Carnalea

5/9 London Road, Faversham ME13 8TA
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9.0 21 Reviews
  • Carnalea, Faversham
Proudly family-owned and operated, Carnalea is committed to providing a personal touch across all their care. The team appreciates the importance of friendly faces and familiarity when it comes to senior care and upholds strong values of honesty, compassion and understanding - creating a caring, calming environment for your loved one.

In the spirit of making residents feel as at home as possible, the Carnalea team provides a varying choice of menus, offering appetising, nutritious home-cooked meals. You can rest assured that they will also cater for specialist diets and individual preferences. Also, because they understand that maintaining independence is vital when it comes to senior care, they always welcome feedback and seek suggestions to broaden the current menus.

You can enjoy the beautiful well-tended gardens and if you wish, you can make your own contribution to them.

The team is dedicated to enhancing the quality of life for residents and crucially they actively encourage families and friends to remain involved with their relatives.

Covering permanent residential requirements, as well as respite and day care, their approach is kind and comprehensive. Ultimately, they strive to make residents feel as compatible as possible during their stay at Carnalea.
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Care Provided by Carnalea

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1310 – £1450
  • Self-Funded Residential Dementia Care: £1310 – £1450
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Residential Dementia Care: from £1540

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual.


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Carnalea to find out the exact price for your requirements.

Contact Carnalea to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carnalea to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Betty F Wake
  • Privately Owned

Person in Charge

  • Claire Forrest (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Carnalea Reviews (21)

9.0

Carnalea has a Review Score of 9.0 (9.007) out of 10, based on 6 reviews in the last 2 years.
Over all time Carnalea has 21 reviews.

Overall Experience
  • 14
  • 3
  • 4
  • 0
  • 0
Date Published
  • 21
  • 2
  • 3
  • 6
  • 15
Reviewer Connection to Carnalea
  • 9
  • 7
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Ann C (Daughter of Resident) published on 18 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely Mum went to Carnalea after finding it difficult to live on her own any longer.
The love and care that our Mum, and us her children, received was wonderful.
The Staff were all kind and considerate, and very caring.
Nothing was to much trouble for them.
The home is immaculate, her room
was kept spotless.
The home felt very homely and always a lovely smell of home cooking.
We have no hesitation recommending Carnalea
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (9.007)

Overview of Review Score

The Review Score of 9.0 (9.007) out of 10 for Carnalea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Carnalea is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) ) ÷ 70 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.15 Points relating to the number of positive Reviews for Carnalea is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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