Bowercroft

Mum has been resident at Bowercroft for 8 months. She loved it at first and received a warm welcome from everyone. After a few days, she became subdued and quite hostile towards the staff and unwilling to socialise with the residents. The team shared that this can be quite normal as it can take a bit of time to settle in. They were caring, patient and understanding. They didn't make Mum do anything she didn't want to and respected her request to be alone. But made sure she was well cared for and that someone frequently popped in to make sure she was alright. After 3 months Mum got into a bit of a rhythm and seemed more content. However, the team were keen to see her not just 'okay' but happy there. Eight months later I can say that Mum is now really happy. She has her hair done weekly (she refused to have it done for many months) and is happy to be assisted with personal hygiene. She mixes with the other residents and often comes out to sit in the public lounge and seems relaxed and content in there.

I have the highest praise for all of the staff, they do a wonderful job. At home Mum began to experience high anxiety, with regular visits in and out of hospital, and was unable to care for herself in any way. She then had a diagnosis of vascular dementia. The staff are very experienced and understanding. After a few weeks, the improvement in her well-being was evident. Mum is always clean and has started to get her appetite back again and has even put on some weight. My mum is now happy and well looked after. To be able to spend time with Mum and to hear her laugh again I really cannot put into words. There was a point where I thought I would not hear her laugh or see her smile again. There is a real community feel and, as a family, we feel welcomed at any time. The cleanliness is excellent, as is the quality of food. The garden is absolutely beautiful and well maintained and Mum's room is lovely. As a family, we feel reassured that Mum is safe and as a result, we have peace of mind.

Ver personal well run home that looks after mum very well. Always willing to listen and works with the family and will go out of their way to help. Mum is so happy and does not want to leave! I cannot recommend this home highly enough.

My grandmother has almost been a resident at Bowercroft for a year now. The changes I've seen in the home over the past year have been amazing. The home is always clean and safe and the improvement to the decor has been amazing, especially working around the residents. The staff (all members of staff) are amazing, they genuinely care for the well-being of my grandmother. The staff work tirelessly to occupy and stimulate the residents - activities that I know my grandmother enjoys. It's lovely to see my grandmother with beautifully coiffed hair and buffed nails. She also always tells me how she enjoys her bubble baths!

Please note if this was a hotel, I would class it five star!

As a family we consider ourselves very lucky to have a place for mum at Bowercroft; it gives us peace of mind to know she is being looked after by such lovely people.

A very pleasant care home, the staff and residents always seem happy. There is always something going on. Staff make you feel very welcome. The meals are varied and I am told by my partner they are tasty. The residents always look well cared for in their appearance. The improvements to the decor of the home are looking very nice. My family are always happy when they visit.

The minute I walked into Bower Croft I knew it would be the home for my dad. The management are so kind and friendly and the staff look after my dad so well. He is very happy, and that gives me peace of mind. The food is home cooked, and activities are carried out every day. The staff are always around to help, they are always smiling and happy. Since the new owners have taken over they have been decorating and improving the home to a very high standard. I have recommended the home to many people and will continue to do so.

Thank you so much for the excellent care you give to my dad.

Look at others as well, because you can only then realise the hidden benefits they are able to offer in care and communication, as well as a dedication to the ongoing well-being of all residents.

My mother has been at Bower Croft for over three years. I am extremely happy with the standard of care and commitment of the management and staff. It is a difficult decision to ask someone else to care for a loved one but I feel ALL of my mums needs are catered for. In recent months they have introduced different and varied activities which all residents seem happy to take part (although no one is forced to if they don't want to). I cannot praise them enough for what they have achieved.