






Hale Place is a dementia care home in Tonbridge that has felt like exactly that, a home, since 1988. Step through the door and it's immediately clear: real furniture, personal photos, a garden that catches most visitors by surprise, and a team who know residents by their stories, not just their care needs.
The CQC has rated Hale Place 'Outstanding' three times, in 2015, 2017 and April 2021, and in 2025...
Care Provided by Hale Place Care Solutions
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 13 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fully inclusive, including hairdressing, outings and events. Absolutely no additional costs.
The price(s) shown are provided by the care home. Contact Hale Place Care Solutions for full pricing details and T&Cs.
Contact Hale Place Care Solutions to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hale Place Care Homes Ltd
- Private Owned
Person in charge
- Danielle Cave (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (9)
- Couples/Companion Rooms (2)
Visiting
- To avoid unnecessary disturbance to people living at Hale Place, the home respectfully request visitors book an appointment to view.
Parking
- On site and road parking available.
Hale Place Care Solutions Reviews (57)
Hale Place Care Solutions has a Review Score of 9.5 (9.536) out of 10, based on 6 reviews in the last 2 years.
Over all time Hale Place Care Solutions has 57 reviews.
All of the staff have shown care and compassion in providing care for my mum.
This really is the most wonderful care home imaginable for my father. He is treated with utmost dignity and care and respect. So reassuring to know he's at Hale Place Care Solutions.
Hale Place is the most caring wonderful place for your loved one to be in. Very much home from home. The carers are permanent staff and familiar friendly reassuring faces to the residents. It really is one of a kind.
What a wonderful place to live! The staff are caring, permanent and well trained. The home is very well run and we have had no hesitation in recommending it to anyone who asks. We consider ourselves extremely lucky to have found somewhere for Mum to live that treats residents and family as individuals. Mum is contented and well looked after and we are delighted to see this every time we visit.
Mum has her own room with an en-suite and we were able to put some personal items in her room to help her feel at home. We were very anxious about how Mum would react on moving in day but with the support of the very professional and caring staff, everything went smoothly. Mum was made to feel very welcome and has settled in well and is very happy. She especially enjoys time spent with the animals.
When we visit we always receive a warm welcome from the staff and they are always available to support us and answer any concerns we might have. We are happy knowing that Mum is safe and well cared for and highly recommend Hale Place.
I have been visiting a very dear friend of mine at Hale Place Care Home for the past two years. On all of my visits I have received a very warm welcome and my friend, who is now almost 95, has expressed to me how much she enjoys being at Hale Place. She has a room with an ensuite WC and I have observed how competent, caring and helpful all the staff are. Since the pandemic occurred Hale Place has provided a small conservatory type hub for one visitor meetings, which is adjacent to a small garden with two rabbits and two chickens and a wonderful lodge building in the grounds which is so family-friendly and allows up to six visitors. I would deem the facilities second to none. The atmosphere is so warm and friendly and reassuring. There are plans for outdoor activities in the gardens once the weather becomes warmer. My visit yesterday to her, with a longstanding friend of hers, was a real joy. I couldn't recommend Hale Place more highly to anyone needing a home from home care.
I couldn't have felt more safe and happy to be back at Hale Place. Whilst other businesses may have been struggling, Hale Place has most definitely been thriving! I could not recommend this home enough.
My relative has been at Hale Place Care Solutions for some time now and with the Covid restriction over the last year I had found it very difficult, but, with the daily updates from Hale Place management it really helped to ease the stress of not seeing them. The home has gone above and beyond to make sure our relatives are safe and well looked after.
A massive hats off to all.
This was a very difficult decision to move Mum to a care home in the current pandemic. We were extremely concerned with not being able to properly view the home, but we really shouldn't have worried. Although mum has only been in Hale Place for a few weeks, the improvement in her is beyond words. She seems very settled and happy. The staff and managers are wonderful and nothing is a problem. They are all very caring and professional. They have many activities, which mum loves, particularly the singing and dancing and we cannot wait for when we are all free and Mum can go on the outings with them all, she will love it. We, as a family, would 100% recommend Hale Place. So happy we found them.
It is very reassuring knowing that she is safe and well cared for at Hale Place.
My husband arrived at Hale Place Nursing Home, East Peckham on the 10th May 2019. All the staff have made him very welcome, he now is part of a very happy family. When I visit, I am always greeted with a smiling face. The nursing home is spotlessly clean and tidy. They have regular entertainment who visit, also many trips out in their minibus. One memorable occasion was a visit to Hever Castle, the invitation was for all at Hale Place, and family like me were also invited. All staff and management are so kind and patient. I have seen in these last months a great improvement in my husband. Very kind and professional management and staff.
What a happy place this care home is. The staff are unfailing kind and patient. The atmosphere is always calm and the residents enjoy free access to the pretty, secluded garden. They have a cat and even two dogs and the elderly folk have many stimulating and interesting trips out for lunch and trips along the river on a bot to feed the swans. My mother feels safe there and is completely contented - what more could I ask?
I highly recommend Hale Place not only for its specialist dementia care but also for its sense of complete and utter well being for the residents and its staff, its strong sense of humanity and its clean, light and homely environment.
Our Mum has been a resident for 2 years. She is very happy and content. Hale Place has a very homely feel. The staff are very friendly, caring and welcoming. All residents are treated with respect, compassion and dignity, it’s like being part of a big family. It has a great safe garden which is encouraged and used by residents, and visitors. You can visit at anytime, no need to notify them first....which to me means that they have nothing to hide. The staff are very approachable and will answer any questions or concerns that you might have.
My Gran didn't have a very nice journey before finding this little treasure of a place, being left to her own devices at her previous 'care home'.
At Hale Place, there's always lots going on to keep her active mentally and physically.
The beautiful gardens are her new favourite place.
My family and I cannot express our gratitude enough to such a wonderful place.
Many thanks for everything that you did for my mother during the six years that she spent at Hale Place.
You not only offered her a secure, comfortable and homely place in which to live, you also ensured that she was always wonderfully well-cared for even as she became increasingly unable to look after herself.
And you combined great personal kindness with a professional approach to the health issues that often accompany dementia, spotting and dealing with them before they could cause Mum distress.
For myself, I will always remember the warm welcome that I received every time I visited, from people I came to know as a second family in what became a second home.
Again, many thanks to you all for what you did for Mum and for the hard work you continue to put into creating somewhere as special as Hale Place.
My wonderful mum was living with the anxiety connected to Alzheimer's. Since being at Hale Place we have seen a transformation - she is relaxed and happy and has made new friends in both the other residents and staff. The accommodation and ethos of Hale Place is fantastic, exactly what we needed to assist mum during her decline due to Alzheimer's disease.
I was the carer for my friend before she required full-time residential care. We could not have wished for a more caring home and staff, I would recommend Hale Place to anyone.
Fantastic care, all the residents seem extremely contented and calm. There are lots of activities and every effort is made to keep up interest. The rooms are very comfortable and it feels like 'home', not an institution. The food is excellent and prepared on site. I can't fault this home in any way and can't recommend it highly enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 November 2017Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hale Place Care Solutions.
There are no upcoming events for Hale Place Care Solutions.
Awards / Recognitions (37)
- 06 Nov 2025Recipient: Hale Place Care Solutions
- 30 Oct 2025Recipient: Hale Place Care Solutions
- 08 Oct 2024Recipient: Hale Place Care Solutions
Accreditations
There are no accreditations posted yet for Hale Place Care Solutions.
Meet the Team (2)

