
Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.
Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...
Care Provided by The Elms Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Elms Care Home for full pricing details and T&Cs.
Contact The Elms Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gill McLean (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (8)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Car parking is available
The Elms Care Home Reviews (85)
The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years.
Over all time The Elms Care Home has 85 reviews.
I was worried at first, but soon settled down and would recommend to any family to look for a place here.
Thank you for your very kind words about The Elms. We are so glad you now feel settled with us and we are delighted you would recommend us to any other family.
The room was very comfortable and the food was delicious. The staff are nice and helpful and the other residents were friendly. My stay here has been comfortable and relaxing, even with the physio.
Thank you for your lovely review of The Elms. We are glad you have enjoyed your stay with us and we shall let our team, including the physio, know how much you appreciate their support for you.
My stay at The Elms has been satisfactory, and the carers are always bright and cheerful and very willing to help me, whatever the circumstances.
Thank you for your kind words about The Elms. It's a pleasure to care for you and to help you live your best life with us.
First-class care, food and everything all round is good. I am very happy to be here.
Thank you very much for your fantastic review of The Elms. It is our pleasure to care for you and to have you as part of our happy Elms family.
They have taken great care of Mother. Any problems with her health and they contact us straight away. The staff are very caring and help her in every way. She is very happy and contented there.
Thank you for your lovely review of The Elms. It's our pleasure to look after your mother and we are delighted she is very happy and contented in our care. We shall share your kind words with all our wonderful Elms team.
Because of staff shortages, the time-lapse between calling for assistance and getting it is excessive. Despite this, the staff are patient and tolerant in difficult situations. Their hard work is much appreciated.
Thank you for your review of The Elms and your kind comments about our hard-working, dedicated staff which we will share with them. Like so many other care and nursing homes, we are currently experiencing challenges recruiting staff. We are doing everything we can to attract more people to come and work with us.
Excellent home staff who cannot do enough for the residents, even under times of great pressure. Very clean and tidy home. Food could be more flavoursome and more varied.
Thank you very much for your positive review of The Elms. We are glad you were happy during your stay with us. We note what you say about the food. We do review our menus each spring, summer, autumn and winter to try and make them more varied.
I came into this home full of trepidation but was surprised to find how kind the staff were. They always used your first name, helped in any way they could and were always cheerful. The physiotherapy was first class and went above and beyond their remit to get me on my feet again, for which I am extremely grateful.
Thank you so much for your lovely words about The Elms. It was a pleasure to help and support you while you were getting back on your feet again. We are so glad you enjoyed your stay with us. Please keep in touch and let us know how you are getting on. We will share your review with all our fantastic team so they know how much you appreciated their kindness and help.
All of the Elms staff have given my grandad a new lease of life, he would not be with us now if he had not received the care and attention the staff at the Elms have and still give him. They are always helpful when we have questions and supportive to let us see him during the Covid-19 restrictions either virtually or in person. They genuinely care about their residents and the activities they offer are amazing. I love how we are kept up to date via facebook, it always brings a smile to my face. The staff go over and above for their residents. Thank you for all that you do!
What a wonderful review of The Elms. Thank you so much for your lovely words which we shall share with all the team here. We love having your grandad with us and seeing him flourish in our care. We are so glad he enjoys all our fun activities which we will continue to post on Facebook so you can see how well he is doing.
Very caring home. Every assistance is given towards recovery. Daily physio, well planned and gently progressive. All staff are polite and very helpful. Meals are well planned and prepared. The barbecue was a real treat in the sunshine in the garden, after lockdown.
We really appreciate you taking the time to review The Elms. Thank you for your lovely comments. We are so glad we have been able to help you on your recovery.
I have been a resident for over five years, needing nursing care. The staff have treated me very well. The meals are well prepared, but I would prefer a wider choice of food. There is a lovely garden and in the summer we have barbeques.
What lovely words about The Elms. It is our pleasure to care for you and we are so glad you are happy here. We look forward to having some more barbeques in the garden this summer when we have some very exciting events and activities lined up for you.
I like living at The Elms. Every one of the staff are kind and they help us.
