Westerham Place, Westerham, Kent
Westerham Place, Westerham, Kent
Westerham Place, Westerham, Kent

Westerham Place is nestled within acres of beautiful gardens in Kent and combines the grandeur of a Victorian country house with a relaxed, warm and welcoming atmosphere.

A qualified and experienced team of staff offer respite and long-term care for older people while supporting residents' dignity, well-being and individual needs.

The spacious bedrooms benefit from fitted wardrobes and en-suite facilities and residents are encouraged to bring their own items to personalise their room.

The home offers a timetable of regular activities for the residents which include bingo, flower arranging, visiting entertainers and the regular attendance of a hairdresser.

Residents are offered a varied menu of home-cooked food which is locally sourced, prepared and produced by the on-site chef.

Group: Wren Retirement Living

Person in charge: Claire Davies (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 31

Shared Rooms: 1

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £900 – £1100 (These prices are only a guideline, please contact Westerham Place to find out the exact price for your requirements.) (These prices are only a guideline, please contact Westerham Place to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Westerham Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 07 Nov 2017

1 lovely room available in our beautiful home in Kent.

Reviews

9.3 Westerham Place has a Review Score of 9.3 (9.288)

The Review Score of 9.3 (maximum of 10) for Westerham Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Westerham Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.53 for Westerham Place is calculated as follows: ( (51 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 83 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Westerham Place is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerham Place?

  • Extremely LIKELY
    4
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerham Place

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1

Westerham Place is a wonderful care home. You know as soon as you walk into the home how much love and care the staff give to the residents. My mum is extremely cared for in every aspect. Nothing is too much trouble. The home is very clean and the rooms well fitted. I could not wish for anything better for my mum.

How likely would you be to recommend Westerham Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Claire Davis, Registered Manager at Westerham Place responded to this review on 07 Nov 2017:

Thank you for your review. It is so nice to hear that you are happy with the care that is shown to your Mum. I shall pass on your kind comments to all of the team here at Westerham Place.

Our family found the staff friendly and obliging.
We were always made to feel welcome and were kept informed of any issues.
Generally felt it was a well-run home.

How likely would you be to recommend Westerham Place? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My father was in care here for 2 and a half years. I can only speak highly of our experience. All staff were extremely kind, every need was met. The rooms are very nice, all having ensuite facilities. Visitors are always welcome and next of kin always kept informed regarding their loved ones care. My father's end of life experience cannot be faulted. He was made extremely comfortable and all the family was welcome to stay. They truly looked after us as well as dad.

How likely would you be to recommend Westerham Place? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Value for Money: Good

Claire Davis, Registered Manager at Westerham Place responded to this review on 29 Aug 2017:

Thank you so much for your kind words Gill. It was a privilege to look after your Dad and it was lovely getting to know his lovely family too.

Our mum has been a resident since August 2016, she has settled in very well now. I find the home is very comfortable and the staff absolutely fabulous. Covering and helpful at all times. We are very satisfied with mum's care and many thanks to all the staff.

How likely would you be to recommend Westerham Place? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff very helpful, patient and becoming increasingly professional.
Food unimaginative but regular.
Coffee or Tea whenever required.
Exercise sessions each week.
Warmth maintained.
Visitors welcomed.

How likely would you be to recommend Westerham Place? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Care has been very good on the whole. We have had an incident where wrong medication was given which was investigated and dealt with appropriately. Admin, however, is very hit and miss. Waited ten months to have three pictures put up. Took months to get incontinence pads sorted satisfactorily during which time we had to provide them.

How likely would you be to recommend Westerham Place? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Kay Paul, Regional Manager at Westerham Place responded to this review on 21 Nov 2016:

Thank you for highlighting your concerns, we are pleased that the issues you raised have been addressed. We always appreciate feedback because we need to address any concerns people may have. We have asked the Manager to meet with you to ensure you are satisfied with the service your mother receives and if there is anything else we can assist with.

Staff were kind, patient and caring. Dad was treated with affection and respect. They went out of their way to increase his comfort. He was able to organise his own day, not having to be dragooned into a strict programme. He enjoyed the food and the fact that at any time staff would bring him in tea or cocoa and provide the visitors with tea and cake too.
His room was attractive with double aspect windows, plenty of room and with it's own bathroom. He was able to have his own pictures on the walls and could have had his own furniture if he had wanted. The public spaces were pleasant and spacious.

How likely would you be to recommend Westerham Place? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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