Grosvenor Court

1/5 First Avenue, Cliftonville, Margate CT9 2LF

Group: Premiere Care Southern Ltd

Person in charge: Nicola Newell (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Czech, Greek, Modern

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grosvenor Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Grosvenor Court has a Review Score of 8.1 (8.057)

The Review Score of 8.1 (maximum of 10) for Grosvenor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Grosvenor Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Grosvenor Court is calculated as follows: ( (34 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.411 Points relating to the number of positive Reviews for Grosvenor Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.4 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grosvenor Court?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grosvenor Court

  • Daughter of Resident/Service User
    4

My mum has been in Grosvenor Court since April 2016. She is nearly 89, has advanced dementia and although she is frail, she has sometimes very challenging behaviour. I cannot recommend Grosvenor Court enough as I have been very impressed by the care my mum has received there. The manager and the staff are all very caring, thoughtful and they treat the residents with dignity. My mum's room is always clean and tidy and my mum is always dressed well and looked after. The staff communicate regularly with me about my mum's health, diet and wellbeing and whenever I have rung or visited, I feel that they have time for you and you are always welcome. Even when my mum has been difficult to deal with, the staff have been very kind with her and I know she is safe and being looked after.
I had to move my mum quickly from a previous care home as the treatment she had was very poor and that is why I feel Grosvenor Court is such a lovely place.

How likely would you be to recommend Grosvenor Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at the home since June 2016. Like most families, it was an extremely difficult decision to move her into a home but she had dementia and paranoid schizophrenia and my father found it difficult to cope. We were quite worried as to how she would cope with moving into a home and it was a bit bumpy at the beginning, but surprisingly, she adjusted very quickly thanks to the great staff at Grosvenor Court. The Manager is absolutely fantastic and will always respond to a phone call or email from the family if we have a query. In fact, my mother, in one of her more lucid moments, said to me recently “The people are very nice here”, and that is my criteria: If my mother is happy then we are happy and she is – very!

How likely would you be to recommend Grosvenor Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was cared for from the 15th April to the 4th June 2016.
Myself, brother and father cannot praise the manager and her care team within this home highly enough.
They cared with dignity and compassion and made her last few weeks as comfortable as possible.
My father was cared for too and was able to feel he had, if only for a short time his relationship back with his wife.
As a nurse for many years I can honestly say I have not been able to find such good care staff in a very long-time.

How likely would you be to recommend Grosvenor Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My dad came to Grosvenor Court after a very difficult time. He has been treated with the utmost respect and has settled in very well. The manager and staff are excellent with dad and understand his condition (brain injury). They are great with the residents and really care deeply about their welfare. The manager has kept me informed about dad as she knew I was anxious about him. I can not thank the manager and her team enough. I now have a happy dad for the first time in a while. Thank you.

How likely would you be to recommend Grosvenor Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Grosvenor Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Grosvenor Court

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grosvenor Court