The Grange

2 The Street, Kennington, Ashford TN24 9EX
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9.9 29 Reviews
  • The Grange, Ashford
Accommodation is provided by 19 standard rooms, 3 standard en-suite and 4 large en-suite rooms that are suitable for dual occupancy. There are two lifts access to all floors.

There are two sitting rooms, a large heated conservatory overlooking the beautiful large garden and access to a balcony that overlooks the pond. There is also a large patio from which a gentle slope leads to the level garden. These areas provide ample seating for residents and their guests.

Superfast fibre Wi-Fi has been installed in every room, enabling residents to enjoy private video calls with loved ones and stream Netflix from the comfort of their rooms.

The full time Activity coordinator ensures that each resident's wishes are being met, that feedback is sought, and that entertainment is provided according to the individual's interests.

All food is home-cooked and dietary requirements can be accommodated. Meals are generally taken in the dining room but can be taken in residents' rooms.

A professional hairdresser visits twice weekly and a qualified chiropodist visits weekly. Newspaper delivery can be arranged with a local newsagent.
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Care Provided by The Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £870
  • RESPITE Self-Funded Residential Care: £800 – £870

These prices are only a guideline, please contact The Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willow Care Homes Ltd

Person in charge

  • Sandra Mercer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (12)

The Grange Reviews (29)

9.9

The Grange has a Review Score of 9.9 (9.907) out of 10, based on 18 reviews in the last 2 years.
Over all time The Grange has 29 reviews.

Overall Experience
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Date Published
  • 29
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  • 18
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Reviewer Connection to The Grange
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Total of 29, showing 21-29
Review from J W (Son of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is set in a lovely location, and all staff are always friendly and welcoming. My father always tells me he feels very happy and content. Private off-road parking and the residents do feel very secure. A perfect place, and it's nice to know he is safe.
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Review from J G (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in the care home for just over a year now and has been very happy there. We find all the staff very friendly and everywhere is lovely and clean and comfortable. Mum always speaks highly of her meals too. Would like to recommend it to anyone.
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Review from Sarah K (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident in March of this year and they have all made her feel very welcome. The staff are extremely kind, professional, and caring. The home itself is spotlessly clean and welcoming. They have tried to accommodate all of Mum's needs including putting up shelves in her room to give her
room to have more of her photos from her home around her. The home itself is well laid out and has spacious communal areas. The garden is beautiful and the surrounding area is quiet. As a family we are really pleased with the quality of care it gives and find the team are very responsive should we have any observations or concerns.
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Review from Kevin M (Son of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very well-run and safe care home that provides all the attention and care my mother needs. The staff are amazing and always willing to help with anything and ensure she is as comfortable as possible.
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Review from D B (Grandson of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has spent the last four years as a resident of The Grange, and I can only speak highly of the experience we have received.
This time has included the whole Covid journey and the words caring, professional and responsive sum up our experience to date.
There is a genuine caring environment
in the home, which is executed in a professional manner, and whenever there have been any health changes, we have been informed immediately and given lots of follow-up information.
We truly found a great home for my grandmother over the past four years... Thank you to everyone!
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Review from Janet F (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad arrived at The Grange two years ago, he was frail, confused and not at all well. Now, thanks to the constant care and help of the wonderful staff there, he has regained his confidence, cheerfulness and interest in life. I can't recommend them all enough nor express my thanks enough for everything
they do. He is very fortunate to be there, and it gives me great peace of mind to know he is well cared for.
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Review from G O (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased we chose The Grange. When Mum had a bad fall at her bungalow we had to make the decision to move her to a Care Home.
I went entirely on a recommendation by a friend whose mother spent 5 years there.
The staff are all extremely caring. I am disabled myself and I’m happy that Mum is
being well cared for.
They always phone me if there is anything they are at all concerned about, and I am happy that they follow all criteria. For instance when she had a fall.
When Mum had a hospital appointment and no family member was available, a member of staff took her in the home’s transport, for a very reasonable fee. A great load off my mind.
Mum has enjoyed the special days arranged for the Jubilee etc, and a visit to a local school for a meal.
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Review from Jade V (Granddaughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely. My nan has been in since last year and the service and nurses are brilliant. Really friendly and personable. The home is exactly what we were looking for. When my nan went in, we were selling her house therefore wanted a home from home feel. We got exactly that. They cater to all
my nan's needs and have taken fantastic care of all residents. Thank you to everyone for the care of my nan.
Reply from Steve Friend, Partner at The Grange

Thank you for the kind review. It is good for us to know that we are fulfilling our aims.

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Review from B R (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at The Grange for three years. The residential home has a very homely and relaxed feel about it. The staff are all very friendly and welcoming. There is a large but airy lounge where many of the residents meet up every day and also a smaller lounge which is really useful. Meals are
served in the dining rooms and the food is like home cooking with plenty of it too! The rooms have wash basins and the shared loos are kept nice and clean. All in all, it is the best home my mother could have stayed in. The management are very switched on to the needs of each resident as an individual. The care she has received has been of a high standard and she has been very happy there. Activities such as quizzes, singers, seated exercise plus weekly hairdressing have all helped her too.
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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for The Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for The Grange is calculated as follows: ( (197 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grange is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Sandra

Sandra Mercer

Job Title: Manager

My name is Sandra, and I am the manager of The Grange, I have worked in social care for 29 years in many aspects of care 17 years as a manager. I started as a support teacher at a primary school and then moved on from there to care. When I started at The Grange I had a very warm welcome by staff, residents, and Owners.

Tracie

Tracie Lawrence

Job Title: Deputy Manager

I started at the Grange in 1996 and to me, the residents I care for and my colleagues are part of one big family.


There is something unique about The Grange, as soon as you walk through the front door you can feel how homely and caring all the staff are and our care for our residents in their homes is paramount

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