Hale Place Care Solutions

77/79 Old Road, East Peckham, Tonbridge TN12 5EN

Hale Place Care Solutions, Tonbridge, Kent
Hale Place Care Solutions, Tonbridge, Kent
Hale Place Care Solutions, Tonbridge, Kent

Hale Place Care Solutions is a multi-award winning dementia care home with a fully qualified care team, many of whom have received national and local recognition for their services to care.

This dementia care provider has been delivering quality care since 1988 and was rated 'Outstanding' by the CQC in May 2015.

The care home is homely and intimate complementing personalised, 'family' orientated care. This, together with professional care staff who provide person-centred care, contributes to the company’s track record of enhancing the wellbeing of people entrusted into their care.

The provider encourages an active life for all service users irrespective of their mental and physical capacities, people are encouraged and supported to flourish and enjoy a wide range of group and personalised activities.

Owner: Hale Place Care Homes Ltd

Person in charge: Victoria Wright (Registered Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 10 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Private funding referrals only. Ages 55+.

Single Rooms: 6

Shared Rooms: 2

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single from £1100 , Personal Care Shared (per person) from £1100 (These prices are only a guideline, please contact Hale Place Care Solutions to find out the exact price for your requirements.) (These prices are only a guideline, please contact Hale Place Care Solutions to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

2.6 miles from Paddock Wood
7 miles from Tonbridge
8 miles from Maidstone

Visiting:

To avoid unessessary disturbance to existing residents, viewing is by appointment only.

Parking:

On site and road parking available.

Latest Care Quality Commission* Report on Hale Place Care Solutions: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

10 Hale Place Care Solutions has a Review Score of 10 (9.976)

The Review Score of 10 (maximum of 10) for Hale Place Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Hale Place Care Solutions in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.976 for Hale Place Care Solutions is calculated as follows: ( (163 Excellents x 5) + (4 Goods x 4) ) ÷ 167 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hale Place Care Solutions is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2 positive Reviews (10 registered maximum number of service users ÷ 5). 14 Reviews ÷ 2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hale Place Care Solutions?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hale Place Care Solutions

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

I am delighted my father is now living at Hale Place.
I had to place him in another care home but I was unhappy with the amount of time he was staying in his room and how much his personal care needs were being neglected.
Dad is really well looked after now, he joins in the different daily activities, enjoys the company of the other residents and is extremely content.

The staff are very kind and have gotten to know my Dad quickly.
I love going to see him; it's like one big happy family.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a resident in the village, I had been aware of the excellent reports of Hale Place and had no hesitation in recommending my daughter's father reside there. He is very happy as are the other residents who I now know very well - I call in on many occasions at all different hours of the day and can see how well they are looked after. The staff and management are brilliant, friendly and caring in all aspects. I have been there at mealtimes and the food is all home cooked and very tempting! The atmosphere is very homely as it is a small care home and the residents can also enjoy the lovely garden and the activities that are provided. My daughter is aware that I want to go there in the future if the need arises. What better recommendation can I give ? !!

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent facility in all respects. My husband who has young dementia is extremely happy and contented. He has all his needs met with dignity and sensitivity by the helpful and friendly staff. The food seems very good and appears to be made on site with a varied menu using plenty of fresh vegetables.
Every effort is made to fill the days with plenty of activities including music sessions and the river boat rides are an absolute favourite for him.
The accommodation is very comfortable and warm and the access to the garden and fresh air is wonderful and not always available for people with dementia.
My husband is able to wander and fidget between his room, the living room and the garden in absolute safety and contributes to his well being and contentment.
Hale Place genuinely have his best interests at heart and always think and respond to his needs to give him the best quality of life possible, I cannot recommend it enough.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to give full credit to this amazing care home. I visited many many care homes in my area for Dad but none met my expectations until I visited Hale Place. I knew immediately this was what I'd been searching for. Dad has lived here for over a year and settled in really quickly.
The home is not too large and has a very personal feel about it, so we got to know the staff quickly. The staff are fabulous - very professional but also personal, so the home feels like one big family. They are all so caring with the residents and treat them all with the utmost respect and dignity. I can't thank the team enough for the care they show my dad. The management are very approachable and respond to any query I have.
I highly recommend this home to everyone I meet - a fantastic model of good practice which all other homes should take note of!

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Hale Place have looked after my mother for almost five years now, consistently maintaining excellent standards of care, adapting their approach as her needs change, and consulting with her family at every stage of the way.

