Hatfield Lodge EMI/Residential Home

1-3 Trinity Gardens, Folkestone CT20 2RP
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8.6 37 Reviews
  • Hatfield Lodge EMI/Residential Home, Folkestone
Hatfield Lodge is an elegant residential care home for up to 34 people who have dementia care needs; referrals for older people without dementia are also considered. Hatfield Lodge is located close to the centre of Folkestone and a stone's throw away from The Leas with beautiful sea views and promenade walks.

Hatfield Lodge has been extensively refurbished throughout, providing a comfortable and homely environment with excellent facilities; there are a number of spacious lounges and bedrooms with en-suite facilities.

A well-trained and dedicated staff team work professionally to provide individualised person-centred care to all residents within the home, and a dedicated activities co-ordinator organises entertainment and daily meaningful enjoyable activities. Hatfield Lodge also has an excellent menu with a choice of home-cooked food, including vegetarian options if required.

Sai Care Homes has been accredited with an Investors in People Award.
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Care Provided by Hatfield Lodge EMI/Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1500

24/7 assistance with all Personal care, continence, mobility, skin care, social and activities, providing a safe, secure and homely environment.
Entertainment, laundry, cleaning of rooms etc.


Excluded; Hair dressing, Chiropodist, Day Trips, Theatre Trips, Escorts regarding Hospital appointments etc.


The above costing's are dependent on the Room size and will be based on the individual persons needs.


Some availability regarding social services funded rooms - some top up required depending on the individuals needs to be discussed following pre-admission, for more information contact the home.

These prices are only a guideline, please contact Hatfield Lodge EMI/Residential Home to find out the exact price for your requirements.

Contact Hatfield Lodge EMI/Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hatfield Lodge EMI/Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Heather St Leger (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Viewings between 9am-7pm Mon-Sun, no need for an appointment.

Parking

  • Some parking available on the drive to the side of the home - Sandgate road side, otherwise on street parking.

Hatfield Lodge EMI/Residential Home Reviews (37)

8.6

Hatfield Lodge EMI/Residential Home has a Review Score of 8.6 (8.644) out of 10, based on 4 reviews in the last 2 years.
Over all time Hatfield Lodge EMI/Residential Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hatfield Lodge EMI/Residential Home
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Total of 37, showing 1-20
Review from Phil B (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care, concern and friendship my mum is offered at Hatfield is very good. It is a comfort to us knowing that she is safe and understood.