Thank you so much for your kind words about The Elms. It's our pleasure to have you here as part of The Elms family. We shall let our team here know how much you appreciate their kindness and helpfulness.
All staff, from reception, carers, cleaners and the lady nurses, have been helpful, caring and have made my father comfortable. Lovely that he can have hot drinks often and when needed. Home cooked food and asked daily of the list, what he would like. Very good that we have been able to bring in his larger TV and photos, etc. Everything, including laundry is available. Highly recommend The Elms nursing home.
Thank you so much for your lovely comments about The Elms. We are delighted you are so happy with the way we are looking after your father. We are glad he feels comfortable and very at home with us. Meals are very important to our residents and we ensure there is always a good choice of dishes...
I spent two weeks here as part of the Isle of Wight covid isolation scheme and post-op recuperation. Having now been home for a few weeks and not feeling at all well, I have just been diagnosed with blood clots, mostly in my legs. I do wonder if, perhaps, an area outside the rooms, such as the car park, could have been designated for more exercise, as the bedroom sizes prohibited very much walking.
Thank you for the time you took to complete a review for The Elms. The car park, unfortunately, would not be a suitable or safe place for exercise. However, we do have a very large garden and paved area, so we will speak with the NHS rehab team to make them aware of your comments and ask them to consider using the space available.
I have had a first-class experience at The Elms. My room is large, comfortable and well-furnished. It is also warm - an important factor for me. The food is also very good - nutritional, tasty and well-served. The staff are excellent, always available if needed, kind and attentive. The biggest plus for me was being able to bring my cat - thank you!
Thank you so much for your superb review of The Elms. We are delighted you are so happy with us. Care, comfort and companionship are key to everything we do for you, so we are so glad we have been able to provide all three for you, including welcoming your beloved cat to keep you company. We shall let all our lovely Elms team know how much you appreciate their kindness and attentiveness.
My family over the past years have all spent time in The Elms, and have had excellent treatment - husband, brother, sister and brother-in-law.
First-class.
Thank you so much for your lovely review of The Elms. We are so glad you are so satisfied with the care your family have received from us over the past years. It was our pleasure to look after your loved ones.
The Elms Nursing Home is situated in a pleasant part of the Isle of Wight. The public rooms are open and airy. The staff are kind and helpful. I can't comment on activities as I am restricted in movement.
Thank you so much for your very kind words about The Elms. It is our pleasure to look after you, and we are so glad you are so happy in our care. We are so lucky we are located in lovely Bembridge.
It's been lovely. At lunch, I can't choose what I want because I have a soft diet - it comes, at supper, I choose something on bread. My son came to see me, and they called me in the lounge. There is a phone in my bedroom, and I speak to my relatives. The carers are kind and efficient. I wet the bed. I shall be happy there till I end my days.
Thank you so much for your super review about The Elms. We are so pleased you are happy in our care. It is our pleasure to look after you, and we are glad you can stay in touch with your loved ones so easily. We shall let our lovely carers know how much you appreciate everything they do for you.
Everyone that looks after my mum does a great job, friendly and very helpful. Mum was very poorly, and they looked after Mum, and she looks great, well and happy and loves being here.
Thank you so much for your wonderful words about The Elms. It is our pleasure to care for your Mum, and like you, we are so delighted to see her so happy and well. We shall share your comments with our brilliant team, who are looking after her, so they know how much you appreciate everything they are doing.
My mum is happy here. Staff always seem friendly, and they put so much effort into celebrating every occasion including St Patricks Day and Valentines Day etc. Residents always look and seem well cared for, and there seems to be a lot of activities provided often. Sometimes communication can be difficult with different staff working at different times some minor details are not passed on.
Thank you so much for your wonderful review of The Elms. We are so glad your mum is happy in our care. We do ensure that every special occasion is celebrated in style here! However, we are sorry that you have found difficulty with the communication, which we will strive to improve.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms Care Home.
There are no upcoming events for The Elms Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Elms Care Home.
Meet the Team (2)

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.
The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.
I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.
I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms Care Home to verify any information. View our terms and conditions. The Elms Care Home has an Enhanced Service -more info.