26 Island Road, Upstreet, Canterbury CT3 4DA
Owner: Lett's Care Ltd
Person in charge: Leanne Amos (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 15
Shared Rooms: 1
Rooms with ensuite WC: 8
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hamiltons: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hamiltons has a Review Score of 6.2 (6.230)
The Review Score of 6.2 (maximum of 10) for Hamiltons is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hamiltons in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Hamiltons is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.647 Points relating to the number of positive Reviews for Hamiltons is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.4 Target = 0.294 , then divided by 2 = 0.147
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Diane H (Uncle of Resident) on Tuesday 8 November 2016. Relates to December 2015.
When my Uncle was diagnosed as being partially sighted and also onset dementia as a family we had to find him a home that catered for his needs. We also had another problem as he was living in London at the time and quite a few of his family member were based in Kent. We contacted Hamiltons Nursing Home and they were willing to take on my Uncle which was a relief to the family. Even though he was with Hamiltons for a short space of time because of his illness progressing so quickly he was given excellent care by the staff and carers. Also during his short stay at Hamiltons they managed to get him to eat as when he was discharged from Hospital he had to be fed by nursing staff.
The Staff at the Home and the Owners seem to take pride in what they are doing as was seen by the family because during my uncles short stay at Hamiltons they were in the process of refurbishing and what was whilst our uncle was there was excellent.
How likely would you be to recommend Hamiltons? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent