Fairholme House

My experience with Fairholme House has been nothing but positive. The team at the home are kind and caring and communicative. It has been a tough time for the carers at the home due to COVID restrictions and the challenges it has brought but the staff have never let the challenges affect the care of the residents. I would highly recommend Fairholme House and the team who work there, my friend feels safe and secure and is very happy.

When I could no longer provide the care needed for Mum, who has Dementia, I chose Fairholme House. From my first visit, I knew it was the right place, as it was small and very homely. The care and attention given is absolutely brilliant. They appear to have good communication with the doctors and health care team, which is crucial. Mum has been at Fairholme for 6-months and has settled in well and is very happy.

My mother has only been a resident for the past few weeks but with credit to the staff, she has settled and is happy. She has a lovely room overlooking the garden with a en suite that is kept clean and although small, this means she can use it safely and independently day and night. She enjoys the entertainment and the company of other residents which is nice to see. Food is freshly prepared and frequent and I am pleased to know she has gained weight. As well as the dedicated staff, the management and owners are easily approachable and can answer any questions or concerns you may have. As this is a smaller home with a wonderful homely atmosphere, visitors are always welcomed. It is so beneficial to know that your relative is safe and happy and well cared for, making difficult decisions much easier.

My other has been a resident at Fairholme House for the last six-plus years. To summarise:

The manager and her team of carers are second to none. They have during my mother's time at Fairholme showed compassion, dedication, skill, good humour, respect, understanding and kindness - doing a job that must be quite stressful, especially during the pandemic.

The food is of the highest quality - served on beautifully laid tables - and homemade cakes and hot drinks are available to residents (and visitors!) between meals.

Communication between relatives and the manager/staff and the owners is extremely easy and questions and suggestions are always welcomed and carefully listened to. As a visitor, I have always been made to feel very welcome.

Entertainment - of high quality - is frequently arranged.

We simply could not have found a better residential care home.

I cannot speak highly enough about all the staff, they are like a family to me and my mother.

My mother has been a resident since September 2021. On visiting the home before my mother moved in, the Manager and owners were so welcoming, kind and understanding and I immediately felt that my mother would like it there. All of the staff are always friendly and respectful. My mother seems to have settled in well and is enjoying having company and the people around her. She had a short period after moving in when she was very poorly and I cannot commend the Manager and staff for all they did to assist with her recovery.

My mother loves her room which is bright, clean and airy. The home and communal areas always look clean and tidy. My mother enjoys being in her room watching TV but also enjoys group activities in the lounge. There is regular entertainment such as a singer coming in which my mother thoroughly enjoys. I feel at ease knowing she is somewhere safe and is looked after by such caring staff.

My mother has recently relocated to Fairholme House from a much larger (and more expensive) care home in Somerset. From minute one the staff have been both efficient and friendly, immediately putting mum at ease and welcoming her to the new environment. After her first three weeks, mum is very happy in her placement and in particular makes frequent reference to the quality, style and choice of food on offer which she thoroughly enjoys. She also comments on the friendly nature and consistency of staff, both factors standing at odds with her previous home.

From a personal standpoint, I have found the management team easy to deal with and very accessible. They have speedily reacted to one or two minor requirements to enhance mum’s comfort. I believe that whilst Fairholme is operating within an older property, which does bring its own issues, service provision appears excellent and to be commended.

My mother-in-law was a resident at Fairholme House for 5 years. During that time, my mother-in-law was treated with dignity and respect. The manager always went above and beyond to provide exceptional care right up until my mother in law passed away. There would have been no better place for my mother in law to be during these tricky years, that she was unable to care for herself. The owner also always treated my mother in law with the utmost respect and us as a family, we were so welcome and felt at home whenever we visited, which my husband did every day.

She has her own TV, newspapers and books if she wants to read on her own or she can go downstairs to the communal area to be with other residents.

It is a very hard and tough decision to decide that your parent needs to go into care, but from the moment I contacted Fairholme House to Dad’s arrival last year I was treated with kindness, understanding and respect by all staff. Dad has settled in well and is extremely well cared for by the staff, District Nurses and a local Doctor as required. The food is very good and staff soon got used to Dad’s likes and dislikes!

The main meal is served at noon and all residents are encouraged to sit down together, which I think is important. Supper is more informal and there is always a good selection offered to residents. Fairholme has a warm and homely feel to it and all communal areas are clean and tidy. Staff engage with residents and are understanding and respectful of their needs.

Dad enjoys the variety of activities that are in place at the home.