Greenbanks Care Home

31 Buckland Road, Maidstone ME16 0SL
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9.8 55 Reviews
  • Greenbanks Care Home, Maidstone
Greenbanks is a care home situated close to Maidstone town centre and all local amenities.

The home specialises in people with dementia to help them remain as independent as possible. Staff spend time taking the residents to explore the local facilities.

Greenbanks is committed to providing a quality service for residents by caring, competent, well-trained staff in a homely atmosphere.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dhyani Care Ltd

Person in charge

  • Kelly Wright (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 48+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (9)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Greenbanks Care Home Reviews (55)

Total of 55, showing 41-55
9.8

Greenbanks Care Home has a Review Score of 9.8 (9.829) out of 10, based on 12 reviews in the last 2 years. Over all time Greenbanks Care Home has 55 reviews.

Overall Experience

  • 46
  • 6
  • 1
  • 0
  • 2

Date Published

55
3
7
12
43

Review from L G (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after at Greenbanks. Whilst chatting to her about the review she said she cannot fault anything about the place or the staff. Her dementia causes her to be a little anxious at times, especially at night and the carers cope very well with this. As soon as I come in to see Mum,
the staff update me with her general mood and anything she might need. I can feel assured knowing she is safe, happy and well.

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Review from Susan G (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into this care home as she could not safely live on her own any more. At first, she was unsure of where she was and her surroundings. The staff here were so kind to her and soon made her feel at home and I felt that she was treated as an individual. She has a nice room with her own toilet
and handbasin. I phone her every day and the staff are always helpful and informative.

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Review from Stephen S (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several homes in the area, Greenbanks came across as less clinical and more family orientated, offering a friendlier approach to the care home environment.
My 92 year old mother has settled well, the staff are all helpful and friendly. With the obvious investment being placed into the
home I am glad I chose them.

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Review from Tim S (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable with my mum being here. As I know she is in safe hands and well looked after here. I don't worry knowing she is here.

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Review from Adam S (Grandson of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, friendly staff. Do good things here and happy that my nan is is a good place.

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Review from Karen S (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome when we arrive with all the information on my mum's welfare. Eating, drinking, health and behaviour any activities mum has been involved in since our last visit. Beautifully clean and rooms are bright and lovely furniture in clean spacious surroundings.

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Review from R B (Nephew of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved since new management has taken over. Good to see the staff doing activities with residents. It was nice to be shown our relatives room.

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Review from Karen R (Niece of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no worries about my aunt, most of the time she seems happy and settled. If I have any issues the staff are always happy to help.

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Review from Barbara M (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. My mother is really happy and is cared for at an exceptional level. The residential home is lovely and clean and nothing is any trouble.

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Review from S R (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has improved considerably since my mother has been here. She is treated with kindness and dignity and careful attention is paid to her health needs. The staff are always cheerful, even when Mummy is being difficult. They are also doing activities with the residents, but not forcing anyone
to take part. The staff are very good at informing relatives of any problems and are very supportive. I am always made to feel welcome.

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Review from Nicola C (Granddaughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with caring, friendly staff. My nan is happy, comfortable and very well looked after.


I would highly recommend Greenbanks to any family looking for a residential care home for a loved one.

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Review from Julian N (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring experienced staff. My parents have vastly improved under the staff care. Parents tell me that they are safe, comfortable, cared for, it is very clean in this home 10/10.
They are taken out for lunch on occasions. Entertainers come to the home to amuse them.

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Review from C N (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are pleasant and help if they are able to help. Considering that many (or most) are of foreign origin they are pleasant and helpful. There is no member of the staff who could be described as difficult!

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Review from Karen Q (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter of a resident, I have no worries with Mum continuing to reside here. The staff are helpful, caring and consistent with Mum's needs. They act professionally and act quickly to problems and proactive in all they do. The home is clean and comfortable. Mum's nutritional needs are met and personal
care needs met.

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Review from Richard W (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, friendly staff, always helpful and willing to assist. Would be excellent but I have nothing to gauge or compare against.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Greenbanks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Greenbanks Care Home is calculated as follows: ( (118 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 140 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenbanks Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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