Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.
As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance helps residents stay at the home if their personal funds run out, and a flexible, no-obligation trial stay is also available to...
Mount Ephraim House is a leading not-for-profit care home in Tunbridge Wells. Set in a beautifully restored historic building, it offers outstanding residential, dementia, and respite care in a warm, supportive environment.
As a not-for-profit care home, Mount Ephraim House puts people before profit. Its Home for Life Assurance helps residents stay at the home if their personal funds run out, and a flexible, no-obligation trial stay is also available to help families feel confident in their decision.
A varied programme of daily activities and social events offers residents the opportunity to discover new interests or continue existing hobbies. With both indoor and outdoor options, residents remain as active and engaged as they wish, while enjoying the social connections that shared activities foster. The setting offers easy access to local amenities, and the daily activity programme includes outings such as pub lunches and garden centre visits.
All 57 fully furnished bedrooms have ensuite wet rooms, and residents are encouraged to personalise bedrooms with pictures, ornaments, and small furniture to create familiarity and comfort. This approach also supports memory and wellbeing.
Mealtimes are an important part of life at Mount Ephraim House, with in-house chefs preparing fresh dishes tailored to individual tastes and dietary needs. The home regularly seeks and incorporates resident and family feedback into future menus, ensuring dining is both personal and enjoyable.
The home also has an onsite hair and beauty salon, encouraging residents to look and feel their best as part of a holistic approach to wellbeing.
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Care Provided by Mount Ephraim House
Primary Care Categories
Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Dementia Residential Care
For a maximum of 57 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Acquired Brain Injury (ABI)
Accreditations
Gold Standards Framework (GSF)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Stairlift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,941 - £2,326
£1,941 - £2,326
Residential Dementia Care
£2,063 - £2,305
£2,063 - £2,305
Contact Mount Ephraim House to confirm what's included and get a personalised quote:
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
The price(s) shown are provided by the care home. Contact Mount Ephraim House for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Tours
Onsite Tours of Mount Ephraim HouseUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 4:00 PM)We take pride in how we introduce our community and facilities to visitors, and take however long the visitor requires. Tours usually take between 1 and 2 hours depending on the needs of our visitors.
Remote Tours of Mount Ephraim HouseUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 4:00 PM)We will provide you with a link through which you can open the remote tour. You only need access to a computer or a phone which has video facilities.
Mount Ephraim House has a Review Score of 9.3 (9.308) out of 10, based on 15 reviews in the last 2 years. Over all time Mount Ephraim House has 37 reviews.
Review from Callum S (Grandson of Resident) published on 4 August 2023 Submitted via Website•
Overall Experience
I am thrilled to share my heartfelt appreciation for the incredible care provided to my nan at Greensleeves Care. Since she became a resident, the level of attention and compassion shown by the staff has been nothing short of amazing.
The level of personalised care my nan receives is remarkable....
I am thrilled to share my heartfelt appreciation for the incredible care provided to my nan at Greensleeves Care. Since she became a resident, the level of attention and compassion shown by the staff has been nothing short of amazing. The level of personalised care my nan receives is remarkable. The staff takes the time to understand her specific needs and preferences, tailoring their approach to provide the best possible care. Their attention to detail is commendable, ensuring my nan feels valued and supported in every aspect of her daily life. The facilities are well-maintained, clean and thoughtfully designed to meet the needs of the residents. Greensleeves offers various activities and amenities, catering to different interests, promoting engagement and a sense of community.
Choosing Greensleeves for my nan's care has been one of the best decisions we've made as a family. I am confident that the staff can provide outstanding care and support.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you so much for your review. It means so much to the team.
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Review from M D (Son of Resident) published on 26 July 2023 Submitted via Website•
Overall Experience
My mother is thriving at Mount Ephraim House. Welcoming and compassionate staff, who really do put the best interests of the resident first. Food is outstanding - prepared and presented in an appetising way, which encourages my mother to eat. Marvelous refurbishment, which is well-designed and has...
My mother is thriving at Mount Ephraim House. Welcoming and compassionate staff, who really do put the best interests of the resident first. Food is outstanding - prepared and presented in an appetising way, which encourages my mother to eat. Marvelous refurbishment, which is well-designed and has a homely atmosphere.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
Thank you so much for your review. We are enjoying being back in the lovely refurbished home.
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Review from J L (Friend of Resident) published on 8 July 2023 Submitted via Website•
Overall Experience
We visited Mount Ephraim House for the first time this week, it's a lovely place, bright and cheerful and the staff were very attentive. Our friend of almost fifty years is very happy there and loves her new surroundings. The home has a happy atmosphere from the moment you enter it.
