Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.
As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance helps residents stay at the home if their personal funds run out, and a flexible, no-obligation trial stay is also available to...
Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.
As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance helps residents stay at the home if their personal funds run out, and a flexible, no-obligation trial stay is also available to help families feel confident in their decision.
A varied programme of daily activities and social events offers residents the opportunity to discover new interests or continue existing hobbies. With both indoor and outdoor options, residents remain as active and engaged as they wish, while enjoying the social connections that shared activities foster. The setting offers easy access to local amenities, and the daily activity programme includes outings such as pub lunches and garden centre visits.
All 57 fully furnished bedrooms have ensuite wet rooms, and residents are encouraged to personalise bedrooms with pictures, ornaments, and small furniture to create familiarity and comfort. This approach also supports memory and wellbeing.
Mealtimes are an important part of life at Mount Ephraim House, with in-house chefs preparing fresh dishes tailored to individual tastes and dietary needs. The home regularly seeks and incorporates resident and family feedback into future menus, ensuring dining is both personal and enjoyable.
The home also has an onsite hair and beauty salon, encouraging residents to look and feel their best as part of a holistic approach to wellbeing.
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Care Provided by Mount Ephraim House
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Dementia Residential Care
For a maximum of 57 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Acquired Brain Injury (ABI)
Accreditations
Gold Standards Framework (GSF)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,941 - £2,326
£1,941 - £2,326
Residential Dementia Care
£2,063 - £2,305
£2,063 - £2,305
Contact Mount Ephraim House to confirm what's included and get a personalised quote:
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Mount Ephraim House for full pricing details and T&Cs.
Mount Ephraim House has a Review Score of 9.3 (9.308) out of 10, based on 15 reviews in the last 2 years. Over all time Mount Ephraim House has 37 reviews.
Review from Holly G (Granddaughter of Resident) published on 27 October 2026 Submitted via Website•
Overall Experience
Staff are always on the go and are hands on with the residents with a smile on their faces. They don't just perform caring duties, they make sure residents are happy by having a joke as friends making them feel right at home. They don't just care about the residents but for their families too,...
Staff are always on the go and are hands on with the residents with a smile on their faces. They don't just perform caring duties, they make sure residents are happy by having a joke as friends making them feel right at home. They don't just care about the residents but for their families too, always making sure everyone is happy and looked after. You can truly see residents are cared for here. Both my Nan and Grandad are well looked after here and always surrounded by love and care. It is always a pleasant visit at Mount Ephraim house. Thank you to all the great carers- there are too many to shoutout!
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Review from E G (Granddaughter of Resident) published on 22 October 2026 Submitted via Website•
Overall Experience
Both my Nan and Grandad have been cared for by Mount Ephraim House. The carers are so loving and caring towards residents and go above and beyond to keep residents happy, comfortable and safe.
Everyone is so welcoming and nothing is ever too much!
Both my Nan and Grandad have been cared for by Mount Ephraim House. The carers are so loving and caring towards residents and go above and beyond to keep residents happy, comfortable and safe.
Everyone is so welcoming and nothing is ever too much!
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Review from L G (Daughter of Resident) published on 22 October 2026 Submitted via Website•
Overall Experience
Had both my parents at this care home for several years and I can honestly say they are caring, compassionate and always happy to help. The staff all have become family! There are too many to mention but Alex, Lisa, Nanette, Laura, Denise, Marinella, Sabin and Shibin have all made a difficult time...
Had both my parents at this care home for several years and I can honestly say they are caring, compassionate and always happy to help. The staff all have become family! There are too many to mention but Alex, Lisa, Nanette, Laura, Denise, Marinella, Sabin and Shibin have all made a difficult time for us more bearable over the years. I can't thank them enough!
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Review from J V (Son of Resident) published on 19 October 2026 Submitted via Website•
Overall Experience
As it should be this is our father's home, and the staff try their best to make it so. There is a warm friendly atmosphere. His primary carer Denise has become a true friend who he trusts, likes. His dietry special needs are taken care of and meal times are mostly the highlight of his day. There...
