





Hamiltons, a small family run home based in Upstreet, employs a highly skilled team supporting adults living with with dementia. They aim to maintain a pleasant living environment and relaxed atmosphere that suits the needs of all residents individually.
They look to understand each resident's individual needs and respond well to any developments.
Staff promote independence, whilst regularly assessing the needs of residents. Care plans are person-centred and forward-thinking and are written individually with the family's support.
Care Provided by Hamiltons
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 17 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to an assessment of the needs of the individual.
The price(s) shown are provided by the care home. Contact Hamiltons for full pricing details and T&Cs.
Contact Hamiltons to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Lett's Care Ltd
- Private Owned
Person in charge
- Amreeta Sookramanien (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (15)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (8)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- They do not specify visiting times.
Parking
- Private visitors car parking available.
Hamiltons Reviews (26)
Hamiltons has a Review Score of 9.5 (9.465) out of 10, based on 8 reviews in the last 2 years.
Over all time Hamiltons has 26 reviews.
Staff excellent
Thank you for your review Norman, much appreciated.
Our Auntie Helen has been so looked after, sadly she hasn't children and her Nephews David and Nephew Michael are the only relatives who are interactive with Helen's care. She is such a gentle soul and is happy to be loved and cared for so much.
Hope to see you again soon!
Mandy
My father came into Hamiltons when there was a breakdown in care at home. He was aggressive and unpredictable but since being at Hamiltons he has got into a routine with the help of the staff and management. He is well cared for, loved by everyone and is now becoming more verbal. The care home has beautiful gardens and dad loves to sownd time out there. I visit often and everyone is happy. I cannot thank Hamiltons enough for their input and care they show my dad. Thank you.
It's always lovely to chat when you visit, and dad certainly seems very happy and settled here with us.
Thanks again and see you next time you visit.
Kind regards
Mandy
The carers in this home are amazing. They took really good care of my husband who was suffering with Altzheimers. He was not the easiest person to care for, he could be aggressive and sometimes and very stubborn. Thank you for making the last weeks of his life the best they good be.
My mother in law has now been a resident at Hamiltons for just over 2 years. In that time she has become more and more settled. All of the staff are very friendly, attentive and caring ensuring that her personal and medical needs are met. The home benefits from a lovely back garden which my mother in law uses regularly weather permitting. The management team have always been extremely helpful and approachable and answer promptly any queries we may have.
Thank you so much for your kind words, they are much appreciated and I will pass them on to the staff. It is our absolute pleasure to look after your lovely mother in law, and we know how much she adores the garden. Kind regards
All staff are fantastic and my father received the very best care possible. Can not thank them enough.
Thank you for your lovely feedback Stephen, I'll make sure I pass this on to the team. Thinking of you all, your dad is missed very much at Hamiltons.
Without doubt the level of care, compassion, kindness and understanding from all of the staff at Hamiltons is of the highest order and they are to be congratulated and thanked. When dad was very poorly towards the end they phoned regularly, giving updates on his condition and the direction of visiting medical staff. This was of great benefit to the family.
Without doubt a quality team, well lead and thank you very much on behalf of the whole family.
Thank you so much for your kind words, I will pass your feedback on to all of the staff. Your dad was much loved by all of us, he really was a pleasure to care for and is missed terribly. Thinking of you all at this difficult time. Kindest regards, all at Hamiltons.
As a family that lives some distance away, we are deeply grateful for the support that Hamiltons has given us, as well as our mother, in adjusting to this process. Nothing has ever been too much trouble, the phone at Hamiltons has always been answered, a pragmatic, honest approach always taken and we have never felt our mother has been cut off from us. Most importantly of all, the staff have met Mum where she stands, with compassion.
The kindness and respect shown to our mother at Hamiltons has made all the difference in the world to her. Mum will miss you all very much!
Thank you so much for your kind words! Your mum has left such a void at Hamiltons, she was loved by all and is missed so much! I'll personally miss our chats, but I'm so pleased that she is now closer to you all and wish her, and all of you the very best for the future. Kindest regards, Mandy
I can fully recommend this care home. The staff were extremely friendly and professional and the manager is excellent with his friendly and helpful professionalism. Nothing was too much for him and you could always approach him and he would help you. My husband has had to go into long-term care and my only regret is that the manager and his staff weren't able to transfer with him.