Danielle has been part of the Hale Place family since 2009, starting as a night carer and working her way up through senior carer and deputy manager to become Registered Manager in 2018, a journey that says everything about the kind of person she is.
Her attention to detail keeps standards high and compliance never in question, but what really stands out is her drive to make sure life at Hale Place is genuinely good for the people who live there. Relatives often mention her warmth and determination in their testimonials, and it shows in the small things as much as the big ones.
Danielle holds a Postgraduate Level 7 Diploma in Health and Social Care Management, a Level 5 Diploma in Health and Social Care, Level 2 and 3 NVQs in Health and Social Care, and an A1 Assessor Award (Level 3).

Kevin stands as a distinguished owner/manager of dementia care services, delivering outstanding results and enriching the lives of people living with dementia.
His commitment to excellence is evidenced by 36 years of outstanding care inspection reports. The quality and impact of his leadership are further highlighted by unparalleled testimonials from residents, their families, health professionals, and dignitaries, attesting to the exemplary and unique model of care he has developed that delivers 'Happy Lives for Everyone'.
The care team focuses on creating personalised, vibrant lives for individuals with dementia, using smiles and laughter as key indicators of happiness and well-being.
Kevin has received national acclaim for his outstanding care model and lifelong contributions to dementia care, securing every prestigious national care and business award in the field:
2023 MBE (Member of the Order of the British Empire) for services to People with Dementia
2023 Family Business of the Year UK (FSB National Awards)
2023 Best Dementia Residential Home 2023 (Business Elite Awards)
2023 Quality Hallmark (Gold Standards Framework)
2022 Care Home of the Year (National Care Awards)
2022 Leadership (National Care Awards)
2021 Lifetime Achievement in Care (National Care Awards)
2021 Management Team of the Year (Caring UK Awards)
2016 Dementia Care Manager (Great British Care Awards)
2016 Lifetime Achievement (Great British Care Awards)
2016 Sustained Excellence in Person-Centred Care (Healthcare Awards)
2014 Outstanding Contribution to Care (Great British Care Awards)
2014 Quality of Care (Patient Safety & Care Awards)
2014 Person-Centred Care (Nursing & Residential Care Awards)
Relevant Care Qualifications: Registered Manager Qualification; HNDip Care Management; HNDip Bus & Finance; Dip in Bus Studies; Promoting Independence L3; V1/V2 Internal Verifier and A1/A2, D32/33 Assessor Awards.
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