As it should be this is our father's home, and the staff try their best to make it so. There is a warm friendly atmosphere. His primary carer Denise has become a true friend who he trusts, likes. His dietry special needs are taken care of and meal times are mostly the highlight of his day. There is two way communication between us and the home. The regular reviews are a useful tool to check in on care needs and get Dads input on what could improve his wellbeing
↩Reply from Joe Maxwell, General at Mount Ephraim House
Dear Jon, Thank you for taking the time to leave such a thoughtful review of Mount Ephraim House.
It is wonderful to hear that your father feels at home with us, as creating a warm, welcoming environment where residents feel comfortable, valued and supported is at the heart of everything we do. I...
Dear Jon, Thank you for taking the time to leave such a thoughtful review of Mount Ephraim House. It is wonderful to hear that your father feels at home with us, as creating a warm, welcoming environment where residents feel comfortable, valued and supported is at the heart of everything we do. I was particularly pleased to read your kind comments about Denise. Building trusting relationships with residents is so important, and I know she will be delighted to hear that she has become such a valued part of your father's daily life. I will be sure to share your feedback with her and the wider team.
It is also encouraging to hear that your father's dietary needs are being well supported and that mealtimes continue to be an enjoyable part of his day. Our catering and care teams work closely together to ensure residents receive food and support tailored to their individual preferences and requirements.
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Review from G T (Sister of Resident) published on 16 October 2026 Submitted via Postal Review Card•
Overall Experience
My sister is very happy at Mount Ephraim House. The staff are always helpful and caring. Questions and advice about my sister are always answered promptly by senior staff. M.E.H is a beautiful building with lovely gardens for residents and relatives to enjoy. Many activities are available for...
My sister is very happy at Mount Ephraim House. The staff are always helpful and caring. Questions and advice about my sister are always answered promptly by senior staff. M.E.H is a beautiful building with lovely gardens for residents and relatives to enjoy. Many activities are available for residents to join in if they wish to do so. Relatives and friends are always welcomed into the home to visit and enjoy a meal.
↩Reply from Joe Maxwell, General at Mount Ephraim House
Dear Gillian,
Thank you for taking the time to leave such a wonderful review of Mount Ephraim House and for sharing your experience of your sister's care.
It is lovely to hear that your sister is happy living here and that you have found our colleagues to be caring, helpful and supportive. We...
Dear Gillian,
Thank you for taking the time to leave such a wonderful review of Mount Ephraim House and for sharing your experience of your sister's care.
It is lovely to hear that your sister is happy living here and that you have found our colleagues to be caring, helpful and supportive. We know how important it is for families to feel informed and reassured, so it is particularly pleasing to hear that questions and advice are answered promptly by our senior team.
Thank you also for your kind comments about our home, gardens and activity programme. We strive to create a warm, welcoming environment where residents can enjoy meaningful experiences, maintain relationships and continue to feel part of a vibrant community. It is wonderful to know that you feel relatives and friends are always welcomed when visiting. I will ensure your feedback is shared with the whole team, as they work incredibly hard every day to provide compassionate care and support to our residents.
Thank you
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Review from Gary L (Son of Resident) published on 12 October 2026 Submitted via Postal Review Card•
Overall Experience
Dad has alzimer, he has been at Mount Ephriam for 2 years. There have been some incidents that have caused dad to become stressed. When his grandson visited Dad was left waiting outside the lift he wanted to go down to breakfast, another incident was when Dad was refused his dinner because he was...
Dad has alzimer, he has been at Mount Ephriam for 2 years. There have been some incidents that have caused dad to become stressed. When his grandson visited Dad was left waiting outside the lift he wanted to go down to breakfast, another incident was when Dad was refused his dinner because he was late, his grandson was visiting him. Dad gets bored due to the lack of appropriate activities. Overall the staff are kind + respectful.
