Greenbanks Care Home

31 Buckland Road, Maidstone ME16 0SL
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9.8 56 Reviews
  • Greenbanks Care Home, Maidstone
Greenbanks is a care home situated close to Maidstone town centre and all local amenities.

The home specialises in people with dementia to help them remain as independent as possible. Staff spend time taking the residents to explore the local facilities.

Greenbanks is committed to providing a quality service for residents by caring, competent, well-trained staff in a homely atmosphere.
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Care Provided by Greenbanks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Greenbanks Care Home to find out the exact price for your requirements.

Contact Greenbanks Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greenbanks Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Dhyani Care Ltd

Person in charge

  • Kelly Wright (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 48+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (9)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Greenbanks Care Home Reviews (56)

9.8

Greenbanks Care Home has a Review Score of 9.8 (9.836) out of 10, based on 12 reviews in the last 2 years.
Over all time Greenbanks Care Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenbanks Care Home
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Total of 56, showing 21-40
Review from Janice D (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thoroughly recommend this lovely care home. The staff are very friendly and all provide an excellent standard of care. Both of my parents have and had a very happy time at Greenbanks Care Home both being cared for at a very high standard. I am so pleased that we chose Greenbanks Care Home and would
have no hesitation in recommending them. Knowing that my parents were safe and happy is all that I could ask for.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the feedback. Having husband and wife stay with us makes sure they are able to continue spending time together in a safe environment.

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Review from R W (Great-Niece of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great aunt was admitted to Greenbanks as an emergency placement after a fall at home. I cannot fault the care and attention the staff and management gave to my aunt or to us as a family. The rooms were the cleanest that we could have asked for her and were very comfortable for us when we were allowed
to visit.
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Review from David K (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looks after my parents to a very high standard. They have been very happy here.
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Review from Audrey W (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a really hard decision in choosing somewhere for Mum to move into, but we were worried that with a diagnosis of Alzheimer’s disease and living on her own it was becoming an unsafe situation. Having visited a couple of homes I have to say Greenbanks Care Home was the only one to offer Mum to
come for the day to see how she got on. When a room became available it was a very relaxed and easy move. It was all arranged by Greenbanks that the GP came and saw mum and medication all sorted (such a relief after all the stress dealing with her previous GP over the last couple of years). It took a couple of weeks but Mum says she’s really happy now, got to know everyone and feels having a routine really helps her and also says the food is really great. The staff are really caring and friendly and all the family visiting say what a great choice we made in Mum going to Greenbanks. Both the owner and manager are very involved and visible and have been really reassuring and supportive.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. It is important to us for both the family and potential residents to know that this is the correct home for them and to feel comfortable.

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Review from A S (Friend of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A close friend went to Greenbanks in December and all I can say is that she is in a fantastic care home.
The staff are absolutely amazing and show so much care and passion to the residents it is amazing.
Management is approachable and deals with any concerns we may have.
Due to my friend not having
any family the manager and staff keep me up to date with any issues when we visit.
If anyone is looking for a super caring place to put their loved one please view this home.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the lovely review. Our staff are compassionate about the care they provide and are always available to talk to families regarding any concerns.

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Review from Lee H (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful residential home, my mother is here and it is such a joy to see how well she is and how much all the staff look after not just her but the rest of the residents. My mum has said how relaxed it is, they go on day trips which is nice. I, myself, feel like part of the family too. I cannot
praise the manager and all the staff enough. So happy my mum is in here.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review we enjoy knowing how happy people are at Greenbanks and for a family member to say they feel at home makes us know that we involve everyone in what we enjoy doing, making it a home from home environment.