The staff make the home a home for mum. It is lovely to see the friendship and trust towards her.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your kind review of the care and support the staff team provide for your mum; It's our pleasure to care for her.
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Review from N G (Son of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum has been in the care of Hatfield lodge I am pleased with her care and it's nice to be able to know she is safe and being cared for ..the staff are always friendly when I visit and answer questions when asked ..I have had contact with the manager and I find her a very caring person with a lot
of thought for the home and the people staying there ..The manager has also helped me with some of the information I have needed
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your positive and kind review of the Staff Team here at Hatfield Lodge; we are so pleased that you are happy with the care that Mum receives, it's a pleasure to care for your lovely Mum.
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Review from J A (Son of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have generally nothing bad to say about Hatfield Lodge. Staff are excellent including management.
Food is good, rooms are good, the cleanliness is good and my mum has been there for a few months now, she likes it there.
Thank you all.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your positive review of Hatfield Lodge, it's a pleasure to care for your lovely mum.
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Review from Sally A (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the management and staff enough for the excellent care that has been given to my mother since the beginning of admission. The quality of care that my mother receives is the best that I have ever observed and I have worked in many residential homes. The environment is incredibly nurturing
offering kindness and love to all of their residents and nothing is ever any trouble even when they are at their busiest times. I never believed that I would see my mum so happy and so cared for before she arrived there and would recommend it to anyone who needs to make a choice for their loved one.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your positive and kind review of Hatfield Lodge, we are so pleased that you are happy with the care that Mum receives.
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Review from Matthew W (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely and very friendly staff. Dad has settled in well and my worries about how things would go for him have been allayed by the very attentive home manager there. The facilities, décor, layout are all great. It's clear that the home manager is a naturally friendly and kind person who has put my dad's
needs and wellbeing first, as have the rest of the staff.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your kind review; it's an honour to care for your father.
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Review from Soe B (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed at Hatfield Lodge following his release from hospital and subsequent dementia assessment in February. The staff are truly wonderful, nothing is too much bother and I am kept informed at all times if anything arises. The change in my father has been remarkable, he is always happy,
made many new friends, loves the food, entertainment, and enjoys sitting in the garden.
When visiting we are always made to feel very welcome, and when we can't it is always possible to speak to him on the phone, even when the staff are busy.
We cannot thank you enough for putting a smile back on his face.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your kind review; it's a pleasure to look after Dad, and it's lovely to hear that you are so pleased with Dad's care.
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Review from K A (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very helpful and very kind to my mother. Since Mum has been at Hatfield Lodge EMI/Residential Home she has become more like our mother, she laughs and has taken an interest in people again. She doesn't seem angry at the world anymore.
Mum has put weight back on since coming out of
hospital. I cannot thank them enough for their kindness and patience with my mother.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you so much for your kind review; it's so lovely to hear that you're so happy with mums care, it's a pleasure to care for her.
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Review from J N (Brother of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My visits to the Care Home are minimal and hence I rely heavily upon Care Home staff for updates, etc. To date, the Care Home staff alert me to any issues e.g. pocket money, clothing, etc and general wellbeing. Continuing in that ongoing care is good and this, coupled with immediate feedback to me
on any issues as they arise, is working well.
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Review from Geoffrey B (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hatfield Lodge seem to do a difficult and demanding job to the best of their ability and look after my mother as well as they can given the situation. It is good to know that on occasion when I have not been able to take her out someone from the home will go with her to the park for a change
of scene and maybe a cup of tea.
The atmosphere at Hatfield Lodge seems friendly and the people who work there are very cooperative.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your kind review; Its a pleasure to look after Mum. I will pass on your compliments to the care team.
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Review from Christine R (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing. Nothing is too much trouble for them and they go out of their way to provide kind and caring support. Both of my parents have lived at this home and my father was with some of the staff when he peacefully passed away.
My mother has some complex and challenging needs and the
staff at the home care for her superbly. This really is what all care homes should be like.
Whenever you phone or visit the staff always go out of their way to find your relative and let you speak with them, even when they are clearly very busy.
The feedback from my mum (and previously my dad) was nothing other than positive. It is a care home but most of all it makes the residents feel that they are at home.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your lovely review; it's a pleasure to be, and to have been, part of your parents lives. I will pass on your kind comments to the staff team.
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Review from Patricia R (Daughter-in-law of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law came to Hatfield Lodge following admission to the hospital and subsequent discharge. In the hospital, she was confused, unhappy and delirious. We have been so impressed by the care she has received at Hatfield Lodge. We could not ask for more in terms of her needs. She is clean, warm,
and comfortable and is now smiling. She even has a glint in her eye which we've not seen for a long time. We are so happy with the decision taken for her to be there.
Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home
Thank you for your complimentary review, it's so lovely to hear that you are happy with all aspects of the care we provide for your mother-in-law, she is a beautiful lady, and it's an honour to be…read more
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Review from Tim S (Husband of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Hatfield Lodge EMI/Residential Home for three years and nine months and has always received the very best of care. She has always been treated with dignity and kindness. The staff are considerate and welcoming when I visit twice a week. Thank you to you all at Hatfield Lodge!
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Review from Douglas W (Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Hatfield Lodge EMI/Residential Home fills the requirement for my care and well-being for my wife.
For things I find not good for my family and friends, parking is a must for family, friends and services. Hatfield Lodge has not got a parking spot/bay even for an ambulance, to pick up and return
old people to Hatfield Lodge- offloading on the road is very hazardous and unsafe, and this needs to be addressed.
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Review from Wendy M (Niece of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great place, lovely atmosphere, my aunt always seems happy, staff never complain and are always helpful.
Unfortunately, due to current circumstances, I can't visit, but I can always ring and talk to her.
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Review from D R (Relative of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Hatfield Lodge excellent in every way.
Very clean, great staff and food.
A great care home.
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Review from J H (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Hatfield Lodge are kind, caring and compassionate. They provided excellent care for my father - when he was well and also during difficult times when he was unwell. They are responsive and available as needed; smiling as they interact with everyone there.
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Review from K A (Son of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring, mum very happy. Good staff.
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Review from David C (Husband of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming. Good atmosphere. Good to know easy visiting times, no restrictions, relaxing areas, fair, rooms, bedroom space good with ensuite. Able to wash with ease. Additional plenty of clothes storage. Very pleased my wife is happy to be here, well done. Meals and drinks always available. Staff
always ready to attend your needs.
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Review from Dolures E (Friend of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and cannot be more helpful.
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Review from R C (Daughter-in-law of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Caring and understanding of clients and visitors' needs.
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Current Review Score: 8.6 (8.644)

Overview of Review Score

The Review Score of 8.6 (8.644) out of 10 for Hatfield Lodge EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Hatfield Lodge EMI/Residential Home is calculated as follows: ( (33 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.963 Points relating to the number of positive Reviews for Hatfield Lodge EMI/Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 4 Positive Reviews ÷ 6.8 = 0.588
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Inadequate
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Heather

Heather St Leger

Job Title: Registered Manager Joined: 2019

In December 2019, Heather joined the team, initially appointed as Head of Care and subsequently as Deputy Manager.


In May 2021, Heather assumed the role of Registered Manager at Hatfield Lodge. With over 27 years of experience in the care sector, both public and private, she holds a Level 5 qualification in Leadership for Social Care Adults Residential Management. Heather’s underlying ethos aligns with the Sai Care Homes philosophy, which emphasizes personalized care to maintain and enhance the emotional, social, and physical well-being of our service users.

Frequently Asked Questions about Hatfield Lodge EMI/Residential Home

What types of Care is Hatfield Lodge EMI/Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hatfield Lodge EMI/Residential Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Hatfield Lodge EMI/Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatfield Lodge EMI/Residential Home to the centre of Folkestone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Lodge EMI/Residential Home to verify any information. View our terms and conditions. Hatfield Lodge EMI/Residential Home has an Enhanced Service - more info.