






A small, independent home owned and run by the same managers for over 10 years and set in over an acre of grounds, Highland House is passionate about its service.
Visitors most often describe the home as 'light and airy' and Staff and Residents 'cheerful'. Highland House provides a high standard of accommodation and daily activities to allow the 27 residents the best of care.
Because the service is small and...
Care Provided by Highland House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees do not include items of a Sundry nature.
The price(s) shown are provided by the care home. Contact Highland House Care Home for full pricing details and T&Cs.
Contact Highland House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Highland House Residential Home Ltd
- Private Owned
Person in charge
- Susan Johnson(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (9)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Visitors welcome anytime. If you wish to view the home, please do phone them in advance so they can ensure the manager is available to spend time with you.
Parking
- Ample parking. Parking space by the door reserved for picking up and dropping of anyone who needs assistance.
Highland House Care Home Reviews (52)
Highland House Care Home has a Review Score of 9.9 (9.874) out of 10, based on 18 reviews in the last 2 years.
Over all time Highland House Care Home has 52 reviews.
Also making you feel welcome when visiting, this makes it a nicer experience all round.
Highland House is excellent. The staff look after my Grandad very well, and are always very respectful and caring towards him. He is very happy and content. He enjoys the social side, the garden, the lounge, the hairdresser and the entertainment and he definitely enjoys the excellent food. I can not fault Highland House at all
Both my parents have been in Highland House for just over 2 years, and they are both very happy there. They are cared for very well. They do a range of activities aswell as going out for trips. The staff are always very welcoming when we visit. The food is always nice too.
I couldn't be happier with the care my auntie and uncle have received at Highland House over the past two years. The facilities are truly first-class, and the residents' rooms are exceptionally comfortable, thoughtfully designed, and always well maintained.
What really sets Highland House apart, however, is the staff. They consistently go above and beyond, showing not only a high level of training and professionalism but also genuine warmth and compassion. It's clear they truly care about every resident, and their kindness has made such a difference to our family.
There is a real sense of community within the home - it feels far more like an extended family than a care facility. I have complete peace of mind knowing our loved ones are in such capable and caring hands. I would highly recommend Highland House to anyone looking for outstanding care.
My parents have been residents at Highland House for the past two years, and we are extremely satisfied with their care. When we first visited, we were warmly welcomed by Susan, the proprietor, whose kindness, compassion, and genuine interest in our parents' well-being immediately stood out.The home is bright, spacious, and welcoming, and the staff are consistently caring, friendly, and attentive-nothing is too much trouble, they are so kind. Communication is excellent. We receive regular updates, have access to an online app for daily care information, and are always involved in care planning. The team is approachable and responsive, especially during medical emergencies, when we are informed immediately. Residents' well-being is prioritised through daily activities, a varied menu, and access to a garden. Feedback is encouraged, and the resident council ensures voices are heard. Highland House provides high quality, compassionate, respectful care, giving us real peace of mind.
They celebrated her birthday and allowed her visitors whenever they wanted to come. There were never any nasty smells in the home or in my relatives room which was kept clean and tidy. I can highly recommend Highland House.
Excellent care home, it feels like a warm, caring family environment where everyone wants the very best for my dad. The team provides excellent, high quality, responsive and expert care, delivered with compassion, that enables his autonomy and dignity. And they coordinate expertly with external health and care teams. The daily activities are great - bringing enjoyment and making every day count. And the food is also excellent. The team is also very kind and thoughtful to my mum and me, and other family members, when we visit. He couldn't be in a better place, we are delighted that he is being so well looked-after in Highland House.
My husband has been in this care home since August 2025. Since then I have been very content and satisfied with the level of care he has received from both the day team and the night team. They have shown nothing but respect, patience and kindness to him and the whole staff are very responsive to his needs. I also feel that I have received excellent support from the staff. There is never any delay with calling in the relevant external professional teams which I have found most impressive. I feel that we are very lucky that they had a room for him.
I have been visiting my Partners mother at the home for almost three years. I having nothing but praise for the staff, who are great team! They are extremely friendly, cheerful and always at hand to assist or offer advice! All in all it is a pleasant place for my partners mother to be in!
Both my uncle and mother have moved into this Care Home at different times in the last seven months and they have different care needs.
I have been impressed equally by the management team and the dedication from all of the Carers.
The Carers are all very professional in their role. Communications are good with staff at the Home, there is an App available where you can read about your loved one's day. If there is a concern a member of staff will call you.