We visited Mount Ephraim House for the first time this week, it's a lovely place, bright and cheerful and the staff were very attentive. Our friend of almost fifty years is very happy there and loves her new surroundings. The home has a happy atmosphere from the moment you enter it.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
It has been so nice to return home and gradually bring the home back to life.
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Review from Melissa W (Daughter of Resident) published on 7 July 2023 Submitted via Website•
Overall Experience
My mother has just moved to Mount Ephraim House from a home in Sevenoaks: both are Greensleeves’ properties. The home is extremely luxurious and the staff are really friendly and helpful. You can sense that the management’s care for the residents filters down and everyone is treated with dignity...
My mother has just moved to Mount Ephraim House from a home in Sevenoaks: both are Greensleeves’ properties. The home is extremely luxurious and the staff are really friendly and helpful. You can sense that the management’s care for the residents filters down and everyone is treated with dignity and respect. A highlight is the food: it is beautifully cooked with care and is restaurant standard. My mother’s quality of life has been significantly improved.
↩Reply from Karen Cooper, Registered Manager at Mount Ephraim House
The staff are all committed to ensuring that residents have the chance to enjoy their new experience.
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Review from Suzanne B (Daughter of Resident) published on 25 April 2018 Submitted via Website•
Overall Experience
My father lives at Mount Ephraim House and is living his best life. With the outstanding care provided by the whole team at Mount Ephraim they have made this possible for him to smile again and live his life and as a family, we will be forever great full to the Mount Ephraim House team for this....
My father lives at Mount Ephraim House and is living his best life. With the outstanding care provided by the whole team at Mount Ephraim they have made this possible for him to smile again and live his life and as a family, we will be forever great full to the Mount Ephraim House team for this. For also always knowing they are there to support us.
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Review from Louisa T (Daughter of Resident) published on 23 April 2018 Submitted via Website•
Overall Experience
My father was with the home for three years, he died on the 5th of April. The staff, without exception, were respectful and so kind to my father.
They were brilliant at keeping us informed if he had a fall or was unwell. They could not have been more helpful and understanding. It was so reassuring...
My father was with the home for three years, he died on the 5th of April. The staff, without exception, were respectful and so kind to my father. They were brilliant at keeping us informed if he had a fall or was unwell. They could not have been more helpful and understanding. It was so reassuring knowing how they genuinely cared about him. He was always properly dressed, clean and well fed. The last few days were beautifully handled, a hospice specialist was brought in to explain everything. The team at the home gave us privacy and lots of tea. He had a pain free peaceful end and he was never alone. The care at this home was frankly quite exceptional, I cannot fault any aspect.
I am so grateful to all of them.
↩Reply from Anna Kleinman, at Mount Ephraim House
Thank you Luisa for your kind words and heartfelt comments. We greatly appreciate your feedback and your wonderful comments were shared with all the staff at Mount Ephraim House.
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Review from Carolanne L (Daughter of Resident) published on 18 April 2018 Submitted via Postal Review Card•
Overall Experience
My mother was at Mount Ephraim House for a short time. During the time she was there, the staff showed her kindness and compassion beyond any expectations.
My mother was at Mount Ephraim House for a short time. During the time she was there, the staff showed her kindness and compassion beyond any expectations.
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Review from C M (Daughter of Resident) published on 26 December 2017 Submitted via Postal Review Card•
Overall Experience
Wonderful care and attention paid to my mother. The manager hand picks excellent staff - so very kind. Food is nutritious and always enjoyed. Rooms are spacious, warm and bright.
Always something fun on the agenda - the only place I'd consider for Mum.
Wonderful care and attention paid to my mother. The manager hand picks excellent staff - so very kind. Food is nutritious and always enjoyed. Rooms are spacious, warm and bright.
Always something fun on the agenda - the only place I'd consider for Mum.
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Review from Julia M (Private Carer of Resident) published on 27 November 2017 Submitted via Website•
Overall Experience
A relaxed and happy atmosphere from the moment you enter the building. Every member of staff you meet; in the office or kitchen, carers, domestics, gardeners, is helpful, concerned, caring and smiling. Willing and friendly and fun. The activities are brilliant and well thought out; varied,...
