The Avenues Care Centre

1/5 First Avenue, Cliftonville, Margate CT9 2LF
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9.8 34 Reviews
  • The Avenues Care Centre, Margate
The Avenues Care Centre, in Margate, employs a team of skilled and friendly professionals who are trained in many specialist needs, such as dementia care and learning disability, as well as sensory impairments and Parkinson's.

Both long and short-term needs are welcome and an active lifestyle is supported alongside personalised care. Homely comforts suit those with mobility issues and there are many activities to enjoy, as well as a versatile food menu.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Premiere Care Southern Ltd

Person in charge

  • Nikki Newell (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (62)

Visiting

  • Visitors welcome at any time.

Parking

  • Free street parking

The Avenues Care Centre Reviews (34)

9.8

The Avenues Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years.
Over all time The Avenues Care Centre has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Avenues Care Centre
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Total of 34, showing 1-20
Review from Lorraine V (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to the Avenues with quite advanced dementia. He was not easy when he arrived - confused, frightened, and aggressive, but staff were kind and he settled in quickly.
The Carers were respectful, kind, gentle and infinitely patient with Dad. The environment is busy, but everyone took time to
interact with him, make him feel important/safe/cared for, and to make him smile/laugh.
When Dad could no longer communicate properly, the staff still interacted with him perfectly, and anticipated his needs.
It is important to say that I visited most days, always unannounced, and spent most of my time in the communal areas with Dad. I consistently witnessed care, kindess, gentleness & positivity from the staff, even on particularly demanding days. They are a credit to their profession.
Management were always incredibly supportive to Dad, and to us as a family too
My Dad passed away peacefully at the Avenues with respect, dignity and care right to the end, for which I am very grateful.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from U L (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at The Avenues Care Centre after being discharged from the hospital following a fall and injury. She was immediately made to feel welcome and comfortable by the warm and caring staff. It was reassuring for our family to see that this approach continued throughout her three-week stay.


During

our frequent visits, we noticed the dedication and patience of the staff, who ensured they met the needs of all the residents. We were impressed by the friendliness of the home, with the staff knowing everyone's name and any special requirements. My mother enjoyed the food and the activities provided by The Avenues, which, along with the supportive environment, assisted her recuperation. She greatly appreciated everything that was done for her.


On leaving, the management expressed that they had loved looking after her, and that she would be welcome to return anytime for respite care, or to visit the friends she had made there. We highly recommend The Avenues Care Centre.

Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from Kelli S (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management are very caring, always cared for my mum well, knowing this meant I didn't always have to worry about her. They were amazing in her last few days, made everything so much easier.
Thank you for being my mum's family.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team. It was a pleasure caring for your mum.

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Review from Mehran S (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into The Avenues 9 years ago after her advanced dementia made it impossible for me to look after her at home. Looking back I am very happy that the loving and individual care she has been receiving from the staff has confirmed to me that I made the right decision. So a big thank you from my
family & myself to all the staff at The Avenues for the professional service and loving care that mum has received throughout these year.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team. Thanks again

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Review from Shirley B (Sister of Resident) assisted by family/friend published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been and still am so impressed by the dedication of all staff, their kindness and cleanliness, even the minute details, and very attentive on my visits.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from Mary C (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I bring a close old lady to visit her brother. I can't emphasise how impressed I am. All staff are so so kind, considerate and pleasant. Even when calling to see how resident is, they are so pleasant and kind. You have wonderful staff working at The Avenues.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from M H (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my mum's second Christmas since she moved here last year. I can honestly say I've found the manager very supportive since my mum moved here. Management and staff have made every effort to make her feel welcome and included which I'm so grateful for.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from Gary M (Nephew of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt never has any complaints or issues regarding her care or treatment by the staff. Normally there is always something to moan about but not here. It's not just a case of being polite, she is very happy here.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from Debra W (Sister of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been at The Avenues for almost 2 years. The management and the staff have always been informative and caring. My sister has a lovely room which is decorated nicely and always warm. She also says that the meals are very good. I would like to thank everybody at The Avenues for their time
and care for the time that my sister has been in your care. Many thanks.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from Will A (Son of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into The Avenues earlier this year after a deterioration in her dementia. When Mum arrived she was confused, worried and unhappy about no longer being able to live in her own home. All the staff at The Avenues have been wonderful with Mum since her first day, making her feel welcome, helping
her settle in and showing patience and understanding on her bad days. Whenever I visit Mum the staff are smiling and take time to interact with residents, whether it be simply asking if they are ok or stopping to sit and have a chat. Mum has a lovely room, that my sister has made feel homely by adding some of Mum's belongings from home. There are activities that Mum can join in with if she wants to, or she can sit with other residents in the lounge or she can spend time in her room when she wants to. This flexibility makes Mum feel that she still has some independence. I cannot speak highly enough of The Avenues and I would recommend it to anyone looking for a care home to look after their loved one.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from T N (Stepson of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother has been a resident since 2017. The work the home manager and the team do is excellent. They are always thoughtful and forward-looking. When my father died in the home in 2018 they were so kind and helpful.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Kevin L (Son of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Avenues Care Home cares for my Mother aged 90, she has been a resident there for three years, my Dad also used to share a room with her until he died recently. The staff care exceptionally for her above and beyond her needs checking she is looked after daily has coffee and sits downstairs with the
staff in the community room. Would recommend the care home
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues Care Centre. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Josie K (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been here since last year which was extremely difficult for her and us to begin with. Scared, aggressive and now alone after the passing of her husband. I live in California but got to visit last week. I was so surprised, happy and thankful for how she is now. She's calm, put on weight,
walks completely unaided and has done a complete 180.
I cannot thank the staff enough for their caring, tenderness and empathy with the residents. The home was clean with no nasty 'urine covered up with disinfectant' smells. My mother is in her 90s and has always been very independent and is still thankfully allowed to be but always watched and supervised when needed.
The staff didn't know when I was arriving so that alone told me everything. I was welcomed in, shown where she was and left to enjoy our visit. Security was very good with two locked and pinned doors before the front door can be accessed.
Thank you again so much, I will hopefully be back really soon.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team. We hope to see you again soon.

