






Hatfield Lodge is an elegant residential care home for up to 34 people who have dementia care needs; referrals for older people without dementia are also considered. Hatfield Lodge is located close to the centre of Folkestone and a stone's throw away from The Leas with beautiful sea views and promenade walks.
Hatfield Lodge has been extensively refurbished throughout, providing a comfortable and homely environment with excellent facilities; there are...
Care Provided by Hatfield Lodge EMI/Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We provide 24/7 assistance with personal care, continence, mobility, skincare, social activities and more, creating a safe, secure and homely environment. This includes entertainment, laundry and room cleaning.
However, services like hairdressing, chiropody, day trips, theatre trips and escorts for hospital appointments are not included.
Costs depend on room size and individual needs. Availability for social services funded rooms varies and some top-up may be required depending on individual needs, which will be discussed before admission. For more information, contact the home.
The price(s) shown are provided by the care home. Contact Hatfield Lodge EMI/Residential Home for full pricing details and T&Cs.
Contact Hatfield Lodge EMI/Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sai Care Homes
- Private Owned
Person in charge
- Lalitha Kumar(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (34)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Viewings between 9am-7pm Mon-Sun, no need for an appointment.
Parking
- Some parking available on the drive to the side of the home, and on-street parking available with 1 hour time limit.
Hatfield Lodge EMI/Residential Home Reviews (39)
Hatfield Lodge EMI/Residential Home has a Review Score of 9.2 (9.186) out of 10, based on 6 reviews in the last 2 years.
Over all time Hatfield Lodge EMI/Residential Home has 39 reviews.
Mum went to Hatfield Lodge after falling and breaking her hip at home. Mum has dementia and the hospital said she was no longer able to look after herself at home so they found Hatfield Lodge for us ascit was nearer my brother and he could visit her more often. Hatfield is a lovely home mum has settled in well. Every time we visit the staff make us feel at home too and we also get private time mum. I like that they have lots of activities which was something mum was missing out on at home. The staff are lovely and always involve us in any decisions that are needed.
Thank you for your very kind review Jaci. We are delighted to have you and your mother as part of the Hatfield Lodge family and will be sure to pass on your kind words to the staff.
My dad was placed into respite after being in hospital for nearly 2 weeks, we was a bit reluctant at first on how he was going to get on, but the staff at hatfield are totally amazing and really made my dad very comfortable, the care they give is just amazing, every single member of staff just go far and beyond to help my dad..he calls me and texts me how lovely they all are and are so caring...the food is looks so delicious and healthy when we turn up and always get a cuppa tea of coffee with biscuits..thank you all xxx
Thank you so much for your lovely feedback and kind words. We are truly delighted to hear that your dad has settled in well with us at Hatfield Lodge. We understand how difficult and emotional the transition into respite care can be for families, especially following a hospital stay, so it means a...
The care, concern and friendship my mum is offered at Hatfield is very good. It is a comfort to us knowing that she is safe and understood.
The staff make the home a home for mum. It is lovely to see the friendship and trust towards her.
Thank you for your kind review of the care and support the staff team provide for your mum; It's our pleasure to care for her.
Since mum has been in the care of Hatfield lodge I am pleased with her care and it's nice to be able to know she is safe and being cared for ..the staff are always friendly when I visit and answer questions when asked ..I have had contact with the manager and I find her a very caring person with a lot of thought for the home and the people staying there ..The manager has also helped me with some of the information I have needed
Thank you for your positive and kind review of the Staff Team here at Hatfield Lodge; we are so pleased that you are happy with the care that Mum receives, it's a pleasure to care for your lovely Mum.
Food is good, rooms are good, the cleanliness is good and my mum has been there for a few months now, she likes it there.
Thank you all.
Thank you for your positive review of Hatfield Lodge, it's a pleasure to care for your lovely mum.
I cannot thank the management and staff enough for the excellent care that has been given to my mother since the beginning of admission. The quality of care that my mother receives is the best that I have ever observed and I have worked in many residential homes. The environment is incredibly nurturing offering kindness and love to all of their residents and nothing is ever any trouble even when they are at their busiest times. I never believed that I would see my mum so happy and so cared for before she arrived there and would recommend it to anyone who needs to make a choice for their loved one.
Thank you for your positive and kind review of Hatfield Lodge, we are so pleased that you are happy with the care that Mum receives.
Lovely and very friendly staff. Dad has settled in well and my worries about how things would go for him have been allayed by the very attentive home manager there. The facilities, décor, layout are all great. It's clear that the home manager is a naturally friendly and kind person who has put my dad's needs and wellbeing first, as have the rest of the staff.
Thank you for your kind review; it's an honour to care for your father.
When visiting we are always made to feel very welcome, and when we can't it is always possible to speak to him on the phone, even when the staff are busy.
We cannot thank you enough for putting a smile back on his face.
Thank you for your kind review; it's a pleasure to look after Dad, and it's lovely to hear that you are so pleased with Dad's care.
Mum has put weight back on since coming out of hospital. I cannot thank them enough for their kindness and patience with my mother.
Thank you so much for your kind review; it's so lovely to hear that you're so happy with mums care, it's a pleasure to care for her.
My visits to the Care Home are minimal and hence I rely heavily upon Care Home staff for updates, etc. To date, the Care Home staff alert me to any issues e.g. pocket money, clothing, etc and general wellbeing. Continuing in that ongoing care is good and this, coupled with immediate feedback to me on any issues as they arise, is working well.
The atmosphere at Hatfield Lodge seems friendly and the people who work there are very cooperative.
Thank you for your kind review; Its a pleasure to look after Mum. I will pass on your compliments to the care team.
My mother has some complex and challenging needs and the staff at the home care for her superbly. This really is what all care homes should be like.
Whenever you phone or visit the staff always go out of their way to find your relative and let you speak with them, even when they are clearly very busy.
The feedback from my mum (and previously my dad) was nothing other than positive. It is a care home but most of all it makes the residents feel that they are at home.
Thank you for your lovely review; it's a pleasure to be, and to have been, part of your parents lives. I will pass on your kind comments to the staff team.
My mother-in-law came to Hatfield Lodge following admission to the hospital and subsequent discharge. In the hospital, she was confused, unhappy and delirious. We have been so impressed by the care she has received at Hatfield Lodge. We could not ask for more in terms of her needs. She is clean, warm, and comfortable and is now smiling. She even has a glint in her eye which we've not seen for a long time. We are so happy with the decision taken for her to be there.
Thank you for your complimentary review, it's so lovely to hear that you are happy with all aspects of the care we provide for your mother-in-law, she is a beautiful lady, and it's an honour to be part of her life, and yours!
My wife has been at Hatfield Lodge EMI/Residential Home for three years and nine months and has always received the very best of care. She has always been treated with dignity and kindness. The staff are considerate and welcoming when I visit twice a week. Thank you to you all at Hatfield Lodge!
For things I find not good for my family and friends, parking is a must for family, friends and services. Hatfield Lodge has not got a parking spot/bay even for an ambulance, to pick up and return old people to Hatfield Lodge- offloading on the road is very hazardous and unsafe, and this needs to be addressed.
Unfortunately, due to current circumstances, I can't visit, but I can always ring and talk to her.
Very clean, great staff and food.
A great care home.
The team at Hatfield Lodge are kind, caring and compassionate. They provided excellent care for my father - when he was well and also during difficult times when he was unwell. They are responsive and available as needed; smiling as they interact with everyone there.
Very welcoming. Good atmosphere. Good to know easy visiting times, no restrictions, relaxing areas, fair, rooms, bedroom space good with ensuite. Able to wash with ease. Additional plenty of clothes storage. Very pleased my wife is happy to be here, well done. Meals and drinks always available. Staff always ready to attend your needs.
Very caring, mum very happy. Good staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Hatfield Lodge EMI/Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hatfield Lodge EMI/Residential Home.
Accreditations
There are no accreditations posted yet for Hatfield Lodge EMI/Residential Home.
Meet the Team (2)

