Hamiltons

I do feel that residents do not have enough stimulation during the day. Sitting in front of the tv is not good. In my opinion they desperately need more staff. I visit weekly.

Staff excellent

Our Auntie Helen has been so looked after, sadly she hasn't children and her Nephews David and Nephew Michael are the only relatives who are interactive with Helen's care. She is such a gentle soul and is happy to be loved and cared for so much.

My father came into Hamiltons when there was a breakdown in care at home. He was aggressive and unpredictable but since being at Hamiltons he has got into a routine with the help of the staff and management. He is well cared for, loved by everyone and is now becoming more verbal. The care home has beautiful gardens and dad loves to sownd time out there. I visit often and everyone is happy. I cannot thank Hamiltons enough for their input and care they show my dad. Thank you.

The carers in this home are amazing. They took really good care of my husband who was suffering with Altzheimers. He was not the easiest person to care for, he could be aggressive and sometimes and very stubborn. Thank you for making the last weeks of his life the best they good be.

My mother in law has now been a resident at Hamiltons for just over 2 years. In that time she has become more and more settled. All of the staff are very friendly, attentive and caring ensuring that her personal and medical needs are met. The home benefits from a lovely back garden which my mother in law uses regularly weather permitting. The management team have always been extremely helpful and approachable and answer promptly any queries we may have.

All staff are fantastic and my father received the very best care possible. Can not thank them enough.

Without doubt a quality team, well lead and thank you very much on behalf of the whole family.

The kindness and respect shown to our mother at Hamiltons has made all the difference in the world to her. Mum will miss you all very much!

I can fully recommend this care home. The staff were extremely friendly and professional and the manager is excellent with his friendly and helpful professionalism. Nothing was too much for him and you could always approach him and he would help you. My husband has had to go into long-term care and my only regret is that the manager and his staff weren't able to transfer with him.

My mum recently passed away at Hamiltons having been there for over 8 months. Her condition continued to deteriorate during her stay to the point that she had no verbal communication and was unable to do anything for herself, eating only puréed food. Despite this being a very difficult situation, I have no doubt that she got the very best loving care and assistance the staff could possibly have provided. They are such a lovely and friendly team, it feels like an extension of our family. I couldn’t fault their skills and professionalism, always making us feel very welcome when visiting and keeping in touch with any updates on Mum. Their warmth and compassion at her passing have been so sincere, that I wholeheartedly recommend Hamiltons to care for a loved one.

It is a lovely care home.

The staff at Hamiltons residential home made my mother's last few months as pleasant and comfortable as they possibly could be. They showed a great sense of humour and appeared to enjoy her company as much as she did theirs. She had a very high level of care and concern from all staff and myself and my family was made very welcome during our regular visits. They made the passing of my mother far easier than it could have been without their care and support.

Mum was at Hamiltons for the last 16 months of her life, and she loved it. The staff, including managers, cooks and caregivers and cleaners, were amazing. I was allowed to stay with my mum in her final three days, and the love and support that I received were outstanding. Everyone was very professional at all times, but it was also like a family. Cannot thank the staff enough for the care given to my mum.

Thank you.

I recommend this place 100%, the staff are amazing and the place has a real heart to it. Good location, plenty of parking with a supportive and flexible staff team who go above and beyond their job descriptions.

Lastly and most importantly, I am very impressed with the effective leadership - noted in particular, at this time when we are having to protect ourselves against Covid.

Good clean environment. All residents are treated as individuals and interact with them. There's a family feel in the communal area and lounge. The staff sit with residents when doing paperwork. The registered manager works with family members to put the resident's wellbeing first. Very strong leadership. A good level of contact with residents' families ie: family kept updated.

Local shop useful, but clothes lost!

Very welcoming staff, always explain things to me. They all work under pressure. Very kind staff and nothing is too much trouble - making cups of tea and bringing in chairs. The staff are very honest - if there is a problem - insufficient staff, or clothes going walkabout or problems re the TV they will be open about it. The home smells 'normal' - there are no unpleasant odours.