
Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.
Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...
Care Provided by The Elms Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Elms Care Home for full pricing details and T&Cs.
Contact The Elms Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gill McLean (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (8)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Car parking is available
The Elms Care Home Reviews (85)
The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years.
Over all time The Elms Care Home has 85 reviews.
I found the experience eye-opening. The care I received was excellent also the food was top form and served excellently. The hygiene was well maintained - top-notch (daily). I found all the staff very good and polite and caring.
Thank you so much for your fantastic review about The Elms. How lovely to hear how happy you were with the care, food, hygiene and of course, our brilliant Elms team. We shall share your comments with everybody there so they know how much you appreciated everything they have done for you.
From the very beginning, we felt dad was in safe hands. He was always relaxed and content. We noticed that he was always treated with care, kindness and respect. We were relieved dad ended his days there among caring thoughtful friends. A very big thank you to all the staff at The Elms.
Thank you so much for your wonderful review of The Elms. It was a pleasure for us to look after your Dad in the latter days of his life and we are so happy that you trusted us with his care. We will pass on your kind words and comments to our fantastic team who cared for him.
He received the most excellent care both medically and socially. He had deteriorated at his previous home due to being isolated and feeling abandoned but with care and attention within The Elms "Family", he improved immensely. Despite being deaf, nearly blind, unable to walk and suffering from Dementia, the staff made him feel human again. Unfortunately, a stroke just before his 99th birthday caused him to go downhill. When he became terminal, all the staff from the Manageress down could not have shown more kindness and compassion.
Thank you so much for your kind words about The Elms. It was a pleasure to look after your father and we shall share your comments with our wonderful team there who looked after him.
The staff have been really helpful and will always help. They always help if needed and they are friendly.
Thank you for your kind words about the help you have been given by our fantastic team at The Elms and the friendliness they have shown you. They will be delighted to know how much you appreciate all they have done for you.
Very caring people that took care of my mother in her final years.
Thank you for your lovely remarks about The Elms, which we shall pass on to our wonderful team here.
My one small problem was not having my water jug filled regularly. I had to do it myself.
Thank you very much for your review, Sue, and your positive comments about the resilience and abilities of our staff. However, we are sorry we did not ensure your water jug was regularly filled.
All staff, management, admin and carers were superb.
Thank you so much for your wonderful review, Caroline, and your very kind comments about all the staff at The Elms. It will mean so much to everyone that you thought so highly of them and the care they gave you during your stay with us.
I have no complaints whatsoever. Thank you.
Many thanks for your review. We are glad that your stay at The Elms was very comfortable and you were happy with the way in which you were cared for by our team there.
Daycare wonderful. Food is very good. Night time poor because of the slowness of staff, waiting to come for ages.
We’re really pleased to hear that you feel the care you received during the day is wonderful and that you enjoyed the food. We have invested a lot into our food offer including further training for our chefs, as we know how important it is for people to enjoy their food and dining...
The Elms was efficient, very ready to help swiftly in our time of need. Nothing was a problem. They overcame any difficulties for us. My mother was well looked after and I felt very supported at a difficult time.
ALL STAFF have been excellent.
Thank you.
The rooms are of a very high quality and enjoy nice views of trees, gardens and squirrels. It's good to have nurses on board in case of health worries.
It took 4 days to get an extra heater in our room because we were cold.
We were woken up at between 7 am to 7.30am in the morning, but a cup of tea was not brought up, sometimes as late as 9.45am. The tea at bedtime was very often only lukewarm, horrible.
Also, the towels were changed every day but bedclothes were only changed once in our 3 weeks.
The first week of our stay the food was quite plain, improved during the second week.
We were happy to provide you with an extra heater to make you comfortable within 48 hours after the risk assessment took place.
We appreciate that you...
I have had excellent care here, everyone is so kind and helpful and friendly. The food is lovely with plenty of choices, well cooked and served nicely. Also everywhere is so clean and nice, I cannot praise and then them enough.
Dad is staying at the Elms as part of his rehabilitation with the NHS. Pleased with the friendly staff and care at the Elms.
Mum's stay was for rehab/reablement after a broken ankle. The physio and occupational therapy has been thorough and given her a good level of mobility. Staff have always been helpful and cheerful nothing is too much trouble. Although mum is happy to be going home after an elongated stay, due to the unavailability of a funded care package, she was happy during her stay at The Elms Nursing Home.
I have excellent service when I go for my bath every week and my husband is looked after excellently.
I had been sent to The Elms after treatment from hospital. I felt that I was supported by the staff and cared for. I felt relaxed to ask for any support. I felt my family were supported by the staff and encouraged to support me. I was at The Elms for nearly three weeks and felt well looked after.
I really can't put into words how to tell you about my stay except that everyone from laundry, cleaners, nurses, office then it's the carer's day and night went way and beyond the call of duty. Don't know how to say this but I class you all as excellent people and friends.
Mum has now returned to The Elms as a palliative patient. When asked by the hospice nurse where she would like to spend her final few weeks straight away it was The Elms, the care and friendly atmosphere is like coming home and I can relax seeing mum so happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms Care Home.
There are no upcoming events for The Elms Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Elms Care Home.
Meet the Team (2)

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.
The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.
I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.
I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms Care Home to verify any information. View our terms and conditions. The Elms Care Home has an Enhanced Service -more info.