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Review from P P (Sister of Resident) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I were checked in (Covid-free app on phone) and friendly staff directed us to my sister's room while they helped her as she has severe MS to come upstairs in the lift. At the end of the visit, a staff member helped my sister back downstairs. They are always very patient with her disability.
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Review from Kay B (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad passed away last June, I had the difficult decision to place my 90-year-old mum into care due to her advancing dementia. After visiting many homes I discovered Greenbanks, a gem of a care home literally on my doorstep. It ticked every box - small (18 beds), it was calm, peaceful and homely, refurbished
to a high standard. Most importantly, staffed by a genuinely kind and caring team. The owner is welcoming and approachable, a regular presence at the home. The manager does an amazing job leading a brilliant team offering reassurance and guidance to families and their loved ones. Mum has settled well and is very contented. I couldn't recommend Greenbanks highly enough.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review. As a care home, we thrive on making everyone feel at home. Management and staff are always available to answer any question that you may have.

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Review from David H (Husband of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has severe dementia and has been going to Greenbanks for nearly a year, firstly for daycare, then for respite breaks but her decline then resulted in her going into full-time care in August last year. Sadly, her Alzheimer’s has now reached the stage of her needing end of life care and she is
now cared for in bed in her room.
In all that time at Greenbanks she has always received first-class care from all the carers and staff who have treated her with great respect and been very kind and caring. The home and her bedroom are always spotlessly clean and odour free and I can confirm that the meals are of excellent quality having had Sunday lunch with her many times!
The manager of the home has always been available to discuss and help with any problems that I may have had and it has been very satisfying that my wife has been welcomed to remain at Greenbanks as her dementia has progressed through the various
stages of her condition.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your kind words, we thrive on caring for loved ones and making sure they have the best quality of life with all at Greenbanks Care Home.

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Review from Sue W (Friend of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best Care Home I have visited. They are like one big family, staff are caring and friendly and very family-oriented. Resident are treated with care and compassion. The home is lovely and clean. It feels and smells homely. All the staff make you feel welcome and nothing is too much trouble. Management
are approachable and will deal with any situation that arises instantly. I could not recommend this home enough for a family member to put their loved ones here.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. The staff thrive in seeing the residents happy and enjoy creating a warm friendly atmosphere.

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Review from K H (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been very well looked after since being at the home. The staff are extremely committed to giving the best care they can. Every member of staff has been welcoming and also very professional. During these current times (covid), I have always been called and given up to date information regarding
what has been put into place regarding keeping my family member safe. The home also put into place facetime calls, so I still had contact with my relative. The health and wellbeing of the residents is the most important thing and I believe the staff, manager and owner all have this as their top priority.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. It's a pleasure looking after dad through these extremely tough times. Facetime calls are always available without having to book a time slot, staff are happy to chat as well and give you an update.

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Review from R P (Friend of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went into the care home just before lockdown, due to not be able to visit the home set up a video call for us to be able to speak to our friend. We were able to contact them when we wanted to, the staff was always happy to accommodate us at any time. Being able to video call allowed us to
see the progress they had been making whilst in the home. Pictures and videos were sent regularly of the activities they all participated in. One special moment was when the staff put on a panto our friend was over the moon as was we seeing them enjoying themselves and joining in the singing.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review. Doing a video call regularly keeps your friend happy and you being able to update her on other news makes her smile (glad you enjoyed the pictures of the panto).

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Review from Natalie I (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear Mum was taken into Greenbanks at the start of the Covid pandemic. She was only 76 and had been diagnosed with Primary Progressive Alphasia dementia approximately 10 years ago. Thankfully her dementia was slow progressing which meant we were all able to look after her in her matrimonial home
with my father. Unfortunately, my Dad was then diagnosed with dementia which meant my brother and I took the lead role in looking after our dear Mum for as long as we could, she lived with my brother with my help for approximately 18 months. It was absolutely devastating to our family when our mum was taken into a care home but the transition was made as smoothly as possible, considering we were at the start of the Covid 19 pandemic the staff were absolutely amazing. The staff and management are superb and they have taken care of our mum like she is their own family. Nothing is ever too much trouble for the girls, they truly are such an amazing team, we could not have got through the last year without them.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for the review, it has been a difficult time for everyone through the pandemic. We have tried to keep everything as normal as possible to keep their spirits high and enjoy life.

