






Hatfield Lodge is an elegant residential care home for up to 34 people who have dementia care needs; referrals for older people without dementia are also considered. Hatfield Lodge is located close to the centre of Folkestone and a stone's throw away from The Leas with beautiful sea views and promenade walks.
Hatfield Lodge has been extensively refurbished throughout, providing a comfortable and homely environment with excellent facilities; there are...
Care Provided by Hatfield Lodge EMI/Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We provide 24/7 assistance with personal care, continence, mobility, skincare, social activities and more, creating a safe, secure and homely environment. This includes entertainment, laundry and room cleaning.
However, services like hairdressing, chiropody, day trips, theatre trips and escorts for hospital appointments are not included.
Costs depend on room size and individual needs. Availability for social services funded rooms varies and some top-up may be required depending on individual needs, which will be discussed before admission. For more information, contact the home.
The price(s) shown are provided by the care home. Contact Hatfield Lodge EMI/Residential Home for full pricing details and T&Cs.
Contact Hatfield Lodge EMI/Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sai Care Homes
- Private Owned
Person in charge
- Lalitha Kumar(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (34)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Viewings between 9am-7pm Mon-Sun, no need for an appointment.
Parking
- Some parking available on the drive to the side of the home, and on-street parking available with 1 hour time limit.
Hatfield Lodge EMI/Residential Home Reviews (39)
Hatfield Lodge EMI/Residential Home has a Review Score of 9.2 (9.186) out of 10, based on 6 reviews in the last 2 years.
Over all time Hatfield Lodge EMI/Residential Home has 39 reviews.
The staff are very caring and cannot be more helpful.
Caring and understanding of clients and visitors' needs.
Warm, friendly home environment, carers attentive and reassuring to residents. Lovely clean bedrooms, lounge and dining room. Food and drink plentiful and to a high standard. Visitors made to feel welcome and always offered refreshments. Regular activities and entertainment. All residents treated with dignity. My mum is very well looked after at Hatfield Lodge and feels safe there.
We had realistic expectations of what we could expect from a local home but we are all absolutely delighted with the care and attention that Dad receives every day at Hatfield Lodge. There is always activity in the home and that suits Dad very well. He seems to draw his energy from watching the busy staff moving about inside the building.
Without exception, every staff member that I have met has shown genuine affection towards Dad and his day-to-day mood and his general health have both improved in the few short months he has been a resident. As a family, we would not hesitate to recommend Hatfield Lodge as a safe and secure residential dementia care home.
Since my mother in law has been resident in Hatfield lodge, there have been three different managers and a huge turnover of care staff. My mother in law is self-funded and has still been treated very poorly. When I complained that she smelt and was obviously not washing, I was told she was 'self-caring'. This was rectified and the staff were supervising her washing and changing her clothes. I was also informed that a DOL's application had been made, as requested by the family and that she was found to have mental capacity. However, I have since found out that the application was never made. This has led us to lose complete trust in the home to look after my mother in law and we are now moving her to another home.
Staff are very friendly, residents are well cared for. Currently in the TV lounge, on a hot day no fans in the lounge, now windows open for ventilation. Items from bedroom seem to be going missing i.e comb, shoe horn, electric razor, then lead but have been found again could do with the additional staff.
Carers always seem to try to get everything done even though they are overstretched most of the staff really seem to care about the residents and genuinely want to make them happy and comfortable. I am happy in general with the overall service. I feel the whole place could do with a thorough clean.
Good staff, very friendly. Good food.
My recommendation of this home would be dependent on the situation of the person asking. This home is situated in a town near to where family members live and was the only one available at the time of needing permanent care. Due to this home being EMI, there was a limited choice in the same area. Now that our relative is settled and due to their own health needs, it would be detrimental to move them and if we did do this, the family could not visit.
This home like many others does not have the luxury of improving the ratio to resident's, some with many complex needs makes it difficult for the current staff levels to meet individual needs all at once. There are not enough toilets and there are at times, queues for residents needing the toilet and being told to wait. Overall standards are satisfactory but the home is dull and needs to be homelier with its furnishing.
Also, having a comments box available in reception and regular residents and relatives meetings, neither of them have you utilised or...
I have no complaints about the way the home is run. The staff are very competent in their duties and quick to respond to an emergency.
Overall, staff are helpful and friendly. We have no complaints and feel that we could talk to staff if there was one. They keep us informed of any health problems and his general needs.
From what I've seen when I've visited my husband and all the other residents, they could not be looked after any better.
Mum was given a cup of tea and some bread pudding. Staff were friendly and very busy.
Mum had recently had a trip to the zoo but couldn't remember this.
On the whole, we are very satisfied with the care received. The staff are always helpful and friendly, and give us any information we need. They contact us when necessary. The food and food choices are excellent. His room is very nice. It's nice they have a TV and radio on for the residents. We visit regularly and to date, have no complaints or worries.
The home my mother is resident at is quite acceptable. The staff are lovely and caring though the actual home leaves a little to be desired regarding cleanliness, though this is probably made difficult with food being dropped on the floor, chairs etc. Overall, we think the home is lovely for my Mum.
On following this up the paper was re-instated, but this should have been checked more carefully. When the manager is not here, it appears there is no one else who can deal effectively with queries.
Sadly I am sorry to here this issue regarding finances, The manager is available Mon - Fri and picks up emails daily. I would like to take this opportunity to ask that any person with such concerns should follow our complaints procedure or contact the Manager in person either by phone or email. Complaints and concerns are addressed immediately following the correct procedures.
Hatfield Lodge is a good home, the staff are very pleasant and treat the patients well.
The home is clean and well run. At no time have I had any cause for complaint to the management of the care that my wife receives. I am always told about the current state and of any treatment that she is having.
Its location near the seafront is ideal for getting out and enjoying Folkestone. The other guests made my wife feel very welcome.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Hatfield Lodge EMI/Residential Home.
Meet the Team (2)

Lalitha was appointed Registered Manager at Hatfield Lodge in 2025 and also serves as Sai Care Homes’ Operations Manager.
Since taking on the role, she has played a key part in transforming Hatfield Lodge into a lively and welcoming home where residents enjoy as much independence and autonomy as possible.
Her leadership is focused on creating a warm, supportive environment for both residents and staff, ensuring that everyone feels valued and respected. Lalitha’s commitment to high standards and her passion for person-centred care shine through in everything she does.

Kate, our Deputy Manager, has dedicated 27 years to working in care and joined Sai Care Homes in 2019. She has been part of the Hatfield Lodge team for the past three years, bringing a wealth of experience and a deep commitment to person-centred care.
Kate holds a QCF Advanced Diploma in Health and Social Care (Level 3) and is currently working towards her Level 5 qualification. Her most important value is ensuring that Hatfield Lodge truly feels like home for every resident - where independence is respected, voices are heard, and dignity is always upheld.
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