The Chestnuts

The Chestnuts has exceeded our expectations in the care for my mother in law. It has been a very emotional time deciding it was the right time for her to go into care. The management has made the transition so much easier for the family. The care staff are amazing always have a smile. Mum loves them all. The activity staff are great and have encouraged her to join in daily. She actually has a social life now! Her room is beautiful and clean and had all new furniture and carpet on her arrival. The maintenance man can't do enough for you. Thank you Chestnuts as we are very grateful.

Five stars for the Manager, all the staff, the home itself and the lovely gardens!

Mum has been in The Chestnuts for almost 3 years now, she is unstable on her feet and has had a couple of falls resulting in broken bones, however the staff are quick to call an ambulance before calling me. The manager has been amazing at going into Darenth Valley to ensure we can get Mum discharged, usually as the care she is receiving in the hospital is so poor, Chestnuts feel they can give her better attention back at the home. When she is back she is showered, hair washed and lovely clean clothes, I feel like they take care of her like she is a relative of their own. We wouldn't want to move her anywhere else and only pray that The Chestnuts is her final resting home. The place she calls 'home'.

Visitors are made very welcome.

My mum has been a resident of The Chestnuts for five years and has always been very happy there. The surroundings and facilities are excellent. The staff have always been very attentive, caring, friendly and kept us very well informed about everything to do with my mum's well being and health. They have arranged doctors and hospital appointments, eye and hearing tests and anything else that may have been needed.

Thanks to all the staff involved in Dad's care.

Professional and courteous staff. Very competent and caring. Attentive to my Father's needs. Facilities are good but catering appears to be of less quality than his previous residency. Heating in his room has been an issue but that appears to have been resolved now.

Mum has been a resident at The Chestnuts since January 2024. We were so happy and relieved to be offered a place for her at The Chestnuts after viewing several other accommodations. The small family feel gives it a home-from-home feel. Each member of staff seems to know each resident and their individual needs. There is always something for them to join in with if they wish to and mum particularly likes getting her nails and hair done. As a family, we are immensely grateful for the kindness, care and friendliness shown by everybody at The Chestnuts.

A wonderful caring home which is all about the residents and their individual needs. The staff are all very friendly, kind and helpful. There are lots of activities and entertainment for the residents to enjoy, which is lovely for them and helps them keep mentally and physically active. The garden is beautiful and such a lovely place to sit outside in the summer. I am very happy with my mum's care and she is happy to be in The Chestnuts.

I always rate a home, would I be happy here? The answer is a yes!

There are lots of activities going on if you wish to take part and residents are treated with respect. It is a pleasure to visit my mother and have a chat with staff and other residents. The staff have made a difficult time in my mother's life much less stressful.

There has recently been an issue with the lift not working for several weeks which has now been resolved and a new lift is scheduled to be fitted soon. This caused a little anguish with some of the residents but again the staff were marvellous and worked even harder to reassure and help.

We are generally more than satisfied with the service provided at The Chestnuts. There are two words to describe our perception of Mum's life at The Chestnuts, these are 'Care' and 'Home'. They care; she feels at home. Priceless!

My mum has stayed at The Chestnuts for respite several times over the last few years and has always thoroughly enjoyed her stay there. Last year she decided that she wanted to become a full-time resident. Mum is now 98 years old and has become very frail. She is treated with much kindness and respect, which gives me great peace of mind. I would certainly recommend this lovely caring home.

A great example of how to look after the elderly.

Beautiful garden with very useful cabin for family visits. Sometimes Mum has said the food could be better but overall very satisfied.

I was a friend and lasting power of attorney of a resident at The Chestnuts. She had resided there for seven and a half years and was always well cared for in every aspect and from the beginning, she never regretted her move. Her spiritual needs were met with bible study and Eucharist monthly, plus craft afternoons, entertainment and outings, a river trip being her favourite. She was also diabetic and she was well-catered for. In December her health started to fail, increasingly so in January, when she passed away. During this period of time, the already exceptional care, increased. The attention to every aspect of her needs was second to none, but the love and dignity shown at her passing were wonderful.

I have been in this care home for eight years and ten months. I am very happy and the care is very good. I can't fault anything. It gives my family peace of mind to know I am well cared for. The staff are all kind and helpful. We have a lot going on and it's our choice whether we join in. Please yourself when you do.

I am so grateful for the care and support that my nan received from all of the staff members. This truly was a home from home for my Nan and I felt at ease knowing she was being cared for in such a lovely environment with brilliant facilities. One Friday afternoon, I came to visit my Nan and there was a singer who was so inclusive of all residents, including me and it really lifted their spirits and was so lovely to see! Nan even got her hair and nails done whilst she was here! Special mention to one member of staff, in particular, who was so lovely to Nan and all of the family and who she continues to speak very fondly of! 5* service and a 5* review from me! Thank you, thank you, thank you!

Well let’s just say I wouldn’t want to go into any other home but The Chestnuts, it’s home from home. The duty of care is remarkable! You can’t fault anything in this home. The staff always go above and beyond to keep all residents happy and arrange all activities from making cakes to boat trips or even a trip to Bluewater. Management are so friendly and understanding.