↩Reply from Joe Maxwell, General at Mount Ephraim House
Dear Gary L, thank you for taking the time to share your feedback.
First, I'm very sorry to hear about the incidents you describe. I have only recently joined as Home Manager and my understanding is that regular conversations with family about your dad have been positive, so I was surprised and...
Dear Gary L, thank you for taking the time to share your feedback.
First, I'm very sorry to hear about the incidents you describe. I have only recently joined as Home Manager and my understanding is that regular conversations with family about your dad have been positive, so I was surprised and saddened to read your account. I take what you've shared seriously and would welcome the chance to understand your perspective and look into what happened. I'd also value the opportunity to discuss the improvements we're driving across the home and hear your take on them. If you'd be happy to meet me, please reach out - my door is open.
Thank you also for your kind words about our staff - I will make sure this too is noted internally.
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Review from Carol L (Daughter of Resident) published on 7 October 2026 Submitted via Postal Review Card•
Overall Experience
My darling Mum Pauline passed away in July at Mount Ephraim House T/Wells. The carers, manager and all staff were amazing with Mum and myself knowing Mum was approaching death. Carers Denise, Lisa and Mariana were Angels, giving love and respect to Mum and myself. Things to improve on, more staff...
My darling Mum Pauline passed away in July at Mount Ephraim House T/Wells. The carers, manager and all staff were amazing with Mum and myself knowing Mum was approaching death. Carers Denise, Lisa and Mariana were Angels, giving love and respect to Mum and myself. Things to improve on, more staff to enable carers to sit individually with residents, the days pass slowly, good to chat.
↩Reply from Joe Maxwell, General at Mount Ephraim House
Thank you for taking the time to leave such a heartfelt review, particularly following the loss of your mum. On behalf of everyone at Mount Ephraim House, please accept our condolences to you and your family.
It means a great deal to hear that your mum was treated with love, dignity and respect,...
Thank you for taking the time to leave such a heartfelt review, particularly following the loss of your mum. On behalf of everyone at Mount Ephraim House, please accept our condolences to you and your family.
It means a great deal to hear that your mum was treated with love, dignity and respect, particularly during her final days, and I will make sure your kind words are shared with Denise, Lisa, Mariana and the wider team who supported her.
Thank you also for your feedback regarding staff having more opportunity to spend individual time with residents. This is important feedback and something we will continue to reflect on as we develop the service.
It was a privilege for the team to care for your mum, and thank you for recognising the care and compassion shown to both her and your family.
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Review from N O (Daughter of Resident) published on 7 October 2026 Submitted via Postal Review Card•
Overall Experience
There has been much change in leadership since my mother joined you all in December 2025. Throughout, mum and I have experienced warm, friendly, professional + gentle support from the carers, activity team, catering + administration. I imagine it's a difficult balance as the sector struggles with...
There has been much change in leadership since my mother joined you all in December 2025. Throughout, mum and I have experienced warm, friendly, professional + gentle support from the carers, activity team, catering + administration. I imagine it's a difficult balance as the sector struggles with staffing in our current political + economic climate.
I just want to thank you for all you do. I offer my support to help the new leadership and wish them a good settling-in period and all the best to lead the team effectively.
↩Reply from Joe Maxwell, General at Mount Ephraim House
Thank you very much for taking the time to leave such a thoughtful review and for your kind words about the team at Mount Ephraim House. It is particularly lovely to hear that your mum has continued to experience warm, friendly and professional support from our care, activities, catering and...
Thank you very much for taking the time to leave such a thoughtful review and for your kind words about the team at Mount Ephraim House. It is particularly lovely to hear that your mum has continued to experience warm, friendly and professional support from our care, activities, catering and administration teams.
I also really appreciate your comments and support regarding the recent change in leadership. I am fortunate to have a committed team around me, and our focus remains on providing a welcoming home where residents are treated with kindness, dignity and respect, while continuing to build on the good work already taking place.