A relaxed and happy atmosphere from the moment you enter the building. Every member of staff you meet; in the office or kitchen, carers, domestics, gardeners, is helpful, concerned, caring and smiling. Willing and friendly and fun. The activities are brilliant and well thought out; varied, continuous and organised. There are outings, a really wide range of art, crafts, music and quizzes, talking, exercise classes and more... Being a carer myself I know the building needs the modernising that is coming soon, but the staff cope amazingly well and it doesn't affect the great feeling of wellbeing. Couldn't recommend it more.
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Review from Natalie F (Wife of Resident) published on 23 November 2017 Submitted via Website•
Overall Experience
The atmosphere at Mount Ephraim is so relaxed and caring. I am very happy and at ease leaving my husband in their loving care.
The atmosphere at Mount Ephraim is so relaxed and caring. I am very happy and at ease leaving my husband in their loving care.
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Review from Carolyn B (Niece of Resident) published on 5 December 2016 Submitted via Website•
Overall Experience
Mount Ephraim is at the opposite end of the care home spectrum to the modern, expensive, antiseptic and soulless homes that now seem to be coming on stream. It is run very professionally and manages to create a real family environment. The number and variety of activities - both in the home and on...
Mount Ephraim is at the opposite end of the care home spectrum to the modern, expensive, antiseptic and soulless homes that now seem to be coming on stream. It is run very professionally and manages to create a real family environment. The number and variety of activities - both in the home and on day trips out is particularly impressive as is the amazing quality and variety of the meals. In the end, it all comes down to the carers. Individually (and without exception) outstanding and as a team, absolutely beyond reproach. Thank you, Mount Ephraim, for being there and being who and what you are.
PS. The only topics below marked Satisfactory rather than Excellent are a direct reflection of the age of the building. This is being renovated over the next 2 years and should, therefore, reach Excellent grade on all fronts when complete.
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Review from David B (Son of Resident) published on 9 August 2016 Submitted via Website•
Overall Experience
My father went in for one week of respite while we were away. The care and devotion provided to residents from management and all staff combined with the quality of care is first class.
The rooms are very clean as is the overall cleanliness of the home. The facilities are very good allowing as...
My father went in for one week of respite while we were away. The care and devotion provided to residents from management and all staff combined with the quality of care is first class. The rooms are very clean as is the overall cleanliness of the home. The facilities are very good allowing as much social interaction as an individual would like. Facilities are also very good, with wonderful gardens for residents and visitors in which to sit. The home provides regular activities to stimulate and entertain the residents on a regular basis. There is an excellent dining room with great food provided to residents. My father felt very safe in this environment and liked it so much he actually stayed for 5 weeks.
Mount Ephraim House represents excellent value for money and we cannot thank the staff of Greensleeves Care enough.
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Review from Simon (Son of Resident) published on 8 August 2016 Submitted via Postal Review Card•
Overall Experience
An excellent home. My mother fell and broke her arm in two places and is unable to care for herself. 'Mount Ephraim House' has been wonderful in helping her heal. The staff are excellent, caring compassionate and thoughtful. They could not do enough to help her.
An excellent home. My mother fell and broke her arm in two places and is unable to care for herself. 'Mount Ephraim House' has been wonderful in helping her heal. The staff are excellent, caring compassionate and thoughtful. They could not do enough to help her.
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Review from Richard A (Son of Resident) published on 25 May 2016 Submitted via Website•
Overall Experience
It has been a terrible year for us as a family as my father passed away and we had to find a home for my mother. The staff at Mount Ephraim have been
fantastic. They have made the transition for my mother as smooth as possible and she has settled in well. The home is a beautiful building with...
It has been a terrible year for us as a family as my father passed away and we had to find a home for my mother. The staff at Mount Ephraim have been fantastic. They have made the transition for my mother as smooth as possible and she has settled in well. The home is a beautiful building with lovely, well
kept grounds for the residents to enjoy. All of the staff are extremely helpful, kind and caring which has been very re-assuring for my mother and our family too.
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Review from Dave W (Son of Resident) published on 19 May 2016 Submitted via Website•
Overall Experience
I visit my dad twice a week and I'm continually amazed by the wonderful care provided by the staff to all residents. They are always thinking of new things to do such as trips out or garden parties to create special and memorable days. In the 6 months since my dad has been there I have never seen...
I visit my dad twice a week and I'm continually amazed by the wonderful care provided by the staff to all residents. They are always thinking of new things to do such as trips out or garden parties to create special and memorable days. In the 6 months since my dad has been there I have never seen him more happy. Rather than it being a very "clinical" setting it feels homely and welcoming - the sort of place I want for my old age!
