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Modern nurse call systems are in place and there are television points in each room, while there are numerous activities and interests to enjoy as part of a vibrant home life.
A full in-house induction process and in-house training keeps standards high, with owners committed to making sure staff are able to develop to their full potential.
Care Provided by Acorn House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Acorn House for full pricing details and T&Cs.
Contact Acorn House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Acorn house residential home ltd
- Private Owned
Person in charge
- Jaclyn Poole(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (28)
Acorn House Reviews (34)
Acorn House has a Review Score of 9.7 (9.680) out of 10, based on 9 reviews in the last 2 years.
Over all time Acorn House has 34 reviews.
From the start, the staff, management and owners have been first class, I moved mum from a rather large home, not enough staff to care for mum properly, I was very anxious about mum's move, but I'm so relieved and delighted I did it. No more falls, attended to quickly, suggesting and putting in place things that were never mentioned at the larger more expensive home. If anyone is thinking of placing their loved one here, take it from someone who knows, genuine real caring staff. I couldn't be happier and my mum is safe, happy and content here.
I visited a friend living in Acorn House over the Christmas period and was impressed with the homely atmosphere and care that the staff members gave to the residents.The home was very clean and comfortable. My friend is very happy and settled living there, having the ability to take personal belongings has helped provide them with a feeling of being at home.
I'd like to thank everyone at Acorn for making my partner and me very welcome.
A huge thank you to all the staff who have been so accommodating, kind and helpful. The facilities are fantastic and I fully recommend Acorn House to anyone looking for care which goes above and beyond. Thank you.
This is a fantastic care home. What makes it fantastic is without a doubt the staff and the attention to detail that they show to the residents. My dad has been there since September 2024 and he gets amazing care. Being a relatively small home, the staff all get to know the likes/dislikes of each resident. They accommodate those, whether that's with food, TV or conversation. Nothing's too much trouble. The food is great. Proper vegetables! Tea, coffee and biscuits are brought around throughout the day. There's fresh fruit available all the time and also freshly baked cakes with their tea. All food is prepared on-site. The residents have the choice to stay in their rooms or be in the TV lounge with others. There are activities a couple of times a week - could be chair exercise, arts and crafts or this week they had miniature ponies in to meet the residents. When we viewed it, the manager described their style as "resident-led led" and that's exactly what it is. Brilliant.
I had a good visit and I'm so happy my friend is being so well looked after.
I would definitely recommend Acorn House.
Can't sing this homes praise enough, keep up the good work.
After our initial visit to look around, we knew immediately Acorn House was the best setting for our mum. The care and attention all staff provided was first class and I cannot fault them. Sadly, our mum was a resident for a few months before passing away, but on each visit, Mum would always praise the staff on how good they looked after her. She called them "Angels" and we agree with that statement 100%. If you are concerned about where to find a placement for your loved one, would say, Acorn House would be the setting for them. It took an immense amount of worry and pressure off the family knowing our mum received the very best care. We cannot thank the management and staff enough. We will be forever grateful for your continuous care and support for both our mum and the family.
Acorn House is amazing, the staff are truly wonderful, nothing is too much trouble, the care and understanding is above and beyond and the food and quality is simply superb, I would highly recommend this lovely place.
After looking at a few care homes for our mum we knew instantly that Acorn House was the one. The main part of the property is an older building with beautiful features and high ceilings with more modern airy/ bright rooms set on two floors. It has a real family/homely feel to it and the staff including management are down-to-earth, caring, and approachable. Our mum has dementia but has settled at Acorn House like we never would have thought possible. She loves her little room calling it ' home sweet home'. We made the right choice for our mum and feel lucky to have found Acorn house.
My dad has been a resident in Acorn House for a few months. We were worried after our mum passed if it was the right thing to do. The manager and staff have been amazing no request is a problem. He is really happy there and is socialising again which we thought he would never do. He joins in all the activities which is great. The staff are super friendly The home is clean and the food is great. I would recommend Acorn to anyone.
As the second person from our close family to be cared for at Acorn House my wife became a resident at the beginning of August. The manager and her team of carers had previously looked after my mother and when we learnt that my wife might need long-term care Acorn House was top of our list. From the time that we first contacted them this time we have received care, support, consideration and guidance above and beyond the call of duty. The whole team have been very kind and nothing has been too much trouble in getting my wife settled in and then providing care for her on an ongoing basis. There is a good range of activities offered and all the other residents have also proved very friendly. My wife's room is light and airy, she raves about how comfortable the bed is and really enjoys the food. I would have no hesitation in recommending Acorn House to others looking for a home from home with exceptional care provided.
