Carnalea, Faversham, Kent
Carnalea, Faversham, Kent
Carnalea, Faversham, Kent

Carnalea offers day care, respite care and permanent residential care to older people. It has been in operation since 1985.

Residents are accommodated in both single and twin rooms, some with en suite facilities.

Three lounges and a conservatory all lead onto lovely gardens.

There is a call bell system throughout the home and TV points in all bedrooms and telephone lines can be installed for individual residents' upon request.

The home provides a choice of menus offering nutritional home cooked meals. Individual preferences and specialist diets are catered for. Staff seek suggestions from residents to broaden the current choice of menu.

Owner: Mrs B F Wake

Person in charge: Rosaline Kelly (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): German, French

Single Rooms: 43

Shared Rooms: 6

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Carnalea: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.5 Carnalea has a Review Score of 6.5 (6.546)

The Review Score of 6.5 (maximum of 10) for Carnalea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Carnalea in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Carnalea is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.546 Points relating to the number of positive Reviews for Carnalea is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11 Target = 0.091 , then divided by 2 = 0.046

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carnalea?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carnalea

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

I can not speak highly enough of this wonderful care home. The staff are caring and kind and go out of their way to make everyone welcome. It has a wonderful warm feel and my grandma couldn't be anywhere better. Management are always on hand to discuss any issues and are again brilliant. It's home from home. Thank you.

How likely would you be to recommend Carnalea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our lovely Mum went to Carnalea after finding it difficult to live on her own any longer.
The love and care that our Mum, and us her children, received was wonderful.
The Staff were all kind and considerate, and very caring.
Nothing was to much trouble for them.
The home is immaculate, her room was kept spotless.
The home felt very homely and always a lovely smell of home cooking.
We have no hesitation recommending Carnalea

How likely would you be to recommend Carnalea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Carnalea

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Carnalea

Job Vacancies

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Care Home Idol 2016

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