Old Charlton House

69 Baring Road, Cowes PO31 8DW
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9.9 39 Reviews
  • Old Charlton House, Cowes
Old Charlton House residential home located in Cowes provides high-quality residential care to older people, on the Isle of Wight.

The characterful period style house has been specially adapted to meet the care needs of residents. Staff are on hand 24 hours a day to provide individualised personal and social care when and where needed.

The director and staff recognise the right of the individual to be treated with respect and dignity, with the nurturing of independence central to the creation of care packages.

The chef prepares a wide range of delicious and nutritionally balanced meals each day for residents to enjoy. Special dietary requirements are taken into account when required.

This warm and friendly home encourages residents to make it their own home for as long as possible, and personalise rooms to their own taste.
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Care Provided by Old Charlton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £990 – £1600
  • RESPITE Self-Funded Residential Care: £990 – £1600

Third Party top up required for Local Authority funded residents.
Excluded from fee costs are hairdressing, dentist, opticians, toiletries, personal shopping.
Minimum 2 weeks respite.

These prices are only a guideline, please contact Old Charlton House to find out the exact price for your requirements.

Contact Old Charlton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Charlton House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Kensington Health Care Ltd
  • Privately Owned

Person in Charge

  • Clare Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors are welcomed every day and at all times as long as it suits the resident.

Parking

  • There is an onsite car park, if it is full there is a road next to it that always has space.

Old Charlton House Reviews (39)

9.9

Old Charlton House has a Review Score of 9.9 (9.879) out of 10, based on 16 reviews in the last 2 years.
Over all time Old Charlton House has 39 reviews.

