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As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance guarantees that no resident will be asked to leave due to their personal funds depleting and a flexible, no-obligation trial stay is...
Care Provided by Mount Ephraim House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Mount Ephraim House for full pricing details and T&Cs.
Contact Mount Ephraim House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Greensleeves Care
- Voluntary / Not for Profit Owned
Person in charge
- Joe Maxwell (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Mount Ephraim House Reviews (28)
Mount Ephraim House has a Review Score of 8.8 (8.792) out of 10, based on 7 reviews in the last 2 years.
Over all time Mount Ephraim House has 28 reviews.
The atmosphere at Mount Ephraim is so relaxed and caring. I am very happy and at ease leaving my husband in their loving care.
PS. The only topics below marked Satisfactory rather than Excellent are a direct reflection of the age of the building. This is being renovated over the next 2 years and should, therefore, reach Excellent grade on all fronts when complete.
The rooms are very clean as is the overall cleanliness of the home. The facilities are very good allowing as much social interaction as an individual would like. Facilities are also very good, with wonderful gardens for residents and visitors in which to sit.
The home provides regular activities to stimulate and entertain the residents on a regular basis.
There is an excellent dining room with great food provided to residents.
My father felt very safe in this environment and liked it so much he actually stayed for 5 weeks.
Mount Ephraim House represents excellent value for money and we cannot thank the staff of Greensleeves Care enough.
An excellent home. My mother fell and broke her arm in two places and is unable to care for herself. 'Mount Ephraim House' has been wonderful in helping her heal. The staff are excellent, caring compassionate and thoughtful. They could not do enough to help her.
fantastic. They have made the transition for my mother as smooth as possible and she has settled in well. The home is a beautiful building with lovely, well
kept grounds for the residents to enjoy. All of the staff are extremely helpful, kind and caring which has been very re-assuring for my mother and our family too.
I visit my dad twice a week and I'm continually amazed by the wonderful care provided by the staff to all residents. They are always thinking of new things to do such as trips out or garden parties to create special and memorable days. In the 6 months since my dad has been there I have never seen him more happy. Rather than it being a very "clinical" setting it feels homely and welcoming - the sort of place I want for my old age!
Mount Ephraim House staff are very considerate but the home is undermanned. The food is variable, when the main chef (lady) is on duty it is excellent when the stand in cook is on duty it is poor. The building needs upgrading internally. The oak panelled walls are wonderful but not maintained. Parking areas should be enlarged. Self funding residents are subsidising the council residents. It is very expensive to self fund.
The home is always warm and inviting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
- 02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
- 04 Dec 2025
Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...
There are no upcoming events for Mount Ephraim House.
Awards / Recognitions (49)
- 30 Jan 2026Recipient: Greensleeves Care
- 31 Jan 2025Recipient: Greensleeves Care
- 31 Jan 2024Recipient: Greensleeves Care
Accreditations
There are no accreditations posted yet for Mount Ephraim House.
Meet the Team (2)

Hello, I'm Joe Maxwell. I am the Home Manager at Mount Ephraim House and have more than 14 years of experience in health and social care.
Throughout my career, I have held senior leadership and Registered Manager positions across residential care, dementia care, nursing services, mental health and supported living.
Before joining Mount Ephraim House, I led the commissioning and opening of a new care home, support and consultation, overseeing recruitment, governance, occupancy growth and operational readiness of homes. I have also managed large residential homes with more than 100 beds, focusing on quality, workforce engagement and creating a positive culture for residents and colleagues.
I hold a degree in Health and Social Care and am continuing my professional development through a degree in Human Resources. My experience includes quality assurance, regulatory compliance, safeguarding, workforce development, service improvement and resident-centred care.
I am passionate about compassionate, high-quality care and believe every resident should feel safe, valued and truly at home. My leadership style is visible, approachable and supportive. I enjoy developing strong teams and helping colleagues feel confident, valued and proud of the care they provide.
I believe every department plays a vital role in the orchestra of a care home. From the harmony of hospitality and the rhythm of the kitchen to the compassion of our carers, the melody of maintenance and the percussion of housekeeping, every member of the team contributes to the lives of our residents. When we work together, we create something truly special.
Mount Ephraim House has a distinguished history and an important place within Tunbridge Wells. I feel privileged to lead the home into its next chapter, respecting its heritage while building a warm and welcoming home where residents can enjoy a meaningful life and colleagues can flourish.

Hello, I’m Michael Kenny, Family Liaison Manager at Greensleeves Care. I have worked in the care sector sales since 2019, supporting individuals and families as they navigate what can often be a difficult and emotional decision.
During my career in care, I have progressed from Customer Relations Manager to Divisional Sales Manager for Care UK, where I led a team of seven Customer Relations Managers. I have since worked with several care providers, giving me a broad understanding of the sector and, importantly, of what families need when searching for the right care and support for someone they love.
Before joining the care sector, my career was very different. I spent a number of years in aviation, initially as commercial cabin crew and later working for a prominent international family aboard their private aircraft in the Middle East. Those experiences taught me the importance of exceptional service, discretion, attention to detail and understanding the individual needs of the people you are supporting qualities that remain central to the way I work today.
What I enjoy most about my role is meeting care seekers and their families, listening to what matters to them and helping them understand the options available. Choosing care for a loved one is a significant decision, and being able to provide guidance and reassurance throughout that journey makes my role incredibly rewarding.
Having worked with a number of different care providers, I believe Greensleeves Care offers something genuinely distinctive. Its Home for Life approach provides families with the reassurance that residents can continue to call a Greensleeves home their home, even if their financial circumstances change.
For me, that long-term commitment reflects what care should ultimately be about: putting people first and providing families with confidence, stability and peace of mind.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service -more info.