Lalitha was appointed Registered Manager at Hatfield Lodge in 2025 and also serves as Sai Care Homes’ Operations Manager.
Since taking on the role, she has played a key part in transforming Hatfield Lodge into a lively and welcoming home where residents enjoy as much independence and autonomy as possible.
Her leadership is focused on creating a warm, supportive environment for both residents and staff, ensuring that everyone feels valued and respected. Lalitha’s commitment to high standards and her passion for person-centred care shine through in everything she does.

Kate, our Deputy Manager, has dedicated 27 years to working in care and joined Sai Care Homes in 2019. She has been part of the Hatfield Lodge team for the past three years, bringing a wealth of experience and a deep commitment to person-centred care.
Kate holds a QCF Advanced Diploma in Health and Social Care (Level 3) and is currently working towards her Level 5 qualification. Her most important value is ensuring that Hatfield Lodge truly feels like home for every resident - where independence is respected, voices are heard, and dignity is always upheld.
Frequently Asked Questions about Hatfield Lodge EMI/Residential Home
What types of Care is Hatfield Lodge EMI/Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hatfield Lodge EMI/Residential Home have?
There are 34 Single Rooms.
What are the Facilities & Services at Hatfield Lodge EMI/Residential Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hatfield Lodge EMI/Residential Home to the centre of Folkestone?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
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