






Hale Place is a dementia care home in Tonbridge that has felt like exactly that, a home, since 1988. Step through the door and it's immediately clear: real furniture, personal photos, a garden that catches most visitors by surprise, and a team who know residents by their stories, not just their care needs.
The CQC has rated Hale Place 'Outstanding' three times, in 2015, 2017 and April 2021, and in 2025...
Care Provided by Hale Place Care Solutions
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 13 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fully inclusive, including hairdressing, outings and events. Absolutely no additional costs.
The price(s) shown are provided by the care home. Contact Hale Place Care Solutions for full pricing details and T&Cs.
Contact Hale Place Care Solutions to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hale Place Care Homes Ltd
- Private Owned
Person in charge
- Danielle Cave (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (9)
- Couples/Companion Rooms (2)
Visiting
- To avoid unnecessary disturbance to people living at Hale Place, the home respectfully request visitors book an appointment to view.
Parking
- On site and road parking available.
Hale Place Care Solutions Reviews (57)
Hale Place Care Solutions has a Review Score of 9.5 (9.536) out of 10, based on 6 reviews in the last 2 years.
Over all time Hale Place Care Solutions has 57 reviews.
My mother has been very well cared for in her time at Hale Place. I cannot think of anywhere else I would like my mother to be.
Thank you, Ian. It's truly our pleasure to care for your mother.
All the team are friendly and caring, the houses are warm comfortable and clean.
Since mum has been at Hale Place I have seen her thrive and become more outgoing and sociable. I cannot fault the staff nor facilities, as they are very attentive and supportive. There are always a good number of staff around the home, who clearly enjoy what they do and provide a very personal experience. They are also very prompt in advising me of any problems mum may have, regardless of how minor.
The staff at Hale Place Care Solutions are extremely caring and supportive, from even before dad moved in they were keen to answer any questions and ensure that they had done everything possible to help dad adjust and settle in. He is happy and calm when I visit and the atmosphere at the home is always welcoming and positive. All residents seem content. I am pleased with where dad is living.
The staff are kind, caring and go the extra mile - the fabulous birthday cakes that are handmade and tailored to each resident are a testament to this. There are social activities like chair dance, a visiting singer, exotic animals that are brought into visit etc. regularly and there are also outings to the local café or garden centre, to a local pub from time to time, boat trips on the Medway and even 10-pin bowling!
I am so glad we found Hale Place, it's really a must to go and see as it's so different!
Exceptional. I have noticed so much difference and improvement in cognitive abilities. This is due to a safe and supportive environment where every need is not just met but exceeded. Resulting in a relaxed, happy, well nourished, well hydrated person. I had no idea that dementia could be improved so much with such specialised and precise care. Thank you.
The care and stimulation provided is outstanding. Mum is treated as a member of a family. She is happy and stimulated, and partakes in all the activities provided. We feel very confident that Mum's daily needs and welfare are met to the highest standard. We are kept informed of any concerns. We believe this care home allows her to live the best possible life.
Our family will be forever grateful for the care, inclusion, dignity and also enjoyment Mum has experienced during her time at Hale Place.
Thank you for your kind words, it is a great pleasure of ours to look after Mum for the past 5 years.
An outstanding care provider, as a family we have been so relieved to know that our mother is so well looked after, the staff really have got to know her and the activities have meant that our mother feels as busy as she was before she got dementia.
My nan is always so happy on my visits, so many activities I have seen on visits and she loves it. I loved the cake made for my nan on her birthday, it was so personalised to her which she loved. Hale Place staff from carers, cleaners and management are so friendly, and welcoming and make you feel at home.
The best thing we found with Hale Place is the trips they took Nan out on. It's lovely and reassuring to see Nan smiling in the pictures. Hale Place is truly one in a million.
It is always nice to visit Hale Place and meet the friendly staff and my well cared for mother-in-law. Personal care/hygiene are priorities in Hale Place, my relative is well dressed and turned out. While the facilities are good and recently improved with rooms freshened up and new furnishings, I am surprised that level access to the garden, shower or building is not prioritised given the walking and sight difficulties of residents, including my mother-in-law. Home-based activities are carried out at set times and they are enjoyed by many. As a visitor, it would be wonderful to see more activities out on a table (puzzles, other games for people with cognitive loss) which residents and visitors could dip in and out of together. My visits have coincided with some lunch, dinner and snack times. I am surprised that the nutritional value especially of snacks is so poor. A high proportion of the food provided is falling into the category of ultra-processed food, and offering more diverse fresh/nutritionally valuable foods and snacks would be more appropriate for this age group. Overall, the family feels fortunate to have my mother-in-law in Hale Place and is pleased that management and staff try hard to offer quality care.
Lovely, caring staff.
Hale Place achieve a level of care that we really didn't dare hope existed. Mum has settled in very quickly and all the staff are caring, organised and helpful. The atmosphere is great. Mum is very happy and safe. Well done and thank you.
Mum has settled in so well and really loves being at Hale Place Care Solutions. We were anxious about how she would transition from her home but the staff and the wonderful environment created made it such an easy and smooth move.
Lovely, friendly, relaxing place. Lovely surroundings, lovely idea having all the animals. I would be happy for my mum to live here.
Incredible place, words alone cannot do it justice. Warm, super friendly people who cannot do enough for the residents. Management, carers, owners and housekeeping are all spot on. I could not have wished for a better place for my Mum.
Fantastic home, where my mum feels safe and loved. Always something to do for the residents.
All staff are excellent - so caring and friendly to the residents and visitors. I have no doubts that they give the highest level of care and really do care about the residents.
My wife is being looked after at Hale Place Care Solutions in Kent. I have found the staff extremely friendly and helpful. The daily schedule includes many trips out to lots of locations: ie. river trips, beach trips, shopping trips, garden centre trips etc. Having tried several care homes in the area over the last couple of years I am pleasantly surprised to find this outstanding level of care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 November 2017Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hale Place Care Solutions.
There are no upcoming events for Hale Place Care Solutions.
Awards / Recognitions (37)
- 06 Nov 2025Recipient: Hale Place Care Solutions
- 30 Oct 2025Recipient: Hale Place Care Solutions
- 08 Oct 2024Recipient: Hale Place Care Solutions
Accreditations
There are no accreditations posted yet for Hale Place Care Solutions.
Meet the Team (2)

