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Hatfield Lodge EMI/Residential Home

1-3 Trinity Gardens, Folkestone, Kent CT20 2RP
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Hatfield Lodge EMI/Residential Home, Folkestone
Hatfield Lodge EMI/Residential Home, Folkestone
Hatfield Lodge EMI/Residential Home, Folkestone

Hatfield Lodge is an elegant residential care home for up to 34 people who have dementia care needs; referrals for older people without dementia are also considered. Hatfield Lodge is located close to the centre of Folkestone and a stone's throw away from The Leas with beautiful sea views and promenade walks.

Hatfield Lodge has been extensively refurbished throughout, providing a comfortable and homely environment with excellent facilities; there are...  

Care Provided by Hatfield Lodge EMI/Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,500£1,200 - £1,500

We provide 24/7 assistance with personal care, continence, mobility, skincare, social activities and more, creating a safe, secure and homely environment. This includes entertainment, laundry and room cleaning.

However, services like hairdressing, chiropody, day trips, theatre trips and escorts for hospital appointments are not included.

Costs depend on room size and individual needs. Availability for social services funded rooms varies and some top-up may be required depending on individual needs, which will be discussed before admission. For more information, contact the home.

Contact Hatfield Lodge EMI/Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lalitha Kumar(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Viewings between 9am-7pm Mon-Sun, no need for an appointment.

Parking

  • Some parking available on the drive to the side of the home, and on-street parking available with 1 hour time limit.

Hatfield Lodge EMI/Residential Home Reviews (39)

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9.2

Hatfield Lodge EMI/Residential Home has a Review Score of 9.2 (9.186) out of 10, based on 6 reviews in the last 2 years. Over all time Hatfield Lodge EMI/Residential Home has 39 reviews.

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Showing 39 reviews matching selected criteria
Review from Dolures E (Friend of Resident) published on 29 July 2019 Submitted via Postal Card
Overall Experience

The staff are very caring and cannot be more helpful.

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Review from R C (Daughter-in-law of Resident) published on 29 July 2019 Submitted via Postal Card
Overall Experience

Caring and understanding of clients and visitors' needs.

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Review from Diane P (Daughter of Resident) published on 29 July 2019 Submitted via Postal Card
Overall Experience

Warm, friendly home environment, carers attentive and reassuring to residents. Lovely clean bedrooms, lounge and dining room. Food and drink plentiful and to a high standard. Visitors made to feel welcome and always offered refreshments. Regular activities and entertainment. All residents treated with dignity. My mum is very well looked after at Hatfield Lodge and feels safe there.

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Review from John R (Son of Resident) published on 21 June 2019 Submitted via Website
Overall Experience
Dad came to Hatfield Lodge earlier this year (2019) following a short period in hospital. Finding a specialised dementia care home at short notice (and within budget) was a daunting prospect but my sisters and I were soon reassured when we visited Hatfield Lodge.
We had realistic expectations of what we could expect from a local home but we are all absolutely delighted with the care and attention that Dad receives every day at Hatfield Lodge. There is always activity in the home and that suits Dad very well. He seems to draw his energy from watching the busy staff moving about inside the building.

Without exception, every staff member that I have met has shown genuine affection towards Dad and his day-to-day mood and his general health have both improved in the few short months he has been a resident. As a family, we would not hesitate to recommend Hatfield Lodge as a safe and secure residential dementia care home.

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Review from Heather W (Daughter-in-law of Resident) published on 12 June 2019 Submitted via Website
Overall Experience

Since my mother in law has been resident in Hatfield lodge, there have been three different managers and a huge turnover of care staff. My mother in law is self-funded and has still been treated very poorly. When I complained that she smelt and was obviously not washing, I was told she was 'self-caring'. This was rectified and the staff were supervising her washing and changing her clothes. I was also informed that a DOL's application had been made, as requested by the family and that she was found to have mental capacity. However, I have since found out that the application was never made. This has led us to lose complete trust in the home to look after my mother in law and we are now moving her to another home.

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Review from Alice B (Daughter-in-law of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience

Staff are very friendly, residents are well cared for. Currently in the TV lounge, on a hot day no fans in the lounge, now windows open for ventilation. Items from bedroom seem to be going missing i.e comb, shoe horn, electric razor, then lead but have been found again could do with the additional staff.

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Review from Victoria R (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card
Overall Experience

Carers always seem to try to get everything done even though they are overstretched most of the staff really seem to care about the residents and genuinely want to make them happy and comfortable. I am happy in general with the overall service. I feel the whole place could do with a thorough clean.

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Review from Harry H (Son of Resident) published on 26 July 2018 Submitted via Postal Card
Overall Experience

Good staff, very friendly. Good food.

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Review from Margaret P (Niece of Resident) published on 19 September 2017 Submitted via Website
Overall Experience

My recommendation of this home would be dependent on the situation of the person asking. This home is situated in a town near to where family members live and was the only one available at the time of needing permanent care. Due to this home being EMI, there was a limited choice in the same area. Now that our relative is settled and due to their own health needs, it would be detrimental to move them and if we did do this, the family could not visit.

This home like many others does not have the luxury of improving the ratio to resident's, some with many complex needs makes it difficult for the current staff levels to meet individual needs all at once. There are not enough toilets and there are at times, queues for residents needing the toilet and being told to wait. Overall standards are satisfactory but the home is dull and needs to be homelier with its furnishing.