Thank you again for your support and for recognising the efforts of the whole team. Your feedback means a great deal to us.
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Review from Matthew T (Son of Resident) published on 5 October 2026 Submitted via Website•
Overall Experience
When originally looking for a home for my father, we wanted a place that felt more like a home than a hospital, and that is what we found at Mount Ephraim House. The house is finished to a really high standard, the rooms are homely, and the staff are friendly, helpful and professional. However,...
When originally looking for a home for my father, we wanted a place that felt more like a home than a hospital, and that is what we found at Mount Ephraim House. The house is finished to a really high standard, the rooms are homely, and the staff are friendly, helpful and professional. However, most importantly, my father really likes the team and is genuinely happy to be there.
↩Reply from Joe Maxwell, General at Mount Ephraim House
Thank you, Matthew, for taking the time to leave such a lovely review of Mount Ephraim House.
It is especially pleasing to hear that your father is happy with us and has built such a positive relationship with the team. We want Mount Ephraim House to feel like a home rather than simply a care...
Thank you, Matthew, for taking the time to leave such a lovely review of Mount Ephraim House. It is especially pleasing to hear that your father is happy with us and has built such a positive relationship with the team. We want Mount Ephraim House to feel like a home rather than simply a care setting, so your comments about the homely environment and the friendly, helpful and professional approach of our staff mean a great deal to us.
I will make sure your feedback is shared with the wider team, who I know will really appreciate it. Thank you again for choosing Mount Ephraim House and for placing your trust in us to care for your father.
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Review from H T (Daughter of Resident) published on 23 September 2026 Submitted via Website•
Overall Experience
My experience with Mount Ephraim House has always been and, after three years remains 10/10.
I have a great relationship with all the staff who work so hard and are always very welcoming. The Carers and Seniors have always been and remain extremely caring towards my parents and show great...
My experience with Mount Ephraim House has always been and, after three years remains 10/10.
I have a great relationship with all the staff who work so hard and are always very welcoming. The Carers and Seniors have always been and remain extremely caring towards my parents and show great compassion. They have been a great support to my parents and also to myself, especially through some difficult times. They really do feel like an extension of our family.
When friends and family have visited they have always commented on how welcoming MEH and the staff are and what a pleasure it is to visit.
I would not hesitate recommending MEH to family and friends.
↩Reply from Joe Maxwell, Home Manager at Mount Ephraim House
Thank you so much for taking the time to leave such a lovely review and for your very kind words about Mount Ephraim House and our team.
It is wonderful to hear that, after three years, you continue to feel that your parents are well cared for and that you have found our team welcoming and...
Thank you so much for taking the time to leave such a lovely review and for your very kind words about Mount Ephraim House and our team.
It is wonderful to hear that, after three years, you continue to feel that your parents are well cared for and that you have found our team welcoming and supportive. I know the staff will be especially pleased to hear your comments, and I will make sure these are shared with them.
We really value the trust that families place in us, particularly when caring for those most important to them, so your recommendation means a great deal to us.
Thank you again for your continued support and for taking the time to share your experience.
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Review from F M (Daughter of Resident) published on 3 July 2026 Submitted via Postal Review Card•
Overall Experience
The 3 weeks our parents spent at Mount Ephraim House was everything we hoped it would be. The staff were so friendly, welcoming, caring and understanding and gave us the respite we all needed. The surroundings and facilities are excellent, making for a calm, relaxed, homely feel whilst emanating...
The 3 weeks our parents spent at Mount Ephraim House was everything we hoped it would be. The staff were so friendly, welcoming, caring and understanding and gave us the respite we all needed. The surroundings and facilities are excellent, making for a calm, relaxed, homely feel whilst emanating excellence. Mum and Dad were well looked after and cared for, and we were always warmly welcomed when we visited and made to feel part of the 'family'. We would recommend and will be happy to book further stays if and when it is needed. Thank you.
