The Elms Care Home

Swains Road, Bembridge PO35 5XS
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9.4 81 Reviews
  • The Elms Care Home, Bembridge
The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.

Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and provides a full schedule of activities, entertainment and outings to cater to everyone’s taste.

Residents also benefit from a hairdressing salon, comfortable communal areas as well as quiet areas to sit. Fresh, homemade meals can be enjoyed in the dining room.

An all inclusive laundry service is available along with access to video calling to keep in touch with family and friends and a dedicated room for overnight visitors.

The Elms is set within its own secluded grounds, located just off a residential street in a quiet part of Bembridge and provides a wonderfully cosy, comfortable and social place for residents to call home. The home offers 48 generously proportioned en-suite bedrooms which are all newly decorated, tastefully furnished and equipped with a flat-screen digital TV, telephone point and 24-hour call bell. The Elms boasts beautiful and well-maintained courtyard gardens where various activities can be enjoyed or where residents can sit and watch the world go by.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1425
  • RESPITE Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Dementia Care: from £1425

Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact The Elms Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Haines (Regional Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking is available

The Elms Care Home Reviews (81)

9.4

The Elms Care Home has a Review Score of 9.4 (9.364) out of 10, based on 10 reviews in the last 2 years.
Over all time The Elms Care Home has 81 reviews.

Overall Experience
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  • 27
  • 5
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Date Published
  • 81
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Reviewer Connection to The Elms Care Home
  • 28
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Total of 81, showing 21-40
Review from Julia R (Daughter-in-law of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have taken great care of Mother. Any problems with her health and they contact us straight away. The staff are very caring and help her in every way. She is very happy and contented there.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your lovely review of The Elms. It's our pleasure to look after your mother and we are delighted she is very happy and contented in our care. We shall share your kind words with all our wonderful Elms team.

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Review from Shirley B (Wife of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Because of staff shortages, the time-lapse between calling for assistance and getting it is excessive. Despite this, the staff are patient and tolerant in difficult situations. Their hard work is much appreciated.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your review of The Elms and your kind comments about our hard-working, dedicated staff which we will share with them. Like so many other care and nursing homes, we are currently experiencing challenges recruiting staff. We are doing everything we can to attract more people to come and work with us.

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Review from R G (Respite Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent home staff who cannot do enough for the residents, even under times of great pressure. Very clean and tidy home. Food could be more flavoursome and more varied.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your positive review of The Elms. We are glad you were happy during your stay with us. We note what you say about the food. We do review our menus each spring, summer, autumn and winter to try and make them more varied.

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Review from Maureen H (Respite Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came into this home full of trepidation but was surprised to find how kind the staff were. They always used your first name, helped in any way they could and were always cheerful. The physiotherapy was first class and went above and beyond their remit to get me on my feet again, for which I am extremely
grateful.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words about The Elms. It was a pleasure to help and support you while you were getting back on your feet again. We are so glad you enjoyed your stay with us. Please keep in touch and let us know how you are getting on. We will share your review with all our fantastic team so they know how much you appreciated their kindness and help.

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Review from Becky P (Granddaughter of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the Elms staff have given my grandad a new lease of life, he would not be with us now if he had not received the care and attention the staff at the Elms have and still give him. They are always helpful when we have questions and supportive to let us see him during the Covid-19 restrictions either
virtually or in person. They genuinely care about their residents and the activities they offer are amazing. I love how we are kept up to date via facebook, it always brings a smile to my face. The staff go over and above for their residents. Thank you for all that you do!
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

What a wonderful review of The Elms. Thank you so much for your lovely words which we shall share with all the team here. We love having your grandad with us and seeing him flourish in our care. We are so glad he enjoys all our fun activities which we will continue to post on Facebook so you can see how well he is doing.

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Review from M R (Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring home. Every assistance is given towards recovery. Daily physio, well planned and gently progressive. All staff are polite and very helpful. Meals are well planned and prepared. The barbecue was a real treat in the sunshine in the garden, after lockdown.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

We really appreciate you taking the time to review The Elms. Thank you for your lovely comments. We are so glad we have been able to help you on your recovery.

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Review from J N (Resident) assisted by family/friend published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident for over five years, needing nursing care. The staff have treated me very well. The meals are well prepared, but I would prefer a wider choice of food. There is a lovely garden and in the summer we have barbeques.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

What lovely words about The Elms. It is our pleasure to care for you and we are so glad you are happy here. We look forward to having some more barbeques in the garden this summer when we have some very exciting events and activities lined up for you.

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Review from Angela L (Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living at The Elms. Every one of the staff are kind and they help us.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your kind words about The Elms. It's our pleasure to have you here as part of The Elms family. We shall let our team here know how much you appreciate their kindness and helpfulness.

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Review from L M (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff, from reception, carers, cleaners and the lady nurses, have been helpful, caring and have made my father comfortable. Lovely that he can have hot drinks often and when needed. Home cooked food and asked daily of the list, what he would like. Very good that we have been able to bring in his
larger TV and photos, etc. Everything, including laundry is available. Highly recommend The Elms nursing home.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely comments about The Elms. We are delighted you are so happy with the way we are looking after your father. We are glad he feels comfortable and very at home with us. Meals are very important to our residents and we ensure there is always a good choice of dishes available to cater for all tastes. We will share your wonderful recommendation with all the fantastic team at The Elms so they know how much you appreciate their help and care.

