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The Elms Care Home

Swains Road, Bembridge, Isle of Wight PO35 5XS
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Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)
The Elms Care Home, Bembridge
The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)
The Elms Care Home, Bembridge
The Elms Care Home, Bembridge

The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.

Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...  

Care Provided by The Elms Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475From £1,475
Residential Dementia CareFrom £1,475From £1,475
Nursing CareFrom £1,475From £1,475
Nursing Dementia CareFrom £1,475From £1,475
Special offer - for limited time only.

Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

Contact The Elms Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gill McLean (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking is available

The Elms Care Home Reviews (85)

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9.5

The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years. Over all time The Elms Care Home has 85 reviews.

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Showing 85 reviews matching selected criteria
Review from Veronica R (Daughter of Resident) published on 16 April 2021 Submitted via Postal Card
Overall Experience

I am very impressed with all the staff who seem to know my mum well and are very caring toward her and us as a family. Always happy to help. I was extremely pleased with a follow up to some facts I provided about Mum. The doctor has been unformed and phoned me, which allowed us to have a meaningful conversation about Mum's health issues.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful feedback about The Elms. You are all part of our Elms family, and we are delighted you are so satisfied with the way in which we are keeping you informed about your Mum's health. Please let us know if there is anything else we can do to help.

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Review from Tracy G (Daughter of Resident) published on 14 April 2021 Submitted via Website
Overall Experience
My mum spent a couple of weeks with this home before she passed. She was admitted from the hospital and because of COVID, it was a very difficult time.
The staff were extremely supportive and empathetic, especially when Mums condition became end of life care. I was able to spend time with my mum and was there at the end.
The staff couldn’t do enough for myself or my mum and remained professional and so very caring throughout. I saw many staff from different shift patterns also, and this was across the board.
I would highly recommend this home.

The staff clearly love their job.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. We are so sorry for the loss of your mum. We are glad you are happy with the way we all cared for her during this very difficult time for you. We will let our team know how much you appreciate everything they did for your mum and you, especially ensuring you were there with her at the end.

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Review from Julia M (Daughter of Resident) published on 13 April 2021 Submitted via Website
Overall Experience

It is clear my mother has settled well and is pleased to find good activities to enjoy. The care notes system is easily accessible to me, and I can monitor my mother’s progress which is reassuring. I can see all care plans and feel able to comment on these.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your lovely feedback about The Elms. It is our pleasure to care for your mother, and we are so pleased you feel able to comment on the way we are looking after her. We shall let our terrific team know how much you appreciate everything they are doing to ensure she stays safe, settled and happy.

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Review from Neil H (Friend of Resident) published on 29 March 2021 Submitted via Website
Overall Experience

Helpful staff - very clean and smells very clean as well. They look after their clients and visitors, and while the Covid-19 is on, they test every visitors. They keep their clients well entertain every day. Thanks to the whole staff; they even have a wall of photo's of all the staff who work there, but they call it The Elms family.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful words about The Elms. We are all The Elms family, so please consider yourself part of it!

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Review from L H (Granddaughter of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

Both my grandparents have now been looked after by the wonderful staff at The Elms. During the past difficult year, while we have been unable to visits, the staff have helped us to remain in contact, and I have no doubts that the residents are being well looked after. The activities team, in particular, have provided great entertainment for residents. Would definitely recommend.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely recommendation for The Elms. It is our pleasure to look after your grandparents, and we have done all we can to ensure you and their loved ones can keep in regular contact with them during these difficult times. We have so much fun organising our activities for everyone to enjoy. We shall pass on your kind comments to all the team here at The Elms.

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Review from Nigel P (Respite Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience
All staff very friendly and helpful.

Good stay here; would return.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your kind words about The Elms. We are so glad you were very happy with your stay with us. We shall pass on your appreciation to our friendly, helpful team here. Please keep in touch, and if there is anything else we can do to support you, do let us know.