↩Reply from Munashe Makuwaza, Divisional Support Manager at Mount Ephraim House
Thank you so much for your lovely review and for taking the time to share your experience with us.
We are delighted to hear that your parents' stay at Mount Ephraim House Tunbridge Wells provided the comfort, care and support that you had hoped for. It means a great deal to our team to know that...
Thank you so much for your lovely review and for taking the time to share your experience with us.
We are delighted to hear that your parents' stay at Mount Ephraim House Tunbridge Wells provided the comfort, care and support that you had hoped for. It means a great deal to our team to know that both your parents and your family felt welcomed, cared for and part of our Mount Ephraim House family.
Your kind words about our staff, surroundings and homely atmosphere will be shared with the whole team, who work hard every day to ensure our residents feel safe, happy and valued.
Thank you for your recommendation and trust in us. We would be absolutely delighted to welcome your mum and dad back in the future should they ever need another stay with us. Until then, we send our very best wishes to you all.
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Review from M C (Daughter of Resident) published on 3 March 2026 Submitted via Postal Review Card•
Overall Experience
I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those residents who were having family members joining them in the home. Each family was given a separate round table in the Orangery on the ground floor. It made for a...
I want to thank the staff at Mount Ephraim House for the effort, and thoughtfulness, that went into providing Christmas Lunch for those residents who were having family members joining them in the home. Each family was given a separate round table in the Orangery on the ground floor. It made for a special and intimate lunch. The service was very good as was the food. All in all a very pleasant experience.
↩Reply from Gary Nash, Home manager at Mount Ephraim House
Thank you for sharing this it sounds like the day was truly meaningful for you and your family. Im so glad the staff at Mount Ephraim House created an environment where you could enjoy an intimate Christmas lunch together. Having your own table in the Orangery must have made it feel personal and...
Thank you for sharing this it sounds like the day was truly meaningful for you and your family. Im so glad the staff at Mount Ephraim House created an environment where you could enjoy an intimate Christmas lunch together. Having your own table in the Orangery must have made it feel personal and special, and its lovely to hear that both the service and the food added to the experience. Im really pleased it was such a positive and memorable day for you.
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Review from S W (Husband of Resident) published on 12 February 2026 Submitted via Postal Review Card•
Overall Experience
Management suffered from retirement of Manager. Level of personal care maintained at high standard.
Management suffered from retirement of Manager. Level of personal care maintained at high standard.
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Review from Lizann B (Daughter of Resident) published on 6 January 2025 Submitted via Website•
Overall Experience
Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3...
Mum moved into Mount Ephraim House in April 2024, initially for some respite care. At that point, she was living on her own and struggling to cope without full support around her for daily living. The stay with the team at Mount Ephraim was life-changing, and after having such a lovely break for 3 weeks, asked if she could stay! Luckily they still had a room available and Mum has settled incredibly well. It is lovely to see how happy she now is. With their care and love, she has improved dramatically in terms of her physical and mental ability with all the wonderful fitness groups, clubs and entertainment that the teams organise on a daily basis. Most importantly, Mum has built a wonderful group of friends amongst both residents and staff. Everyone is incredibly friendly, warm, understanding and supportive and all work so hard to ensure the best home-from-home experience for the residents. I have absolutely no hesitation in recommending Mount Ephraim House.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you for your kind words. It is important to us that residents are able to experience as much as possible home from home. Everybody is part of the Mount Ephraim family.
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Review from J A (Partner of Resident) published on 29 November 2024 Submitted via Postal Review Card•
Overall Experience
My partner came to the care home in August these comments are my impressions of views to now a wonderful building overlooking the common, with lovely inside rooms, especially the dining room and lounge and staircase in the old building. Meals to a high standard. Activities every day, I feel as if...
My partner came to the care home in August these comments are my impressions of views to now a wonderful building overlooking the common, with lovely inside rooms, especially the dining room and lounge and staircase in the old building. Meals to a high standard. Activities every day, I feel as if regular visitors have been very welcome by the manager and her staff.
