep in touch with us. We shall share your super comments with all the team here, so they know how much you appreciate everything they did for your lovely Mum and Dad.

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Review from Bernard S (Son of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to COVID-19, my contact with the home have been by phone or brief encounters in the Reception area. At no time was I made to feel that I was being a nuisance despite, for example, some requests for a visit being made at relatively short notice and clearly interrupting a busy routine. At all times,
the staff have been kind, understanding and have patiently assisted my Mother to enjoy brief visits outside the confines of the buildings. I have nothing but praise for their attitude and efforts in helping my Mother recover. My ratings below are all Good based on the feedback from my Mother and my necessarily, limited observation of the facilities and care provision.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your very kind comments about our superb staff at The Elms. These past few months have been very challenging for all of us. It is very important to us though that relatives and loved ones are kept informed about their well-being especially your Mother during her recovery. We will ensure all the team caring for your Mother see your lovely review.

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Review from J W (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory. Happy staff and helpful.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely comments about The Elms. We are a happy, helpful family here and we shall let everyone know how much you appreciate the way they are caring for you.

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Review from D S (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have only been here for 9 days so have been in semi self-isolation. I have not had a chance to try all the facilities/activities The Elms has to offer. I have been well looked after and fed and watered. The garden looks very inviting and I look forward to sitting in it next week. All the staff have
been helpful and cheerful which his very welcome after spending five weeks in hospital prior to coming here.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your review of The Elms. It is unfortunate that all residents must self-isolate for 14 days under the current rules. However, we look forward to you enjoying all the lovely facilities especially our gorgeous garden, where you will see lots of wildlife including squirrels. We do hope you have lots of fun joining in with some of the activities we offer here and meet some of our super residents who help to make The Elms the happy place it is.

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Review from P P (Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful in every case where help is needed, especially by resident staff.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely review which we will share with the team at The Elms. It is our pleasure to look after you.

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Review from Doreen M (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy in the home.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words. We are so glad you are happy being cared for by our lovely team at The Elms.

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Review from P M (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience Mum received at The Elms Nursing Home was first class. Management and all staff, indeed everyone, made her feel so welcome and looked after her superbly. Nothing was too much trouble, they were wonderful. Mum was kept so lovely and clean and had fresh clothes on every day. She enjoyed
the activities provided and looked forward to her meals. Mum had a lovely bedroom overlooking the garden which was kept immaculate. My husband and I visited Mum most days and when lockdown came, she really struggled but the carers reassured her. We were always made to feel so welcome when we visited Mum. A friendly smile, a lovely chat and a nice cup of tea. When Mum passed away we were able to be with her which meant such a lot. The care, compassion and kindness shown to us from all staff was something I will never forget. Just absolutely amazing. They deserve all the praise imaginable. We will never forget the hospitality, friendliness and love shown to my dear mum and family at this difficult time from the wonderful Elms family.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

What wonderful words about The Elms. We are overwhelmed by your kind comments about the way in which we cared for your beloved Mum. This has been a challenging time for all of us and we will pass on your thanks and praise to the team who looked after her. We would also like to offer you our sincerest condolences on the loss of your lovely Mum.

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Review from A C (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful that our dad has been well looked after during lockdown. We have not been able to see him but have had peace of mind that the carers have looked after him. The manager and admin are fantastic.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your superb review of The Elms. We are so glad you are happy with the way in which we have been looking after your dad during this very challenging time. We shall share your very kind words with everyone in our terrific team, and we look forward to seeing you again when it is safe to do so.

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Review from Nick H (Friend of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent guards taken in this coronavirus time, manager on the ball with restrictions through the epidemic. Clients treated safely even when dealing with hospital ex-patients while COVID was high. Good safe practices undertaken.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your positive comments about The Elms. We are happy that the home has remained COVID-free due to the conscientiousness of our staff here.

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Review from Lynn T (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The atmosphere is homely, friendly and caring. The staff are, in the main, cheerful and caring. The Manager is always available to give advice and support to the family, and our phone calls to the home are always welcomed (we are never made to feel as if we’re being a nuisance), even during the evening
when I have occasionally called to check on him. The administrator is always full of reassurance when we need to talk about Dad and it seems that nothing is too much trouble for her. Dad is thriving in their care, eating well, and interested in his surroundings. If we cannot have him at home, we are relieved that he is in the care of The Elms.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words about The Elms. It is our pleasure to care for your dad and to see him thriving and enjoying life during these difficult times. You are always welcome to call us and we look forward to seeing you again once it is safe to do so. We will share your wonderful review with all our terrific Elms team.

