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The Elms Care Home

Swains Road, Bembridge, Isle of Wight PO35 5XS
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Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)
The Elms Care Home, Bembridge
The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)
The Elms Care Home, Bembridge
The Elms Care Home, Bembridge

The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.

Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...  

Care Provided by The Elms Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475From £1,475
Residential Dementia CareFrom £1,475From £1,475
Nursing CareFrom £1,475From £1,475
Nursing Dementia CareFrom £1,475From £1,475
Special offer - for limited time only.

Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

Contact The Elms Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gill McLean (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Car parking is available

The Elms Care Home Reviews (85)

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9.5

The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years. Over all time The Elms Care Home has 85 reviews.

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Showing 85 reviews matching selected criteria
Review from Valerie S (Resident / Service User) published on 24 March 2022 Submitted via Postal Card
Overall Experience

I was worried at first, but soon settled down and would recommend to any family to look for a place here.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your very kind words about The Elms. We are so glad you now feel settled with us and we are delighted you would recommend us to any other family.

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Review from Caroline G (Respite Resident) published on 24 March 2022 Submitted via Postal Card
Overall Experience

The room was very comfortable and the food was delicious. The staff are nice and helpful and the other residents were friendly. My stay here has been comfortable and relaxing, even with the physio.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your lovely review of The Elms. We are glad you have enjoyed your stay with us and we shall let our team, including the physio, know how much you appreciate their support for you.

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Review from S W (Resident / Service User) published on 24 March 2022 Submitted via Postal Card
Overall Experience

My stay at The Elms has been satisfactory, and the carers are always bright and cheerful and very willing to help me, whatever the circumstances.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your kind words about The Elms. It's a pleasure to care for you and to help you live your best life with us.

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Review from S R (Resident / Service User) published on 8 March 2022 Submitted via Website
Overall Experience

First-class care, food and everything all round is good. I am very happy to be here.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your fantastic review of The Elms. It is our pleasure to care for you and to have you as part of our happy Elms family.

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Review from Julia R (Daughter-in-law of Resident) published on 23 February 2022 Submitted via Postal Card
Overall Experience

They have taken great care of Mother. Any problems with her health and they contact us straight away. The staff are very caring and help her in every way. She is very happy and contented there.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your lovely review of The Elms. It's our pleasure to look after your mother and we are delighted she is very happy and contented in our care. We shall share your kind words with all our wonderful Elms team.

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Review from Shirley B (Wife of Resident) published on 22 February 2022 Submitted via Postal Card
Overall Experience

Because of staff shortages, the time-lapse between calling for assistance and getting it is excessive. Despite this, the staff are patient and tolerant in difficult situations. Their hard work is much appreciated.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for your review of The Elms and your kind comments about our hard-working, dedicated staff which we will share with them. Like so many other care and nursing homes, we are currently experiencing challenges recruiting staff. We are doing everything we can to attract more people to come and work with us.

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Review from R G (Respite Resident) published on 13 September 2021 Submitted via Postal Card
Overall Experience

Excellent home staff who cannot do enough for the residents, even under times of great pressure. Very clean and tidy home. Food could be more flavoursome and more varied.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you very much for your positive review of The Elms. We are glad you were happy during your stay with us. We note what you say about the food. We do review our menus each spring, summer, autumn and winter to try and make them more varied.

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Review from Maureen H (Respite Resident) published on 6 September 2021 Submitted via Postal Card
Overall Experience

I came into this home full of trepidation but was surprised to find how kind the staff were. They always used your first name, helped in any way they could and were always cheerful. The physiotherapy was first class and went above and beyond their remit to get me on my feet again, for which I am extremely grateful.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely words about The Elms. It was a pleasure to help and support you while you were getting back on your feet again. We are so glad you enjoyed your stay with us. Please keep in touch and let us know how you are getting on. We will share your review with all our fantastic team so they know how much you appreciated their kindness and help.

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Review from Becky P (Granddaughter of Resident) published on 9 August 2021 Submitted via Website
Overall Experience

All of the Elms staff have given my grandad a new lease of life, he would not be with us now if he had not received the care and attention the staff at the Elms have and still give him. They are always helpful when we have questions and supportive to let us see him during the Covid-19 restrictions either virtually or in person. They genuinely care about their residents and the activities they offer are amazing. I love how we are kept up to date via facebook, it always brings a smile to my face. The staff go over and above for their residents. Thank you for all that you do!

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

What a wonderful review of The Elms. Thank you so much for your lovely words which we shall share with all the team here. We love having your grandad with us and seeing him flourish in our care. We are so glad he enjoys all our fun activities which we will continue to post on Facebook so you can see how well he is doing.

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Review from M R (Resident / Service User) published on 11 June 2021 Submitted via Postal Card
Overall Experience

Very caring home. Every assistance is given towards recovery. Daily physio, well planned and gently progressive. All staff are polite and very helpful. Meals are well planned and prepared. The barbecue was a real treat in the sunshine in the garden, after lockdown.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

We really appreciate you taking the time to review The Elms. Thank you for your lovely comments. We are so glad we have been able to help you on your recovery.