Good carers, some with interesting backgrounds. I am now 91, quite fit and am still driving. Should I need a care home, this one would be my choice.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you for your kind words. We enjoy welcoming everyone to the home and hope that everyone feels part of the Mount Ephraim family.
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Review from Lisa L (Daughter-in-law of Resident) published on 26 September 2024 Submitted via Website•
Overall Experience
The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We...
The manager agreed to take my mother-in-law for emergency respite at very short notice was the best decision we made. My mother-in-law has been very well looked after. The team are caring and attentive to all of my mother-in-law's needs. The family have said that Mum has never looked so well. We are extremely thankful to the team for the care and support they provide for Mum and the family.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you for your kind words. We are so pleased that Mum has thrived since her admission to the home and that we were able to help at short notice.
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Review from J G (Son of Resident) published on 16 August 2024 Submitted via Postal Review Card•
Overall Experience
Mount Ephraim House has been outstanding. The staff are always utterly charming, patient and welcoming. Nothing ever seems to be too much bother, and everyone has a friendly smile. It has been enormously reassuring for us to know that Mum is in such kind, safe and professional hands. I have no...
Mount Ephraim House has been outstanding. The staff are always utterly charming, patient and welcoming. Nothing ever seems to be too much bother, and everyone has a friendly smile. It has been enormously reassuring for us to know that Mum is in such kind, safe and professional hands. I have no reservations at all in recommending Mour Ephraim House 100%.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you so much for your kind words. Our aim is to create a home that is welcoming and homely for all who enter.
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Review from C D (Daughter of Resident) published on 4 June 2024 Submitted via Postal Review Card•
Overall Experience
My mother was anxious on arrival at Mount Ephraim House, but the cheerful and welcoming attitudes of all the staff made the process much easier. As visitors to my mother, we were also made extremely welcome. The whole experience has made it a lot easier for myself than it otherwise would have been.
My mother was anxious on arrival at Mount Ephraim House, but the cheerful and welcoming attitudes of all the staff made the process much easier. As visitors to my mother, we were also made extremely welcome. The whole experience has made it a lot easier for myself than it otherwise would have been.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you for your review. Your comments mean so much to us all. We are pleased that we helped you and your mum have a pleasant experience during her admission process.
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Review from Alastair M (Son of Resident) published on 25 January 2024 Submitted via Website•
Overall Experience
My mother and father have been residents in January of 2024 for respite care. The team at Mount Ephraim have taken amazing care of my parents. The care staff, who have looked after them on a day-to-day basis, have been truly exceptional in making them feel safe and respected.
My mother and father have been residents in January of 2024 for respite care. The team at Mount Ephraim have taken amazing care of my parents. The care staff, who have looked after them on a day-to-day basis, have been truly exceptional in making them feel safe and respected.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
It was a pleasure to look after your parents for a respite stay and we look forward to them maybe returning for further respite visits.
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Review from Gordon D (Son of Resident) published on 22 December 2023 Submitted via Website•
Overall Experience
Mum has been at Mount Ephraim since early November and we could not be more thrilled with the place, the people, the atmosphere, the food - everything. Most importantly, Mum is very happy and is clearly enjoying being amongst all the wonderful people there. She arrived pretty much bed-bound after 4...
Mum has been at Mount Ephraim since early November and we could not be more thrilled with the place, the people, the atmosphere, the food - everything. Most importantly, Mum is very happy and is clearly enjoying being amongst all the wonderful people there. She arrived pretty much bed-bound after 4 months recovery from a hospital visit. The manager and her team now have Mum out of bed and moving - such a big step.
Mum continually tells me that everyone is so friendly and helpful and she feels properly at home. As her children, we couldn't be more appreciative and delighted. Thank you.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you so much for your kind words. We are so thrilled that we have been able to enhance Mum's wellbeing and we will continue to strive to improve her mobility, to ensure she can enjoy the whole experience of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2025
Overall Requires improvement
CaringRequires improvement
EffectiveRequires improvement
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (2)
News
14 Sep 2026
Residents, families and members of the local community have been enjoying a summer packed with friendship, entertainment and new experiences at Mount Ephraim House care home in Tunbridge Wells. From...