Acorn House is a fantastic care home with excellent facilities and delicious food. The staff are very friendly and attentive, and they make sure that all of the residents are well-cared for by going above and beyond. My mother is very happy living there. The rooms are spacious, clean, and well-maintained, and there are plenty of common areas for residents to socialize and spend time with their families and other residents. Overall, Acorn House is a wonderful place for the residents to call home. Choosing to put a loved one in a care home was a very difficult decision, and we are so grateful that we chose this home and that my mother is able to live there happily and comfortably.
Having carried out extensive research for a care home, for a close family friend, in the area I can honestly say that Acorn House is by far the best choice. The facilities are excellent and the residents all seemed to be in the best of spirits (health allowing) during our visit. The management and staff were exceptionally knowledgeable and helpful and answered all our questions and concerns in full. Our initial impression of Acorn House proved to be correct as our resident we placed there is very happy and content. We would have no hesitation in recommending Acorn House to someone looking for exceptional care for their elderly relative.
My mother-in-law has been in Acorn House for over 3 years. The staff and carers are all exceptionally professional and dedicated. The home is relatively small and very friendly. They are approachable at any time day or night, my wife can chat to staff get a full update on how my mother-in-law is doing. This gives my wife and the family great peace of mind that she is getting the best possible care. It’s a very difficult decision to have to make when you are no longer able to give your loved ones the care they need at home but all at Acorn House made the transition to residential living as stress-free as possible for everyone. We were very impressed with the levels of protection and safeguards during the height of the pandemic and the procedures put in place to enable us to remain in touch. There are very minimal carer staff changes, some having been there for many years, which is very important to dementia patients to have familiarity of carers. I would thoroughly recommend them.
My Uncle was a resident at Acorn for 6 years. Throughout his stay he was treated with the utmost dignity and respect despite him being a trouble maker at times, these scenarios which we can now look back at and laugh were always dealt with in a professional manner. Nothing was ever too much and I was always kept informed of his health and wellbeing, it was most definitely at the forefront of Acorn's mind. In 2020 during the Pandemic rules were always abided by but during a lockdown gap the staff were kind enough with full PPE included to put on a small party for his 104th Birthday, this was a memory to treasure for us and the staff made it incredibly special. His two main carers went way above and beyond what they needed to and especially, they went back into the home out of hours during his end of life care to sit with him in his final days and this is in my eyes true compassion and love for the patients. The Manager is amazing. Thank you.
After relocating my dad from Yorkshire down to Medway, we had some concerns that he would settle after such a major change in his life at 91 years of age. But since moving into Acorn House he has been made to feel very much 'at home' with all of the staff making him very welcome. The team led by the manager quickly identified an issue with his medication, that his previous home had missed, which when corrected brought significant changes to his quality of life. He is now very settled at Acorn House, joining in with activities that I would never have thought he would have an interest in, which is great. All of the staff have been marvellous, extremely caring, and on top of any issues that arise and we are kept fully informed of any problems or changes. Even during the lockdown, they have made it as easy as possible to keep in touch with my dad either by phone or video call. Acorn House is a small, friendly and caring care home that I would highly recommend.
Likewise, with the care staff, if I have a query they try their best to help.
Acorn House came highly recommended from someone that had visited many local care homes in a professional capacity. Both management and staff are all very friendly and professional and nothing is too much trouble. During the lockdown all staff have been exemplary. I felt despite the concerns in the national Media regarding care homes that my mother was in the safest place possible. All Safety procedures were not only observed but exceeded to a high standard, while still ensuring all residents were comforted and reassured in what must be a stressful situation to see carers in masks. Various types of communication were made available to ensure that both family and residents remained in contact. The Coronavirus lockdown was Carefully explained to residents in a sensitive way so as not to distress them too much. I feel confident that my mother is safe and in the best place that can meet all her needs.
My relative entered the home some time ago. At first I was very worried that they would not like living in a care home but they settled in really quickly. The staff were fantastic I could not be happier, every time I leave I feel we made the right decision.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Acorn House
What types of Care is Acorn House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Acorn House have?
There are 28 Single Rooms.
What are the Facilities & Services at Acorn House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Acorn House to the centre of Chatham?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
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