Wantsum Lodge

32 St Mildred's Road, Ramsgate CT11 0EF
Review Us
9.7 13 Reviews
  • Wantsum Lodge, Ramsgate
Wantsum Lodge in Ramsgate offers residential care, dementia support and short-term respite in an environment where individuality and choice remain central to daily life. The team is committed to understanding each resident properly, from personal routines to individual preferences so that support feels natural, respectful and truly person-centred.

Located close to the harbour, shops and cafés, the home enables residents to remain connected to the community they know and value. Its setting encourages a relaxed and sociable lifestyle, while still providing the reassurance of professional care whenever it is needed.

To ensure continuity and familiarity, every resident is supported by a named member of the team who becomes their consistent point of contact. This relationship helps residents settle more comfortably and gives families confidence through regular communication and updates.

Families are warmly invited to visit, meet the team and experience firsthand the welcoming atmosphere that makes Wantsum Lodge feel like home.
Show Wantsum Lodge on the Map

Care Provided by Wantsum Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
The price(s) shown are provided by the care home. Contact Wantsum Lodge for full pricing details and T&Cs.

Contact Wantsum Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wantsum Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Clements (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (4)

Wantsum Lodge Reviews (13)

9.7

Wantsum Lodge has a Review Score of 9.7 (9.652) out of 10, based on 13 reviews in the last 2 years.
Over all time Wantsum Lodge has 13 reviews.

Overall Experience
  • 12
  • 1
  • 0
  • 0
  • 0
Date Published
  • 13
  • 7
  • 9
  • 13
  • 0
Reviewer Connection to Wantsum Lodge
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from J M (Son of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff work extremely hard, giving amazing care to my mother and all the residents. Me and my family are very thankful.
Reply from Jenni Laffoley, Head of Marketing at Wantsum LodgeThank you so much for your kind words. We're so pleased to hear that your mother feels well cared for, and your appreciation means a great deal to our entire team. It's always our goal to provide compassionate, attentive care to every resident, and we're glad this has made a difference for your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy C (Friend of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my 99-year-old friend over the many years she has been at Wantsum Lodge, but only annually as I live abroad. Every time I find the staff friendly, the building clean and no "old people's home" smell. I witness staff talking to people patiently, appropriately and with respect.
Reply from Jenni Laffoley, Head of Marketing at Wantsum LodgeThank you for sharing your experience and for taking the time to leave such kind feedback. We're delighted to hear that each time you visit, you find our team friendly and the home clean and welcoming. It means a lot to know that you have seen our staff treating residents with patience, respect, and kindness. Your comments will be shared with the team, who will be delighted to hear the positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Son-in-law of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at the home since July 2021. She recently passed away. During the whole time she was looked after the home, the care she received was exceptional. She was looked after by people who genuinely cared for her as they do for all the residents.
Reply from Jenni Laffoley, Head of Marketing at Wantsum LodgeThank you for your kind words. We are very sorry for your loss and send our sincere condolences to you and your family. It means a great deal to know that your mother-in-law received the care and compassion we strive to provide every day. We shall share your feedback with the team, who will really appreciate your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Niece of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff are friendly and approachable, if you ask, nothing is too much trouble. There have been times when my uncles hair has not been washed or his teeth cleaned. There have been occasions where he has been returned to his room and left without the TV on. Mostly things are done and the
staff are always very kind to him.
Reply from Jenni Laffoley, Head of Marketing at Wantsum LodgeThank you for taking the time to share your feedback. We're pleased to hear that you find our team friendly, approachable and kind to your uncle, as providing compassionate care is very important to us.

