The Chestnuts

Wrotham Road, Meopham, Gravesend DA13 9AH
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9.8 25 Reviews
  • The Chestnuts, Gravesend
The Chestnuts is a family owned and run Care Home and is situated in delightful grounds on the edge of the Kent village of Meopham near Gravesend, a short distance from shops and public transport.

They cater for up to 28 residents in a home that has been carefully modernised, extended and adapted to make living easier, while being beautifully maintained with many features of the original Victorian house preserved. Each resident is treated as an individual and able to exercise choice in all aspects of their care.

The team appreciate that choosing a Residential Care Home, like choosing any new home, is a major decision that takes time and careful consideration. They therefore encourage people to visit so they can meet staff and residents, seek advice and ask questions. This will help them to make an informed judgement as to whether the home is suitable for their needs.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Chestnuts Home Ltd

Person in charge

  • Karen Cooper (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

The Chestnuts Reviews (25)

9.8

The Chestnuts has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years.
Over all time The Chestnuts has 25 reviews.

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Total of 25, showing 1-20
Review from Sandy S (Son of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in The Chestnuts since the start of lockdown in March 2020. She went in for a trial month and never wanted to leave. Chestnuts has been a godsend to me and my two sisters as we all live a distance from Meopham.
More importantly, Mum loves living there. She enjoys the company,
the food which is plentiful, the entertainment, especially the sparkles and motivation, visits from singers and entertainers, trips out, and like last week tea and cake at Millbrooks. Mum is also very religious and she appreciates the various services especially the communion service provided by the local clergy on site.
The staff are all very kind and friendly and nothing is too much effort. Mum has unfortunately had a few falls recently, but she has always been helped quickly and given the appropriate care that's needed. We are grateful to the staff for that and for always keeping us informed.
Five stars for the Manager, all the staff, the home itself and the lovely gardens!
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you so much for taking the time in leaving a review, this means a lot and we are so very pleased that Mum loves being at the Chestnuts.

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Review from Lynn N (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in The Chestnuts for almost 3 years now, she is unstable on her feet and has had a couple of falls resulting in broken bones, however the staff are quick to call an ambulance before calling me. The manager has been amazing at going into Darenth Valley to ensure we can get Mum discharged,
usually as the care she is receiving in the hospital is so poor, Chestnuts feel they can give her better attention back at the home. When she is back she is showered, hair washed and lovely clean clothes, I feel like they take care of her like she is a relative of their own. We wouldn't want to move her anywhere else and only pray that The Chestnuts is her final resting home. The place she calls 'home'.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you Lynn for your lovely reply, this means a lot, I'm pleased that we have managed to get Mum back to us so we can continue to look after her.

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Review from Mel G (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 4 months. She has settled quickly and is very happy with her care. The staff are very kind and helpful. She particularly enjoys the quizzes and musical entertainment. She is really looking forward to her next trip out as she had a wonderful time on the riverboat excursion
in Yalding.
Visitors are made very welcome.
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Review from Tony K (Son of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of The Chestnuts for five years and has always been very happy there. The surroundings and facilities are excellent. The staff have always been very attentive, caring, friendly and kept us very well informed about everything to do with my mum's well being and health. They
have arranged doctors and hospital appointments, eye and hearing tests and anything else that may have been needed.
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Review from Andrea M (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy at The Chestnuts, the staff are very kind and look after him very well. They are very professional and always friendly to relatives and visitors.
Thanks to all the staff involved in Dad's care.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you for taking the time to leave a review, this means a lot to us.

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Review from Russell J (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and courteous staff. Very competent and caring. Attentive to my Father's needs. Facilities are good but catering appears to be of less quality than his previous residency. Heating in his room has been an issue but that appears to have been resolved now.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Many thanks for taking the time in leaving a review, thank you for also letting us know your feedback on the catering, this is something we will look into.

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Review from Jo G (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at The Chestnuts since January 2024. We were so happy and relieved to be offered a place for her at The Chestnuts after viewing several other accommodations. The small family feel gives it a home-from-home feel. Each member of staff seems to know each resident and their individual
needs. There is always something for them to join in with if they wish to and mum particularly likes getting her nails and hair done. As a family, we are immensely grateful for the kindness, care and friendliness shown by everybody at The Chestnuts.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you for taking time to leave a review, we are so pleased that you are happy with the care that the Chestnuts provides.

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Review from Laura G (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring home which is all about the residents and their individual needs. The staff are all very friendly, kind and helpful. There are lots of activities and entertainment for the residents to enjoy, which is lovely for them and helps them keep mentally and physically active. The garden is
beautiful and such a lovely place to sit outside in the summer. I am very happy with my mum's care and she is happy to be in The Chestnuts.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you for taking the time in leaving a review, and we are pleased that you are happy with the care and the facilities that the Chestnuts provides.

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Review from F H (Friend of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at The Chestnuts have a very caring down to earth approach. Always going the extra mile for residents.
Any concerns and communications are dealt with professionally and efficiently.
I always rate a home, would I be happy here? The answer is a yes!
Reply from Karen Cooper, Registered Manager at The Chestnuts

Many thanks for taking the time in leaving a review, this means a lot.