I am particularly impressed by the staff’s commitment to building good relations with relatives and friends of the residents, and I have no doubt that this open, supportive and welcoming approach underpins much of what is so wonderful about Hale Place.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited a number of care facilities following my father's diagnosis of Vascular Dementia and many we just turned around and walked straight back out!
Following a number of recommendations from friends and friend of friends we visited Hale Place in East Peckham, I have 2 brothers and a sister and all 4 of us walked into the main house and said yes immediately! The friendly welcome we received and the care being shown to the residents already there was wonderful to see. My father has now been there for over a month and the care he has been given is second to none, he settled in very quickly, he has put on weight and is so much more relaxed it is a pleasure to see. The staff are absolutely wonderful, they look after the family as well as the resident, having cared for my father for years it was very difficult for me to let go, but this was recognized and they treated me with such care and consideration it is a pleasure to visit now.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I found Hale Place on the CQC website when my father, who has severe vascular dementia, needed to be placed in a care home for his own safety and 24-hour care. I certainly found a little gem in an ocean of, to be honest, poor homes. He went to live at Hale Place in November 2016 and there was an immediate improvement in his well-being. It is a home from home with care and love in equal quantities. It is always spotlessly clean and the staff are all very loving and attentive. As a relative, I am welcome to go at any time I wish and am always kept involved and informed.
This care home is run by an excellent management team, led by the owner, who are always available for any worries or concerns or to discuss my father and his care.
I would say that the standard of care and the way of dealing with people should be held up as a level that other care homes should aspire to.
I thank the staff for me being able to sleep at night knowing that my father is in such a caring and loving environment.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Words cannot describe how outstanding the care is at Hale Place. A unique and hugely dedicated team led by superb managers who truly understand how the disease that is Dementia affects people on an individual basis. Even when tough, they have treated my relative with kindness, care, compassion and dignity. I can't thank them enough.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum is always treated kindly and with respect. She is always clean and freshly washed. She looks cared for and she is! The care staff know her limitations and understand her behaviour well. They go over and above in their care of Mum. For example, they have rearranged her room several times to make sure that it is the best layout for her with regard to her safety in relation to her diminishing physical abilities.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum-in-law has been at Hale Place Care Solutions since 2011 and has been very well cared for. As her needs have changed Hale Place has reviewed and amended their care routine, in conjunction with us her family, which has been absolutely amazing. They are so very caring and always interested in the changes required to care as well as to the effect changes can have on the families involved. For us, it is a home from home. We love it.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a huge relief to find Hale Place and to know that Mum is in a happy and secure environment. The staff are friendly and approachable and Mum really seems to enjoy any activities that are organised, particularly the boat trips and singing sessions.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the third home mother has been in and it is perfect. Small with care staff always on hand to help. She is very happy and content despite her dementia. She does not get distressed and her clothes are clean. She enjoys her food.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have used Hale Place for over 5 years helping with the care for my mother-in-law who suffered from Dementia and feel so fortunate they were there when needed. The carers always showed respect to my mother-in-law, to me and all our family members. They were punctual, kind, considerate to all her needs, friendly, and reliable. She looked upon them as friends, and when she was still able to look forward to when they came to care for her. As a small unit of people, it became very easy for us to get to know the staff, and for them to get to know my mother-in-law as the same carers were regularly attending. I can honestly say that Hale Place are a first class example of how care homes and home care should be run. We would not have been able to keep my mother-in-law in her own home without them and for this, we are forever grateful. I would have no hesitation in recommending them.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father had a stroke in June last year, was left with severe brain damage and needing 24hr care to recover. After researching many homes, I was very taken with the managerial staff that I liaised with, they truly care and put their all into wanting the best for our loved ones. Upon visiting the home, I knew straight away that was where I wanted Dad placed. All the staff were understanding, caring, professional and so accommodating in helping us get Dad settled in. I cannot fault anything they have done since then, Sept 2016. It's a small home which means it's like one big family, that keeps things personal. Since his stay, Dad has improved immensely which is down to this home, I'm so grateful to have found such a wonderful place. The staff are consistent in their care, always have time for concerns, always willing to help. My Mum has already said that is where she would like to go if and when the need arises, that statement right there says it all. Blessed to have found them.

How likely would you be to recommend Hale Place Care Solutions? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

January 2016

July 2014

Dementia Care Finalist

Recipient: Hale Place Care Solutions

Date: Tuesday 15 Jul 2014

more details

March 2014

Job Vacancies

Staff Profiles

Kevin

Kevin Hewlett

Job Title: Registered Manager and Owner

Joined: 1988

Description:

Kevin is a leading manager of dementia services who is driven to achieve exceptional outcomes for service users.

The outstanding, quality provision he manages has been recognised through 29 years of exemplary care inspection reports for all the services he manages.

He has been locally and nationally recognised for his life time achievements in social care and has won prestigious national awards including:
Dementia Care Manager 2016;
Lifetime Achievement 2016;
Sustained Excellence in Person Centred Care 2016;
Outstanding Contribution to Care 2014;
Quality of Care Award 2014;
Personal Centred Care Award 2014.

Relevant Care Qualifications: Registered Manager Qualification; HNDip Care Management; HNDip Bus & Finance; Dip in Bus Studies; Promoting Independence L3; V1/V2 Internal Verifier and A1/A2, D32/33 Assessor Awards.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hale Place Care Solutions