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Review from Gayle B (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card
Overall Experience

I feel that the manager and all the staff at The Elms Nursing Home deserve medals for the care and professionalism they have shown during this pandemic - often putting themselves at risk. Every person treated my mum with dignity, respect and love, just as they did for my dad, to my daughter and me. We think of them as part of our family, and even though my beloved Mum is no longer with them, we will always stay in touch. Thank you all for what you did for us as a family.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. This pandemic has proved a very challenging and often difficult time for us all, but we have always put the safety and care of all our residents at the heart of everything we do. You will always be part of our family at The Elms, and please...  

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Review from Bernard S (Son of Resident) published on 15 October 2020 Submitted via Website
Overall Experience

Due to COVID-19, my contact with the home have been by phone or brief encounters in the Reception area. At no time was I made to feel that I was being a nuisance despite, for example, some requests for a visit being made at relatively short notice and clearly interrupting a busy routine. At all times, the staff have been kind, understanding and have patiently assisted my Mother to enjoy brief visits outside the confines of the buildings. I have nothing but praise for their attitude and efforts in helping my Mother recover. My ratings below are all Good based on the feedback from my Mother and my necessarily, limited observation of the facilities and care provision.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your very kind comments about our superb staff at The Elms. These past few months have been very challenging for all of us. It is very important to us though that relatives and loved ones are kept informed about their well-being especially your Mother during her recovery. We will ensure all the team caring for your Mother see your lovely review.

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Review from J W (Resident / Service User) published on 25 September 2020 Submitted via Postal Card
Overall Experience

Very satisfactory. Happy staff and helpful.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely comments about The Elms. We are a happy, helpful family here and we shall let everyone know how much you appreciate the way they are caring for you.

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Review from D S (Resident / Service User) published on 25 September 2020 Submitted via Postal Card
Overall Experience

I have only been here for 9 days so have been in semi self-isolation. I have not had a chance to try all the facilities/activities The Elms has to offer. I have been well looked after and fed and watered. The garden looks very inviting and I look forward to sitting in it next week. All the staff have been helpful and cheerful which his very welcome after spending five weeks in hospital prior to coming here.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your review of The Elms. It is unfortunate that all residents must self-isolate for 14 days under the current rules. However, we look forward to you enjoying all the lovely facilities especially our gorgeous garden, where you will see lots of wildlife including squirrels. We do hope...  

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Review from P P (Resident / Service User) published on 28 July 2020 Submitted via Postal Card
Overall Experience

Helpful in every case where help is needed, especially by resident staff.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely review which we will share with the team at The Elms. It is our pleasure to look after you.

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Review from Doreen M (Resident / Service User) published on 27 July 2020 Submitted via Postal Card
Overall Experience

I'm very happy in the home.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words. We are so glad you are happy being cared for by our lovely team at The Elms.

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Review from P M (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card
Overall Experience

The experience Mum received at The Elms Nursing Home was first class. Management and all staff, indeed everyone, made her feel so welcome and looked after her superbly. Nothing was too much trouble, they were wonderful. Mum was kept so lovely and clean and had fresh clothes on every day. She enjoyed the activities provided and looked forward to her meals. Mum had a lovely bedroom overlooking the garden which was kept immaculate. My husband and I visited Mum most days and when lockdown came, she really struggled but the carers reassured her. We were always made to feel so welcome when we visited Mum. A friendly smile, a lovely chat and a nice cup of tea. When Mum passed away we were able to be with her which meant such a lot. The care, compassion and kindness shown to us from all staff was something I will never forget. Just absolutely amazing. They deserve all the praise imaginable. We will never forget the hospitality, friendliness and love shown to my dear mum and family at this difficult time from the wonderful Elms family.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

What wonderful words about The Elms. We are overwhelmed by your kind comments about the way in which we cared for your beloved Mum. This has been a challenging time for all of us and we will pass on your thanks and praise to the team who looked after her. We would also like to offer you our sincerest condolences on the loss of your lovely Mum.