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Review from Jacqueline M (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Chestnuts have provided my mother with stability and care that I am happy with. Always a difficult time for relatives and decisions to be made but the staff work very hard and are caring. The communication between the care home and the resident's family is really excellent. The care manager is very
approachable and efficient in my opinion.
There are lots of activities going on if you wish to take part and residents are treated with respect. It is a pleasure to visit my mother and have a chat with staff and other residents. The staff have made a difficult time in my mother's life much less stressful.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you for taking the time in leaving a review, we are pleased that you are happy with the level of care that we provide at the Chestnuts, we also like you visiting and stopping for a chat.

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Review from L M (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy with the care and attention she receives at The Chestnuts as am I which makes the whole of our family content in the knowledge that she is safe and able to get help quickly if needed. The staff are wonderful with the residents and treat them with dignity, helping them as and when required.
There has recently been an issue with the lift not working for several weeks which has now been resolved and a new lift is scheduled to be fitted soon. This caused a little anguish with some of the residents but again the staff were marvellous and worked even harder to reassure and help.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you for taking the time in writing this review, this means a lot to us all.

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Review from K R (Son of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are generally more than satisfied with the service provided at The Chestnuts. There are two words to describe our perception of Mum's life at The Chestnuts, these are 'Care' and 'Home'. They care; she feels at home. Priceless!
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you so much for leaving such a lovely review.

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Review from Helen C (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has stayed at The Chestnuts for respite several times over the last few years and has always thoroughly enjoyed her stay there. Last year she decided that she wanted to become a full-time resident. Mum is now 98 years old and has become very frail. She is treated with much kindness and respect,
which gives me great peace of mind. I would certainly recommend this lovely caring home.
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Review from Dean C (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Chestnuts is a privately run residential home. My father has been a resident for eighteen months. He is 96 and it took him six months to adjust to his new life.
The home is exceptional, I cannot fault the staff. They are cheerful, caring and very competent. My dad loves being there. He never used
to be a social man, but the staff at The Chestnuts bring the very best out of him, he is teased, loved and treated as an important member of the home.
The staff make a lot of effort to ensure all the residents are kept active mentally and physically, there are daily quizzes, talks and music to keep the residents engaged.
A great example of how to look after the elderly.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you so much Dean for taking time the time in leaving a review, so kind of you and means a lot.

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Review from M L (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became clear my mother could no longer manage on her own, we began to search for a care home that would suit her and we looked at many. Nowhere seemed as nice as The Chestnuts Care Home and she has been living there now for nearly three years. We, the family, have had peace of mind ever since.
She is still very independent but the extra layer of attention and support means she can live comfortably while being discreetly looked after. The carers are kind and friendly and go the extra mile for their residents. The managers are excellent, great communication, keeping family informed.
Beautiful garden with very useful cabin for family visits. Sometimes Mum has said the food could be better but overall very satisfied.
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Review from P S (Friend of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a friend and lasting power of attorney of a resident at The Chestnuts. She had resided there for seven and a half years and was always well cared for in every aspect and from the beginning, she never regretted her move. Her spiritual needs were met with bible study and Eucharist monthly, plus
craft afternoons, entertainment and outings, a river trip being her favourite. She was also diabetic and she was well-catered for. In December her health started to fail, increasingly so in January, when she passed away. During this period of time, the already exceptional care, increased. The attention to every aspect of her needs was second to none, but the love and dignity shown at her passing were wonderful.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Many thanks for your lovely words, it means so much, it was an absolute pleasure to look after your friend and we will all miss her dearly. Such a gentle soul with a big heart and a beautiful smile.

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Review from L B (Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in this care home for eight years and ten months. I am very happy and the care is very good. I can't fault anything. It gives my family peace of mind to know I am well cared for. The staff are all kind and helpful. We have a lot going on and it's our choice whether we join in. Please yourself
when you do.
Reply from Karen Cooper, Registered Manager at The Chestnuts

Thank you for your review, to have a first-hand review of someone who lives at the home is the best review to have. I am pleased and thankful that you have taken the time to leave a review.

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Review from J R (Granddaughter of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for the care and support that my nan received from all of the staff members. This truly was a home from home for my Nan and I felt at ease knowing she was being cared for in such a lovely environment with brilliant facilities. One Friday afternoon, I came to visit my Nan and there was
a singer who was so inclusive of all residents, including me and it really lifted their spirits and was so lovely to see! Nan even got her hair and nails done whilst she was here! Special mention to one member of staff, in particular, who was so lovely to Nan and all of the family and who she continues to speak very fondly of! 5* service and a 5* review from me! Thank you, thank you, thank you!
Reply from Karen Cooper, Registered Manager at The Chestnuts

Many thanks for your lovely review and for taking the time in doing so.

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Review from C H (Ex Family Member) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well let’s just say I wouldn’t want to go into any other home but The Chestnuts, it’s home from home. The duty of care is remarkable! You can’t fault anything in this home. The staff always go above and beyond to keep all residents happy and arrange all activities from making cakes to boat trips or
even a trip to Bluewater. Management are so friendly and understanding.
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Review from Tracey S (Daughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring home which is all about the residents and their individual needs. It feels like a family and the carers really do care. I am very happy with my mum's care and feel at ease when I say goodbye when I leave.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for The Chestnuts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for The Chestnuts is calculated as follows: ( (128 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chestnuts is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Chestnuts

What types of Care is The Chestnuts registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chestnuts have?

There are 30 Single Rooms.

What are the Facilities & Services at The Chestnuts?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chestnuts to the centre of Gravesend?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chestnuts to verify any information. View our terms and conditions. The Chestnuts has an Enhanced Service - more info.