
Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


Thank you so very much for caring for her so well and making her happy and laughing againNicola M(Guardian of Resident/Service User)

The staff are fantastic, friendly, funny and brilliant.Alex K(Resident / Service User)


The Elms is a delightful character residence located in the beautiful village of Bembridge on the most easterly point of the Isle of Wight. This wonderful Edwardian property was originally a hotel and has been adapted to include a purpose-built wing, providing a warm and comfortable environment for its residents.
Residents benefit from exceptional care delivered by the fully trained, compassionate and caring team. The Elms is comfortable and welcoming and...
Care Provided by The Elms Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Elms Care Home for full pricing details and T&Cs.
Contact The Elms Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Gill McLean (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (8)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Car parking is available
The Elms Care Home Reviews (85)
The Elms Care Home has a Review Score of 9.5 (9.495) out of 10, based on 13 reviews in the last 2 years.
Over all time The Elms Care Home has 85 reviews.
My stay was very comfortable. The care and attention good. Food was plenty and well cooked. Really nice.
I was at the Elms from January 26th to March 16th, 2018. All the staff were excellent, very helpful and encouraging. The food was very good, a lot of choice. Thank you for your kindness.
We moved our elderly relative to The Elms as she was failing to thrive in another nursing home. Her admission to The Elms resulted in an immediate change. She started eating again and smiling - she became happy again and this remained the case for the years that she lived there. The relative was an Oxford blue, very intelligent and determined and she was not easy to persuade. The staff at The Elms were outstanding with her. Thank you so very much for caring for her so well and making her happy and laughing again.
We had heard for years what a great place The Elms is. Your reputation is well deserved. I would add that I managed a care at home business for many years, so I know the issues involved, so I know what is involved in meeting the high standards of The Elms. Well done.
Feels like "home from home". Staff are very friendly, helpful and caring and professional. Mum always looks clean and well cared for. She seems very happy but due to her dementia does not interact very much.
My Mother lived in the Elms Cottages for 13 years and spent the last three years of her life in The Elms Nursing Home. She refused to live with any of the family as she said The Elms was her home. She liked all the Staff and never complained about any of them. I am a retired nurse and I could not fault the high quality of care given to my Mum. This excellent care comes from the top. So my thanks go to the directors and the Matron who have set a high standard of care. The care given by all the trained nurses and carers was second to none. Not forgetting the administrator and her lovely team in the office, cleaning staff. Kitchen staff and laundry workers.They all played a role in making my mother's life happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 June 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms Care Home.
There are no upcoming events for The Elms Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Elms Care Home.
Meet the Team (2)

I joined Hartford Care at the Elms in June 2024 as Deputy Manager and have since taken on the role of Home Manager.
The moment I walked through the door, I was warmly welcomed by the staff, the residents and their loved ones.
I have received nothing but support and encouragement in my new role, and I feel privileged to come to work in such a lovely, friendly family atmosphere. It really is a special place to work.

I have worked within the care sector for over ten years and have enjoyed every stage of my journey. I began as a Care Assistant and worked my way up the industry ladder. Over time, I’ve discovered that I’m most passionate about working in residential care homes, supporting residents in the final years of their lives. It’s incredibly rewarding to ensure they are safe, living life to the fullest, and able to maintain their independence as much as possible.
I truly enjoy my role at The Elms as the Deputy Manager. We have a very supportive team — like one big family — all dedicated to ensuring our residents’ lives are filled with love, comfort, joy and smiles on all their faces every day. We have great plans for our residents' home, and it’s been great seeing them come into place.
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