Greenbanks Care Home

Thank you for the review, I understand how distressing it can be for someone in their own home coming into full time care and also how upsetting it is for families to have to make this decision, and that is why we try to make the transfer as calm as possible for all involved. Having Mum stay with us is a pleasure as she is the one that will get up to dance and jive with music and will encourage others to join in. Watching mum now after she has turned that corner she has settled really well and is part of the family here at Greenbank's.

Thank you for the review. It is a pleasure to care for Dad and the interaction with himself and the family is fantastic. Making each client's room personalised is important to us to make sure they feel at home and that they keep their individual personality.

Thank you for the review, it's nice to hear that the care we provide is acknowledged and that you feel Dad was looked after by the long-standing staff. We pride ourselves on a fresh environment when you enter, and making sure that the families feel comfortable when they come to see their loved ones.

Thank you so much for the review. It is a great pleasure to look after your auntie. Our staff take great care in looking after our clients as well as family members, ensuring that you are supported and made to feel welcome when visiting.

Thank you so much for the review. We like to create an environment which is home from home. It's a pleasure to look after your husband he has a great sense of humour which makes everyone smile.

Thank you for the review. For families knowing that they are able to visit their relatives when it suits them is important and is something that we encourage, and for the clients to keep it as normal for them as possible to be able to see their loved ones. As always anyone visiting is welcomed with opened arms and a cheeky cup of tea thrown in.

Thank you so much for taking the time to share your experience at Greenbanks. Ensuring the clients and families are happy is our top priority, making sure that we do everything possible including involving external agencies when needed to make sure that the clients receive immediate care they deserve. We are lucky to have a great team of skilled staff who are compassionate and caring, they will always ensure that you are made to feel welcome and supported. Knowing that families and residents are happy gives us great satisfaction.

Thank you for the review. We pride ourselves in a clean and odour-free home for residents and families to enjoy. Making myself available for residents and families to approach is very important to me and this shows that we are an open book and I am happy to discuss what people are worried about.
Staff understand that treating someone in Greenbanks with dignity and respect is a top priority. We will continue to do what we do and maintain the staff for many years to come.

Thank you for the review. Dad has expressed several times how much he enjoys the food and it is nice to see that nothing goes to waste. It is a pleasure looking after Dad and spending our days out where Dad enjoys entertaining us and having a good laugh and a lovely time.

Thank you for the lovely review.
We all know Mum enjoyed her days out and for us to be able to spend that time with her was priceless.
Only having half a cake (not a whole one) so she told you made us laugh and for us to be able to care for Mum knowing how lovely she was made it all worthwhile.
For us to be able to celebrate the bagpipe player with Mum was amazing and knowing she enjoyed it was better.
She will be sadly missed.

Thank you for your review. The time we spent with Mum and the outings we did will always be in our memory, as Mum made these so enjoyable from sending you away from a visit as she wanted to come to the beach, to telling us please don't tell me daughters I had a whole cake not half of one.
The staff strive on making sure all residents are treated with dignity and respect and the families are treated in the same manner.

Thank you for bringing the issues you have to my attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously.
Outside professions are involved in all client's welfare and help all care homes deal with each individual's issues and family's concerns.
We do encourage clients to participate in daily activities but from time to time it is difficult to get everyone to agree to do the same thing and this is why we have keyworkers to spend time with clients that do not want to participate in what is being enjoyed by others.
Recently after opening up from Covid the clients have enjoyed day trips to the beach and other local days out and this will continue as it is something that they enjoy.
Our current prices for care are in line with our local competitors. All customers are made fully aware of these prior to care provision.
We are very sorry that you feel the experience did not meet your expectations.
We wish you all the very best.

Thank you for the feedback. Having husband and wife stay with us makes sure they are able to continue spending time together in a safe environment.