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Review from Mike (Son of Resident) published on 8 December 2015 Submitted via Postal Review Card•
Overall Experience
Mount Ephraim House staff are very considerate but the home is undermanned. The food is variable, when the main chef (lady) is on duty it is excellent when the stand in cook is on duty it is poor. The building needs upgrading internally. The oak panelled walls are wonderful but not maintained....
Mount Ephraim House staff are very considerate but the home is undermanned. The food is variable, when the main chef (lady) is on duty it is excellent when the stand in cook is on duty it is poor. The building needs upgrading internally. The oak panelled walls are wonderful but not maintained. Parking areas should be enlarged. Self funding residents are subsidising the council residents. It is very expensive to self fund.
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Review from Julia C (Granddaughter of Resident) published on 18 November 2015 Submitted via Postal Review Card•
Overall Experience
The home is always warm and inviting.
The home is always warm and inviting.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 August 2025
Overall Requires improvement
CaringRequires improvement
EffectiveRequires improvement
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (10) & Events (2)
News
14 Sep 2026
Residents, families and members of the local community have been enjoying a summer packed with friendship, entertainment and new experiences at Mount Ephraim House care home in Tunbridge Wells. From...
12 Jun 2026
We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
02 Mar 2026
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
Hello, I'm Joe Maxwell. I am the Home Manager at Mount Ephraim House and have more than 14 years of experience in health and social care.
Throughout...
Hello, I'm Joe Maxwell. I am the Home Manager at Mount Ephraim House and have more than 14 years of experience in health and social care.
Throughout my career, I have held senior leadership and Registered Manager positions across residential care, dementia care, nursing services, mental health and supported living.
Before joining Mount Ephraim House, I led the commissioning and opening of a new care home, support and consultation, overseeing recruitment, governance, occupancy growth and operational readiness of homes. I have also managed large residential homes with more than 100 beds, focusing on quality, workforce engagement and creating a positive culture for residents and colleagues.
I hold a degree in Health and Social Care and am continuing my professional development through a degree in Human Resources. My experience includes quality assurance, regulatory compliance, safeguarding, workforce development, service improvement and resident-centred care.
I am passionate about compassionate, high-quality care and believe every resident should feel safe, valued and truly at home. My leadership style is visible, approachable and supportive. I enjoy developing strong teams and helping colleagues feel confident, valued and proud of the care they provide.
I believe every department plays a vital role in the orchestra of a care home. From the harmony of hospitality and the rhythm of the kitchen to the compassion of our carers, the melody of maintenance and the percussion of housekeeping, every member of the team contributes to the lives of our residents. When we work together, we create something truly special.
Mount Ephraim House has a distinguished history and an important place within Tunbridge Wells. I feel privileged to lead the home into its next chapter, respecting its heritage while building a warm and welcoming home where residents can enjoy a meaningful life and colleagues can flourish.
Michael KennyJob Title Family Liaison ManagerJoined 2026
Hello, I’m Michael Kenny, Family Liaison Manager at Greensleeves Care. I have worked in the care sector sales since 2019, supporting individuals and...
Hello, I’m Michael Kenny, Family Liaison Manager at Greensleeves Care. I have worked in the care sector sales since 2019, supporting individuals and families as they navigate what can often be a difficult and emotional decision.
During my career in care, I have progressed from Customer Relations Manager to Divisional Sales Manager for Care UK, where I led a team of seven Customer Relations Managers. I have since worked with several care providers, giving me a broad understanding of the sector and, importantly, of what families need when searching for the right care and support for someone they love.
Before joining the care sector, my career was very different. I spent a number of years in aviation, initially as commercial cabin crew and later working for a prominent international family aboard their private aircraft in the Middle East. Those experiences taught me the importance of exceptional service, discretion, attention to detail and understanding the individual needs of the people you are supporting qualities that remain central to the way I work today.
What I enjoy most about my role is meeting care seekers and their families, listening to what matters to them and helping them understand the options available. Choosing care for a loved one is a significant decision, and being able to provide guidance and reassurance throughout that journey makes my role incredibly rewarding.
Having worked with a number of different care providers, I believe Greensleeves Care offers something genuinely distinctive. Its Home for Life approach provides families with the reassurance that residents can continue to call a Greensleeves home their home, even if their financial circumstances change.
For me, that long-term commitment reflects what care should ultimately be about: putting people first and providing families with confidence, stability and peace of mind.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mount Ephraim House to verify any information. View our terms and conditions. Mount Ephraim House has an Enhanced Service -what an Enhanced Service includes.
