Hatfield Lodge EMI/Residential Home

1-3 Trinity Gardens, Folkestone CT20 2RP

Hatfield Lodge EMI/Residential Home, Folkestone, Kent
Hatfield Lodge EMI/Residential Home, Folkestone, Kent
Hatfield Lodge EMI/Residential Home, Folkestone, Kent

Hatfield Lodge is an elegant residential care home for up to 33 people who have dementia care needs. Referrals for older people without dementia are also considered. The house is located close to the centre of Folkestone and a stones throw away from The Leas with beautiful sea views and promenade walks.

The home has been extensively refurbished throughout providing a comfortable and homely environment with excellent facilities. There are a number of spacious lounges and bedrooms with en-suite facilities. There are also some twin rooms for people who wish to share.

A well-trained and dedicated staff team provide individualised, person-centred care and they have a dedicated activities co-ordinator who organises entertainment and activities. They also offer an excellent menu with a choice of home-cooked food daily.

1st Choice Care Homes has been accredited with an Investors in People Award.

Group: Sai Care Homes

Person in charge: Diane Collins (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 34

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single from £530 (These prices are only a guideline, please contact Hatfield Lodge EMI/Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hatfield Lodge EMI/Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Hatfield Lodge EMI/Residential Home has a Review Score of 8.5 (8.542)

The Review Score of 8.5 (maximum of 10) for Hatfield Lodge EMI/Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Hatfield Lodge EMI/Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.204 for Hatfield Lodge EMI/Residential Home is calculated as follows: ( (62 Excellents x 5) + (49 Goods x 4) + (29 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 142 Ratings = 4.204

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.338 Points relating to the number of positive Reviews for Hatfield Lodge EMI/Residential Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.8 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatfield Lodge EMI/Residential Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hatfield Lodge EMI/Residential Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My recommendation of this home would be dependent on the situation of the person asking. This home is situated in a town near to where family members live and was the only one available at the time of needing permanent care. Due to this home being EMI, there was a limited choice in the same area. Now that our relative is settled and due to their own health needs, it would be detrimental to move them and if we did do this, the family could not visit.

This home like many others does not have the luxury of improving the ratio to resident's, some with many complex needs makes it difficult for the current staff levels to meet individual needs all at once. There are not enough toilets and there are at times, queues for residents needing the toilet and being told to wait. Overall standards are satisfactory but the home is dull and needs to be homelier with its furnishing.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Diane Collins, Manager at Hatfield Lodge EMI/Residential Home responded to this review on 19 Sep 2017:

I thank you for your comments, it would be nice to receive these comments or concerns raised in our many meetings which we have held regarding your relatives care.
Also, having a comments box available in reception and regular residents and relatives meetings, neither of them have you utilised or attended.

We have an in-depth activities programme and ensure our residents go on outings, this does also depend on their own financial constraints when it is day trips as tickets do need to be purchased although we do provide the staff and travel. We have various outside entertainers also booked on a year planner at least 4 per month minimum and an exercise group twice a week.

We have a saloon which is available weekly with our visiting hairdresser, unfortunately, not all residents wish to participate in activities as this is their individual choice.
With regards to decor, our home is very clean, no smells of odour and decorated to a high standard. It may not be to every person's taste, we do carter for EMI residents.

Unfortunately, there are only two toilets located on the ground floor due to space. We are unable to fix this, however, staff are trained to take residents in the lift to access other toilets if they are unable to wait.

I would invite anyone to come along and visit Hatfield and always encourage constructive feedback this is why we have a comments box and resident meetings.

I have no complaints about the way the home is run. The staff are very competent in their duties and quick to respond to an emergency.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Overall, staff are helpful and friendly. We have no complaints and feel that we could talk to staff if there was one. They keep us informed of any health problems and his general needs.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

From what I've seen when I've visited my husband and all the other residents, they could not be looked after any better.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live in Cornwall, so it's difficult to visit Mum a lot. I visited on 22nd August 2017. Mum was dressed in clean clothes and had her hair done that morning. I spoke to the manager about Mum, she explained that Mum was happy and well liked.
Mum was given a cup of tea and some bread pudding. Staff were friendly and very busy.
Mum had recently had a trip to the zoo but couldn't remember this.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole, we are very satisfied with the care received. The staff are always helpful and friendly, and give us any information we need. They contact us when necessary. The food and food choices are excellent. His room is very nice. It's nice they have a TV and radio on for the residents. We visit regularly and to date, have no complaints or worries.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home my mother is resident at is quite acceptable. The staff are lovely and caring though the actual home leaves a little to be desired regarding cleanliness, though this is probably made difficult with food being dropped on the floor, chairs etc. Overall, we think the home is lovely for my Mum.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is difficult to comment on the quality of personal care my mother receives as I am not local but there are few organisational issues I wish to comment on. I was asked to provide 'pocket money - up to £200' for incidental expenses. I did this and have asked several times for an invoice showing a breakdown of these expenses but have so far received nothing. My mother's newspaper was stopped and I was advised by email that my mother has no pocket money - despite having sent £200 cheque.
On following this up the paper was re-instated, but this should have been checked more carefully. When the manager is not here, it appears there is no one else who can deal effectively with queries.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Diane Collins, Home Manager / Opertaions at Hatfield Lodge EMI/Residential Home responded to this review on 04 Aug 2016:

Sadly I am sorry to here this issue regarding finances, The manager is available Mon - Fri and picks up emails daily. I would like to take this opportunity to ask that any person with such concerns should follow our complaints procedure or contact the Manager in person either by phone or email. Complaints and concerns are addressed immediately following the correct procedures.

Manager is very friendly, helpful and informative. Staff are very friendly and caring. Hatfield Lodge was my first preference following my own searches after I was failed by the council suggestions for a suitable care home. I feel at ease that my father-in-law is being well cared for and has taken a lot of the stress away in this stressful process.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean and well run. At no time have I had any cause for complaint to the management of the care that my wife receives. I am always told about the current state and of any treatment that she is having.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hatfield Lodge is a good home, the staff are very pleasant and treat the patients well.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are extremely caring and try to help in any way they can. Nothing seemed too much trouble for them. They were a little short on staff but those on duty worked very hard while my wife was there for respite care. The experience of the whole team there showed itself in a good stay. A problem with the en-suite toilet was fixed quickly and without a fuss.
Its location near the seafront is ideal for getting out and enjoying Folkestone. The other guests made my wife feel very welcome.

How likely would you be to recommend Hatfield Lodge EMI/Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Hatfield Lodge EMI/Residential Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hatfield Lodge EMI/Residential Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hatfield Lodge EMI/Residential Home