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Total of 39, showing 21-39
Review from Isobel B (Daughter-in-law of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was accepted for an initial 6-week trial period in December 2022. Throughout the period of assessment and acceptance, communication with Old Charlton House was very good and has remained so. Any questions and requirements of us were prompt and with the relevant family member, by the
means previously agreed. My father-in-law's overall care has relieved us, as a family, of many aspects of the care he had previously received when he was still at home. The care, therefore, goes wider than just to the resident.
We are grateful to the staff who care for my father-in-law on a day-to-day basis and provide for all his dementia needs, physical needs and foibles. We feel we are very blessed to have been offered the place for him and hope that his place will become a permanent one.
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Review from T S (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial contact with Old Charlton House till now, we know we made the right choice of care for our dad. The fact that he settled so well and continues to thrive is a testament to the care they provide in ensuring his needs are met. Staff are welcoming, caring, and kind both to Dad and us, his
family. They demonstrate compassion and patience in challenging times. The management is friendly and professional in their approach, keeping us informed of all aspects of his care. We work together and feel heard and respected in the decisions made.
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Review from Mark A (Grandson of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been very impressed with how Charlton is run. I have always found the management to be effective and have been extremely helpful in dealing with administrative issues which I have found very challenging at times. I am always informed of any concerns about my grandmother's health and
emotional
wellbeing. The building and grounds are clean and maintained to a very high standard. I am
delighted with the kindness and caring shown to my grandmother by everyone. As mentioned my
grandmother always loves the food and I have always been impressed at how flexible the kitchen are to meet the needs of our family as well as my grandmother. The way everyone from management to carer has dealt with the COVID situation has been absolutely outstanding with regular updates and great care taken for all involved. As a result, the family have recommended Old Charlton on many occasions.
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Review from Adrienne B (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The treatment Mum received at Old Charlton House was beyond exceptional. We live in America and could only visit Mum a few times a year. I’m not sure what we would have done without Charlton House. They took care of her with compassion that always went above and beyond. She was there for five years,
and in the last three years, she was bed bound. Each and every staff member was wonderful, tending to all of her needs, both emotional and physical with unflagging love and care. They sang to her and with her, shared tears with us, and celebrated her birthday with cake and candles when we could not be there. There is no way to describe how thankful we are to the entire staff for giving us such peace of mind knowing that she was being taken care of with such heartfelt compassion. They became like family to us. Since we could not be there at the end, they made sure she was not alone and held her hand to the end. We are and will be forever grateful for the love and support they showed.
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Review from L P (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is exceptionally well run. It is spotless. The food is excellent. Facilities lovely and the carers, caterers, and cleaners are all compassionate, friendly, hardworking and professional. I am always kept informed of any concerns and consulted on decisions. The management is outstanding,
with an accessible and professional approach. Excellence in people management, communication, leadership, and teamwork is widely evident in this home.
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Review from P C (Daughter of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary. Everyone caring, friendly, concerned, and patient. Mum's room is spotless always. I am always contacted if Mum falls etc.
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Review from J A (Friend of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am contact for my friend who has been a resident in Old Charlton House for 2 years. I make regular visits and have never had cause to doubt the quality of care he receives, especially as his Dementia has increased. The staff are well trained, caring and friendly. Food is very good and all areas very
clean. A lovely place for the elderly.
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Review from D O (Daughter of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we could no longer look after Dad at home, it is a relief to know that he is safe and being well cared for at Old Charlton House.
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Review from D O (Son of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's never nice to have to put your parents into care, but Old Charlton House really puts my mind at ease with the care they give my father. The staff are very patient with him as he can be a bit difficult at times. The staff are all very friendly and always at hand and helpful to discuss any issues
that arise.
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Review from J R (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Old Charlton House for 2 and a half years. During that time, her mental and physical health has deteriorated. At every change, the staff at Old Charlton have adapted to her greater needs with empathy and kindness. They are unfailingly cheerful and despite mum's challenging
demeanour, they remain calm, patient and respectful.
I have nothing but praise for the whole team - from management down.
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Review from Glen W (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Constant and continuous updating of care for mum who began her stay in poor health (9 weeks on a stroke ward, lost substantial weight, no end diagnosis by hospital). The manager picked up straight away on various health issues needing to be addressed, she was let down by the district nurse system but
kept going until the issue was finally addressed.
Very welcoming staff whenever we attend, regular meals and high standard (mum's weight now being monitored) and I am always aware of maintenance issues being addressed promptly (unlike previous care home) with the well-meaning owner. Mum would like to go home, however, while at this home, my sisters and I are very pleased with mum's care and we don't have to worry about the care she is receiving. Thank you very much.
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Review from Matthew S (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly, welcoming home with a strong focus on dignity, nurturing friendships between residents and staff. Good inclusive activities which help foster friendships between residents.
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Review from M D (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Old Charlton House is primarily a residential home, however, at a time when my mum has become incapacitated by Alzheimer's disease they have beyond a residential home. They truly care for my mym and will not be asking me to mover her. I am truly grateful for the amazing care they give her.
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Review from Sylvia S (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum moved from the mainland 6 months ago, having experienced very poor care from community carers, both her physical and emotional wellbeing have improved well beyond my expectations.
Without a doubt, this is due to the excellent physical care she has received from the wonderful staff team. Care
is delivered with extraordinary kindness and cheerfulness. As a result of the high standard of care, the family now have peace of mind for which I thank the team.
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Review from John S (Son of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Old Charlton enough for the kindness that I personally witnessed on a number of occasions when I visited my Father by the nursing/care assistant team and the managerial staff. It was very clear and evident to me of the fantastic /overwhelming care the home provided him in the last period
of his life.
When my Father was in the hospital all he spoke about was of returning to his beloved nursing home in the daily visits that I saw him.
Even in the last few days of his life after the 2nd discharge from hospital when he was suffering the team still had their calming influence and compassion for him.
I noticed that on the front door of the care home there are a number of benchmarks that the home is ranked against. The general rating was that they were GOOD.
I don’t know the full criteria for these and how they are established but from both mine and my late father’s perspective, I believe the home is OUTSTANDING and would fully recommend it to take care of their loved ones.
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Review from M G (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Old Charlton House, for over 3 years. During this time his dementia has worsened considerably and he has developed several medical problems, The care and attention he has received from the staff has been wonderful. The carers are kind, gentle and respectful and the management
team has been superb in advising and helping us through difficult times, My husband and I would not hesitate to recommend Old Charlton House to anyone.
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Review from L D (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely kind, caring and professional over the care of mum. Nothing was too much trouble. They showed total respect all the time, at the same time, giving very personal and almost loving care. I would completely recommend this home.
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Review from L E (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home goes above and beyond to look after my mother. They also support us as a family. It is always clean and tidy.
The food looks lovely, especially the puddings. I recommend them to people who are in the same situation. The staff and management always make you feel welcome, whatever time of day
you visit.
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Review from M P (Cousin of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin who is suffering from immobility and dementia seems happy enough with her situation at Old Charlton and always replies positively when asked about her life there.
She enjoys joining in the activities in the afternoon and is quite happy to listen to classical music in her room at the time.
Nothing is too much trouble for the staff.
The Old Charlton has a most relaxed and homely atmosphere.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Old Charlton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for Old Charlton House is calculated as follows: ( (188 Excellents x 5) + (4 Goods x 4) ) ÷ 192 Ratings = 4.979
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Old Charlton House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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