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Review from Francis D (Respite Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a resident for 5 months, leaving late April 2024 having suffered from delirium caused by an infection.
The staff at The Avenues Care Centre, Margate were caring, empathetic and keen to help me during my stay. I would like to thank them all for their hard work, enthusiasm and dedication towards
me. The management team were professional and knowledgeable about the current processes and procedures.
Thank you to all staff for their help in making my stay at The Avenues Care Centre, Margate easier, during a traumatic period of my life.
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Review from Carol D (Wife of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been staying here since December 2023, I have to say our overall experience has been extremely good. The staff are happy and always willing to help. The home has a good atmosphere and there is always something going on. Food on the whole is good and there is plenty available.
Reply from Michelle Jenkins, Recruitment Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from M R (Son of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother recently passed away at The Avenues and had been living there since August 2019.
Throughout her time at The Avenues, she was kept well and monitored throughout, our family was always kept informed of any issues or incidents relating to our mum. The nature of her illness and her slow but steady
deterioration meant that from time to time we received news that was not always welcome, but we were always grateful for the speed and clarity of the communication from the staff at the home.
Visiting throughout our mum's time at the home was, with the exception of the Covid period, easy to organize and we had plenty of opportunities to see Mum's room and speak with the staff and the management team, always useful to hear what our mum had been up to between visits.
In my opinion, under sometimes very difficult circumstances, The Avenues does a very good job of safeguarding it's residents and communicating with the resident's families.
The manager and the staff should be commended.
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Review from Karen T (Friend of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing to express my deep concern and shock regarding the abhorrent condition in which I found my friend, during my recent visit to your care home. The sight I encountered was truly distressing, leaving me deeply troubled and compelled to bring this matter to your immediate attention. Upon entering
his room he was lying on the bed, half-naked, with a soiled and overflowing diaper hanging off him. The stench was unbearable, and it was evident that he had not been properly cleaned or attended to for an extended period. I was devastated to see him in such an unhygienic and degrading state. Moreover, it was painfully evident that he had experienced a significant decline in his overall health and well-being. He appeared alarmingly thin, resembling a mere skeleton. This drastic weight loss raises serious concerns about the level of care and attention he has been receiving at your facility. It is absolutely unacceptable.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Thank you for taking the time to leave this review. We take all concerns raised very seriously and a personal response has been sent directly to you via email. We understand that sometimes family and friends can find it very difficult to deal with the decline of loved ones and we understand the frustrations this brings. We will always listen to concerns raised and look at all options we can, to improve the care of our residents and the service we provide.

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Review from Jane S (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother was first admitted we didn't think she would settle. She was admitted by the NHS for 4 weeks assessment. Seven weeks on having had her care assessment she doesn't want to leave! The staff are absolutely brilliant with her and all pop in to have a chat. Mum is 94 but still has a sense
of humour and sharp mind so she loves the contact with them all. I want to take this opportunity to thank everyone who is a part of The Avenues Care Centre.
Reply from Michelle Jenkins, Operations Manager at The Avenues Care Centre

Hello and thank you for taking the time to leave a review for The Avenues. Your thoughts and feedback mean a lot to us and I will share your positive thoughts with the team.

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Review from Laura B (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a couple of months. Although, Mum was initially distressed, due to her dementia and the change of environment, when she first went to the home, she has settled in so well and is thriving. The care home has a lovely, welcoming and family atmosphere. The staff go above and
beyond to make our family feel included in my mum's care. They have celebrated special events, such as Christmas and birthdays with parties, which my mum has really enjoyed. We have regular communication from the staff and are continuously updated about Mum's progress, including things that she has achieved, as well as whether she has seen the doctor and has new medication. My mum has become more physically active since staying at The Avenues Care Centre. She is shuffling less and her walking pace has increased. I believe this is due to the wonderful staff, and the activities within the home, including regular walks. I would highly recommend the home and could not fault the care my mum has received.
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Review from Carol K (Wife of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband arrived at The Avenues Care Centre on 24th May 2022, from the moment he arrived, he had the most excellent care, all the staff are so caring and the care they give is outstanding, my husband really settled in well and was very happy there, but unfortunately, he passed away in his sleep on
19th September 2022. Would definitely recommend this care home.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for The Avenues Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for The Avenues Care Centre is calculated as follows: ( (124 Excellents x 5) + (40 Goods x 4) ) ÷ 164 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Avenues Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Nikki Newell

Job Title: Home Manager Joined: 2021

A dedicated and enthusiastic Care Home Manager with excellent interpersonal and communication skills, and a wide knowledge of care.


An individual that is passionate for working with people and providing person-centred care. A good leader with great management skills, with the ability to motivate others.


A great overall manager, who cares from her residents as well as all her employees within The Avenues.

Frequently Asked Questions about The Avenues Care Centre

What types of Care is The Avenues Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Avenues Care Centre have?

There are 62 Single Rooms.

What are the Facilities & Services at The Avenues Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Avenues Care Centre to the centre of Margate?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Avenues Care Centre to verify any information. View our terms and conditions. The Avenues Care Centre has an Enhanced Service - more info.