3 Joy Lane, Whitstable CT5 4LS
St Martins Care Home is furnished to a high standard offering a comfortable and homely environment with single rooms, most having en-suite facilities.
The Home has a happy and welcoming atmosphere and is staffed by a dedicated, experienced and well trained team who provide 24 hour person centred care and support for those who can no longer live independently. Staff encourage friends and relatives to visit and join in with the activities and entertainment provided.
Group: H U Investments Ltd
Person in charge: Carole Saunders (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 30
Rooms with ensuite WC: 27
Weekly Charges Guide: Personal Care Single £600 – £900 (These prices are only a guideline, please contact St Martins to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on St Martins: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
St Martins has a Review Score of 4.2 (4.167)
The Review Score of 4.2 (maximum of 10) for St Martins is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Martins in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for St Martins is calculated as follows: ( (3 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for St Martins is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Barbara W (Daughter of Resident) on Thursday 29 October 2015. Relates to October 2015.
This care home was undoubtedly the best that my mother had been in, out of three. It had many advantages for her. Firstly it was relatively small in number of residents, secondly she had a downstairs en-suite room, which was convenient and kept spotlessly clean. The home appeared to have an appropriate number of staff. The food appeared to be good and adequate amount given. My mother appeared content there and staff were genuinely caring, particularly in her last days. A doctor regularly attended the home and gave excellent service to residents. I believe this home is good value for money.
How likely would you be to recommend St Martins? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good