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Review from Mary B (Respite Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent two weeks here as part of the Isle of Wight covid isolation scheme and post-op recuperation. Having now been home for a few weeks and not feeling at all well, I have just been diagnosed with blood clots, mostly in my legs. I do wonder if, perhaps, an area outside the rooms, such as the car park,
could have been designated for more exercise, as the bedroom sizes prohibited very much walking.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for the time you took to complete a review for The Elms. The car park, unfortunately, would not be a suitable or safe place for exercise. However, we do have a very large garden and paved area, so we will speak with the NHS rehab team to make them aware of your comments and ask them to consider using the space available.

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Review from Elizabeth J (Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a first-class experience at The Elms. My room is large, comfortable and well-furnished. It is also warm - an important factor for me. The food is also very good - nutritional, tasty and well-served. The staff are excellent, always available if needed, kind and attentive. The biggest plus
for me was being able to bring my cat - thank you!
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your superb review of The Elms. We are delighted you are so happy with us. Care, comfort and companionship are key to everything we do for you, so we are so glad we have been able to provide all three for you, including welcoming your beloved cat to keep you company. We shall let all our lovely Elms team know how much you appreciate their kindness and attentiveness.

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Review from N S (Respite Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory, excellent care.
My family over the past years have all spent time in The Elms, and have had excellent treatment - husband, brother, sister and brother-in-law.
First-class.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely review of The Elms. We are so glad you are so satisfied with the care your family have received from us over the past years. It was our pleasure to look after your loved ones.

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Review from J J (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Elms Nursing Home is situated in a pleasant part of the Isle of Wight. The public rooms are open and airy. The staff are kind and helpful. I can't comment on activities as I am restricted in movement.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your very kind words about The Elms. It is our pleasure to look after you, and we are so glad you are so happy in our care. We are so lucky we are located in lovely Bembridge.

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Review from Daphne C (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been lovely. At lunch, I can't choose what I want because I have a soft diet - it comes, at supper, I choose something on bread. My son came to see me, and they called me in the lounge. There is a phone in my bedroom, and I speak to my relatives. The carers are kind and efficient. I wet the bed.
I shall be happy there till I end my days.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your super review about The Elms. We are so pleased you are happy in our care. It is our pleasure to look after you, and we are glad you can stay in touch with your loved ones so easily. We shall let our lovely carers know how much you appreciate everything they do for you.

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Review from Paul G (Son of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone that looks after my mum does a great job, friendly and very helpful. Mum was very poorly, and they looked after Mum, and she looks great, well and happy and loves being here.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful words about The Elms. It is our pleasure to care for your Mum, and like you, we are so delighted to see her so happy and well. We shall share your comments with our brilliant team, who are looking after her, so they know how much you appreciate everything they are doing.

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Review from Sue H (Daughter of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy here. Staff always seem friendly, and they put so much effort into celebrating every occasion including St Patricks Day and Valentines Day etc. Residents always look and seem well cared for, and there seems to be a lot of activities provided often. Sometimes communication can be difficult
with different staff working at different times some minor details are not passed on.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. We are so glad your mum is happy in our care. We do ensure that every special occasion is celebrated in style here! However, we are sorry that you have found difficulty with the communication, which we will strive to improve.

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Review from Veronica R (Daughter of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed with all the staff who seem to know my mum well and are very caring toward her and us as a family. Always happy to help. I was extremely pleased with a follow up to some facts I provided about Mum. The doctor has been unformed and phoned me, which allowed us to have a meaningful
conversation about Mum's health issues.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful feedback about The Elms. You are all part of our Elms family, and we are delighted you are so satisfied with the way in which we are keeping you informed about your Mum's health. Please let us know if there is anything else we can do to help.

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Review from Tracy G (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent a couple of weeks with this home before she passed. She was admitted from the hospital and because of COVID, it was a very difficult time.
The staff were extremely supportive and empathetic, especially when Mums condition became end of life care. I was able to spend time with my mum and
was there at the end.
The staff couldn’t do enough for myself or my mum and remained professional and so very caring throughout. I saw many staff from different shift patterns also, and this was across the board.
I would highly recommend this home.
The staff clearly love their job.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. We are so sorry for the loss of your mum. We are glad you are happy with the way we all cared for her during this very difficult time for you. We will let our team know how much you appreciate everything they did for your mum and you, especially ensuring you were there with her at the end.

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Review from Julia M (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is clear my mother has settled well and is pleased to find good activities to enjoy. The care notes system is easily accessible to me, and I can monitor my mother’s progress which is reassuring. I can see all care plans and feel able to comment on these.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your lovely feedback about The Elms. It is our pleasure to care for your mother, and we are so pleased you feel able to comment on the way we are looking after her. We shall let our terrific team know how much you appreciate everything they are doing to ensure she stays safe, settled and happy.

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Review from Neil H (Friend of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helpful staff - very clean and smells very clean as well. They look after their clients and visitors, and while the Covid-19 is on, they test every visitors. They keep their clients well entertain every day. Thanks to the whole staff; they even have a wall of photo's of all the staff who work there,
but they call it The Elms family.
Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful words about The Elms. We are all The Elms family, so please consider yourself part of it!

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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for The Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.526 for The Elms Care Home is calculated as follows: ( (78 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 116 Ratings = 4.526
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.838 Points relating to the number of positive Reviews for The Elms Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 9 Positive Reviews ÷ 9.6 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 23 Sep 2025

Vacancies available. For more information please contact The Elms.

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Awards / Recognitions (9)

Meet the Team (2)

Gill

Gill McLean

Job Title: Home Manager Joined: 2024

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.


The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.


I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

Kim

Kim Haines

Job Title: Regional Operations Manager Joined: 2024

Awaiting Description

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