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Review from A C (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card
Overall Experience

We are so grateful that our dad has been well looked after during lockdown. We have not been able to see him but have had peace of mind that the carers have looked after him. The manager and admin are fantastic.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your superb review of The Elms. We are so glad you are happy with the way in which we have been looking after your dad during this very challenging time. We shall share your very kind words with everyone in our terrific team, and we look forward to seeing you again when it is safe to do so.

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Review from Nick H (Friend of Resident) published on 8 July 2020 Submitted via Website
Overall Experience

Excellent guards taken in this coronavirus time, manager on the ball with restrictions through the epidemic. Clients treated safely even when dealing with hospital ex-patients while COVID was high. Good safe practices undertaken.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your positive comments about The Elms. We are happy that the home has remained COVID-free due to the conscientiousness of our staff here.

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Review from Lynn T (Daughter of Resident) published on 29 June 2020 Submitted via Website
Overall Experience

The atmosphere is homely, friendly and caring. The staff are, in the main, cheerful and caring. The Manager is always available to give advice and support to the family, and our phone calls to the home are always welcomed (we are never made to feel as if we’re being a nuisance), even during the evening when I have occasionally called to check on him. The administrator is always full of reassurance when we need to talk about Dad and it seems that nothing is too much trouble for her. Dad is thriving in their care, eating well, and interested in his surroundings. If we cannot have him at home, we are relieved that he is in the care of The Elms.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words about The Elms. It is our pleasure to care for your dad and to see him thriving and enjoying life during these difficult times. You are always welcome to call us and we look forward to seeing you again once it is safe to do so. We will share your wonderful review with all our terrific Elms team.

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Review from Andrew H (Son of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

My father has been in the home since early March and was very poorly after suffering a stroke, the staff have always made every effort to comfort him and make him feel welcome and he is now starting to come to terms with this awful situation, the staff have been caring and supportive and always considerate towards my father and the rest of the family, we all feel quite happy with the current situation and must commend the way problems when they have arisen have been dealt with.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely review of The Elms. We are so glad you are satisfied with how we are caring for your father and the way we are giving him comfort and support at this very difficult time for you all. We shall pass on your kind words to the team who are looking after him.

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Review from Malcolm H (Son of Resident) published on 19 June 2020 Submitted via Website
Overall Experience

From the first days of Mum's stay at The Elms, the team have been ahead of us in predicting Mum's condition and progress in the home environment. They have been able to keep Mum sufficiently occupied to significantly reduce feelings of anxiety and loneliness that she had when she was living alone through the Covid crisis. Communication with the staff team has been good and on all occasions, we have been able to get updates or minor issues attended to.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely comments about The Elms. We are delighted you are satisfied with the care your Mum is receiving from us. It has been a difficult time for us all but one of our main priorities is to keep you fully informed and up to date with how she is getting on. We will pass on your kind words to the team that is looking after your Mum.

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Review from G G (Resident / Service User) published on 12 June 2020 Submitted via Postal Card
Overall Experience

Magical staff. The food could be improved. My stay was extended because of the Coronavirus.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words about The Elms. It was our pleasure for our magical team to look after you. We shall pass on your feedback about the food. Please keep in touch with us.

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Review from M D (Resident / Service User) published on 2 June 2020 Submitted via Postal Card
Overall Experience

Having been in the home for several months was treated with respect and dignity from the beginning, right up to going home. Staff is extremely pleasant and helpful and very cheery considering what they have to do and some not pleasant. Food not bad but room for improvement, especially evening meal - soup and sandwiches a bit tiresome to say the least.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your very kind words about The Elms. It was our pleasure to look after you especially at such a difficult and challenging time for all of us. We shall pass on your comments about the food, but our team will be delighted that you appreciated all they did to care for you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 June 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Elms Care Home.

Upcoming Events

There are no upcoming events for The Elms Care Home.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for The Elms Care Home.

Meet the Team (2)

Gill McLean
Gill McLeanJob Title:Home ManagerJoined: 2024

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.

The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.

I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

Cheyenne Cullum
Cheyenne CullumJob Title:Deputy ManagerJoined: 2025

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.

I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.

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