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Review from Andrew H (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been in the home since early March and was very poorly after suffering a stroke, the staff have always made every effort to comfort him and make him feel welcome and he is now starting to come to terms with this awful situation, the staff have been caring and supportive and always considerate
towards my father and the rest of the family, we all feel quite happy with the current situation and must commend the way problems when they have arisen have been dealt with.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely review of The Elms. We are so glad you are satisfied with how we are caring for your father and the way we are giving him comfort and support at this very difficult time for you all. We shall pass on your kind words to the team who are looking after him.

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Review from Malcolm H (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the first days of Mum's stay at The Elms, the team have been ahead of us in predicting Mum's condition and progress in the home environment. They have been able to keep Mum sufficiently occupied to significantly reduce feelings of anxiety and loneliness that she had when she was living alone through
the Covid crisis. Communication with the staff team has been good and on all occasions, we have been able to get updates or minor issues attended to.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely comments about The Elms. We are delighted you are satisfied with the care your Mum is receiving from us. It has been a difficult time for us all but one of our main priorities is to keep you fully informed and up to date with how she is getting on. We will pass on your kind words to the team that is looking after your Mum.

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Review from G G (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Magical staff. The food could be improved. My stay was extended because of the Coronavirus.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words about The Elms. It was our pleasure for our magical team to look after you. We shall pass on your feedback about the food. Please keep in touch with us.

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Review from M D (Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been in the home for several months was treated with respect and dignity from the beginning, right up to going home. Staff is extremely pleasant and helpful and very cheery considering what they have to do and some not pleasant. Food not bad but room for improvement, especially evening meal -
soup and sandwiches a bit tiresome to say the least.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your very kind words about The Elms. It was our pleasure to look after you especially at such a difficult and challenging time for all of us. We shall pass on your comments about the food, but our team will be delighted that you appreciated all they did to care for you.

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Review from P I (Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the experience eye-opening. The care I received was excellent also the food was top form and served excellently. The hygiene was well maintained - top-notch (daily). I found all the staff very good and polite and caring.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your fantastic review about The Elms. How lovely to hear how happy you were with the care, food, hygiene and of course, our brilliant Elms team. We shall share your comments with everybody there so they know how much you appreciated everything they have done for you.

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Review from S K (Son of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very beginning, we felt dad was in safe hands. He was always relaxed and content. We noticed that he was always treated with care, kindness and respect. We were relieved dad ended his days there among caring thoughtful friends. A very big thank you to all the staff at The Elms.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. It was a pleasure for us to look after your Dad in the latter days of his life and we are so happy that you trusted us with his care. We will pass on your kind words and comments to our fantastic team who cared for him.

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Review from John G (Son of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last 2 and half years of his life at The Elms.
He received the most excellent care both medically and socially. He had deteriorated at his previous home due to being isolated and feeling abandoned but with care and attention within The Elms "Family", he improved immensely. Despite
being deaf, nearly blind, unable to walk and suffering from Dementia, the staff made him feel human again. Unfortunately, a stroke just before his 99th birthday caused him to go downhill. When he became terminal, all the staff from the Manageress down could not have shown more kindness and compassion.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your kind words about The Elms. It was a pleasure to look after your father and we shall share your comments with our wonderful team there who looked after him.

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Review from A L (Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been really helpful and will always help. They always help if needed and they are friendly.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your kind words about the help you have been given by our fantastic team at The Elms and the friendliness they have shown you. They will be delighted to know how much you appreciate all they have done for you.

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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for The Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.526 for The Elms Care Home is calculated as follows: ( (78 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 116 Ratings = 4.526
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.838 Points relating to the number of positive Reviews for The Elms Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 23 Sep 2025

Vacancies available. For more information please contact The Elms.

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Awards / Recognitions (9)

Meet the Team (2)

Gill

Gill McLean

Job Title: Home Manager Joined: 2024

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.


The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.


I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

Kim

Kim Haines

Job Title: Regional Operations Manager Joined: 2024

Awaiting Description

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