We're sorry to hear about the occasions you mentioned regarding personal care and ensuring your uncle is comfortable in his room. Your feedback is important and helps us improve. Please do feel free to speak with a member of the management team so we can look into this further and ensure your uncle continues to receive the highest standard of care. Thank you again for sharing your thoughts with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer L (Wife of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband immediately felt at home in his room. It had a warm, welcoming feel to it, and it was number 10, which made him feel important! It had its own bathroom and TV. He soon looked on it as his home. The staff were very attentive and kind. I can't praise them enough for their efforts with his care.
Physically and mentally. I could visit any time, day or night. Our dog, 'Poppy' was allowed to visit as well. We were made to feel like part of a family. A truly memorable experience. A huge thanks to everybody from me.
Reply from Jenni Laffoley, Head of Marketing at Wantsum LodgeThank you so much for your lovely review. We're thrilled to hear that your husband immediately felt at home and that his room, especially number 10, made him feel so comfortable. It's wonderful to know that our team's care has made such a positive difference, and that you feel welcome to visit anytime - including with Poppy. We're so glad your experience with us was such a memorable one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Wife of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Wantsum Lodge for over three years during which time he has been treated with great care and kindness. I cannot fault the management and staff who have responded to his needs which at times can be challenging. I have also been treated with respect and kindness and am
involved in all decisions about his care. Everyone is friendly and welcoming and they have become like a second family to both of us. Nothing is too much trouble, the rooms are comfortable and always clean, the activities are varied and great fun with things to suit everyone what ever their capabilities.
Reply from lilly mcneill, Marketing Apprentice at Wantsum LodgeThank you so much for your thoughtful review. We're delighted to hear that your husband has been so well cared for at Wantsum Lodge and that you've both felt supported, respected and involved throughout his time with us. Your kind words about our team, the welcoming atmosphere, and the comfort of the home mean a great deal to us. Knowing that we feel like a second family to you both is truly special, thank you for your trust and continued support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from U L (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Wantsum Lodge for two months while recovering from a broken pelvis, and we were very pleased with the care she received. Her room was comfortable, and the staff were competent, patient and friendly. They made my mother's visitors feel very welcome.
During her stay, the team arranged
for her medication to be reviewed and for an audiologist and an optician to visit, ensuring her wider health needs were met. On the day she left, they helped her with a shower, gave her an early lunch, and provided two months' medication to take home.
I first visited Wantsum Lodge on a Sunday morning without an appointment, and the staff were happy to show me around. I found the building light, bright and welcoming. Later, when my mother wanted to see the home before moving in, the staff again gave us a full tour.
Most importantly, my mother said she was happy there and enjoyed the food. Overall, she was very well looked after, and we are grateful for all the care and support.
Reply from Kelly Evanson, Office Manager at Wantsum LodgeThank you for your kind words and taking the time to provide this review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie G (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a senior carer at Wantsum Lodge from May 2008 until June 2022 when I retired, so this was always going to be my first and only choice as my mum's home when she became unable to care for herself due to worsening dementia. I have always felt that Wantsum was my 2nd home and I'm glad to say that
mum soon felt the same. All of the staff are warm and friendly, and the care is second to none. There is always so much going on - music, dancing, singing, art, visits to interesting places. This spring they had baby ducks hatch in the home and mum got to gently hold one. Mum loved the food but best of all she loved the carers. We could visit at any time and were always involved in decisions regarding mum's care. Sadly my mum has just passed away and the Wantsum family have shared in our grief and are supporting us at this very difficult time. I cannot recommend Wantsum Lodge highly enough for their care, support and love, for both their residents and their families. A truly 5 star home.
Reply from Tracy Clements, Manager at Wantsum LodgeThank you for those kind words, It has been an honour and pleasure caring for mum, she is missed deeply by us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue A (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment Mum was assessed at home before moving to Wantsum, I knew we were in safe hands. On the day we arrived, we were met by staff and we were welcomed into the Wantsum family. Every aspect is exceptional - everywhere is clean and looked after, the food is delicious, the activities are varied
and appealing - from bingo, craft, sinagalongs with live music to following duck eggs as they hatch, watching the ducklings grow. There is always a happy, fun atmosphere with residents and visitors included.The staff respect the family's wishes and involved us in decisions about all aspects of Mum's care. Every member of staff goes out of their way to provide the best care - the carers, cleaning, catering, management and maintenance. It is incredible that so wonderful people are assembled in one place. We could not have wished for better care for Mum.
Reply from Tracy Clements, Manager at Wantsum LodgeThank you for those kind words, it has been an absolute pleasure getting to know you all and especially looking after mum who was unique and a strong character who will be sadly missed by us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was welcomed into the Wantsum family 2 years ago. She was always treated like a treasured family member and on my visits I was made so welcome. All of the staff were exceptionally caring. I could phone and ask about anything and my requests were always met with "no problem". Living at the other
end of the country, it was incredibly reassuring to know that she was being looked after so well and that she was happy.
Reply from Tracey Clements, Manager at Wantsum LodgeThank you for your kind words it is very much appreciated. It was an absolute pleasure looking after mum for the two years she was with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria K (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel it's a very warm and friendly home, and my mum is enjoying living with the other residents, and the staff are helpful, and any problems that I feel need addressing you can speak to the manager anytime, her door is always open, also my mum has made some nice friends within the home, which is lovely.
Reply from Tracy Clements, Manager at Wantsum LodgeThank you very much for your kind words and review. It is very much appreciated and it is an absolute pleasure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda R (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents are well looked after, the home is spotlessly clean, the staff are lovely. The manager takes any comments on board and the families of residents are listened to. The residents are entertained. I'm very happy that my mum is in Wantsum Lodge.
Reply from Tracy Clements, Manager at Wantsum LodgeThank you for your kind words, it's a pleasure to look after mum
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel M (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Wantsum Lodge now for nearly 5 years. The staff are amazing, the most caring, kind and compassionate people I have ever met. They welcome family and friends of loved ones and nothing is too much trouble. I am happy I can contact them at any time with concerns that may arise.
The
activities never cease to amaze me, from balloon tennis to Guinea pig petting. Live music, pottery, painting and always a party atmosphere. The food is fantastic with a lovely dining area. I would highly recommend Wantsum Lodge my mother is extremely happy there and I am comforted to know she is receiving the best care.
Reply from Tracy Clements, Manager at Wantsum LodgeThank you for your kind words. It is very much appreciated and it is an absolute pleasure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Wantsum Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Wantsum Lodge is calculated as follows: ( (131 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 150 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Wantsum Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 05 May 2026

Rooms available. Please contact Wantsum Lodge for more information

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (2)

Tracy

Tracy Clements

Job Title: Home Manager

I have been part of this home for many years, and the transition to Hartford Care has been a very positive experience. I truly love my home, our residents, and the team I work with. I am proud to promote a high standard of care and feel privileged to do the job I do.

Gemma

Gemma Bowers

Job Title: Deputy Manager

I am a good support to my general manager and the wider team. I lead by example, offering guidance, encouragement and practical support to staff on a daily basis. My ability to handle challenging situations with confidence and sensitivity is particularly commendable.

Frequently Asked Questions about Wantsum Lodge

What types of Care is Wantsum Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wantsum Lodge have?

There are 35 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Wantsum Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wantsum Lodge to the centre of Ramsgate?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wantsum Lodge to verify any information. View our terms and conditions. Wantsum Lodge has an Enhanced Service - more info.