






Hale Place is a dementia care home in Tonbridge that has felt like exactly that, a home, since 1988. Step through the door and it's immediately clear: real furniture, personal photos, a garden that catches most visitors by surprise, and a team who know residents by their stories, not just their care needs.
The CQC has rated Hale Place 'Outstanding' three times, in 2015, 2017 and April 2021, and in 2025...
Care Provided by Hale Place Care Solutions
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 13 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fully inclusive, including hairdressing, outings and events. Absolutely no additional costs.
The price(s) shown are provided by the care home. Contact Hale Place Care Solutions for full pricing details and T&Cs.
Contact Hale Place Care Solutions to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hale Place Care Homes Ltd
- Private Owned
Person in charge
- Danielle Cave (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (9)
- Couples/Companion Rooms (2)
Visiting
- To avoid unnecessary disturbance to people living at Hale Place, the home respectfully request visitors book an appointment to view.
Parking
- On site and road parking available.
Hale Place Care Solutions Reviews (57)
Hale Place Care Solutions has a Review Score of 9.5 (9.536) out of 10, based on 6 reviews in the last 2 years.
Over all time Hale Place Care Solutions has 57 reviews.
The staff are kind and loving towards the residents and make an effort to get to know the background and family of them. Everyone is always welcome to visit at any time.
The environment here is light and airy with easy access to outside nooks and crannies for little walks and talks. Clean, tidy and very calming.
The level of care shown by all the staff is outstanding and is a great reassurance as it is not possible for me to visit on a regular basis. The friendliness and cleanliness is evident from the moment you enter the building, and the interaction of staff with residents is constant. The extra-curricular activities add a welcome bonus to the level of care.
Immediately on viewing Hale Place, the intimacy and standard of care given were evident. The staff were all professional, but obviously friendly with the residents and so caring. The communal areas are lovely and the gardens will be wonderful for residents and visitors alike in the summer. Visits are relaxed and staff always accommodating and helpful, and the level of understanding and care is beyond anything I could have hoped for for my Father.
When visiting with my partner, the staff obviously have a lovely relationship with the residents and make you feel really welcome during your visit. Simply a lovely caring environment.
I cannot praise Hale Place enough, the care that is provided for my Dad is fantastic. I am given lots of support and advice as well which helps me cope at this difficult time.
I had to place him in another care home but I was unhappy with the amount of time he was staying in his room and how much his personal care needs were being neglected.
Dad is really well looked after now, he joins in the different daily activities, enjoys the company of the other residents and is extremely content.
The staff are very kind and have gotten to know my Dad quickly.I love going to see him; it's like one big happy family.
As a resident in the village, I had been aware of the excellent reports of Hale Place and had no hesitation in recommending my daughter's father reside there. He is very happy as are the other residents who I now know very well - I call in on many occasions at all different hours of the day and can see how well they are looked after. The staff and management are brilliant, friendly and caring in all aspects. I have been there at mealtimes and the food is all home cooked and very tempting! The atmosphere is very homely as it is a small care home and the residents can also enjoy the lovely garden and the activities that are provided. My daughter is aware that I want to go there in the future if the need arises. What better recommendation can I give ? !!
The home is not too large and has a very personal feel about it, so we got to know the staff quickly. The staff are fabulous - very professional but also personal, so the home feels like one big family. They are all so caring with the residents and treat them all with the utmost respect and dignity. I can't thank the team enough for the care they show my dad. The management are very approachable and respond to any query I have.
I highly recommend this home to everyone I meet - a fantastic model of good practice which all other homes should take note of!
Words cannot describe how outstanding the care is at Hale Place. A unique and hugely dedicated team led by superb managers who truly understand how the disease that is Dementia affects people on an individual basis. Even when tough, they have treated my relative with kindness, care, compassion and dignity. I can't thank them enough.
This care home is run by an excellent management team, led by the owner, who are always available for any worries or concerns or to discuss my father and his care.
I would say that the standard of care and the way of dealing with people should be held up as a level that other care homes should aspire to.
I thank the staff for me being able to sleep at night knowing that my father is in such a caring and loving environment.
My mum-in-law has been at Hale Place Care Solutions since 2011 and has been very well cared for. As her needs have changed Hale Place has reviewed and amended their care routine, in conjunction with us her family, which has been absolutely amazing. They are so very caring and always interested in the changes required to care as well as to the effect changes can have on the families involved. For us, it is a home from home. We love it.
My Mum is always treated kindly and with respect. She is always clean and freshly washed. She looks cared for and she is! The care staff know her limitations and understand her behaviour well. They go over and above in their care of Mum. For example, they have rearranged her room several times to make sure that it is the best layout for her with regard to her safety in relation to her diminishing physical abilities.
This is the third home mother has been in and it is perfect. Small with care staff always on hand to help. She is very happy and content despite her dementia. She does not get distressed and her clothes are clean. She enjoys her food.
It was a huge relief to find Hale Place and to know that Mum is in a happy and secure environment. The staff are friendly and approachable and Mum really seems to enjoy any activities that are organised, particularly the boat trips and singing sessions.
I have used Hale Place for over 5 years helping with the care for my mother-in-law who suffered from Dementia and feel so fortunate they were there when needed. The carers always showed respect to my mother-in-law, to me and all our family members. They were punctual, kind, considerate to all her needs, friendly, and reliable. She looked upon them as friends, and when she was still able to look forward to when they came to care for her. As a small unit of people, it became very easy for us to get to know the staff, and for them to get to know my mother-in-law as the same carers were regularly attending. I can honestly say that Hale Place are a first class example of how care homes and home care should be run. We would not have been able to keep my mother-in-law in her own home without them and for this, we are forever grateful. I would have no hesitation in recommending them.
My Father had a stroke in June last year, was left with severe brain damage and needing 24hr care to recover. After researching many homes, I was very taken with the managerial staff that I liaised with, they truly care and put their all into wanting the best for our loved ones. Upon visiting the home, I knew straight away that was where I wanted Dad placed. All the staff were understanding, caring, professional and so accommodating in helping us get Dad settled in. I cannot fault anything they have done since then, Sept 2016. It's a small home which means it's like one big family, that keeps things personal. Since his stay, Dad has improved immensely which is down to this home, I'm so grateful to have found such a wonderful place. The staff are consistent in their care, always have time for concerns, always willing to help. My Mum has already said that is where she would like to go if and when the need arises, that statement right there says it all. Blessed to have found them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 November 2017Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hale Place Care Solutions.
There are no upcoming events for Hale Place Care Solutions.
Awards / Recognitions (37)
- 06 Nov 2025Recipient: Hale Place Care Solutions
- 30 Oct 2025Recipient: Hale Place Care Solutions
- 08 Oct 2024Recipient: Hale Place Care Solutions
Accreditations
There are no accreditations posted yet for Hale Place Care Solutions.
Meet the Team (2)