Danielle has been part of the Hale Place family since 2009, starting as a night carer and working her way up through senior carer and deputy manager to become Registered Manager in 2018, a journey that says everything about the kind of person she is.
Her attention to detail keeps standards high and compliance never in question, but what really stands out is her drive to make sure life at Hale Place is genuinely good for the people who live there. Relatives often mention her warmth and determination in their testimonials, and it shows in the small things as much as the big ones.
Danielle holds a Postgraduate Level 7 Diploma in Health and Social Care Management, a Level 5 Diploma in Health and Social Care, Level 2 and 3 NVQs in Health and Social Care, and an A1 Assessor Award (Level 3).

Kevin stands as a distinguished owner/manager of dementia care services, delivering outstanding results and enriching the lives of people living with dementia.
His commitment to excellence is evidenced by 36 years of outstanding care inspection reports. The quality and impact of his leadership are further highlighted by unparalleled testimonials from residents, their families, health professionals, and dignitaries, attesting to the exemplary and unique model of care he has developed that delivers 'Happy Lives for Everyone'.
The care team focuses on creating personalised, vibrant lives for individuals with dementia, using smiles and laughter as key indicators of happiness and well-being.
Kevin has received national acclaim for his outstanding care model and lifelong contributions to dementia care, securing every prestigious national care and business award in the field:
2023 MBE (Member of the Order of the British Empire) for services to People with Dementia
2023 Family Business of the Year UK (FSB National Awards)
2023 Best Dementia Residential Home 2023 (Business Elite Awards)
2023 Quality Hallmark (Gold Standards Framework)
2022 Care Home of the Year (National Care Awards)
2022 Leadership (National Care Awards)
2021 Lifetime Achievement in Care (National Care Awards)
2021 Management Team of the Year (Caring UK Awards)
2016 Dementia Care Manager (Great British Care Awards)
2016 Lifetime Achievement (Great British Care Awards)
2016 Sustained Excellence in Person-Centred Care (Healthcare Awards)
2014 Outstanding Contribution to Care (Great British Care Awards)
2014 Quality of Care (Patient Safety & Care Awards)
2014 Person-Centred Care (Nursing & Residential Care Awards)
Relevant Care Qualifications: Registered Manager Qualification; HNDip Care Management; HNDip Bus & Finance; Dip in Bus Studies; Promoting Independence L3; V1/V2 Internal Verifier and A1/A2, D32/33 Assessor Awards.
Frequently Asked Questions about Hale Place Care Solutions
What types of Care is Hale Place Care Solutions registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hale Place Care Solutions have?
There are 9 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Hale Place Care Solutions?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hale Place Care Solutions to the centre of Tonbridge?
5.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hale Place Care Solutions to verify any information. View our terms and conditions. Hale Place Care Solutions has an Enhanced Service -more info.