Grenham Bay Court

What a fantastic home. Staff smiling. Residents happy. Good communication. Very welcoming. Home is clean and smells nice. Good atmosphere. Staff going above and beyond. Really pleased, thank you Grenham Bay

My father in law was sent here on a 'pathway 2' bed, after a disastrous 6 weeks in hospital over Christmas 2025. We were so worried about the lack of care in hospital and so anxious about what the next steps were.

Grenham Bay staff have literally cared my father in law back to life, both mentally and physically. The care the staff show, the passion the have for the residents, the banter and love they show goes beyond a job.

The staff live their work through their love and care and are carers in the true sense. We don't know what the future holds for my father in law but if we had a choice, he would be staying put.

If there is a vacancy and you are deliberating about which is the best fit for your loved one - please do consider this awesome and loving home! 1 million per cent recommend it! We know he is safe, we know he is taken care of and we know he is loved

Thank you to every single one of the staff team there - you are awesome x

I like the home and staff are very kind and helpful.

Mum seems to be satisfied with the staff, has made a good friend, she likes the food.

I chose this care home carefully as my mother had had a not too pleasant experience at another home during a respite visit. I have found this home to be extremely pleasant (not too far from her previous residence), the staff are exceptional, very kind, caring, and respectful. Nothing is too much trouble and they are all approachable. The food is very good, and plenty of choice and varied. The areas are very clean. Thank you to all at Grenham Bay Court.

Grenham Bay Court is a lovely care home in a beautiful setting. My mother has been here for 4 months now, she has taken a while to settle in but now realises she's in the best place. All the staff are caring and friendly. The activities coordinator works hard at providing a varied and enjoyable experience. Mum is well looked after with good meals and personal care. I would definitely recommend Grenham Bay Court. A big thank you to all the lovely, hard-working staff.

My mum has now been at Grenham Bay Court for about for four months. She has a lovely modern, light and spacious room and the staff are very caring. The activities are excellent and tailored to the residents' likes. Mum particularly enjoys the word games, quizzes and bingo. Mum says the staff are really good and sometimes give her hugs. She has settled in well. My sister and I have peace of mind knowing that she is so well cared for in beautiful surroundings.

Very good care of Mum. Kept clean and tidy. Assisted with drinking and eating. Good relationships with all carers. Mum always seems comfortable.

So very happy Mum is at Grenham Bay, it has given me great peace of mind, thank you.

I had respite care for two weeks after an operation so did not need any personal help unless I dropped something. I found the staff extremely pleasant and friendly. The food was very imaginative and enjoyable. All visitors were made welcome and brought tea/coffee and biscuits. The activities were fun to take part in and every effort was made to cater for those who liked to walk and also the odd excursion was available. Washing was whisked away and returned quickly. I would have no problems about going in full-time if I needed to.

My husband is a resident of Grenham Bay Court. Overall, I'm happy with the service to him. After a severe stroke that left him unable to stand, walk or converse. He isn't the easiest person to help. Not surprisingly he suffered with depression. I commend the staff for usually looking cheerful and smiling, despite often having difficult residents to look after. A minus is that it isn't unusual to see my husband only partially shaved and dinner around his mouth, admittedly he doesn't like being shaved but he can be persuaded as the carers managed to do when he was at home for 3.5 years. A friend who has her Mum there said her only dissatisfaction was that her mum often looked unkept.

After viewing quite a number of care homes this home is by far the best for my dad, the staff are wonderful, the food is very good, and freshly cooked and a very varied diet. My dad is very well looked after and I do not have any worries about his care and wellbeing.

Some of the staff members make an effort to include Mum in leisure activities, taking her to the lounge to interact with other residents. They encourage her to take part in games, singing, spa treatments, church services etc., which does a world of good for her mental wellbeing. The quality of the meals are good and the menus are varied. I feel that this care home strives to improve service quality continuously, as any issues or concerns raised are swiftly dealt with.

If you complain they stop you from visiting which is also unacceptable. Sure, the place is very clean. Reaction intervention is super super slow. Once I entered the room while visiting and the guest was still on the floor. Not a place to consider for someone who suffered a brain injury or with a brain tumour. In this respect 0 out of 10.

Mum had a lovely respite care stay at Grenham Bay Court. The staff were all lovely and attended to her needs with care. Nothing was too much trouble and we are very grateful as mum is ninety five with severe physical disability and it was her first holiday since 2018.

Washing takes a while to come back.

The day staff are excellent, the night staff could be better. I have a nice sunny and bright room with a garden view. I have day trips out with residents and staff which I find very pleasant.

In recent months, the home appears to be short-staffed, one of the cooks has left or is long-term sick. Communication between staff is poor. The cleaning of public areas and hallways is not good. Basic cleaning in rooms but furniture not moved. I believe the staff care for the clients and try to do their best. In the last year, the turnover of experienced staff who know the clients has been high.

My sister moved into Grenham Bay Care on 4th April 2022, so we only have four weeks' experience. However, the staff have made her very welcome and assisted greatly in making her feel at home. There is always a choice of food for breakfast and also the main meal. My sister enjoys eating with others. She also has been encouraged to join in with the afternoon activities and trips out. Although she has dementia, she always remembers the time when they have musical entertainment. Any worries I might have, are addressed.

The Grenham Bay Court in Birchington have been really really good at looking after my great nana. They have been really helpful and cared for my great nan. I do miss her so thank you so much Grenham Bay Court for looking after my old-aged Great nana. Thank you so much for looking after her for us.