12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
Hello, I'm Joe Maxwell. I am the Home Manager at Mount Ephraim House and have more than 14 years of experience in health and social care.
Throughout...
Hello, I'm Joe Maxwell. I am the Home Manager at Mount Ephraim House and have more than 14 years of experience in health and social care.
Throughout my career, I have held senior leadership and Registered Manager positions across residential care, dementia care, nursing services, mental health and supported living.
Before joining Mount Ephraim House, I led the commissioning and opening of a new care home, support and consultation, overseeing recruitment, governance, occupancy growth and operational readiness of homes. I have also managed large residential homes with more than 100 beds, focusing on quality, workforce engagement and creating a positive culture for residents and colleagues.
I hold a degree in Health and Social Care and am continuing my professional development through a degree in Human Resources. My experience includes quality assurance, regulatory compliance, safeguarding, workforce development, service improvement and resident-centred care.
I am passionate about compassionate, high-quality care and believe every resident should feel safe, valued and truly at home. My leadership style is visible, approachable and supportive. I enjoy developing strong teams and helping colleagues feel confident, valued and proud of the care they provide.
I believe every department plays a vital role in the orchestra of a care home. From the harmony of hospitality and the rhythm of the kitchen to the compassion of our carers, the melody of maintenance and the percussion of housekeeping, every member of the team contributes to the lives of our residents. When we work together, we create something truly special.
Mount Ephraim House has a distinguished history and an important place within Tunbridge Wells. I feel privileged to lead the home into its next chapter, respecting its heritage while building a warm and welcoming home where residents can enjoy a meaningful life and colleagues can flourish.
Michael KennyJob Title Family Liaison ManagerJoined 2026
Hello, I’m Michael Kenny, Family Liaison Manager at Greensleeves Care. I have worked in the care sector sales since 2019, supporting individuals and...
Hello, I’m Michael Kenny, Family Liaison Manager at Greensleeves Care. I have worked in the care sector sales since 2019, supporting individuals and families as they navigate what can often be a difficult and emotional decision.
During my career in care, I have progressed from Customer Relations Manager to Divisional Sales Manager for Care UK, where I led a team of seven Customer Relations Managers. I have since worked with several care providers, giving me a broad understanding of the sector and, importantly, of what families need when searching for the right care and support for someone they love.
Before joining the care sector, my career was very different. I spent a number of years in aviation, initially as commercial cabin crew and later working for a prominent international family aboard their private aircraft in the Middle East. Those experiences taught me the importance of exceptional service, discretion, attention to detail and understanding the individual needs of the people you are supporting qualities that remain central to the way I work today.
What I enjoy most about my role is meeting care seekers and their families, listening to what matters to them and helping them understand the options available. Choosing care for a loved one is a significant decision, and being able to provide guidance and reassurance throughout that journey makes my role incredibly rewarding.
Having worked with a number of different care providers, I believe Greensleeves Care offers something genuinely distinctive. Its Home for Life approach provides families with the reassurance that residents can continue to call a Greensleeves home their home, even if their financial circumstances change.
For me, that long-term commitment reflects what care should ultimately be about: putting people first and providing families with confidence, stability and peace of mind.
Frequently Asked Questions about Mount Ephraim House
How much does Mount Ephraim House cost?
The care home lists weekly fees per person between £1,941 and £2,326 for residential care (respite between £1,941 and £2,326) and between £2,063 and £2,305 for residential dementia care (respite between £2,063 and £2,305). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Mount Ephraim House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mount Ephraim House have?
There are 57 Single Rooms.
What are the Facilities & Services at Mount Ephraim House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mount Ephraim House to the centre of Tunbridge Wells?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service -what an Enhanced Service includes.
