Search...

Mount Ephraim House

Mount Ephraim, Tunbridge Wells, Kent TN4 8BU
Greensleeves Care Logo
Jobs
Mount Ephraim House logo
Mount Ephraim House, Tunbridge Wells
Mount Ephraim House, Tunbridge Wells
Mount Ephraim House, Tunbridge Wells

Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.

As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance guarantees that no resident will be asked to leave due to their personal funds depleting and a flexible, no-obligation trial stay is...  

Loading travel time

Care Provided by Mount Ephraim House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,941 - £2,326£1,941 - £2,326
Residential Dementia Care£2,063 - £2,305£2,063 - £2,305

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

Contact Mount Ephraim House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Joe Maxwell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (57)
  • Single Rooms with ensuite Wet Room (57)

Mount Ephraim House Reviews (28)

Submit a Review
8.8

Mount Ephraim House has a Review Score of 8.8 (8.792) out of 10, based on 7 reviews in the last 2 years. Over all time Mount Ephraim House has 28 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Mount Ephraim House
Loading...
Showing 28 reviews matching selected criteria
Review from Natalie F (Wife of Resident) published on 23 November 2017 Submitted via Website
Overall Experience

The atmosphere at Mount Ephraim is so relaxed and caring. I am very happy and at ease leaving my husband in their loving care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolyn B (Niece of Resident) published on 5 December 2016 Submitted via Website
Overall Experience
Mount Ephraim is at the opposite end of the care home spectrum to the modern, expensive, antiseptic and soulless homes that now seem to be coming on stream. It is run very professionally and manages to create a real family environment. The number and variety of activities - both in the home and on day trips out is particularly impressive as is the amazing quality and variety of the meals. In the end, it all comes down to the carers. Individually (and without exception) outstanding and as a team, absolutely beyond reproach. Thank you, Mount Ephraim, for being there and being who and what you are.

PS. The only topics below marked Satisfactory rather than Excellent are a direct reflection of the age of the building. This is being renovated over the next 2 years and should, therefore, reach Excellent grade on all fronts when complete.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Son of Resident) published on 9 August 2016 Submitted via Website
Overall Experience
My father went in for one week of respite while we were away. The care and devotion provided to residents from management and all staff combined with the quality of care is first class.
The rooms are very clean as is the overall cleanliness of the home. The facilities are very good allowing as much social interaction as an individual would like. Facilities are also very good, with wonderful gardens for residents and visitors in which to sit.
The home provides regular activities to stimulate and entertain the residents on a regular basis.
There is an excellent dining room with great food provided to residents.
My father felt very safe in this environment and liked it so much he actually stayed for 5 weeks.

Mount Ephraim House represents excellent value for money and we cannot thank the staff of Greensleeves Care enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon (Son of Resident) published on 8 August 2016 Submitted via Review Postal Card
Overall Experience

An excellent home. My mother fell and broke her arm in two places and is unable to care for herself. 'Mount Ephraim House' has been wonderful in helping her heal. The staff are excellent, caring compassionate and thoughtful. They could not do enough to help her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard A (Son of Resident) published on 25 May 2016 Submitted via Website
Overall Experience
It has been a terrible year for us as a family as my father passed away and we had to find a home for my mother. The staff at Mount Ephraim have been
fantastic. They have made the transition for my mother as smooth as possible and she has settled in well. The home is a beautiful building with lovely, well

kept grounds for the residents to enjoy. All of the staff are extremely helpful, kind and caring which has been very re-assuring for my mother and our family too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dave W (Son of Resident) published on 19 May 2016 Submitted via Website
Overall Experience

I visit my dad twice a week and I'm continually amazed by the wonderful care provided by the staff to all residents. They are always thinking of new things to do such as trips out or garden parties to create special and memorable days. In the 6 months since my dad has been there I have never seen him more happy. Rather than it being a very "clinical" setting it feels homely and welcoming - the sort of place I want for my old age!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike (Son of Resident) published on 8 December 2015 Submitted via Review Postal Card
Overall Experience

Mount Ephraim House staff are very considerate but the home is undermanned. The food is variable, when the main chef (lady) is on duty it is excellent when the stand in cook is on duty it is poor. The building needs upgrading internally. The oak panelled walls are wonderful but not maintained. Parking areas should be enlarged. Self funding residents are subsidising the council residents. It is very expensive to self fund.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia C (Granddaughter of Resident) published on 18 November 2015 Submitted via Review Postal Card
Overall Experience

The home is always warm and inviting.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 August 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 12 Jun 2026

    We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...

