The Grove Residential Home

6 Bower Mount Road, Maidstone ME16 8AU

Owner: Smartblade Ltd

Person in charge: Sharon Lampard (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 50+.

Single Rooms: 40

Shared Rooms: 1

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single £500 – £750 (These prices are only a guideline, please contact The Grove Residential Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Grove Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.4 The Grove Residential Home has a Review Score of 6.4 (6.352)

The Review Score of 6.4 (maximum of 10) for The Grove Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Grove Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for The Grove Residential Home is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.56 Points relating to the number of positive Reviews for The Grove Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119 , then divided by 2 = 0.060

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grove Residential Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grove Residential Home

  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My mother was at The Grove Residential Home for nearly four years until august 2016. In that time she was treated as an individual with dignity and respect. The care was excellent and the staff were always kind, considering her needs as well as mine. I can't imagine a better environment for mum to have spent her final years and would highly recommend.

How likely would you be to recommend The Grove Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister lived at The Grove for just over 3 years and we have no hesitation in recommending this lovely care home as we were very impressed with the care that she received.

The home has excellent, friendly and patient staff who have a good relationship with their residents within a relaxed and caring environment. They built up a very good rapport with my sister and were always attentive and caring.

The home is very inviting, very clean, warm, and very comfortable, well decorated and very well maintained. We were always made to feel welcome when visiting and were regularly invited to discuss her care plan.

Importantly for my sister the meals were of a very high standard with plenty of choice. She was very happy there and enjoyed the attention she received from all the staff.

How likely would you be to recommend The Grove Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Grove Residential Home

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Extremely UNLIKELY

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Likely

Extremely LIKELY

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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