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Review from J N (Resident / Service User) published on 11 June 2021 Submitted via Postal Card
Overall Experience

I have been a resident for over five years, needing nursing care. The staff have treated me very well. The meals are well prepared, but I would prefer a wider choice of food. There is a lovely garden and in the summer we have barbeques.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

What lovely words about The Elms. It is our pleasure to care for you and we are so glad you are happy here. We look forward to having some more barbeques in the garden this summer when we have some very exciting events and activities lined up for you.

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Review from Angela L (Resident / Service User) published on 11 June 2021 Submitted via Postal Card
Overall Experience

I like living at The Elms. Every one of the staff are kind and they help us.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your kind words about The Elms. It's our pleasure to have you here as part of The Elms family. We shall let our team here know how much you appreciate their kindness and helpfulness.

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Review from L M (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

All staff, from reception, carers, cleaners and the lady nurses, have been helpful, caring and have made my father comfortable. Lovely that he can have hot drinks often and when needed. Home cooked food and asked daily of the list, what he would like. Very good that we have been able to bring in his larger TV and photos, etc. Everything, including laundry is available. Highly recommend The Elms nursing home.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely comments about The Elms. We are delighted you are so happy with the way we are looking after your father. We are glad he feels comfortable and very at home with us. Meals are very important to our residents and we ensure there is always a good choice of dishes...  

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Review from Mary B (Respite Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

I spent two weeks here as part of the Isle of Wight covid isolation scheme and post-op recuperation. Having now been home for a few weeks and not feeling at all well, I have just been diagnosed with blood clots, mostly in my legs. I do wonder if, perhaps, an area outside the rooms, such as the car park, could have been designated for more exercise, as the bedroom sizes prohibited very much walking.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you for the time you took to complete a review for The Elms. The car park, unfortunately, would not be a suitable or safe place for exercise. However, we do have a very large garden and paved area, so we will speak with the NHS rehab team to make them aware of your comments and ask them to consider using the space available.

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Review from Elizabeth J (Resident / Service User) published on 24 May 2021 Submitted via Postal Card
Overall Experience

I have had a first-class experience at The Elms. My room is large, comfortable and well-furnished. It is also warm - an important factor for me. The food is also very good - nutritional, tasty and well-served. The staff are excellent, always available if needed, kind and attentive. The biggest plus for me was being able to bring my cat - thank you!

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your superb review of The Elms. We are delighted you are so happy with us. Care, comfort and companionship are key to everything we do for you, so we are so glad we have been able to provide all three for you, including welcoming your beloved cat to keep you company. We shall let all our lovely Elms team know how much you appreciate their kindness and attentiveness.

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Review from N S (Respite Resident) published on 24 May 2021 Submitted via Postal Card
Overall Experience
Very satisfactory, excellent care.
My family over the past years have all spent time in The Elms, and have had excellent treatment - husband, brother, sister and brother-in-law.

First-class.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your lovely review of The Elms. We are so glad you are so satisfied with the care your family have received from us over the past years. It was our pleasure to look after your loved ones.

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Review from J J (Resident / Service User) published on 6 May 2021 Submitted via Postal Card
Overall Experience

The Elms Nursing Home is situated in a pleasant part of the Isle of Wight. The public rooms are open and airy. The staff are kind and helpful. I can't comment on activities as I am restricted in movement.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your very kind words about The Elms. It is our pleasure to look after you, and we are so glad you are so happy in our care. We are so lucky we are located in lovely Bembridge.

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Review from Daphne C (Resident / Service User) published on 6 May 2021 Submitted via Postal Card
Overall Experience

It's been lovely. At lunch, I can't choose what I want because I have a soft diet - it comes, at supper, I choose something on bread. My son came to see me, and they called me in the lounge. There is a phone in my bedroom, and I speak to my relatives. The carers are kind and efficient. I wet the bed. I shall be happy there till I end my days.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your super review about The Elms. We are so pleased you are happy in our care. It is our pleasure to look after you, and we are glad you can stay in touch with your loved ones so easily. We shall let our lovely carers know how much you appreciate everything they do for you.

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Review from Paul G (Son of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

Everyone that looks after my mum does a great job, friendly and very helpful. Mum was very poorly, and they looked after Mum, and she looks great, well and happy and loves being here.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful words about The Elms. It is our pleasure to care for your Mum, and like you, we are so delighted to see her so happy and well. We shall share your comments with our brilliant team, who are looking after her, so they know how much you appreciate everything they are doing.

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Review from Sue H (Daughter of Resident) published on 16 April 2021 Submitted via Postal Card
Overall Experience

My mum is happy here. Staff always seem friendly, and they put so much effort into celebrating every occasion including St Patricks Day and Valentines Day etc. Residents always look and seem well cared for, and there seems to be a lot of activities provided often. Sometimes communication can be difficult with different staff working at different times some minor details are not passed on.

Reply from Alison Reijman, PR Coordinator at The Elms Care Home

Thank you so much for your wonderful review of The Elms. We are so glad your mum is happy in our care. We do ensure that every special occasion is celebrated in style here! However, we are sorry that you have found difficulty with the communication, which we will strive to improve.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 June 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for The Elms Care Home.

Meet the Team (2)

Gill McLean
Gill McLeanJob Title:Home ManagerJoined: 2024

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.

The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.

I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

Cheyenne Cullum
Cheyenne CullumJob Title:Deputy ManagerJoined: 2025

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.

I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.

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