Danielle has been part of the Hale Place family since 2009, starting as a night carer and working her way up through senior carer and deputy manager to become Registered Manager in 2018, a journey that says everything about the kind of person she is.
Her attention to detail keeps standards high and compliance never in question, but what really stands out is her drive to make sure life at Hale Place is genuinely good for the people who live there. Relatives often mention her warmth and determination in their testimonials, and it shows in the small things as much as the big ones.
Danielle holds a Postgraduate Level 7 Diploma in Health and Social Care Management, a Level 5 Diploma in Health and Social Care, Level 2 and 3 NVQs in Health and Social Care, and an A1 Assessor Award (Level 3).

Kevin stands as a distinguished owner/manager of dementia care services, delivering outstanding results and enriching the lives of people living with dementia.
His commitment to excellence is evidenced by 36 years of outstanding care inspection reports. The quality and impact of his leadership are further highlighted by unparalleled testimonials from residents, their families, health professionals, and dignitaries, attesting to the exemplary and unique model of care he has developed that delivers 'Happy Lives for Everyone'.
The care team focuses on creating personalised, vibrant lives for individuals with dementia, using smiles and laughter as key indicators of happiness and well-being.
Kevin has received national acclaim for his outstanding care model and lifelong contributions to dementia care, securing every prestigious national care and business award in the field:
2023 MBE (Member of the Order of the British Empire) for services to People with Dementia
2023 Family Business of the Year UK (FSB National Awards)
2023 Best Dementia Residential Home 2023 (Business Elite Awards)
2023 Quality Hallmark (Gold Standards Framework)
2022 Care Home of the Year (National Care Awards)
2022 Leadership (National Care Awards)
2021 Lifetime Achievement in Care (National Care Awards)
2021 Management Team of the Year (Caring UK Awards)
2016 Dementia Care Manager (Great British Care Awards)
2016 Lifetime Achievement (Great British Care Awards)
2016 Sustained Excellence in Person-Centred Care (Healthcare Awards)
2014 Outstanding Contribution to Care (Great British Care Awards)
2014 Quality of Care (Patient Safety & Care Awards)
2014 Person-Centred Care (Nursing & Residential Care Awards)
Relevant Care Qualifications: Registered Manager Qualification; HNDip Care Management; HNDip Bus & Finance; Dip in Bus Studies; Promoting Independence L3; V1/V2 Internal Verifier and A1/A2, D32/33 Assessor Awards.
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