Thank you so much for taking the time to write these kind words, it is much appreciated. I wish you and your husband our very best for the future. Kind regards
My mum recently passed away at Hamiltons having been there for over 8 months. Her condition continued to deteriorate during her stay to the point that she had no verbal communication and was unable to do anything for herself, eating only puréed food. Despite this being a very difficult situation, I have no doubt that she got the very best loving care and assistance the staff could possibly have provided. They are such a lovely and friendly team, it feels like an extension of our family. I couldn’t fault their skills and professionalism, always making us feel very welcome when visiting and keeping in touch with any updates on Mum. Their warmth and compassion at her passing have been so sincere, that I wholeheartedly recommend Hamiltons to care for a loved one.
The whole team at Hamiltons miss your mum terribly. She was a lovely lady and it was an absolute privilege to care for her.
You are always welcome to come and visit us anytime.
Kindest regards.
It is a lovely care home.
Thank you so much for taking the time to write this review. Your mum is missed terribly by all of us here at Hamiltons, she was so lovely. Our thoughts are with you at this difficult time.
The staff at Hamiltons residential home made my mother's last few months as pleasant and comfortable as they possibly could be. They showed a great sense of humour and appeared to enjoy her company as much as she did theirs. She had a very high level of care and concern from all staff and myself and my family was made very welcome during our regular visits. They made the passing of my mother far easier than it could have been without their care and support.
Thinking of you and your family at this time.
Kindest regards.
Mum was at Hamiltons for the last 16 months of her life, and she loved it. The staff, including managers, cooks and caregivers and cleaners, were amazing. I was allowed to stay with my mum in her final three days, and the love and support that I received were outstanding. Everyone was very professional at all times, but it was also like a family. Cannot thank the staff enough for the care given to my mum.
Thank you so much, Maryjane. Your mum will always be missed by all of us here at Hamiltons. She was truly lovely.
We had an experience at a previous home that left us worried that he would be treated as a number and not a person, but this was not the case; every time he was visited during his 18-month stay, he was always clean, smart and well cared for.
We always found the staff very caring and understanding of my father's needs and were always available on the phone to talk to if needed.
Hamilton's is not just a care home, this is a home that cares, and I thank all the staff for all your help and support from the start of my father's care through to the end.
Thank you.
I recommend this place 100%, the staff are amazing and the place has a real heart to it. Good location, plenty of parking with a supportive and flexible staff team who go above and beyond their job descriptions.
There is a warm atmosphere, and staff are always friendly and kind; a culture of caring is evident.
The food always looks good, and there is a great variety.
Lastly and most importantly, I am very impressed with the effective leadership - noted in particular, at this time when we are having to protect ourselves against Covid.
Good clean environment. All residents are treated as individuals and interact with them. There's a family feel in the communal area and lounge. The staff sit with residents when doing paperwork. The registered manager works with family members to put the resident's wellbeing first. Very strong leadership. A good level of contact with residents' families ie: family kept updated.
Cosy atmosphere. A bit shabby in places. No smell of urine.
Staff kindly, energetic, respectful to residents, helpful to visitors. Staff seem capable, decisive. Have met management only once, was OK.
Residents happy there, food OK. New TV fitted in room, the delay due to poor roof ariel.
Local shop useful, but clothes lost!
Very welcoming staff, always explain things to me. They all work under pressure. Very kind staff and nothing is too much trouble - making cups of tea and bringing in chairs. The staff are very honest - if there is a problem - insufficient staff, or clothes going walkabout or problems re the TV they will be open about it. The home smells 'normal' - there are no unpleasant odours.
The staff are fantastic with their care and patience and love.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hamiltons.
There are no upcoming events for Hamiltons.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hamiltons.
Accreditations
There are no accreditations posted yet for Hamiltons.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hamiltons
What types of Care is Hamiltons registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hamiltons have?
There are 15 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Hamiltons?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hamiltons to the centre of Canterbury?
5.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamiltons to verify any information. View our terms and conditions. Hamiltons has an Enhanced Service -more info.