  • 02 Mar 2026

    Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...

  • 04 Dec 2025

    Greensleeves Care is celebrating a milestone achievement — with three of its care homes, Lavender Fields in Sevenoaks, The Manor in Windsor, and Broadlands in Suffolk, becoming the first in...

Upcoming Events

There are no upcoming events for Mount Ephraim House.

Awards / Recognitions (49)

  • 30 Jan 2026Recipient: Greensleeves Care
  • 31 Jan 2025Recipient: Greensleeves Care
  • 31 Jan 2024Recipient: Greensleeves Care

Accreditations

There are no accreditations posted yet for Mount Ephraim House.

Meet the Team (2)

Joe Maxwell
Joe MaxwellJob Title Home ManagerJoined 2026

Hello, I'm Joe Maxwell. I am the Home Manager at Mount Ephraim House and have more than 14 years of experience in health and social care.

Throughout my career, I have held senior leadership and Registered Manager positions across residential care, dementia care, nursing services, mental health and supported living.

Before joining Mount Ephraim House, I led the commissioning and opening of a new care home, support and consultation, overseeing recruitment, governance, occupancy growth and operational readiness of homes. I have also managed large residential homes with more than 100 beds, focusing on quality, workforce engagement and creating a positive culture for residents and colleagues.

I hold a degree in Health and Social Care and am continuing my professional development through a degree in Human Resources. My experience includes quality assurance, regulatory compliance, safeguarding, workforce development, service improvement and resident-centred care.

I am passionate about compassionate, high-quality care and believe every resident should feel safe, valued and truly at home. My leadership style is visible, approachable and supportive. I enjoy developing strong teams and helping colleagues feel confident, valued and proud of the care they provide.

I believe every department plays a vital role in the orchestra of a care home. From the harmony of hospitality and the rhythm of the kitchen to the compassion of our carers, the melody of maintenance and the percussion of housekeeping, every member of the team contributes to the lives of our residents. When we work together, we create something truly special.

Mount Ephraim House has a distinguished history and an important place within Tunbridge Wells. I feel privileged to lead the home into its next chapter, respecting its heritage while building a warm and welcoming home where residents can enjoy a meaningful life and colleagues can flourish.

Michael Kenny
Michael KennyJob Title Family Liaison ManagerJoined 2026

Hello, I’m Michael Kenny, Family Liaison Manager at Greensleeves Care. I have worked in the care sector sales since 2019, supporting individuals and families as they navigate what can often be a difficult and emotional decision.

During my career in care, I have progressed from Customer Relations Manager to Divisional Sales Manager for Care UK, where I led a team of seven Customer Relations Managers. I have since worked with several care providers, giving me a broad understanding of the sector and, importantly, of what families need when searching for the right care and support for someone they love.

Before joining the care sector, my career was very different. I spent a number of years in aviation, initially as commercial cabin crew and later working for a prominent international family aboard their private aircraft in the Middle East. Those experiences taught me the importance of exceptional service, discretion, attention to detail and understanding the individual needs of the people you are supporting qualities that remain central to the way I work today.

What I enjoy most about my role is meeting care seekers and their families, listening to what matters to them and helping them understand the options available. Choosing care for a loved one is a significant decision, and being able to provide guidance and reassurance throughout that journey makes my role incredibly rewarding.

Having worked with a number of different care providers, I believe Greensleeves Care offers something genuinely distinctive. Its Home for Life approach provides families with the reassurance that residents can continue to call a Greensleeves home their home, even if their financial circumstances change.

For me, that long-term commitment reflects what care should ultimately be about: putting people first and providing families with confidence, stability and peace of mind.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service -more info.