The Home has direct contact with a GP service and every fortnight a doctor visits the Home to review residents as required.
The Home is spotlessly clean and the meals are healthy and there is a choice.
Extras the Home provides are a hair dressing service, podiatrist and making arrangements for hospital visits.
All in all the Home is the sort of place you can feel assured that your family member or friend will be cared for in their time of need.
We appreciate you taking the time to provide us with your feedback.
I visited my friend at Highland House as soon as I entered the building I was impressed how friendly and welcoming all the carers were , I was made to feel welcome and offered refreshments . I enjoyed my time visiting my friend , we sat in the garden room which over looks the lovely garden with a cup of tea chatting. There was activities taking place in the lounge which all the residents looked like they were really enjoying .
We appreciate you taking the time to provide us with your feedback.
My mother has lived at Highland House for nearly three years. In this time her dementia has gradually been getting worse. All the staff are so very patient, kind and caring. They know how to get the best out of her and are so attentive. She has sadly recently had a fall and the understanding, care and rehabilitation has been amazing. My mum is extremely happy in the home and we as a family are very grateful for the tenderness they show to her and indeed all our family. The doors are open at any time and all are welcome inside.
We appreciate you taking the time to provide us with your feedback.
Highland House looked after my grandmother for four years. As well as being charming, gregarious and fun, she could often be challenging and they handled her with utmost patience and professionalism. They've also been a huge support during her death. Thank you.
We appreciate you taking the time to provide us with your feedback.
A care home succeeds or fails in the quality of its staff and in my view the staff here are top drawer and I have total faith that when I or other members of my family are not there, my father is receiving the highest quality care from attentive, happy and experienced carers.
Many thanks for your feedback, we appreciate you taking the time to provide this.
My father has been a resident for just over 12 months, moving to Highland House after suffering a severe stroke. Since day one I cannot fault the care he has been given and the kindness he has been shown by every staff member. He has improved tremendously, far more than we had hoped and I feel this is all due to the 24 hour care he has received. He thoroughly enjoys all his meals (and has put on weight) together with the daily activities in the lounge. Exercises with organised by staff have enabled him to get his strength back and be mobile again.
My relative has been cared for by Highland House for the last 5 years until her death a few days ago. The staff have always been compassionate, caring , efficient and friendly. The facilities are good.
I'm very happy with the care my Mother receives at the home especially when she has been ill with a chest infection and was nursed back to health. The staff are always very approachable and get things done.
The care they provide make you feel so welcome. It feels like home from home. Nothing is too much trouble. Food is good and Mum has put on weight since she has been here. Her room is so clean and tidy every day.
Hello, thank you for your kind review. Regards.
We couldn’t have asked for anything more from Highland House for the care they gave. The first year was difficult for everyone, as we still faced Covid restrictions, though the staff did everything they could to manage the situation. As my father’s health deteriorated over the last 12 months, the home was excellent in supporting us through this with kindness and empathy.
Mum had a stroke last year and since coming to Highland House she has gained so much of her independence back- all thanks to the supportive staff. (The hospital physio said she would never walk again- they were wrong!)
The husband/wife managers feel like an old family. They are there every day and their attention to the home is what makes it stand out. The ground and rooms are excellent. It is so fresh light and airy.
Mum's room has a patio outside her door so there is natural light and the birds squirrels and rabbits keep us all entertained. We love visiting and are so grateful she is here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Highland House Care Home.
There are no upcoming events for Highland House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highland House Care Home.
Accreditations
There are no accreditations posted yet for Highland House Care Home.
Meet the Team (2)

Susan has been the Registered Manager and owner of Highland House since 2013. She has a wide experience in the care sector, including working with residents with challenging behaviour.
Susan experience also includes having obtained the Registered Managers award for elderly care. In to addition to this, she has pursed additional training in the area of safeguarding, dementia and resident well-being.

Kat has endless positivity and compassion for our family at Highland House. Always able to help you out or find a solution to a problem, she is indeed very popular with our Residents!
Frequently Asked Questions about Highland House Care Home
What types of Care is Highland House Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highland House Care Home have?
There are 24 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Highland House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highland House Care Home to the centre of Canterbury?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highland House Care Home to verify any information. View our terms and conditions. Highland House Care Home has an Enhanced Service -more info.