Reply from Diane Collins, Manager at Hatfield Lodge EMI/Residential Home
I thank you for your comments, it would be nice to receive these comments or concerns raised in our many meetings which we have held regarding your relatives care.

Also, having a comments box available in reception and regular residents and relatives meetings, neither of them have you utilised or...  

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Review from Kenneth B (Husband of Resident) published on 12 September 2017 Submitted via Postal Card
Overall Experience

I have no complaints about the way the home is run. The staff are very competent in their duties and quick to respond to an emergency.

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Review from S T (Power of Attorney of Resident) published on 6 September 2017 Submitted via Postal Card
Overall Experience

Overall, staff are helpful and friendly. We have no complaints and feel that we could talk to staff if there was one. They keep us informed of any health problems and his general needs.

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Review from L K (Wife of Resident) published on 5 September 2017 Submitted via Postal Card
Overall Experience

From what I've seen when I've visited my husband and all the other residents, they could not be looked after any better.

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Review from J T (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience
I live in Cornwall, so it's difficult to visit Mum a lot. I visited on 22nd August 2017. Mum was dressed in clean clothes and had her hair done that morning. I spoke to the manager about Mum, she explained that Mum was happy and well liked.
Mum was given a cup of tea and some bread pudding. Staff were friendly and very busy.

Mum had recently had a trip to the zoo but couldn't remember this.

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Review from J H (Power of Attorney of Resident) published on 16 December 2016 Submitted via Postal Card
Overall Experience

On the whole, we are very satisfied with the care received. The staff are always helpful and friendly, and give us any information we need. They contact us when necessary. The food and food choices are excellent. His room is very nice. It's nice they have a TV and radio on for the residents. We visit regularly and to date, have no complaints or worries.

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Review from Wendy Y (Daughter of Resident) published on 16 December 2016 Submitted via Postal Card
Overall Experience

The home my mother is resident at is quite acceptable. The staff are lovely and caring though the actual home leaves a little to be desired regarding cleanliness, though this is probably made difficult with food being dropped on the floor, chairs etc. Overall, we think the home is lovely for my Mum.

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Review from Melanie Y (Daughter of Resident) published on 4 August 2016 Submitted via Postal Card
Overall Experience
It is difficult to comment on the quality of personal care my mother receives as I am not local but there are few organisational issues I wish to comment on. I was asked to provide 'pocket money - up to £200' for incidental expenses. I did this and have asked several times for an invoice showing a breakdown of these expenses but have so far received nothing. My mother's newspaper was stopped and I was advised by email that my mother has no pocket money - despite having sent £200 cheque.

On following this up the paper was re-instated, but this should have been checked more carefully. When the manager is not here, it appears there is no one else who can deal effectively with queries.

Reply from Diane Collins, Home Manager / Opertaions at Hatfield Lodge EMI/Residential Home

Sadly I am sorry to here this issue regarding finances, The manager is available Mon - Fri and picks up emails daily. I would like to take this opportunity to ask that any person with such concerns should follow our complaints procedure or contact the Manager in person either by phone or email. Complaints and concerns are addressed immediately following the correct procedures.

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Review from Valerie M (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card
Overall Experience

Hatfield Lodge is a good home, the staff are very pleasant and treat the patients well.

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Review from George R (Husband of Resident) published on 29 June 2016 Submitted via Postal Card
Overall Experience

The home is clean and well run. At no time have I had any cause for complaint to the management of the care that my wife receives. I am always told about the current state and of any treatment that she is having.

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Review from Leslie C (Wife of Resident) published on 2 December 2015 Submitted via Website
Overall Experience
The staff are extremely caring and try to help in any way they can. Nothing seemed too much trouble for them. They were a little short on staff but those on duty worked very hard while my wife was there for respite care. The experience of the whole team there showed itself in a good stay. A problem with the en-suite toilet was fixed quickly and without a fuss.

Its location near the seafront is ideal for getting out and enjoying Folkestone. The other guests made my wife feel very welcome.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Meet the Team (2)

Lalitha Kumar
Lalitha KumarJob Title:Registered ManagerJoined: 2025

Lalitha was appointed Registered Manager at Hatfield Lodge in 2025 and also serves as Sai Care Homes’ Operations Manager.

Since taking on the role, she has played a key part in transforming Hatfield Lodge into a lively and welcoming home where residents enjoy as much independence and autonomy as possible.

Her leadership is focused on creating a warm, supportive environment for both residents and staff, ensuring that everyone feels valued and respected. Lalitha’s commitment to high standards and her passion for person-centred care shine through in everything she does.

Kate McKenzie
Kate McKenzieJob Title:Deputy ManagerJoined: 2023

Kate, our Deputy Manager, has dedicated 27 years to working in care and joined Sai Care Homes in 2019. She has been part of the Hatfield Lodge team for the past three years, bringing a wealth of experience and a deep commitment to person-centred care.

Kate holds a QCF Advanced Diploma in Health and Social Care (Level 3) and is currently working towards her Level 5 qualification. Her most important value is ensuring that Hatfield Lodge truly feels like home for every resident - where independence is respected, voices are heard, and dignity is always upheld.

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