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Review from Alan A (Son of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mum has been in Greenbanks Care Home since November 2018. The staff who are all permanently employed are well trained and polite. The management will phone me if there is anything whatsoever that needs to be discussed, so attention to detail is maintained in all areas. The home is well maintained
and in a very good condition. In addition, the food is of a high standard. I would highly recommend Greenbanks Care Home. Over the past two years, the owners have made such substantial alterations and improvements to the property, that it is now comparable to any of the better care homes in the area.
Massive congratulations to the care home for helping our mum celebrate her 100th Birthday. The decorations and cake were outstanding, well done to the owner, management and staff.
Reply from Kelly Wright, Register Manager at Greenbanks Care Home

Thank you for the lovely feedback. We take pride in the home and attention to detail, your family is our family.

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Review from Barbara D (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived when she was 100, she is now going to be 103. I think the care for Mum is second to none. From the first time we walked into the home it has always smelt fresh, the atmosphere is homely and all the residents are clean and not left in soiled clothing. It is a small care home with the emphasis
on care rather then a conveyor belt for elderly people to be dealt with. Delightful, friendly and efficient permanent staff who also make time for the residents' families. When visiting we are treated as part of the Greenbanks family, always welcomed with a smile, no matter how busy staff are. Nothing is too much for the staff, individuals' needs are catered for on a personal level including dietary needs to ensure all residents are getting the right nutrients. Because the home is small and the fact they have permanent staff, communication between residents, management, staff and external professionals is excellent. Prompt action is always taken in regards to residents' health and wellbeing.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your review.
Accommodating the residents that we care for is the most important thing for us to achieve. Making this their home and a part of our little family is our goal. Catering for each individual is what we do best and nothing is too much trouble to keep smiles on their faces.

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Review from C S (Son of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent 3 months at Greenbanks before her passing. She was well cared for and the staff were very friendly and caring and had a good sense of humour which made mum laugh. The home was very clean.
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Review from Paul L (Son of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home should not be judged solely by its external appearance. The owner, management and family of carers are investing significant money, time and resource to make this small care home extremely welcoming and homely. Much of the home has been renovated to a high standard with bright and airy
rooms. My father spent the last six months of his life at Greenbanks Care Home, during which time, the staff treated him with loving care, attention, respect and dignity. When we attended to visit my father, it was uplifting to see such a friendly, cheerful team of carers who clearly loved the commitment they were making to each and every resident, nothing was too much trouble and even the daily chores were undertaken with pride and happiness. The care home remained COVID free and demonstrated the benefits of small care homes whose management and carers are totally focused on the health and wellbeing of their residents.
Reply from Asmeeta Varsani, Director at Greenbanks Care Home

Thank you so much for your kind review. The staff take pride and passion in their work, caring for families loved ones and nothing is too much trouble to put a smile on their faces. It was a pleasure to look after Dad and he will be sadly missed.

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Review from John N (Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy, well looked after and sleep well.
I am telling friends to send their relatives and anyone they know who need care to come here.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you so much for your review and recommending us to others.

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Review from L G (Daughter of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been on end of life at Greenbanks. I cannot fault the care and attention she has been given during this period. She was treated with dignity, even when she was unresponsive. Before personal care, the staff explained what they were going to do before touching Mum. They would just come in
and stroke her hair towards the end saying hello giving their name. As a family, we were treated with equal respect and opinions asked for and listened to; treated with respect.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for allowing us to care for your Mum. She brightens up our days when she was in one of her chatty moods and kept the wagon wheel world going.

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Review from L D (Daughter of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident of Greenbanks for 18-months. From day one till the day she passed away; I found the care and attention to Mum to be excellent.
All her needs were met, and care was given to her, above and beyond.
In Mum's final days; the attention to care was the same. She was washed, changed,
chatted to, sat with frequently to make sure her needs were continuously met.
I couldn't frankly have wished for better care for Mum, they loved her like family.
Reply from Kelly Wright, Registered Manager at Greenbanks Care Home

Thank you for your comment. It was a pleasure to have spent the last 18-months caring for your Mum, the interaction we had with her and yourselves was special, and she will be sadly missed.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Greenbanks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Greenbanks Care Home is calculated as follows: ( (119 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenbanks Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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