Mount Ephraim House

Mount Ephraim, Tunbridge Wells TN4 8BU
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9.4 25 Reviews
  • Mount Ephraim House, Tunbridge Wells
Mount Ephraim House is the leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.

Located in the heart of Royal Tunbridge Wells, Mount Ephraim House combines period charm with modern comfort. Once a royal hunting lodge used by King Charles II, the home now supports older people with dignity and compassion, delivered by a dedicated and long-established team.

Residents at Mount Ephraim House enjoy:

– 57 en suite bedrooms with character and comfort
– Light-filled lounges and a sunny conservatory
– Beautiful landscaped gardens and views over the common
– Freshly prepared meals made daily on-site
– Daily activities, events, and community outings

As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance guarantees that no resident will be asked to leave due to lack of funds. A flexible, no-obligation trial stay is also available to help families feel confident in their decision.

Whether for long-term care or short-term respite, Mount Ephraim House offers a welcoming, professional setting where residents are truly valued.

To learn more or arrange a visit, contact the team today – they’ll be happy to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1903 – £2280
  • Self-Funded Residential Dementia Care: £2023 – £2260
  • RESPITE Self-Funded Residential Care: £1903 – £2280
  • RESPITE Self-Funded Residential Dementia Care: £2023 – £2260

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Mount Ephraim House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Pointer (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (57)

Mount Ephraim House Reviews (25)

9.4

Mount Ephraim House has a Review Score of 9.4 (9.448) out of 10, based on 8 reviews in the last 2 years.
Over all time Mount Ephraim House has 25 reviews.

Overall Experience
  • 20
  • 5
  • 0
  • 0
  • 0
Date Published
  • 25
  • 0
  • 4
  • 8
  • 17
Reviewer Connection to Mount Ephraim House
  • 9
  • 8
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Simon (Son of Resident) published on 8 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent home. My mother fell and broke her arm in two places and is unable to care for herself. 'Mount Ephraim House' has been wonderful in helping her heal. The staff are excellent, caring compassionate and thoughtful. They could not do enough to help her.
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Review from Richard A (Son of Resident) published on 25 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a terrible year for us as a family as my father passed away and we had to find a home for my mother. The staff at Mount Ephraim have been
fantastic. They have made the transition for my mother as smooth as possible and she has settled in well. The home is a beautiful building with lovely,
well
kept grounds for the residents to enjoy. All of the staff are extremely helpful, kind and caring which has been very re-assuring for my mother and our family too.
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Review from Dave W (Son of Resident) published on 19 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my dad twice a week and I'm continually amazed by the wonderful care provided by the staff to all residents. They are always thinking of new things to do such as trips out or garden parties to create special and memorable days. In the 6 months since my dad has been there I have never seen him
more happy. Rather than it being a very "clinical" setting it feels homely and welcoming - the sort of place I want for my old age!
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Review from Mike (Son of Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mount Ephraim House staff are very considerate but the home is undermanned. The food is variable, when the main chef (lady) is on duty it is excellent when the stand in cook is on duty it is poor. The building needs upgrading internally. The oak panelled walls are wonderful but not maintained. Parking
areas should be enlarged. Self funding residents are subsidising the council residents. It is very expensive to self fund.
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Review from Julia C (Granddaughter of Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always warm and inviting.
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Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Mount Ephraim House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Mount Ephraim House is calculated as follows: ( (88 Excellents x 5) + (5 Goods x 4) ) ÷ 93 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.502 Points relating to the number of positive Reviews for Mount Ephraim House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 8 Positive Reviews ÷ 11.4 = 0.702
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (48)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service - more info.