Bluebells Care Home

3 Joy Lane, Whitstable CT5 4LS

9.7 42 Reviews

Care Provided

Type of Service

For a maximum of 30 Service Users

Primary Care Categories

Older Person Care
Dementia

Length of Stay

Permanent Care
Respite Care

Facilities

Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £1000 – £1200
Self-Funded Residential Dementia Care: £1000 – £1200

These prices are only a guideline, please contact Bluebells Care Home to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority

Good to Know

Group/Owner

H U Investments Ltd

Person in charge

Joanne Smith (Manager)

Local Authority / Social Services

Kent County Council

Admission Criteria

Ages 65+

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2011

Room Information

Single Rooms (30)

Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Bluebells Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.715 for Bluebells Care Home is calculated as follows: ( (98 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 130 Ratings = 4.715
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Bluebells Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Bluebells Care Home Reviews (42)

Total of 42, showing 41-42

9.7

Bluebells Care Home has a Review Score of 9.7 (9.715) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebells Care Home has 42 reviews.

Order by:

Review from Philip D (Nephew of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience

After placing my uncle in the home I am so pleased he has settled. The staff have been brilliant with him and I cannot fault the home in any way. It really has made it an easy decision for me for him to be placed in the home knowing he is well looked after. The staff are brilliant in letting me know

of any issues relating to my uncle.
Would highly recommend the home.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara W (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

This care home was undoubtedly the best that my mother had been in, out of three. It had many advantages for her. Firstly it was relatively small in number of residents, secondly she had a downstairs en-suite room, which was convenient and kept spotlessly clean. The home appeared to have an appropriate

number of staff. The food appeared to be good and adequate amount given. My mother appeared content there and staff were genuinely caring, particularly in her last days. A doctor regularly attended the home and gave excellent service to residents. I believe this home is good value for money.

Bluebells Care Home