





Hamiltons, a small family run home based in Upstreet, employs a highly skilled team supporting adults living with with dementia. They aim to maintain a pleasant living environment and relaxed atmosphere that suits the needs of all residents individually.
They look to understand each resident's individual needs and respond well to any developments.
Staff promote independence, whilst regularly assessing the needs of residents. Care plans are person-centred and forward-thinking and are written individually with the family's support.
Care Provided by Hamiltons
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 17 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to an assessment of the needs of the individual.
The price(s) shown are provided by the care home. Contact Hamiltons for full pricing details and T&Cs.
Contact Hamiltons to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Lett's Care Ltd
- Private Owned
Person in charge
- Amreeta Sookramanien (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (15)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (8)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- They do not specify visiting times.
Parking
- Private visitors car parking available.
Hamiltons Reviews (26)
Hamiltons has a Review Score of 9.5 (9.465) out of 10, based on 8 reviews in the last 2 years.
Over all time Hamiltons has 26 reviews.
I am more than happy with the care that is shown at Hamiltons to all residents. The staff are always happy to discuss any questions you might have regarding all aspects of life there.
It is at a comfortable temperature and they show such professional care. I truly trust them and I can leave calmly knowing my brother is well looked after.
My sister is very happy here. She has been in a home before but wasn't treated very well. The staff here are wonderful.
My husband was in Hamiltons for many years and he said it was better than any hotel. The care was excellent and if I have to go into care this will be my first choice. I have been to visit many care homes when working for Age UK so I know what I'm talking about. This is a ten-star place.
My mother has Alzheimer's and went to Hamiltons directly from hospital after suffering a series of falls in her own home. She has been a resident for over five years and over that time has always been very happy and well cared for. Hamiltons is a small friendly care home which has a 'home from home' feel about it and because each of the resident's personal likes and dislikes are known by staff, they are treated as individuals. The hub of the home is a communal lounge, where most of the residents gather during the day and have their meals, and take part in activities. For the summer months, there is a large walled garden for residents to use, and where events such as barbecues etc take place. The home has an excellent relationship with the local GP Surgery who regularly visit with other healthcare professionals. If I was asked to highlight one aspect of Hamiltons, it would be the caring nature of all the staff, who as a team, ensure my mother has a happy and fulfilling life.
When my Uncle was diagnosed as being partially sighted and also onset dementia as a family we had to find him a home that catered for his needs. We also had another problem as he was living in London at the time and quite a few of his family member were based in Kent. We contacted Hamiltons Nursing Home and they were willing to take on my Uncle which was a relief to the family. Even though he was with Hamiltons for a short space of time because of his illness progressing so quickly he was given excellent care by the staff and carers. Also during his short stay at Hamiltons they managed to get him to eat as when he was discharged from Hospital he had to be fed by nursing staff.
The Staff at the Home and the Owners seem to take pride in what they are doing as was seen by the family because during my uncles short stay at Hamiltons they were in the process of refurbishing and what was whilst our uncle was there was excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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