The Elms Care Home

I found the experience eye-opening. The care I received was excellent also the food was top form and served excellently. The hygiene was well maintained - top-notch (daily). I found all the staff very good and polite and caring.

From the very beginning, we felt dad was in safe hands. He was always relaxed and content. We noticed that he was always treated with care, kindness and respect. We were relieved dad ended his days there among caring thoughtful friends. A very big thank you to all the staff at The Elms.

He received the most excellent care both medically and socially. He had deteriorated at his previous home due to being isolated and feeling abandoned but with care and attention within The Elms "Family", he improved immensely. Despite being deaf, nearly blind, unable to walk and suffering from Dementia, the staff made him feel human again. Unfortunately, a stroke just before his 99th birthday caused him to go downhill. When he became terminal, all the staff from the Manageress down could not have shown more kindness and compassion.

The staff have been really helpful and will always help. They always help if needed and they are friendly.

Very caring people that took care of my mother in her final years.

My one small problem was not having my water jug filled regularly. I had to do it myself.

All staff, management, admin and carers were superb.

I have no complaints whatsoever. Thank you.

Daycare wonderful. Food is very good. Night time poor because of the slowness of staff, waiting to come for ages.

The Elms was efficient, very ready to help swiftly in our time of need. Nothing was a problem. They overcame any difficulties for us. My mother was well looked after and I felt very supported at a difficult time.

Thank you.

The rooms are of a very high quality and enjoy nice views of trees, gardens and squirrels. It's good to have nurses on board in case of health worries.

The first week of our stay the food was quite plain, improved during the second week.

I have had excellent care here, everyone is so kind and helpful and friendly. The food is lovely with plenty of choices, well cooked and served nicely. Also everywhere is so clean and nice, I cannot praise and then them enough.

Dad is staying at the Elms as part of his rehabilitation with the NHS. Pleased with the friendly staff and care at the Elms.

Mum's stay was for rehab/reablement after a broken ankle. The physio and occupational therapy has been thorough and given her a good level of mobility. Staff have always been helpful and cheerful nothing is too much trouble. Although mum is happy to be going home after an elongated stay, due to the unavailability of a funded care package, she was happy during her stay at The Elms Nursing Home.

I have excellent service when I go for my bath every week and my husband is looked after excellently.

I had been sent to The Elms after treatment from hospital. I felt that I was supported by the staff and cared for. I felt relaxed to ask for any support. I felt my family were supported by the staff and encouraged to support me. I was at The Elms for nearly three weeks and felt well looked after.

I really can't put into words how to tell you about my stay except that everyone from laundry, cleaners, nurses, office then it's the carer's day and night went way and beyond the call of duty. Don't know how to say this but I class you all as excellent people and friends.

Mum has now returned to The Elms as a palliative patient. When asked by the hospice nurse where she would like to spend her final few weeks straight away it was The Elms, the care and friendly atmosphere is like coming home and I can relax seeing mum so happy.